Community Moderation Coordination (June)

Pablorosatti · June 22, 2026, 5:22am

Weekly Moderation Contribution Report

June

2026-06 (Week 1)

pablorosatti - Weekly Moderation Contribution Report

Week 1 Contributions (June 1 – June 7, 2026)

1. Week 1 Focus

Week 1 of June focused on core moderation and community support across both community channels, with high volume of MiniPay swap and GoodMarket-related support cases. A key highlight was the design of the visual asset for the GoodDollar Governance Vote (GIP-26) publication, which was approved and used across the official communication channels. Two known technical issues were identified and escalated to the team during the week.

2. Moderation Coverage

Assisted moderation coverage across 2 community channels, including:

Telegram Main Channel & Telegram Support Channel

3. Key Responsibilities Handled

During the week, I actively supported the community through:

User support and onboarding
Issue identification and escalation
Sharing educational resources and guides (including the GoodMarket installation video tutorial)
Design work for ecosystem publications
Ecosystem content amplification (X retweets & Announcement channel posts)
Team coordination

4. Moderation Actions, Community Health & Coordination

Removed 7 spam/scam users across community channels.
Maintained community focus on constructive engagement and ongoing ecosystem activities through timely support responses.
Ensured timely replies to user questions, concerns, and platform-related requests.
Escalated 2 known technical issues to the team: a recurring swap issue (June 3) and XDC network claim disruptions (June 6).
Reinforced wallet security best practices with users (distinguishing wallet address vs. private key/seed phrase).
Coordinated with team on design deliverables for the Governance Vote publication.

5. User Support & Onboarding

Responded to 55+ community questions and support requests across both community platforms (28 in GoodDollar Main, 27 in GoodDollar Support).
Assisted 20 unique users across both channels (9 in Main, 11 in Support, 0 overlap).
Supported MiniPay users experiencing swap failures with troubleshooting guidance on USDT/cUSD gas fee requirements.
Guided users on GoodMarket installation and correct URL configuration within MiniPay.
Assisted users with the Fuse bridge workflow for sending Fuse tokens to the Fuse network.
Provided wallet address lookup support and security education (wallet address vs. seed phrase/private key).
Redirected users with non-GoodDollar MiniPay issues to the appropriate support channels.
Delivered onboarding explanations to new users about G$ claiming, platform differences, and gas requirements.

6. Recurring Issues Identified

Recurring user issues observed during the week:

MiniPay swap failures — Insufficient USDT or cUSD for gas fees; most common issue of the week
GoodMarket configuration issues — Users mistyping the URL or confused about in-app vs. browser access
Fuse network bridge — Users unsure how to send Fuse tokens to the Fuse network
XDC network claim failures — Disruption reported by multiple users; escalated to team on June 6
Wallet security confusion — Users unfamiliar with the distinction between wallet address (safe to share) and seed phrase/private key (never share)

7. Resource Improvements & Initiatives Supported

Shared the “Connect GoodWallet to GoodMarket” video tutorial (created in May) as a standard support resource across multiple cases throughout the week.
Provided the official Fuse bridge link ( Bridge - Fuse Console ) to users needing to move tokens to the Fuse network.
Shared the correct GoodMarket URL and step-by-step setup guidance to users experiencing configuration issues.

8. Content, Communication & Amplification

Design Work:

Governance Vote visual (GIP-26 — House of Alignment) — Designed the promotional asset for the GoodDollar Governance Vote announcement on June 4. Produced two draft versions; final modified version was approved by the team and published across official channels.

Content Amplification:

Amplified and published the following ecosystem content through X retweets and the Telegram Announcement channel:

GIMT Community Moderation Summary — May 2026 — June 2 | GoodDollar Community 🌐 on X: "GIMT Community Moderation Summary – May 2026 May recap is out! 📊 Check out our moderation activities, progress, and key updates from last month. We welcome your feedback and ideas - your input helps shape the community. 👉 Full summary: https://t.co/KVsxpSzw0J https://t.co/DnL7frhEQO" / X
GoodDollar Governance Vote — GIP-26 (House of Alignment) — June 4 | GoodDollar Community 🌐 on X: "GOOD holders can now vote on the House of Alignment proposal - a decision on whether part of future G$ distributions should support aligned public goods and ecosystem growth while keeping UBI at the core. Vote now: https://t.co/q7bOUbrN8E https://t.co/7E2qKrxkRC" / X

9. Metrics, Figures & Evidence

Below are key moderation and engagement metrics recorded during the week:

Total User Responses Attended: 55+
Total Unique Users Assisted: 20
Total User Removals (Spam/Scam): 7
Known Issues Escalated: 2
Total Content/Promotional Publications: 2
Design Deliverables: 1 (GIP-26 Governance Vote visual)
Channels Covered: 2 (Telegram Main, Telegram Support)
Active Days: 7/7

