Community Moderation Coordination

[GIMT_Team]

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May 2026 - Plan

May 2026

Overview

This document outlines Our May 2026 operational plan for the GIMT Moderation Team, covering moderation operations, community engagement, ecosystem support, education, analytics, and reporting.

The plan is designed to:

• Maintain a safe, active, and healthy community environment.

• Improve moderation efficiency and user support.

• Increase community participation and ecosystem awareness.

• Support ecosystem campaigns, AMAs, and initiatives.

• Strengthen onboarding, education, and communication.

• Track measurable moderation and engagement performance.

Overall Month Objectives

Our primary objective for May 2026 is to maintain a safe, active, informed, and growth-oriented community environment while supporting ecosystem expansion, campaign participation, and user experience.

Key Objectives

• Maintain healthy moderation coverage across all official channels.

• Reduce spam, scams, impersonation, and malicious activity.

• Improve user support response efficiency and onboarding experience.

• Increase community engagement and participation.

• Support ecosystem campaigns, announcements, AMAs, and initiatives.

• Strengthen educational communication and guide distribution.

• Improve issue detection, escalation, and follow-up processes.

• Generate actionable analytics, reports, and operational insights.

• Support regional community participation and ecosystem growth.

• Maintain consistent communication and moderation visibility.

Core Moderation & Responsibilities

Area	Responsibilities	Expected Outcome
Moderation	Remove spam, scams, fake links, impersonation attempts, toxic content, and rule violations	Safer and healthier community environment
User Support	Respond to onboarding, wallet, campaign, and ecosystem-related questions	Faster and more efficient support experience
Community Engagement	Welcome users, encourage discussions, maintain active conversations	Increased participation and community activity
Issue Detection & Escalation	Detect bugs, suspicious activities, fake announcements, and recurring complaints	Faster escalation and issue resolution
Education & Guides	Share tutorials, onboarding guides, FAQs, and ecosystem updates	Better-informed community members
Campaign & Ecosystem Support	Support ecosystem initiatives, campaigns, quests, and AMAs	Increased ecosystem participation
Analytics & Insights	Track moderation activities, engagement trends, and community feedback	Data-driven operational improvements
Reporting	Submit moderation, engagement, and operational reports	Improved visibility and accountability

Community Engagement & Educational Initiatives

Host and support community initiatives aimed at improving engagement, education, ecosystem awareness, participation, and community rewards, including:

• GoodDollar Academy

• Learn and Earn Quiz

• GoodNews

• GoodChat

• GoodStories

• AMA Sessions

• GIMT x GoodBuilders Collaboration Activities

• Tutorials & Step-by-Step Guides

• Community Growth Analytics & Insights

• Ecosystem Campaign Support & Awareness Activities

• Scam Awareness & Safety Education

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Reporting Structure

Weekly Moderation Reports

Individual weekly reports will be shared on this thread, summarizing moderation performance, community activities, support operations, engagement metrics, and ecosystem support activities.

Monthly Report (Team Summary)

At the end of May, a complete summary of team report will be submitted containing:

• • major issues handled

  • important improvements

  • overall coverage/coordination notes

  • relevant initiatives or outcomes

Strategic Priorities for May

1. Maintain proactive moderation coverage.

2. Improve user onboarding and support experience.

3. Strengthen educational and ecosystem communication.

4. Increase engagement across community channels.

5. Support ecosystem campaigns and initiatives.

6. Track measurable moderation and engagement KPIs.

7. Improve escalation and reporting efficiency.

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Expected Outcomes

By the end of May 2026, we aim to achieve:

• Better moderation consistency.

• Higher community trust and satisfaction.

• Improved ecosystem awareness.

• Increased community participation.

• Faster issue escalation and response.

• Better operational visibility through analytics and reporting.

• Stronger support for ecosystem initiatives and growth.

May 2026 - Summary

GIMT - May Community Moderation Summary

Overview

Throughout May 2026, the GIMT moderation team maintained active moderation coverage across the GoodDollar ecosystem, supporting community members, addressing technical issues, promoting ecosystem initiatives, and strengthening engagement across Telegram, Discord, Discourse, X, and regional communities. The team worked collaboratively to ensure community safety, improve user onboarding, escalate technical concerns, and increase participation in educational, governance, and reward-based activities.

Moderation & Community Health

The team provided continuous moderation coverage across multiple community channels, helping maintain a safe, constructive, and welcoming environment for users. Significant efforts were dedicated to identifying and removing spam, scam attempts, fake links, and suspicious activity. Security reminders and scam-awareness communications were regularly shared to help protect users from malicious actors.

Moderators actively monitored discussions, enforced community guidelines when necessary, and coordinated moderation coverage to ensure timely responses across regions and languages, including support for Spanish-speaking, Brazilian, Philippine, and Nigerian communities.

User Support & Onboarding

A major focus throughout the month was assisting users experiencing difficulties with claiming, swapping, wallet connectivity, onboarding, and ecosystem navigation.

The team responded to hundreds of community questions and support requests, helping users:

• Navigate GoodWallet, GoodMarket, MiniPay, and MetaMask.

• Resolve claiming and swapping issues.

• Understand gas fee requirements across supported networks.

• Troubleshoot account verification and face re-verification challenges.

• Transfer assets between wallets and networks.

• Access educational and reward opportunities within the ecosystem.

Technical Issue Escalation & Reporting

The moderation team served as a bridge between users and developers by identifying, documenting, and escalating technical issues affecting community members.

Key recurring issues reported during May included:

• MiniPay swap failures.

• Failed Fuse claims.

• Face verification and re-verification challenges.

• XDC claiming and bridging issues.

• Gas fee-related transaction failures.

• Wallet connection and onboarding difficulties.

• Stablecoin requirements for claiming and swapping activities.

We continuously collected user reports, provided troubleshooting assistance, tracked ongoing incidents, and escalated critical issues for further investigation and resolution.

Educational Resources & User Guides

A significant contribution during May was the creation and promotion of educational materials designed to improve onboarding and reduce user friction.

Resources developed and shared included:

• GoodDollar Crypto Academy Module 23: GoodDollar Reserve on XDC**.**

• Draft and development of Module 24: GoodMarket, the GoodDollar Community App**.**

• Guide: How to Swap G$ (XDC) from GoodReserve.

• Guide: How to Export and Import Seed Phrase from MiniPay to MetaMask.

• GoodMarket access and onboarding tutorials.

• GoodWallet and GoodMarket connection guides.

• Wallet setup and network configuration resources.

• Community tutorials, videos, and educational posts supporting ecosystem adoption.

These resources helped users better understand ecosystem tools, improve self-service support, and reduce common onboarding barriers.

Community Engagement & Ecosystem Initiatives

The team actively supported ecosystem participation through educational campaigns, reward initiatives, governance engagement, and community storytelling activities.

Key initiatives supported throughout the month included:

• Learn & Earn campaigns.

• GoodStories community storytelling program.

• GoodChat governance discussions.

• GoodBuilders Season 3 Demo Day.

• Superfluid Season 6 voting awareness.

• Governance Proposal discussions and community calls.

• Daily Tasks and reward distribution activities.

• Community updates and weekly ecosystem highlights.

• GoodNews publications and ecosystem awareness campaigns.

These initiatives encouraged learning, participation, constructive discussion, and greater visibility for ecosystem opportunities.

Governance & Community Participation

The team played an active role in promoting governance participation and increasing awareness of community decision-making processes.

Efforts included:

• Sharing governance proposal information.

• Promoting community voting opportunities.

• Supporting governance-focused discussions through GoodChat.

• Encouraging participation in governance calls and proposal reviews.

• Creating educational content to improve understanding of governance initiatives.

These activities contributed to broader community engagement in ecosystem governance and decision-making.

Content Creation, Communication & Amplification

Throughout May, the team produced and amplified a wide range of content designed to educate, inform, and engage the community.

Content contributions included:

• Weekly community updates.

• GoodNews publications.

• GoodStories content and promotions.

• GoodChat discussion campaigns.

• Learn & Earn promotional materials.

• Governance-related educational content.

• Social media publications and amplification.

• Community tutorials and instructional videos.

• Announcement channel updates.

• Ecosystem campaign promotions.

The team also contributed branding and design, including initiative logos, educational graphics, and presentation materials that improved the visibility and professionalism of ecosystem communications.

Ecosystem Accessibility Support

A major area of contribution throughout the month involved supporting ecosystem adoption and accessibility.

Team members assisted users with:

• GoodMarket onboarding.

• Faucet support for gas fee requirements.

• Wallet verification processes.

• Claiming assistance.

• Swap guidance.

• Reactivation of previously inactive users.

• Educational support related to ecosystem tools.

These efforts helped improve user access to ecosystem services and reduced barriers to participation.

Key Outcomes

During May, the GIMT team successfully:

• Maintained active moderation coverage across core community channels.

• Removed large volumes of spam, scam, and malicious content.

• Assisted hundreds of users with onboarding, claiming, swapping, and technical support.

• Escalated and tracked recurring ecosystem issues for resolution.

• Created and distributed educational resources and onboarding guides.

• Increased participation in Learn & Earn, GoodStories, GoodChat, governance, and ecosystem campaigns.

• Improved community awareness of governance proposals and voting opportunities.

• Supported GoodMarket adoption and accessibility improvements.

