Week 1 Contributions
Activities Performed
- During the first week of September (September 1–7, 2026), 13 bots were removed from community channels. Activity across the various channels was constantly monitored, and users were alerted about malicious actors sharing fake links intended to scam or deceive community members.
The following posts and activities targeting Spanish-speaking groups and the Brazil group took place during this period:
- On September 3, the community was invited to a GoodBuilders S4 workshop led by Drew Simon, aimed at encouraging user participation in ecosystem training activities.
On September 4, a protocol alert was shared regarding an incident affecting GoodDollar on the Celo network; users were informed of the situation and advised to watch for official updates. - Later that same day (September 4), an update on the incident was shared to keep the community informed about the situation’s status.
Telegram: View @GooddollarEnEsp
Telegram: View @gooddollarbrasil
Throughout the period, the team strove to maintain constant communication with users—particularly regarding the Celo incident—by providing timely information and updates to reduce uncertainty and guide the community.
User Support and Guidance
- Assistance and guidance were provided to 16 users between September 1 and September 7, 2026.
Identified Recurring Issues
- The main issues reported by users during this period related to:
- Difficulties claiming G$.
- User concerns regarding a decrease or change in the balance displayed upon logging into their accounts.
- Difficulties performing swaps.
- Inquiries regarding the availability of various features on the Celo network during the incident. It is important to highlight that, regarding the situation that arose with Celo, constant communication was maintained with users and across community channels; available updates were shared, and guidance was provided to those experiencing issues.
Metrics, figures, and evidence
- Support tickets and conversations handled: 16.
- Work samples submitted: 4.
- Messages shared in Spanish-speaking and Brazilian groups: 3.
- Bots removed from community channels: 13.
Link to my work: Working Management — Dashboard
Work will also continue on the GoodDollar community analysis report, which is updated every Sunday: GoodDollar Community Weekly Analytics - Google Sheets
Objectives for the coming days
The following objectives are proposed for the next period:
- Continue providing support and guidance to users, aiming to respond clearly, quickly, and effectively to any questions or difficulties that arise.
- Maintain monitoring of community channels to detect and remove bots, spam, suspicious links, and potential scam or impersonation attempts.
- Follow up on Celo-related issues—especially those affecting claims, G$ transfers, and identity verification—and keep the community promptly informed of any developments.
- Identify new recurring issues reported by users in order to provide more effective guidance and generate feedback on the main problems encountered.
- Continue sharing official and relevant GoodDollar information, including activities from GoodBuilders and GoodDAO, protocol updates, events, and other ecosystem initiatives.
- Strengthen activity in Spanish-speaking and Brazilian groups by maintaining a consistent posting schedule and ensuring that the information shared is clear, useful, and timely.
- Encourage community participation in workshops, activities, events, and other GoodDollar ecosystem initiatives.
- Keep the record of metrics and evidence up to date, including users assisted, posts made, work samples, bots removed, and other activities carried out during the period.
- Strengthen user education regarding security—particularly concerning malicious links, profiles attempting to impersonate moderators, and potential scams—while always emphasizing the importance of verifying information through official channels.
Week 2 Contributions
Activities Carried Out
- Between September 8 and September 14, 2026, 19 bots were removed from the community channels.
During this period, the following posts and activities targeting Spanish-speaking groups and the Brazil group took place:
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On September 8, a positive update was shared with users confirming that fund claiming, G$ transfers, and identity verification on Celo were once again available.
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On September 9, information was provided to users regarding the incident affecting GoodDollar on the Celo network, aiming to explain the situation and help the community understand what had occurred.
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Also on September 9, an official update was shared again, informing users that claims, G$ transfers, and identity verification were once again available on Celo.
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On September 13, a post marking GoodDollar’s 6th anniversary was shared with the community, inviting users to celebrate this significant ecosystem milestone.
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Regarding GoodMarket, it is currently operational again via an alternative option. Team members Betz and Omar are primarily in charge of this area; therefore, users experiencing issues related to GoodMarket are referred to them for appropriate guidance and support.