Support Evidence:

Content & Design Evidence:

Working Management Dashboard:

Detailed task log for this period: Working Management — Dashboard

10. Next Week Focus Areas

My focus for next week will include:

Improving moderation efficiency through faster response and escalation processes.
Strengthening community health through proactive spam/bot removal and security awareness.
Following up on the XDC network claim issue escalated this week.
Publishing Module 24 “GoodMarket, the GoodDollar Community App” (likely as a 2-part release).
Promoting ecosystem activities and important community updates.
Continuing collaboration with team members to ensure smooth moderation and support operations.

2026-06 (Week 2)

Week 2 (June 8 – June 14, 2026)

1. Week 2 Focus

During this week, activity on community channels was notable. The most significant event was the release of a new module for the GoodDollar Crypto Academy, along with its corresponding Learn & Earn Quiz.

2. Moderation Coverage

Assisted moderation coverage across 3 community channels, including:

Telegram Main Channel, Telegram Support Channel & Telegram GoodDollar Español Channel

3. Key Responsibilities Handled

During the week, I actively supported the community through:

User support and onboarding
Issue identification and escalation
Sharing educational resources and guides
Ecosystem content amplification

4. Moderation Actions, Community Health & Coordination

Removed 2 spam/scam users.
Maintained community focus on constructive engagement and ongoing ecosystem activities through timely support responses.
Provided clear boundaries for non-GoodDollar issues, redirecting users to the appropriate support channels.
Coordinated with team on content amplification assignments throughout the week.

5. User Support & Onboarding

Responded to 67+ community questions and support requests across all three channels.
Assisted 21 unique users across all channels.
Guided multiple users through correct GoodWallet browser access, the most recurring issue of the week.
Supported MiniPay users with insufficient cUSD/USDT for gas fees, including checking wallet addresses to confirm balances and reminding users of MiniPay’s daily USDT claim option.
Assisted users with GoodMarket installation and G$ claiming via the platform, sharing the video tutorial as a standard resource.
Provided face re-verification guidance and reassured users that periodic re-verification is a normal system behavior.
Helped a user navigate the GoodMarket Referral Program (location: More Ways to Earn G$ → Quick Earnings → Referral Program).
Clarified XDC bridge fee requirements for users attempting to bridge tokens.
Delivered bilingual support across channels.

6. Recurring Issues Identified

Recurring user issues observed:

GoodWallet browser access — Users accessing GoodWallet through Telegram or other apps instead of a browser, causing login and functionality failures.
MiniPay swap failures — Insufficient cUSD or USDT for gas fees
GoodMarket installation and G$ claiming — Users unfamiliar with the GoodMarket app
Face re-verification — Periodic re-verification requests causing user confusion
XDC bridge fees — Users attempting to bridge without sufficient XDC in their wallets

7. Resource Improvements & Initiatives Supported

Module 24 officially published on the GoodDollar Crypto Academy — researched, drafted, and finalized by me over previous weeks.
Continued distributing the “Connect GoodWallet to GoodMarket” video tutorial as a standard support resource across multiple cases throughout the week.
Shared the GoodDollar Announcements channel link with users wanting to stay up to date on platform changes and upcoming events.

8. Content, Communication & Amplification

Amplified and published the following ecosystem content through X retweets and the Telegram Announcement channel:

Weekly Update “A Fresh Week Ahead” — June 8 | https://x.com/GoodDollarTeam/status/2063873561530445860
GoodNews May 2026 — Monthly ecosystem recap — June 8 | https://x.com/GoodDollarTeam/status/2064093243856269343
GoodBuilders Season 4 — Applications officially open — June 9 | https://x.com/GoodDollarTeam/status/2064379010239389941
GoodDollar Crypto Academy Module 24 — GoodMarket, the GoodDollar Community Hub — June 10 | https://x.com/GoodDollarTeam/status/2064754120058122267
Learn & Earn Quiz — Module 24 themed — June 13 | https://x.com/GoodDollarTeam/status/2065717245976748179

9. Metrics, Figures & Evidence

Below are key moderation and engagement metrics recorded during the week:

Total User Responses Attended: 67+
Total Unique Users Assisted: 21
Total User Removals (Spam/Scam): 2
Total Content/Promotional Publications: 5
Channels Covered: 3 (Telegram Main, Telegram Support, Telegram Español)
Active Days: 7/7

Support Evidence:

Content Evidence:

Module 24 publication: https://ubi.gd/4vy97Kl

Working Management Dashboard:

Detailed task log for this period: https://gimtteam.vercel.app/?member=pablo&from=2026-06-08&to=2026-06-14

10. Next Week Focus Areas

My focus for next week will include:

Improving moderation efficiency through faster response and escalation processes.
Strengthening community health across all three covered channels, including GoodDollar Español.
Following up on the uSDM swap issue escalated to the development team.
Working on Module 25 — a deeper dive into GoodMarket’s opportunities and benefits.
Promoting ecosystem activities and important community updates.
Continuing collaboration with team members to ensure smooth moderation and support operations.