• Strengthened multilingual community engagement and support.

• Enhanced coordination between community members, moderators, and development teams.

Note: Detailed individual contributions can be accessed in the weekly reports shared in this thread and through our Working Management Dashboard for moderation activity and support tracking.

Conclusion

May was a productive month focused on strengthening community health, improving user support, expanding educational resources, and increasing participation across the GoodDollar ecosystem. Through coordinated moderation, proactive issue escalation, ecosystem promotion, governance engagement, and multilingual community support, the GIMT team contributed to a safer, more informed, and more engaged community while helping users successfully navigate ecosystem tools and opportunities.

June 2026 - Plan

GIMT - June 2026 Community Moderation Plan

Overview

This document outlines the GIMT Moderation Team’s operational plan for June 2026, building on the work completed in May and focusing on strengthening community health, user support, ecosystem participation, education, and moderation efficiency.

Insights gathered from May moderation activities showed that the most common user challenges continue to involve claiming and swapping friction, MiniPay onboarding, network fee confusion, wallet connectivity issues, and recurring support requests. June will focus on reducing these friction points through proactive support, educational resources, improved escalation processes, and community-driven engagement initiatives.

The plan is designed to:

• Maintain a safe, welcoming, and scam-free community environment.

• Improve response times and support quality.

• Strengthen onboarding and educational resources.

• Increase participation in ecosystem initiatives and governance activities.

• Support community growth across regional and language-specific channels.

• Improve moderation visibility, coordination, and reporting.

• Generate actionable insights that can improve both community operations and user experience.

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June Objectives

Community Health & Moderation

• Maintain active moderation coverage across all supported community channels.

• Continue proactive removal of spam, scams, fake links, phishing attempts, and malicious actors.

• Improve detection and reporting of recurring abuse patterns.

• Strengthen security awareness through regular reminders and educational content.

User Support & Onboarding

• Improve support response efficiency and follow-up procedures.

• Reduce onboarding friction through better documentation and user guidance.

• Support users experiencing claiming, swapping, verification, and wallet-related issues.

• Improve visibility of available support resources and troubleshooting guides.

Community Engagement

• Encourage meaningful discussions and constructive participation.

• Increase participation in community-driven initiatives and reward programs.

• Support governance participation and ecosystem feedback collection.

• Promote community-generated content and success stories.

Ecosystem Support

• Support ecosystem announcements, campaigns, governance activities, educational initiatives, and community events.

• Assist with awareness and adoption of ecosystem tools and products.

• Amplify important updates through community channels and social platforms.

Coordination & Operations

• Maintain effective coordination among moderation team members.

• Improve escalation tracking and reporting visibility.

• Document recurring issues and user feedback for ecosystem teams.

• Ensure transparency through consistent reporting and activity tracking.

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Core Responsibilities

Area	Key Activities	Expected Outcome
Moderation	Spam removal, scam prevention, security monitoring, community health management	Safe and healthy community environment
User Support	Respond to user questions, onboarding assistance, troubleshooting support	Faster issue resolution and improved user experience
Community Engagement	Encourage participation, discussions, governance involvement, and ecosystem awareness	Increased engagement and retention
Education	Share tutorials, guides, FAQs, and educational content	Better-informed community members
Issue Escalation	Report bugs, technical issues, abuse reports, and recurring friction points	Faster issue identification and resolution
Ecosystem Support	Support campaigns, governance initiatives, AMAs, educational activities, and community events	Greater ecosystem participation
Analytics & Insights	Monitor trends, identify recurring issues, collect feedback	Better decision-making and operational improvements
Reporting	Weekly reports and monthly summaries	Transparency and accountability

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June Community Initiatives

The team will continue supporting and organizing initiatives that strengthen participation, education, visibility, and community growth.

Education & Learning

• GoodDollar Academy

• Learn & Earn Quizzes

• Tutorials and Step-by-Step Guides

• Scam Awareness & Security Education

• Ecosystem Knowledge Resources

Engagement & Participation

• GoodChat

• GoodStories

• GoodNews

• Governance Discussions & Community Calls

• Community Feedback Sessions (AMA)

• Reward-Based Participation Activities

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Strategic Priorities for June

1. Strengthen User Support Experience

Focus on reducing friction around:

• MiniPay onboarding

• Claiming and swapping processes

• Network fee issues

• Verification and account access issues

2. Improve Educational Resources

Create and promote guides addressing the most common support requests identified during May, including:

• Claiming guides

• Swap troubleshooting

• Wallet connection tutorials

• GoodMarket onboarding resources

• Governance participation guides

3. Increase Community Participation

Encourage greater involvement through:

• Community discussions

• GoodChat activities

• Governance participation

• Learn & Earn campaigns

• Story-sharing initiatives

• Community feedback collection

4. Improve Escalation & Issue Tracking

Continue documenting recurring issues and providing clear escalation pathways for:

• Technical bugs

• Claim failures

• Swap issues

• Verification challenges

• User experience concerns

5. Support Ecosystem Growth

Assist in promoting ecosystem initiatives while helping users discover and utilize available tools, resources, and opportunities.

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Expected Outcomes

By the end of June 2026, we aim to achieve:

• Strong moderation coverage across all community channels.

• Faster response and escalation handling.

• Improved onboarding and support experience.

• Reduced user confusion around claiming, swapping, and wallet usage.

• Increased participation in educational and ecosystem initiatives.

• Greater governance awareness and community involvement.

• Better visibility into recurring issues and community feedback.

• Stronger collaboration between moderators, contributors, and ecosystem teams.

• Continued growth of a healthy, informed, and engaged GoodDollar community.

[Omarjauro]

Omarjauro - Weekly Moderation Contribution Report

Week 1 Contributions:

Moderation & Community Health:

-Removed [4]+ spam/scam/fake link messages across community channels.

-Issued [2] moderation actions/warnings.

-Assisted moderation coverage across [6] community channels.

User Support & Onboarding:

-Responded to [20]+ community questions and support requests.

-Escalated [2] important community/security-related issues.

Community & Ecosystem Support.

Supported ecosystem initiatives including:

-Supported the Draft of GoodDollar Academy Module 23 through coordination and content creation.

-Created and published GoodNews highlights: https://ubi.gd/3P6LFEr

-Created a step-by-step tutorial guide on how to swap G$ from XDC GoodReserve: Guide: How to Swap G$ (XDC) from GoodReserve

-Shared/published [2] educational or engagement posts (GoodNews & Demo Day 6).

-Supported [3] ecosystem/community initiatives.

Coordination & Operations:

-Coordinated moderation coverage with [5] team members.

-Assisted with [2] escalation tracking/reporting activities (Mini pay bug & Failed Fuse claims)

-Identified [2] recurring issues or workflow gaps.

Key Outcomes:

-Improved moderation responsiveness across [2] active channels.

-Helped resolve/support [2]+ user or community-related issues.

-Increased visibility/participation across [3] ecosystem initiatives.

-Supported smoother moderation coordination and escalation handling.

Next Focus Areas:

-Strengthen moderation coverage and response time.

-Improve onboarding and user support efficiency.

-Support upcoming ecosystem campaigns and engagement activities.

-Enhance operational coordination and reporting visibility.

Week 2 Contributions:

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1. Week 2 Focus

My focus during Week 2 was centered on core moderation and community support activities, including responding to user inquiries, escalating important issues, reporting bugs, supporting community health through engagement initiatives, promoting ecosystem activities, and coordinating with team members to ensure smooth community operations.

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2. Moderation Coverage

Assisted moderation coverage across 5 community channels, including:

• Telegram Main Channel, Telegram Support Channel, Discourse, Discord, & Twitter/X

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3. Key Responsibilities Handled

During the week, I actively supported the community through:

• Team coordination

• User support and onboarding

• Bug reporting and issue escalation

• Content creation and publication

• Ecosystem promotions and campaign amplification

• Operations support

• Community engagement initiatives

• User education and guidance

4. Moderation Actions, Community Health & Coordination

• Removed 25+ spam/scam/fake-link messages across community channels.

• Issued 2 moderation warnings/actions where necessary.

• Maintained community focus on constructive engagement and ongoing ecosystem activities through daily reminders and updates.

• Ensured timely responses to user questions, concerns, and requests.

• Supported community health by fostering engagement through rewarding initiatives and educational activities.

• Ensure timely security reminders and updates to help keep community members safe from scams and malicious links.

• Promoted relevant GoodDollar and ecosystem activities across community platforms.

• Coordinated with team members regarding moderation updates, user concerns, and ongoing support cases.

5. User Support & Onboarding

• Responded to 43+ community questions and support requests across community platforms.

• Resolved 5 important community/security-related issues.

• Reported a bug related to user face re-verification challenges.

• Supported MiniPay users experiencing swap and claim friction by providing alternative guides and troubleshooting support.

• Assisted users with onboarding-related guidance and navigation across ecosystem tools and activities.

6. Recurring Issues Identified

Recurring user issues observed during the week include:

• MiniPay failed swaps

• Failed Fuse claims

• Face verification challenges

These issues have been reported accordingly and are currently under ongoing investigation and review.

7. Resource Improvements & Initiatives Supported

• Supported community education through the Learn & Earn initiative on GoodMarket, which recorded approximately 170 participants.