Recurring issues identified
Throughout the period, close attention was paid to users to provide information and updates regarding the issue on Celo. Efforts were made to maintain clear and timely communication to reduce uncertainty and guide users through any questions that arose.
User Support and Guidance
- The main issue reported by users during this period related to difficulties in performing swaps.
- This situation is linked to low liquidity; therefore, the following recommendation is being shared with users inquiring about swaps:
“Swapping G$ is not recommended until liquidity is restored, as low liquidity can cause significant slippage and prices that do not reflect the usual market price of G$.”
Additionally, follow-up continued regarding inquiries about the incident on Celo, providing users with available updates and guidance on the status of affected functions.
Metrics, figures, and evidence
- Support tickets and conversations handled: 20.
- Work samples submitted: 5.
Link to my work: Working Management — Dashboard
- Messages shared in Spanish-speaking and Brazilian groups: 4.
Telegram: View @gooddollarbrasil
Telegram: View @GooddollarEnEsp
- Bots removed from community channels: 19.
Work will also continue on the GoodDollar community analysis report, which is updated every Sunday: GoodDollar Community Weekly Analytics - Google Sheets
Objectives for the coming days
The following objectives are proposed for the next period:
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Continue providing support and guidance to users, responding clearly, quickly, and effectively to their questions and difficulties.
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Stay attentive to users and developments regarding the Celo incident, providing available official updates in a timely manner and guiding those who continue to experience issues.
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Monitor the liquidity situation and swap-related difficulties, keeping users informed of current recommendations until the situation normalizes.
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Continue monitoring community channels to detect and remove bots, spam, suspicious links, fake profiles, and potential scam or impersonation attempts. * Follow up on inquiries related to GoodMarket, referring users who encounter issues to Betz and Omar, who are primarily in charge of this matter.
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Continue sharing official and relevant information about GoodDollar in the Spanish-speaking groups and Brazil, including protocol updates, events, community activities, and ecosystem news.
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Maintain constant communication with the community, especially in situations that might cause doubt or uncertainty among users, ensuring that the information shared is clear, useful, and timely.
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Identify new recurring issues reported by users to improve guidance and generate feedback regarding the main difficulties encountered.
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Keep records of metrics and evidence up to date, including users assisted, posts published, samples of work, bots removed, and other activities carried out during the period.
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Reinforce security education, reminding users of the importance of verifying information through official channels and remaining vigilant against malicious links, fake profiles, and potential scams.
Week 3 Contributions
Activities Performed
- Between September 15 and 21, 2026, 13 bots were removed from the community channels.
- During this period, no posts were made directly in the Spanish-speaking groups or the Brazil group. However, constant monitoring of the channels was maintained, and assistance and guidance continued to be provided to users based on the inquiries and needs that arose.
- On September 16, other team members shared updates regarding G$ liquidity, keeping the community informed about progress and changes related to this aspect.
- Regarding GoodMarket, follow-up continued on inquiries related to the Play and Earn section. Users experiencing issues in this area are referred to colleague Betz, who is primarily responsible for providing guidance and support on this topic.
Recurring Issues Identified
During this period, the main issues reported by users were related to:
- Difficulties performing G$ swaps.
- Problems related to the GoodMarket Play and Earn section.
Overall, it was a quiet week in terms of news and group activity. However, channel monitoring and user support continued in order to promptly identify any issues that might arise.
Metrics, Figures, and Evidence
- Support tickets and conversations handled: 20.
- Work samples submitted: 3.
Working Management — Dashboard
- Bots removed from community channels: 13.
- Messages shared in Spanish-speaking and Brazil groups: 0.
Work will continue on the GoodDollar community analysis report, which is updated every Sunday; however, it could not be updated this time due to a Telegram error that prevented me from viewing the member count. I was only able to update the data for Discord and X (Twitter).
GoodDollar Community Weekly Analytics - Google Sheets
Objectives for the last week of September and month-end
For the last week of September, the main objectives will be:
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Continue monitoring community channels, paying special attention to bots, fake accounts, suspicious links, and potential scam or impersonation attempts.