2026-06 (Week 3)

pablorosatti - Weekly Moderation Contribution Report

Week 3 Contributions (June 15 – June 21, 2026)

1. Week 3 Focus

Week 3 of June combined steady moderation coverage across three channels with two production deliverables: the logo for “GIMT x GoodBuilders Learn & Earn” and the migration of all my video tutorials to Odysee for more reliable hosting. The most recurring support topic was platform/wallet identification (GoodWallet vs. GoodMarket vs. MiniPay), with the Odysee-hosted GoodMarket tutorial used as the standard resolution resource.

2. Moderation Coverage

Assisted moderation coverage across 3 community channels: Telegram Main, Telegram Support Desk & Telegram GoodDollar Español.

3. Key Responsibilities Handled

User support and onboarding (English & Spanish)
Issue identification and troubleshooting
Sharing educational resources and guides
Design work (GIMT x GoodBuilders Learn & Earn logo)
Video tutorial hosting migration to Odysee
Ecosystem content amplification
Team coordination

4. Moderation Actions, Community Health & Coordination

Removed 7 spam/scam users across community channels (June 16, 19, 20).
Maintained clear platform boundaries, redirecting users to the Spanish-language channel when appropriate.
Walked a recovered-account case through GoodWallet re-verification step by step (June 17).
Coordinated with team on retweet/announcement push assignments.

5. User Support & Onboarding

Responded to 66 community questions and support requests (32 Main, 32 Support, 2 Español).
Assisted 24 unique users across all channels (19 Main, 4 Support, 1 Español).
Guided users through platform identification (GoodWallet vs. GoodMarket vs. MiniPay) before troubleshooting.
Walked a user step-by-step through transferring G$ between GoodWallet and a MiniPay wallet address.
Clarified that MiniPay only displays stablecoins (USDT/cUSD); G$ and other tokens remain visible/usable via GoodMarket.
Explained streaming payments (Flow State streams) as a flexible send/receive mechanism.
Reassured users that periodic re-verification (selfie check) is routine, not a flag against their account.
Provided XDC price reference and clarified token addresses/routes on request.
Delivered bilingual support, redirecting Spanish speakers to GoodMarket.live for savings features.

6. Recurring Issues Identified

Platform/wallet confusion — Users unable to specify GoodWallet vs. GoodMarket vs. MiniPay; most common issue of the week
MiniPay swap & gas — Users not realizing G$ balances are visible/usable only via GoodMarket
GoodWallet browser access — Users entering via Telegram instead of a real browser
Face re-verification — Recurring confusion over periodic selfie checks
Duplicate account recovery — One case requiring manual fund-recovery guidance

7. Resource Improvements & Initiatives Supported

Designed the logo for “GIMT x GoodBuilders Learn & Earn”, a new joint initiative between the GIMT moderation team and the GoodBuilders program.
Migrated all of my video tutorials to Odysee, now used as the standard linked resource in support replies.

8. Content, Communication & Amplification

Amplified the following ecosystem content via X retweets and the Announcement channel:

Weekly Update “Happy New Week” — June 15
GoodDollar Community 🌐 on X: "Happy New Week, GoodDollar Community! Let’s take a quick look at last week’s highlights and what’s ahead for us this week. 🔙 Last Week Highlights👇 https://t.co/ypZgR62egr" / X
GoodChat — GoodBuilders Season 4 discussion — June 16
GoodDollar Community 🌐 on X: "A GoodChat is live! This week on GoodBuilders Season 4 - GoodDollar’s flagship builder program funding real products and use cases with G$ on Celo. 💰 $50,000 in G$ will be streamed to selected teams via Flow State. https://t.co/bQTWbD8z9R" / X

9. Metrics, Figures & Evidence

Total User Responses Attended: 66
Total Unique Users Assisted: 24
Total User Removals (Spam/Scam): 7
Total Content/Promotional Publications: 2
Design Deliverables: 1 (GIMT x GoodBuilders Learn & Earn logo)
Video Tutorials Migrated to Odysee: All
Channels Covered: 3
Active Days: 7/7

Support Evidence:

Design & Media Evidence:

Week 3 multimedia folder: 2026-06 (Week 03) - Google Drive
Odysee tutorial example: Install GoodMarket on MiniPay
I created the video for the “GoodStories” initiative
https://drive.google.com/file/d/1iNyUtyG2K8KGHwfDb4r3sjk0vochKMk0/view?usp=drive_link)
“GIMT x GoodBuilders Learn & Earn“ logo:
https://drive.google.com/file/d/1Qldro6X2mvOB67C1ixFe8DvKiLNJmmwG/view?usp=drive_link

Working Management Dashboard:

Working Management — Dashboard

10. Next Week Focus Areas

Improving moderation efficiency and faster escalation.
Strengthening community health across all three channels.
Continuing rollout of the GIMT x GoodBuilders Learn & Earn initiative.
Working on Module 24 Part 2 (GoodMarket opportunities & benefits).
Promoting ecosystem activities and updates.
Continuing collaboration with the team.

2026-06 (Week 4)

pablorosatti - Weekly Moderation Contribution Report

Week 4 Contributions (June 22–28, 2026)

1. Week 4 Focus

Week 4 of June combined steady moderation coverage with a behind-the-scenes contribution: managing shortened, UTM-tagged links across Telegram, Discord, and X for the GoodDAO 2.0 Governance Re-Vision campaign. The week also saw two recurring disruptions — a temporary GoodMarket gas-funding shortage (resolved June 28) and intermittent Uniswap swap errors (worked around via GoodReserve) — both handled directly with affected users.

2. Moderation Coverage

Assisted moderation coverage across 2 community channels: Telegram Main Chat & Telegram Support Desk. (No GoodDollar Español export this week.)

3. Key Responsibilities Handled

User support and onboarding
Issue identification and troubleshooting
Sharing educational resources and guides
Campaign link management (UTM/shortened links for GoodDAO 2.0)
Ecosystem content amplification
Team coordination

4. Moderation Actions, Community Health & Coordination

Removed 4 spam/scam users across community channels (June 25–26).
Enforced on-topic conduct in Support Desk, redirecting an off-topic query and reminding a user to stay respectful.
Identified and worked around two platform-side issues: Uniswap swap errors (redirected to GoodReserve) and a temporary GoodMarket gas shortage, confirming with the user once funds were restored.
Coordinated multi-platform link shortening for the GoodDAO 2.0 announcement with Omar, providing separate UTM-tagged links for Telegram, Discord, and Twitter.

5. User Support & Onboarding

Responded to 78 community questions and support requests (35 Main, 43 Support).
Assisted 23 unique users across both channels (11 Main, 13 Support, 1 overlap).
Walked users through MiniPay gas requirements, clarifying USDT/cUSD stablecoins are needed for any transaction and that MiniPay offers a small daily USDT claim.
Guided users to swap G$ via GoodMarket when Uniswap was failing, recommending GoodReserve as the working alternative.
Helped a user recover GoodWallet access by confirming their original login method and walking through logout/retry steps.
Clarified wallet-address consistency across platforms to ease a user’s confusion.
Informed a user that Mobile Top-Up was temporarily unavailable.
Escalated a user’s question about a community fund (Fuse staking) for follow up.

6. Recurring Issues Identified

MiniPay gas/stablecoin shortage — Users without enough USDT/cUSD for transactions; most common issue
Uniswap swap errors — Resolved via GoodReserve as a working alternative
GoodMarket gas-funding shortage — Temporary; resolved by team on June 28
GoodWallet login/access issues — Users needing login-method recovery
Mobile Top-Up unavailability — Feature temporarily down

7. Resource Improvements & Initiatives Supported

Continued sharing the GoodMarket video guide as the standard resource for swap and claim issues.
Supported the GoodDAO 2.0 Governance Re-Vision campaign by producing platform-specific shortened links (Telegram, Discord, Twitter) preserving UTM tracking across the push.

8. Content, Communication & Amplification

Amplified the following ecosystem content via X retweets and the Announcement channel:

9. Metrics, Figures & Evidence

Total User Responses Attended: 78
Total Unique Users Assisted: 23
Total User Removals (Spam/Scam): 4
Total Content/Promotional Publications: 5
Campaign Link Management: 1 (GoodDAO 2.0, 3 platforms)
Channels Covered: 2
Active Days: 7/7

Support Evidence:

Working Management Dashboard:

Working Management — Dashboard

10. Next Week Focus Areas

Improving moderation efficiency and faster escalation.
Strengthening community health across both covered channels.
Following up on the Uniswap swap issue if it persists.
Working on Module 24 Part 2 (GoodMarket opportunities & benefits).
Promoting ecosystem activities and updates, including the GoodDAO 2.0 roadmap.
Continuing collaboration with the team.