• Supported the creation of the community guide:
  “How to Export and Import Seed Phrase from MiniPay to MetaMask”
  https://discourse.gooddollar.org/t/guide-how-to-export-and-import-seed-phrase-from-minipay-to-metamask/8907

• Contributed to community reward initiatives for the Learn & Earn quiz, helping encourage participation, education, and ecosystem engagement through GoodMarket.

• Assisted in creating awareness around available educational and reward opportunities within the ecosystem.

8. Content, Communication & Amplification

• Supported the promotion of the GoodBuilders Season 3 Demo Day through participation and content publication across relevant channels to encourage community participation.

• Created and published content for the Learn & Earn Quiz Initiative.

• Amplified ecosystem activities, announcements, and engagement opportunities across community channels.

9. Metrics, Figures & Evidence

Below are key moderation and engagement metrics recorded during the week:

• Total User Responses Attended: 43+

• Total Support Cases Resolved: 5
  Support Evidence:

  • https://t.me/GoodDollarX/310708

  • https://t.me/c/1617377020/135225

• Total Bugs Reported: 1

• Total Spam/Bot Removals: 25

• Total Content/Promotional Publications: 2
  Links:

  • https://x.com/i/status/2055567981640319238

  • https://x.com/i/status/2053851125690851375

• Learn & Earn Quiz Participants: Approximately 170 participants

  • goodmarket.live/overview

• Daily Reminder Updates Issued: 3
  Links:

  • https://t.me/GoodDollarX/312310

  • https://t.me/GoodDollarX/312994

  • https://t.me/GoodDollarX/312833

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10. Next Week Focus Areas

My focus for next week will include:

• Improving moderation efficiency through faster response and escalation processes.

• Strengthening community health through proactive moderation, spam/bot removal, and security awareness.

• Supporting and organizing community engagement initiatives and rewarding participation activities.

• Creating additional user guides and educational resources to improve onboarding and navigation.

• Promoting ecosystem activities and important community updates.

• Supporting the release and awareness campaigns for GoodChat and GoodStories rewards.

• Continuing collaboration with team members to ensure smooth moderation and support operations.

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Week 3 Contributions:

1. Week 3 Focus

Week 3 focus was also centered on core moderation and community support activities, including responding to user inquiries, escalating important issues, reporting bugs, supporting community health through reward engagement initiatives, promoting ecosystem activities, and coordinating with team members to ensure smooth community operations.

2. Moderation Coverage

Assisted moderation coverage across 5 community channels, including:

• Telegram Main Channel, Telegram Support Channel, Discourse, Discord & Twitter/X

3. Key Responsibilities Handled

During the week, I actively supported the community through:

• User support and onboarding
• Bug reporting and issue escalation
• Content creation and publication
• Ecosystem promotions and amplification
• Community engagement initiatives & rewards distribution
• Team coordination

4. Moderation Actions, Community Health & Coordination

• Removed 11+ spam/scam/fake-link/warning messages across community channels.
• Maintained community focus on constructive engagement and ongoing ecosystem activities through daily reminders and updates.
• Ensured timely responses to user questions, concerns, and requests.
• Supported community health by fostering engagement through rewarding initiatives and educational activities.
• Shared timely security reminders and updates to help keep community members safe from scams and malicious links.
• Promoted relevant GoodDollar and ecosystem activities across community platforms.
• Coordinated with team members regarding moderation updates, user concerns, and ongoing support cases.

5. User Support & Onboarding

• Responded to 58+ community questions and support requests across community platforms.
• Escalated 1 important community/security-related issues for further review.
• Supported MiniPay users experiencing swap and claim friction by providing alternative guides and troubleshooting support.
• Assisted users with onboarding-related guidance and navigation across ecosystem tools and activities.

6. Recurring Issues Identified

Recurring user issues observed during the week still remain:

• MiniPay failed swaps
• Failed Fuse claims on GoodWallet

These issues have been reported accordingly and are currently under ongoing investigation and review.

7. Resource Improvements & Initiatives Supported

• Processed rewards distribution of GoodStories (27) & GoodChat (19) Participants on GoodMarket, contributing to ecosystem visibility and fostering constructive conversations.

• Created and promoted GoodChat (8), supporting constructive engagements and voting on Discourse:

• Created and published content for GoodStories (27), showcasing community experiences in the previous month, a strategy to improve ecosystem visibility, user retention and rewards:

• Contributed to community reward initiatives for GoodStories, GoodChat & CUSD faucet for mini pay users, helping encourage participation, education, and ecosystem engagement.

• Assisted in creating awareness around available educational and reward opportunities within the ecosystem.

8. Content, Communication & Amplification

• Created and promoted the weekly community update, sharing highlight on previous week achievements and what’s ahead:
• Supported the promotion of Superfluid Season 6 Voting:
• Created and promoted GoodChat, supporting constructive engagements and voting.
• Created and published content for GoodStories, showcasing community experiences in the previous month, a strategy to improve ecosystem visibility, user retention and rewards.
• Amplified ecosystem activities such as the new governance proposal, and engagement opportunities across community channels.

9. Metrics, Figures & Evidence

Below are key moderation and engagement metrics recorded during the week:

• Total User Responses Attended: 58

• Total Support Cases Resolved: 6
  Support Evidence:

  • Telegram: View @GoodDollarX
  • Telegram
  • Telegram
  • Telegram: View @GoodDollarX
  • Telegram: View @GoodDollarX
  • Telegram: View @GoodDollarX

• Total Bugs Reported: 0

• Total Spam/Bot Removals: 11

• Total Content/Promotional Publications: 6
  Links:

  • Weekly Update: GoodDollar Community 🌐 on X: "New week, new opportunities! Let’s take a quick look at last week’s highlights and what’s ahead for us this week in the GoodDollar community. 🔙 Last Week Highlights: 👇 https://t.co/xJnXrfrBda" / X
  • Superfluid Voting: GoodDollar Community 🌐 on X: "Superfluid Season 6 voting is now live on Snapshot, and GoodDollar needs your support to be part of the next season. If you’ve been claiming SUP rewards through GoodDollar or other campaings, now is the time to use your voting power. https://t.co/u1BAIBhSx0" / X
  • GoodStories: GoodDollar Community 🌐 on X: "Your GoodStories continue to inspire us to do more! 💙 A heartfelt thank you to everyone who shared their stories last month. Your experiences, impact, and journeys truly reflect the spirit of the GoodDollar community! Thank you for being part of the GoodDollar Community! https://t.co/04f2NmxZc4" / X
  • GoodChat: GoodDollar Community 🌐 on X: "Join this week’s GoodChat in the GoodDollar Community! Learn more about the Superfluid Season 6 voting, ask questions, and support GoodDollar with your vote! 🗳️💙 Participate via https://t.co/wdnEWN6eJj → Discourse Tasks https://t.co/EuErNUaxlV" / X
  • Community Rewards: GoodDollar Community 🌐 on X: "We’re excited to announce that rewards for GoodStories and GoodChat (Discourse Tasks) have been successfully distributed! 🎉 Stay engaged with the GoodDollar community — more exciting opportunities and activities are on the way! https://t.co/ga7j6Zx0MT" / X
  • New Governance Proposal: Discord

• GoodStories Participants: Approximately 27 participants

• GoodChat Participants: 8

• Support conversation records and moderation activity logs: Working Management — Dashboard

• Daily Reminder Updates Issued: 5
  Links:

  • Telegram: View @GoodDollarX
  • https://t.me/GoodDollarX/312994
  • Telegram: View @GoodDollarX
  • Telegram: View @GoodDollarX
  • Telegram: View @GoodDollarX

10. Next Week Focus Areas

My focus for next week will include:

• Improving moderation efficiency through faster response and escalation processes
• Strengthening community health through proactive moderation, spam/bot removal, and security awareness
• Supporting and organizing community engagement initiatives and rewarding participation activities.
• Host an AMA Session to receive feedback from the community.
• Promoting ecosystem activities and important community updates
• Supporting the release and awareness campaigns for GoodChat rewards
• Continuing collaboration with team members to ensure smooth moderation and support operations

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Week 4 Contributions:

1. Week 4 Focus

In week 4, focus remain on core moderation and community support activities, including responding to user inquiries, escalating important issues, reporting bugs, supporting community health through reward engagement initiatives, promoting ecosystem activities, and coordinating with team members to ensure smooth community operations.

2. Moderation Coverage

Assisted moderation coverage across 5 community channels, including:

• Telegram Main Channel, Telegram Support Channel, Discourse, Discord & Twitter/X

3. Key Responsibilities Handled

During the week, I actively supported the community through:

• User support and onboarding

• Bug reporting and issue escalation

• Content creation and publication

• Ecosystem promotions and amplification

• Community engagement initiatives & rewards distribution

• Team coordination

4. Moderation Actions, Community Health & Coordination

• Removed 13+ spam/scam/fake-link/warning messages across community channels.

• Maintained community focus on constructive engagement and ongoing ecosystem activities (New Governance Proposal) through daily reminders and updates.

• Ensured timely responses to user questions, concerns, and requests.

• Supported community health by fostering engagement through rewarding initiatives and educational activities.

• Shared timely security reminders and updates to help keep community members safe from scams and malicious links.

• Promoted relevant GoodDollar and ecosystem activities across community platforms.

• Coordinated with team members regarding moderation updates, user concerns, and ongoing support cases.