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Maintain user support, following up on inquiries related to swaps, G$ liquidity, and other issues that may arise.
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Follow up on GoodMarket-related issues, particularly reports associated with the “Play and Earn” section, referring cases to the designated team member when appropriate.
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Share relevant information and updates in Spanish-speaking and Brazilian groups as needed, ensuring users remain informed about significant ecosystem changes.
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Continue logging inquiries, tickets, and work samples, aiming to keep metrics and evidence up to date for the month-end closing.
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Analyze community statistics at the end of September, identifying key topics raised by users, activity trends, and significant changes compared to previous months.
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Prepare the monthly closing report, compiling activities carried out during September, key issues identified, support provided, and metrics recorded throughout the month.
Week 4 Contributions
Activities Performed
- Between September 22 and September 30, 2026, 23 bots were removed from community channels.
- During this period, posts were made targeting Spanish-speaking groups and the Brazil group, sharing important information and updates regarding GoodDollar operations.
- On September 28, updated information regarding the report on the GoodDollar burn and recovery reimbursement was shared with Spanish-speaking groups; users could review the report and submit a claim if necessary.
- On September 30, an update was shared with both Spanish-speaking groups and the Brazil group regarding the reactivation of GoodDollar reserve operations on Celo and XDC, as well as bridging services. Users were also informed that they could once again perform swaps, with a reminder to carefully check the quoted price before confirming a transaction.
Recurring issues identified
During this period, the main issue reported by users continued to be related to:
- Difficulties performing G$ swaps.
This issue persisted for a significant part of the period; however, towards September 30, swap operations began to gradually return to normal.
Metrics, figures, and evidence
- Support tickets and conversations handled: 27.
- Work samples submitted: 5.
Working Management — Dashboard
- Bots removed from community channels: 23.
- Messages shared in Spanish-speaking and Brazil groups: 3 (2 in Spanish-speaking groups and 1 in the Brazil group).
Telegram: View @gooddollarbrasil
Telegram: View @GooddollarEnEsp
Work continued on the GoodDollar community analysis report, which is updated every Sunday.
GoodDollar Community Weekly Analytics - Google Sheets
Analysis of August and September Data
According to the data recorded in the community analysis chart, September saw fewer declines than August in percentage terms across several channels, although the overall trend remained one of contraction.
The channels that grew in September were:
Brazil: +3
Discord: +20
Philippines: +3
Hackers remained stable at 105 members.
The most significant declines were:
GoodDollar: -189
GoodDollar Support: -50
GoodDollar Nigeria: -34
Meanwhile, GoodDollar Spanish remained virtually stable, going from 649 to 648 members—a decrease of just one member.
August vs. September
- August saw a general downward trend across most channels, with Discord standing out as the primary channel showing growth (+25). GoodDollar recorded the largest decline, losing 258 members, followed by Nigeria (-73) and Support (-51).
- In September, the general downward trend continued, though some channels showed growth and greater stability. Discord again showed growth (+20), while Brazil and Philippines each gained 3 members. GoodDollar recorded a decrease of 189 members—a smaller drop than in August. Meanwhile, GoodDollar Spanish showed a minimal change of -1 member, demonstrating greater stability.
- In summary, while September did not see overall community growth, it did show improvement over August across several indicators—particularly because the declines were smaller for GoodDollar, Nigeria, and Spanish, while Discord continued to grow.
Objectives for October
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Maintain constant monitoring of community channels and promptly remove bots, spam, and fake accounts.
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Continue providing support and guidance to users, following up on any inquiries or issues that arise.
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Keep Spanish-speaking and Brazilian groups informed about key GoodDollar news, updates, and activities.
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Monitor the performance of swaps, reserves, and bridging services, identifying and reporting any ongoing issues.
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Encourage user participation through posts, activities, and content relevant to the community.
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Continue updating the community statistics analysis on a weekly basis to identify changes in growth, stability, or decline across the various channels.
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Maintain the stability and engagement of the GoodDollar Spanish group, aiming to progressively increase member interaction.
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Continue tracking and monitoring metrics regarding support, posts, work samples, and bots removed during the month.