5. User Support & Onboarding

• Responded to 75+ community questions and support requests across community platforms.

• Escalated 1 important community/security-related issues for further review.

• Supported MiniPay users experiencing swap and claim friction by providing alternative guides and troubleshooting support.

• Assisted users with onboarding-related guidance and navigation across ecosystem tools and activities.

6. Recurring Issues Identified

Recurring user issues observed during the week still remain:

• MiniPay failed swaps

• Failed Fuse claims on GoodWallet

These issues have been reported accordingly and are currently under ongoing investigation and review.

7. Resource Improvements & Initiatives Supported

• Supported community education & rewards through learn & earn quiz, fostering understanding on the new governance proposal, which drive about 163 participants.

• Created and promoted GoodChat (11), supporting constructive engagements on the new governance proposal GIP-26.

• Created and published content for GoodStories initiative, showcasing community experiences, a strategy to improve ecosystem visibility, user retention and rewards.

• Contributed to community reward initiatives for Daily Tasks, Learn & Earn Quiz & CUSD faucet for mini pay users, helping encourage participation, education, and ecosystem engagement.

8. Content, Communication & Amplification

• Created and promoted the weekly community update, sharing highlight on previous week achievements and what’s ahead.

• Amplified ecosystem activities such as the new governance proposal, and engagement opportunities across community channels.

• Created and promoted GoodChat, supporting constructive engagements and voting.

• Created and published content for GoodStories, showcasing community experiences in the previous month, a strategy to improve ecosystem visibility, user retention and rewards.

9. Metrics, Figures & Evidence

Below are key moderation and engagement metrics recorded during the week:

• Total User Responses Attended: 75

• Total Support Cases Resolved: 3
  Support Evidence:

  • Telegram: View @GoodDollarX

  • Telegram: View @GoodDollarX

  • Telegram

• Total Bugs Reported: 0

• Total Spam/Bot Removals: 13

• Total Content/Promotional Publications: 5
  Links:

  • Weekly Update: GoodDollar Community 🌐 on X: "🌟 A Fresh Week Ahead - Let’s Take a Look at What’s Happening in the GoodDollar Community!👇 https://t.co/9sEAWbzYI7" / X

  • Learn & Earn Quiz: https://x.com/i/status/2056325128191930391

  • GoodStories: Telegram: View @GoodDollarX

  • GoodChat: Telegram: View @GoodDollarX

  • New Governance Proposal: Telegram: View @GoodDollarX

• Support conversation records and moderation activity logs: Working Management — Dashboard

• Daily Reminder Updates Issued: 5
  Links:

  • Telegram: View @GoodDollarX

  • Telegram: View @GoodDollarX

  • Telegram: View @GoodDollarX

  • Telegram: View @GoodDollarX

  • Telegram: View @GoodDollarX

10. Next Week Focus Areas

My focus for next week will include:

• Providing summary of June community moderation.

• Creating a collective plan for June Moderation.

• Improving moderation efficiency through faster response and escalation processes.

• Strengthening community health through proactive moderation, spam/bot removal, and security awareness.

• Supporting and organizing community engagement initiatives and rewarding participation activities.

• Promoting ecosystem activities and important community updates.

• Supporting the release and awareness campaigns for GoodChat & Daily Tasks & GoodStories rewards.

• Continuing collaboration with team members to ensure smooth moderation and support operations.

June

Week 1 Contributions:

1. Week 1 Focus

June week 1 focus was on making new month preparations/reports, and community support activities, including responding to user inquiries, escalating important issues, reporting bugs, supporting community health through reward engagement initiatives, promoting ecosystem activities, and coordinating with team members to ensure smooth community operations.

2. Moderation Coverage

Assisted moderation coverage across 5 community channels, including:

• Telegram Main Channel, Telegram Support Channel, Discourse, Discord & Twitter/X

3. Key Responsibilities Handled

During the week, I actively supported the community through:

• User support and onboarding

• Bug reporting and issue escalation

• Content creation and publication

• Ecosystem promotions and amplification

• Team coordination

4. Moderation Actions, Community Health & Coordination

• Removed 28+ spam/scam/fake-link/warning messages across community channels.

• Maintained community focus on constructive engagement and ongoing ecosystem activities (New Governance Proposal Voting) through daily reminders and updates.

• Ensured timely responses to user questions, concerns, and requests.

• Supported community health by fostering engagement through rewarding initiatives and educational activities.

• Shared timely security reminders and updates to help keep community members safe from scams and malicious links.

• Promoted relevant GoodDollar and ecosystem activities across community platforms.

• Coordinated with team members regarding moderation updates, user concerns, and ongoing support cases.

5. User Support & Onboarding

• Responded to 46+ community questions and support requests across community platforms.

• Supported MiniPay users experiencing swap and claim friction by providing alternative guides and troubleshooting support.

• Assisted users with onboarding-related guidance and navigation across ecosystem tools and activities.

6. Recurring Issues Identified

Recurring user issues observed during the week still remain:

• MiniPay failed swaps

This issue have been reported accordingly and are currently under ongoing investigation and review.

7. Resource Improvements & Initiatives Supported

• Drafted GoodNews highlight, showcasing last months key activities and updates.

• Contributed to community faucet for mini pay users, helping encourage participation, education, and ecosystem engagement.

8. Content, Communication & Amplification

• Created and promoted the June community moderation summary, sharing

• Amplified ecosystem activities such as the new governance proposal voting and engagement opportunities across community channels.

• Drafted GoodNews highlight, showcasing last months key activities and updates.

• Created and published content for GoodStories, showcasing community experiences in the previous month, a strategy to improve ecosystem visibility, user retention and rewards.

9. Metrics, Figures & Evidence

Below are key moderation and engagement metrics recorded during the week:

• Total User Responses Attended: 46

• Total Support Cases Resolved: 1
  Support Evidence:

  • Telegram

• Total Bugs Reported: 0

• Total Spam/Bot Removals: 28

• Total Content/Promotional Publications:
  Links:

  • Moderation Summary: https://x.com/i/status/2061763599295447473

  • New Month Message: https://x.com/i/status/2061145650113167850

  • New Governance Proposal Voting: https://x.com/i/status/2062573352678502861

• Support conversation records and moderation activity logs: Working Management — Dashboard

• Daily Reminder Updates Issued: 2
  Links:

  • Telegram: View @GoodDollarX

  • Telegram: View @GoodDollarX

10. Next Week Focus Areas

My focus for next week will include:

• Improving moderation efficiency through faster response and escalation processes.

• Strengthening community health through proactive moderation, spam/bot removal, and security awareness.

• Publishing GoodNews Highlight and amplifying ecosystem activities.

• Supporting and organizing community engagement initiatives and rewarding participation activities such as, GoodDollar Academy, Learn & Earn Quiz, GoodChat and distribution of community rewards.

• Promoting ecosystem activities and important community updates.

• Supporting the ongoing governance voting.

• Continuing collaboration with team members to ensure smooth moderation and support operations.

Week 2 Contributions:

1. Week 2 Focus

In week 2, my focus was on providing community support activities, including responding to user inquiries, escalating important issues, reporting bugs, supporting community health through reward engagement initiatives, promoting ecosystem activities, and coordinating with team members to ensure smooth community operations.

2. Moderation Coverage

Assisted moderation coverage across 5 community channels, including:

• Telegram Main Channel, Telegram Support Channel, Discourse, Discord & Twitter/X

3. Key Responsibilities Handled

During the week, I actively supported the community through:

• User support and onboarding, Content creation and publication, Ecosystem promotions and amplification, Community engagement initiatives & rewards distribution and Team coordination.

4. Moderation Actions, Community Health & Coordination

• Removed 5+ spam/scam/fake-link/warning messages across community channels.

• Maintained community focus on constructive engagement and ongoing ecosystem activities (GoodBuilders) through daily reminders and updates.

• Ensured timely responses to user questions, concerns, and requests.

• Supported community health by fostering engagement through rewarding initiatives and educational activities (GoodDollar Academy & Learn & Earn Quiz).

• Promoted relevant GoodDollar and ecosystem activities across community platforms.

• Coordinated with team members regarding moderation updates, user concerns, and ongoing support cases.

5. User Support & Onboarding

• Responded to 45+ community questions and support requests across community platforms.

• Supported Mini-Pay users experiencing swap and claim friction by providing alternative guides and troubleshooting support.

• Assisted users with onboarding-related guidance and navigation across ecosystem tools and activities.

6. Recurring Issues Identified

Recurring user issues observed during the week still remain:

• MiniPay failed swaps

7. Resource Improvements & Initiatives Supported

• Supported community education & rewards through learn & earn quiz, fostering understanding on the latest academy module, which drive about 238 participants.

• Created and promoted GoodNews, highlighting ecosystem updates and achievements throughout May.

• Contributed to community reward initiatives for Daily Tasks, Learn & Earn Quiz & CUSD faucet for mini pay users, helping encourage participation, education, and ecosystem engagement.

8. Content, Communication & Amplification

• Created and promoted the weekly community update, sharing highlight on previous week achievements and what’s ahead.

• Amplified ecosystem activities such as the GoodBuilders Season 4, and engagement opportunities across community channels.

• Created and promoted GoodNews, supporting constructive engagements and voting.

• Created and published content for Learn & Earn Quiz, fostering community education & rewards.

9. Metrics, Figures & Evidence

Below are key moderation and engagement metrics recorded during the week:

• Total User Responses Attended: 45

• Total Support Cases Directly Resolved: 5
  Support Evidence:

  • Telegram: View @GoodDollarX

  • Telegram

  • Telegram

  • Telegram

  • Telegram

• Total Bugs Reported: 0

• Total Spam/Bot Removals: 5

• Total Content/Promotional Publications: 5
  Links:

  • Weekly Update: GoodDollar Community 🌐 on X: "It's a new week! Let’s take a quick look at last week’s highlights and what’s ahead for us this week in the GoodDollar community. 🔙 Last Week Highlights: 👇 https://t.co/KDfTSGyoi3" / X

  • Learn & Earn Quiz (238): GoodDollar Community 🌐 on X: "This weekend's quiz is based on GoodDollar Academy Module 24, introducing the GoodMarket Community Hub. 📝 Take the quiz: https://t.co/wdnEWN6eJj 📚 Read the module for at least 5 minutes before participating. 💰 Score well and earn up to G$1,000 instantly! Happy learning! https://t.co/ZwpOcFw190" / X

  • GoodBuilders S4: GoodDollar Community 🌐 on X: "Builders, this is your chance! With $50K+ in G$ streaming funding available, this is an opportunity to turn ideas into impactful products and integrations within the GoodDollar ecosystem. Apply before June 23 and start building! 💡🛠️ #GoodBuilders #GoodDollar #Web3Builders" / X

  • GoodDollar Academy Module 24: GoodDollar Community 🌐 on X: "Module 24 of the GoodDollar Academy is now live! Explore the GoodDollar Community Hub – GoodMarket, and learn about its purpose, features, and opportunities for community members. 📖 Read here: https://t.co/xtrLBx24Ft Stay tuned for Part 2 as we dive deeper into GoodMarket! 💙 https://t.co/VInMFTuvv6" / X

  • GoodNews: GoodDollar Community 🌐 on X: "As June moves ahead, take a moment to look back at the key activities, milestones, and updates from across the GoodDollar ecosystem in May. Explore the latest GoodNews edition to catch up on the progress and achievements last month! 📖 https://t.co/kFLmEt6bGK https://t.co/WUxzgSoVbM" / X

• Support conversation records and moderation activity logs: Working Management — Dashboard

• Daily Reminder Updates Issued: 3
  Links:

  • Telegram: View @GoodDollarX

  • Telegram: View @GoodDollarX

  • Telegram: View @GoodDollarX

10. Next Week Focus Areas

My focus for next week will include:

• Improving moderation efficiency through faster response and escalation processes.

• Strengthening community health through proactive moderation, spam/bot removal, and security awareness.

• Supporting and organizing community engagement initiatives and rewarding participation activities.

• Promoting ecosystem activities and important community updates.

• Supporting the release and awareness campaigns for GoodChat & Daily Tasks & GoodStories rewards.

• Continuing collaboration with team members to ensure smooth moderation and support operations.

• Propose new community initiative for GoodBuilders S4.

[mukky]

Moh - Weekly Moderation Contribution Report

Week 2 Contributions

My focus during Week 2 was centered on core moderation and community support activities, including responding to user inquiries, escalating important issues, reporting bugs, supporting community health through engagement initiatives, promoting ecosystem activities, and coordinating with team members to ensure smooth community operations.

---

2. Moderation Coverage

Assisted moderation coverage across 5 community channels, including:

• Telegram Main Channel, Telegram Support Channel, Discourse, Discord, Telegram GoodDollar brazil and also GoodDollar Philippines

---

3. Key Responsibilities Handled

During the week, I actively supported the community through:

• User support and onboarding

• Bug reporting and issue escalation

• Ecosystem promotions and campaign amplification

• Operations support

• Community engagement initiatives

• User education and guidance

4. Moderation Actions, Community Health & Coordination

• Removed 15+ spam/scam/fake-link messages across community channels.

• Issued 0 moderation warnings/actions where necessary.

• Maintained community focus on constructive engagement and ongoing ecosystem activities through daily reminders and updates.

• Ensured timely responses to user questions, concerns, and requests.

• Ensure timely security reminders and updates to help keep community members safe from scams and malicious links.

• Promoted relevant GoodDollar and ecosystem activities across community platforms.

• Coordinated with team members regarding moderation updates, user concerns, and ongoing support cases.

5. User Support & Onboarding

• Responded to 50+ community questions and support requests across community platforms.

• Resolved 7 important community/security-related issues.

• Reported a bug related to XDC claim not working.

• Supported MiniPay users experiencing swap and claim friction by providing alternative guides and troubleshooting support.

• Assisted users with onboarding-related guidance and navigation across ecosystem tools and activities.

6. Recurring Issues Identified

Recurring user issues observed during the week include:

• MiniPay failed swaps

• Failed Fuse claims

• XDC claim not working

These issues have been reported accordingly and are currently under ongoing investigation and review.

7. Resource Improvements & Initiatives Supported

• Supported community education through the Learn & Earn initiative on GoodMarket, which recorded approximately 170 participants.

• Supported the creation of the community guide:
  “How to Export and Import Seed Phrase from MiniPay to MetaMask”
  https://discourse.gooddollar.org/t/guide-how-to-export-and-import-seed-phrase-from-minipay-to-metamask/8907

• Contributed to community reward initiatives for the Learn & Earn quiz, helping encourage participation, education, and ecosystem engagement through GoodMarket.

• Assisted in creating awareness around available educational and reward opportunities within the ecosystem.

8. Content, Communication & Amplification

• Supported the promotion of the GoodBuilders Season 3 Demo Day through participation and content publication across relevant channels to encourage community participation.

• Amplified ecosystem activities, announcements, and engagement opportunities across community channels.

9. Metrics, Figures & Evidence

Below are key moderation and engagement metrics recorded during the week:

• Total User Responses Attended: 50+

• Total Support Cases Resolved: 7
  Support Evidence:

  • Telegram

  • Telegram

  • Telegram

  • Telegram

• Total Bugs Reported: 1

• Total Spam/Bot Removals: 15

• Learn & Earn Quiz Participants: Approximately 170 participants

  • goodmarket.live/overview

• Daily Reminder Updates Issued: 1
  Links:

  • https://t.me/GoodDollarX/312833

---

10. Next Week Focus Areas

My focus for next week will include:

• Strengthening community health through proactive moderation, spam/bot removal, and security awareness.

• Supporting and organizing community engagement initiatives and rewarding participation activities.

• Creating additional user guides and educational resources to improve onboarding and navigation.

• Promoting ecosystem activities and important community updates.

• Supporting the release and awareness campaigns for GoodChat and GoodStories rewards.

• Continuing collaboration with team members to ensure smooth moderation and support operations.

Week 1 Contributions

Moderation & Community Health:- Removed [2] spam/scam/fake link messages across community channels.

-Assisted moderation coverage across [6] community channels.

User Support & Onboarding:

-Responded to [35]+ community questions and support requests.

-Escalated [1] important community/security-related issues.

Community & Ecosystem Support.

Supported ecosystem initiatives including:

-Assisted in the Creation of a step-by-step tutorial guide on how to swap G$ from XDC GoodReserve: Guide: How to Swap G$ (XDC) from GoodReserve

-Shared/published [2] educational or engagement posts (GoodNews & Demo Day 6).

-Supported [3] ecosystem/community initiatives.

Coordination & Operations:

-Coordinated moderation coverage with [5] team members.

-[3] escalation trackingreporting activities (Mini pay bug & Failed Fuse claims)

-Identified [3] recurring issues or workflow gaps.

Key Outcomes:

-Improved moderation responsiveness across [2] active channels.

-Helped resolve/support [7]+ user or community-related issues.

-Increased visibility/participation across [3] ecosystem initiatives.

-Supported smoother moderation coordination and escalation handling.

Next Focus Areas:

-Strengthen moderation coverage and response time.

-Improve onboarding and user support efficiency.

-Support upcoming ecosystem campaigns and engagement activities.

-Enhance operational coordination and reporting visibility.

Week 3 Contributions

My focus during Week 3 was also centered on core moderation and community support activities, including responding to user inquiries, escalating important issues, reporting bugs, supporting community health through engagement initiatives, promoting ecosystem activities, and coordinating with team members to ensure smooth community operations.

---

2. Moderation Coverage

Assisted moderation coverage across 5 community channels, including:

• Telegram Main Channel, Telegram Support Channel, Discourse, Discord, Telegram GoodDollar brazil and also GoodDollar Philippines

---

3. Key Responsibilities Handled

During the week, I actively supported the community through:

• User support and onboarding

• Bug reporting and issue escalation

• Ecosystem promotions and campaign amplification

• Operations support

• Community engagement initiatives

• User education and guidance

4. Moderation Actions, Community Health & Coordination

• Removed 13+ spam/scam/fake-link messages across community channels.

• Issued 0 moderation warnings/actions where necessary.

• Maintained community focus on constructive engagement and ongoing ecosystem activities through daily reminders and updates.

• Ensured timely responses to user questions, concerns, and requests.

• Ensure timely security reminders and updates to help keep community members safe from scams and malicious links.

• Promoted relevant GoodDollar and ecosystem activities across community platforms.

• Coordinated with team members regarding moderation updates, user concerns, and ongoing support cases.

5. User Support & Onboarding

• Responded to 60+ community questions and support requests across community platforms.

• Resolved 7 important community/security-related issues.

• Reported a bug related to XDC claim not working.

• Supported MiniPay users experiencing swap and claim friction by providing alternative guides and troubleshooting support.

• Assisted users with onboarding-related guidance and navigation across ecosystem tools and activities.

6. Recurring Issues Identified

Recurring user issues observed during the week include:

• MiniPay failed swaps

• Failed Fuse claims

• XDC claim not working

These issues have been reported accordingly and are currently under ongoing investigation and review.

7. Resource Improvements & Initiatives Supported

• Supported in processed rewards distribution of GoodStories (27) & GoodChat (19) Participants on GoodMarket, contributing to ecosystem visibility and fostering constructive conversations .

• Supported in published content for GoodStories (27), showcasing community experiences in the previous month, a strategy to improve ecosystem visibility, user retention and rewards

• Contributed to community reward initiatives for GoodStories, GoodChat & CUSD faucet for mini pay users, helping encourage participation, education, and ecosystem engagement

• Assisted in creating awareness around available educational and reward opportunities within the ecosystem.

8. Content, Communication & Amplification

• Supported the promotion of the GoodDollar Governance Proposal content publication across relevant channels to encourage community participation.

• Amplified ecosystem activities, announcements, and engagement opportunities across community channels.

9. Metrics, Figures & Evidence

Below are key moderation and engagement metrics recorded during the week:

• Total User Responses Attended: 60+

• Total Support Cases Resolved: 4
  Support Evidence:

  • Telegram

  • Telegram

  • Telegram

• Total Bugs Reported: 1

• Total Spam/Bot Removals: 13

• Daily Reminder Updates Issued: 2
  Links:

  • https://t.me/GoodDollarX/312833

---

10. Next Week Focus Areas

My focus for next week will include:

• Strengthening community health through proactive moderation, spam/bot removal, and security awareness.

• Supporting and organizing community engagement initiatives and rewarding participation activities.

• Creating additional user guides and educational resources to improve onboarding and navigation.

• Promoting ecosystem activities and important community updates.

• Supporting the release and awareness campaigns for GoodChat and GoodStories rewards.

• Continuing collaboration with team members to ensure smooth moderation and support operations.

Week 4 Contributions

During Week 4, I focused on moderation and community engagement efforts aimed at maintaining a healthy and active ecosystem. My responsibilities included addressing user inquiries and escalating critical concerns to ensure timely resolution. I also supported community growth through engagement initiatives, promoted ecosystem activities to increase participation, and collaborated closely with team members to ensure efficient community management and smooth day-to-day operations.

---

2. Moderation Coverage

Assisted moderation coverage across 5 community channels, including:

• Telegram Main Channel, Telegram Support Channel, Discourse, Discord, Telegram GoodDollar brazil and also GoodDollar Philippines

---

3. Key Responsibilities Handled

During the week, I actively supported the community through:

• User support and onboarding

• Bug reporting and issue escalation

• Ecosystem promotions and campaign amplification

• Operations support

• Community engagement initiatives

• User education and guidance

4. Moderation Actions, Community Health & Coordination

• Removed 19 spam/scam/fake-link messages across community channels.

• Issued 2 moderation warnings/actions where necessary.

• Maintained community focus on constructive engagement and ongoing ecosystem activities through daily reminders and updates.

• Ensured timely responses to user questions, concerns, and requests.

• Ensure timely security reminders and updates to help keep community members safe from scams and malicious links.

• Promoted relevant GoodDollar and ecosystem activities across community platforms.

• Coordinated with team members regarding moderation updates, user concerns, and ongoing support cases.

5. User Support & Onboarding

• Responded to 55 community questions and support requests across community platforms.

• Resolved 12 important community/security-related issues.

• Supported MiniPay users experiencing swap and claim friction by providing alternative guides and troubleshooting support through the GoodMarket.

• Assisted users with onboarding-related guidance and navigation across ecosystem tools and activities.

6. Recurring Issues Identified

Recurring user issues observed during the week include:

• MiniPay failed swaps

• Failed Fuse claims

These issues have been reported accordingly and are currently under ongoing investigation and review.

7. Resource Improvements & Initiatives Supported

• Supported community education through the Learn & Earn initiative on GoodMarket, which recorded approximately 163 participants.

• Contributed to community reward initiatives for the Learn & Earn quiz, helping encourage participation, education, and ecosystem engagement through GoodMarket.

• Assisted in creating awareness around available educational and reward opportunities within the ecosystem.

8. Content, Communication & Amplification

• Supported the promotion of the GoodDollar Governance Proposal through participation and content publication across relevant channels to encourage community participation.

• Amplified ecosystem activities, announcements, and engagement opportunities across community channels.

9. Metrics, Figures & Evidence

Below are key moderation and engagement metrics recorded during the week:

• Total User Responses Attended: 55

• Total Support Cases Resolved: 12
  Support Evidence:

  • Telegram: View @GoodDollarX

  • Telegram

• Total Bugs Reported: 0

• Total Spam/Bot Removals: 19

• Learn & Earn Quiz Participants: Approximately 163 participants

  • goodmarket.live/overview

• Daily Reminder Updates Issued: 1
  Links:

  • https://t.me/GoodDollarX/312833

---

10. Next Week Focus Areas

My focus for next week will include:

• Strengthening community health through proactive moderation, spam/bot removal, and security awareness.

• Supporting and organizing community engagement initiatives and rewarding participation activities.

• Creating additional user guides and educational resources to improve onboarding and navigation.

• Promoting ecosystem activities and important community updates.

• Supporting the release and awareness campaigns for GoodChat and also streaming reward to users as rewards

• Continuing collaboration with team members to ensure smooth moderation and support operations.

JUNE

WEEK 1 CONTRIBUTIONS

1. Week 1 Focus

For the first week of June, I spent most of my time setting up for the new month, building reports, and helping out our community. This included chatting with users to answer their questions, passing big issues up to the team, and logging bugs. I also worked on keeping the community active with fun reward programs, shared some cool ecosystem updates, and checked in with the rest of the team to keep everything running without a hitch..

2. Moderation Coverage

Assisted moderation coverage across 6 community channels, including:

• Telegram Main Channel, Telegram Support Channel, Discourse, Discord, Telegram GoodDollar brazil and also GoodDollar Philippines

3. Key Responsibilities Handled

During the week, I actively supported the community through:

• User support and onboarding

• Bug reporting and issue escalation

• Content creation and publication

• Ecosystem promotions and amplification

• Team coordination

4. Moderation Actions, Community Health & Coordination

• Removed 21+ spam/scam/fake-link/warning messages across community channels.

• Supported in Maintained community focus on constructive engagement and ongoing ecosystem activities (New Governance Proposal Voting) through daily reminders and updates.

• Ensured timely responses to user questions, concerns, and requests.

• Supported community health by fostering engagement through rewarding initiatives and educational activities.

• Shared timely security reminders and updates to help keep community members safe from scams and malicious links.

• Promoted relevant GoodDollar and ecosystem activities across community platforms.

• Coordinated with team members regarding moderation updates, user concerns, and ongoing support cases.

5. User Support & Onboarding

• Responded to 51+ community questions and support requests across community platforms.

• Supported MiniPay users experiencing swap and claim friction by providing alternative guides and troubleshooting support.

• Assisted users with onboarding-related guidance and navigation across ecosystem tools and activities.

6. Recurring Issues Identified

Recurring user issues observed during the week still remain:

• MiniPay failed swaps

This issue have been reported accordingly and are currently under ongoing investigation and review.

7. Resource Improvements & Initiatives Supported

• Contributed to community faucet for mini pay users, helping encourage participation, education, and ecosystem engagement.

8. Content, Communication & Amplification

• Amplified ecosystem activities such as the new governance proposal voting and engagement opportunities across community channels.

9. Metrics, Figures & Evidence

Below are key moderation and engagement metrics recorded during the week:

• Total User Responses Attended: 51

• Total Support Cases Resolved: 5+
  Support Evidence:

  • Telegram: View @GoodDollarX

• Total Bugs Reported: 2

• Total Spam/Bot Removals: 28

• Total Content/Promotional Publications:
  Links:

  • New Governance Proposal Voting: Telegram: View @GoodDollarX

• Support conversation records and moderation activity logs: Working Management — Dashboard

• Daily Reminder Updates Issued: 2
  Links:

  • Telegram: View @GoodDollarX

  • Telegram: View @GoodDollarX

10. Next Week Focus Areas

My focus for next week will include:

Safety and Efficiency

• Faster Responses: Improved moderation speed to answer users and escalate issues quicker.

• Safer Community: Cleaned out bots and spam while teaching users about safety.

Growth and Promotion

• News Highlights: Helped publish GoodNews Highlights and shared ecosystem events.

• Big Updates: Promoted major ecosystem activities and important news to the community.

Community and Rewards

• Fun Events: Organized community programs like GoodDollar Academy and Learn & Earn quizzes.

• Reward Payouts: Managed GoodChat and handed out rewards to active participants.

Governance and Teamwork

• Voting Support: Assisted with the active community governance voting process.

• Team Alignment: Worked closely with team members to keep support operations smooth.

---

[Chardztreb]

Betz Lenz - Weekly Moderation Contribution Report

May 2026 Community Moderation Monthly Report

Week 1 Contributions:

Betz Lenz – Weekly Moderation Contribution Report
Week 1 Contributions

1. Moderation & Community Health

• Removed 10 spam/scam/fake‑link messages across community channels.
• Assisted moderation coverage across multiple community platforms.
• Reported and escalated MiniPay swap issue caused by increased network fees to the dev team.

2. User Support & Onboarding

• Helped MiniPay users resolve swapping/claiming issues due to fee increases.
• Provided guidance to new users on GoodDapp/GoodWallet claiming flow.
• Escalated technical issues affecting MiniPay claims to developers.

3. Community & Ecosystem Support

• Supported ecosystem initiatives including:
  • Assisted in publishing GoodNews highlights: https://ubi.gd/3P6LFEr
  • Contributed to GoodMarket development to support GoodDapp/GoodWallet, ensuring MiniPay users can claim without fail.
  • Participated in UAT testing for LayerZero bridging (XDC → Celo) and documented proof of work: Betz UAT Result.

4. Coordination & Operations

• Coordinated with moderation team members on coverage and escalation.
• Identified recurring friction points (MiniPay swap/claim failures).
• Reported technical issues with clear evidence to devs for resolution.

5. Key Outcomes

• Improved moderation responsiveness across active channels.
• Helped resolve/support multiple MiniPay user issues related to swapping and claiming.
• Increased visibility through GoodNews publishing and ecosystem support.
• Supported smoother moderation coordination and escalation handling.

6. Next Focus Areas

• Strengthen moderation coverage and response time.
• Improve onboarding and user support efficiency.
• Continue supporting ecosystem campaigns and engagement activities.
• Enhance operational coordination and reporting visibility.

Week 2 Contributions:

Betz Lenz – Weekly Moderation Contribution Report
Week 2 Contributions

1. Moderation & Community Health

• Removed spam/scam messages across community channels (continuing coverage from Week 1).
• Assisted users reporting failed claims on Fuse; explained that Fuse contract is nearly drained and not recommendable for claiming.
• Provided small Fuse token support to a user insisting on claiming, clarifying that only ~1.95 G$ is claimable.

2. User Support & Onboarding

• Assisted users with staking issues and provided guidance for resolution.
• Helped users swap G$ to cUSD via GoodWallet and transfer cUSD to MiniPay wallet.
• Continued onboarding support for MiniPay users facing swap/claim friction.

3. Community & Ecosystem Support

• Observed almost 20 previously inactive wallets (last active >30 days) reactivated through GoodMarket claiming integration, enabling MiniPay users to claim successfully despite stablecoin gas fee issues.
• Published a community guide: How to Export and Import Seed Phrase from MiniPay to MetaMask (Guide: How to Export and Import Seed Phrase from Minipay to Metamask), enabling simpler claiming flows and multi‑chain support (XDC, Fuse, Celo).
• Launched Learn & Earn via GoodMarket (https://goodmarket.live/learn-and-earn), funding daily tasks to drive user engagement. This week reached 170 total participants. Users receive rewards every 3 days and share GoodDollar ecosystem content through social media (e.g., Twitter).
• Supported Community Stories initiative where users share experiences about GoodDollar ecosystem. This week recorded 27 stories published by participants.
• Continued contributions to GoodMarket development and support for MiniPay users.

4. Coordination & Operations

• Coordinated with moderation team on coverage and escalation of Fuse claiming issues.
• Reported technical issues with clear documentation to devs for resolution.
• Maintained visibility of support cases and documentation for user assistance.

5. Issue Trends (based on moderation dashboard)

• Unknown Issue: 164 tickets total (136 still needing moderator review).
• User Provided Evidence: 21 tickets total (20 needing moderator review).
• MiniPay GoodDapp Swap Failed: 28 tickets total (all closed).
• Cannot Claim G$: 6 tickets total (all closed).
• How to Claim G$: 2 tickets total (all closed).
  These totals highlight common pain points (claiming and swapping), aligning with my direct support efforts for staking, swap guidance, and Fuse claim clarifications.

6. Key Outcomes

• Improved responsiveness to user issues (Fuse claiming, staking, swapping).
• Helped reduce failed claims by providing alternative flows (GoodMarket, MetaMask guide).
• Increased ecosystem engagement through reactivation of inactive wallets.
• Expanded ecosystem visibility via Learn & Earn (170 participants) and Community Stories (27 posts).
• Strengthened moderation coordination and reporting transparency.

7. Next Focus Areas

• Address MiniPay gas network challenges and propose solutions for smoother claiming and swapping in GoodDapp.
• Expand user education materials for simpler onboarding and cross‑chain claiming.
• Support ecosystem campaigns and technical testing.
• Enhance operational coordination and reporting visibility.

Week 2 Contributions:

Betz Lenz – Weekly Moderation Contribution Report
Week 3 Contributions

1. Moderation & Community Health

• Handled a total of 76 group messages/interactions during moderation coverage.
• Removed 11 spam/scam messages across community channels to help maintain community safety and reduce unwanted activity.
• Assisted 13 user support tickets/issues across GoodDollar community channels and GoodDollar Support Desk.
• On May 18, 2026, promoted Superfluid educational awareness within the GoodDollar community channel: Telegram: View @GoodDollarX
• On May 21, 2026, assisted users experiencing MiniPay swap failures and escalated the issue to the devs team. The reported issue was resolved within the same day.
• Provided user guidance on transferring G$ tokens from GoodWallet to MiniPay accounts.

2. User Support & Onboarding

• Continued assisting MiniPay users experiencing swap and claiming friction.
• Helped users understand wallet transfer flows between GoodWallet and MiniPay.
• Supported users encountering network fee and stablecoin-related onboarding challenges.
• Provided educational guidance regarding cUSD/stablecoin usage for claiming and swapping fees on MiniPay.
• Assisted users in understanding the automatic swap confirmation flow during claiming and swapping activities.

3. Recurring Issues Identified
   Recurring user issues observed during the week include:

• MiniPay failed swaps
• Claiming friction caused by stablecoin gas fee requirements
• Wallet transfer confusion between GoodWallet and MiniPay
  These issues were escalated and documented accordingly for dev team visibility and troubleshooting.

4. Community & Ecosystem Support

• Supported Community Stories reward distribution for 17 participants contributing ecosystem-related stories and experiences.
• Continued contributions to GoodMarket ecosystem integrations supporting GoodDollar claiming and swapping flows.
• GoodMarket ecosystem metrics during this reporting period:
  • Active earners: 855
  • Users verified via GoodMarket: 473
  • Unique GoodMarket claim users: 145
  • Total confirmed claims: 540 (including MiniPay users)
• Overview dashboard: Overview - GoodMarket Analytics
• Continued monthly contribution of 5 cUSD faucet support to assist MiniPay users with claiming and swapping activities, helping reduce onboarding friction caused by network fee requirements.
• GoodMarket’s assistance flow first requests CELO faucet support through GoodDollar faucet integrations for MiniPay users. After users receive initial CELO gas support, GoodMarket provides small cUSD faucet assistance and educational guidance explaining that stablecoins (cUSD) are required for claiming and swapping fees on MiniPay.
• Supported users through GoodMarket’s automatic swap assistance flow, where users are guided through converting CELO into cUSD before manually confirming transactions.

5. Coordination & Operations

• Coordinated with the devs team regarding MiniPay swap failure reports and escalation handling.
• Reported user issues with clear documentation for faster troubleshooting and resolution.
• Maintained visibility of user support concerns and assisted with onboarding-related clarifications.
• Continued coordination regarding ecosystem support initiatives and user accessibility improvements.

6. Metrics, Figures & Evidence
   Below are key moderation and ecosystem metrics recorded during the week:

• Total Group Messages/Interactions Handled: 76
• Total User Tickets/Support Cases Assisted: 13
• Community Stories Participants Rewarded: 17
• GoodMarket Active Earners: 855
• Verified via GoodMarket: 473
• Unique Claim Users (GoodMarket): 145
• Total Confirmed Claims: 540
• Support conversation records and moderation activity logs: Working Management — Dashboard
  These metrics reflect ongoing moderation coverage, onboarding support, ecosystem engagement, and claiming assistance efforts.

7. Key Outcomes

• Improved response time for MiniPay-related swap issues through direct escalation and coordination with the devs team.
• Helped users better understand GoodWallet-to-MiniPay transfer flows and stablecoin fee requirements.
• Continued supporting ecosystem accessibility through GoodMarket integrations and faucet assistance.
• Expanded ecosystem participation through Community Stories reward distribution and active onboarding support.
• Strengthened operational coordination between moderation support and technical issue escalation.

8. Next Week Focus Areas
   My focus for next week will include:

• Continuing support for MiniPay users experiencing claiming and swap friction.
• Expanding onboarding assistance and educational guidance related to stablecoin fee requirements.
• Supporting ecosystem accessibility through GoodMarket integrations and faucet assistance initiatives.
• Assisting with moderation coverage, user issue escalation, and documentation visibility.
• Supporting ecosystem engagement initiatives and community participation activities.
• Continuing coordination with devs team regarding recurring user-reported issues and onboarding improvements.

Week 4 Contributions:

Betz Lenz – Weekly Moderation Contribution Report
Week 4 Contributions

1. Week 4 Focus

Week 4 focus was centered on core moderation and community support activities, including handling support tickets and conversations, removing spam bots, supporting MiniPay users with cUSD faucet disbursement, promoting ecosystem activities through campaigns, Learn & Earn, and Community Stories, and coordinating with team members to ensure smooth community operations.

2. Moderation Coverage

Assisted moderation coverage across multiple community channels, including:

• Telegram Main Channel
• Telegram Support Channel
• Discourse
• Discord
• Twitter/X

3. Key Responsibilities Handled

During the week, I actively supported the community through:

• User support and onboarding
• Bug reporting and issue escalation
• Campaign creation and reward distribution
• Ecosystem promotions and amplification
• Community engagement initiatives
• Team coordination

4. Moderation Actions, Community Health & Coordination

• Removed 13 spam bots across community channels.
• Maintained community focus on constructive engagement and ongoing ecosystem activities.
• Ensured timely responses to user questions, concerns, and requests.
• Supported community health by fostering engagement through rewarding initiatives and educational activities.
• Promoted relevant GoodDollar and ecosystem activities across community platforms.
• Coordinated with team members regarding moderation updates, user concerns, and ongoing support cases.

5. User Support & Onboarding

• Handled 37 support tickets and 452 total messages across GoodDollar Support Desk and GoodDollarX.
  Full tracking of support tickets/messages (May 25–31, 2026): Working Management — Dashboard
• Assisted MiniPay users experiencing swap and claim friction by providing cUSD faucet support.
  16 MiniPay wallets received cUSD from GoodMarket faucet.
  Faucet contract proof: Address: 0x46f5d2fa...2f7e04625 | CeloScan
• Guided new claimers through GoodMarket flow and verified successful claims.

6. Recurring Issues Identified

Recurring user issues observed during the week:

• MiniPay failed swaps
• Failed Fuse claims on GoodWallet
  These issues remain under ongoing investigation and review.

7. Resource Improvements & Initiatives Supported

• Launched group campaign to encourage positive conversation, rewarded participants via streaming G$.
  Proof links: Campaign, Faraz, Dickson, Hichem, R, Benjamin, Wayne, Adeyimi, Kkc, Ameerah, Nawaz.
• GoodMarket ecosystem impact this week:
  • 64 new verified/reactivated users
  • 30 unique claimers
  • 182 confirmed claims
  • Active earners reduced slightly to 841 (from 855)
  • Dashboard reference: Overview - GoodMarket Analytics
• Learn & Earn campaign via GoodMarket:
  • 163 participants joined this week
  • 150K G$ rewards distributed
  • Announcement link: Telegram: View @GoodDollarAnnouncements
  • Results proof: Telegram: View @GoodDollarX
• Community Stories initiative:
  • 22 participants shared experiences and stories about the GoodDollar ecosystem this week, contributing to constructive engagement and ecosystem visibility.
  • Announcement link: Telegram: View @GoodDollarAnnouncements

8. Content, Communication & Amplification

• Promoted ecosystem activities and campaigns across community channels.
• Shared updates and reminders to encourage constructive engagement.
• Amplified Learn & Earn and Community Stories participation and campaign visibility.
• Supported awareness around cUSD faucet and GoodMarket onboarding flows.

9. Metrics, Figures & Evidence

• Total Support Tickets: 37
• Total Messages: 452
• Spam/Bot Removals: 13
• MiniPay Wallets Supported via Faucet: 16
• GoodMarket Verified/Reactivate Users: 64
• GoodMarket Unique Claimers: 30
• GoodMarket Confirmed Claims: 182
• Active Earners: 841 (down from 855)
• Learn & Earn Participants: 163
• Rewards Distributed: 150K G$
• Community Stories Participants: 22

Evidence Links:

• Support Desk Tracking: Working Management — Dashboard
• Faucet Contract: Address: 0x46f5d2fa...2f7e04625 | CeloScan
• GoodMarket Dashboard: Overview - GoodMarket Analytics
• Campaign Proof Links: Telegram references above
• Community Stories Announcement: Telegram: View @GoodDollarAnnouncements
• Learn & Earn Announcement: Telegram: View @GoodDollarAnnouncements
• Learn & Earn Results Proof: Telegram: View @GoodDollarX

10. Next Week Focus Areas

My focus for next week will include:

• Improving moderation efficiency through faster response and escalation processes.
• Strengthening community health through proactive moderation, spam/bot removal, and security awareness.
• Supporting and organizing community engagement initiatives and rewarding participation activities.
• Expanding GoodMarket onboarding support and faucet transparency.
• Promoting ecosystem activities and important community updates.
• Continuing collaboration with team members to ensure smooth moderation and support operations.

June 2026 Community Moderation Monthly Report

Week 1 Contributions:

Week 1 Contributions

Week 1 focus was on moderation coverage, faucet support, bug reporting, and ecosystem engagement. I ensured community health by handling tickets, removing spam, supporting MiniPay faucet distributions, reporting technical issues, and amplifying ecosystem initiatives like GoodMarket daily tasks and governance reflection campaigns.

1. Moderation & Community Health

• Telegram Main Channel
• Telegram Support Channel
• Discourse

3. Key Responsibilities Handled

• User support and onboarding
• Bug reporting and escalation (MiniPay swap failures, Fuse claiming gas issue)
• Faucet support distribution for MiniPay users
• Ecosystem engagement (GoodMarket daily tasks, governance reflection campaign)
• Spam/bot removal and community health maintenance
• Team coordination and reporting

4. Moderation Actions, Community Health & Coordination

• Reported 3 bug issues (MiniPay swap failures, Fuse claiming gas issue).
• Handled 12 support ticket conversations across the week.
• Removed 15+ spam/fake links across community channels.
• Maintained community focus on constructive engagement and ecosystem activities.
• Coordinated with team members regarding moderation updates and user concerns.
• Reference link (from June 1 to 7,2026 support tickets): Working Management Dashboard

5. Faucet Support

• Day 1: 6 wallet addresses supported
• Day 2: 9 wallet addresses supported
• Day 3: 7 wallet addresses supported
• Day 4: 8 wallet addresses supported
• Day 5: 5 wallet addresses supported
• Day 6: 1 wallet address supported
• Day 7: 21 wallet addresses supported
  Total: 57 wallet addresses supported

6. GoodMarket Metrics
   Daily Contributions:

• Day 1: Verified/reverified 7; New claimers 6; Confirmed claims 45
• Day 2: Verified/reverified 10; New claimers 7; Confirmed claims 55
• Day 3: Verified/reverified 8; New claimers 8; Confirmed claims 52
• Day 4: Verified/reverified 5; New claimers 5; Confirmed claims 43
• Day 5: Verified/reverified 4; New claimers 2; Confirmed claims 26
• Day 6: Verified/reverified 5; New claimers 3; Confirmed claims 54
• Day 7: Verified/reverified 43; New claimers 4; Confirmed claims 71

7. GoodMarket Totals

• Total new verified/reverified: 614
• Total unique claimers: 201
• Total confirmed claims: 1040
• GoodMarket overview link: GoodMarket Analystics

8. Community & Ecosystem Support
   Governance Awareness Campaign — 9 participant proofs:
   • Telegram: View @GoodDollarX
   • Telegram: View @GoodDollarX
   • Telegram: View @GoodDollarX
   • Telegram: View @GoodDollarX
   • Telegram: View @GoodDollarX
   • Telegram: View @GoodDollarX
   • Telegram: View @GoodDollarX
   • Telegram: View @GoodDollarX

• Executed GoodMarket daily task encouragement posts (Twitter/Telegram).
• Approved 42 participants (Day 4) and 32 participants (Day 5) for GoodMarket daily task.
• Launched Community Reflection Campaign on governance voting decision‑making, published via Facebook.
  • Link: Governance Campaign
• Continued GoodMarket daily task approvals and engagement (Day 7).

9. Metrics, Figures & Evidence

• Total User Responses Attended: 12 support tickets handled
• Total Bugs Reported: 3
• Total Spam/Bot Removals: 15+
• Total Faucet Support: 57 wallet addresses
• Total GoodMarket Verified/Reverified: 614
• Total Unique Claimers: 201
• Total Confirmed Claims: 1040
• Evidence Links:
  • Support tickets (Day 4): Working Dashboard Management
  • GoodMarket overview: Overview - GoodMarket Analytics
  • Community Reflection Campaign: Community Reflection Campaign

10. Next Week Focus
    Next week’s focus will be on improving moderation efficiency through faster response and escalation processes, strengthening community health by proactive spam/bot removal and security awareness, supporting and organizing community engagement initiatives with rewarding participation activities, promoting ecosystem updates and campaigns, and continuing collaboration with team members to ensure smooth moderation and support operations.

Week 2 Contributions

Betz Lenz – Weekly Moderation Contribution Report

June 2026 – Week 2 Contributions

Week 2 focus was on moderation coverage, user onboarding support, ecosystem accessibility, community engagement, and GoodMarket growth initiatives. I contributed to community health by handling support tickets, removing spam, resolving the GoodMarket XDC claiming issue, reporting the MiniPay Uniswap widget issue, providing cUSD faucet assistance, supporting Learn & Earn activities, facilitating G$ streaming reward distributions, and promoting ecosystem initiatives including GoodNews, GoodBuilder Season 4, Community Challenges, and GoodMarket educational campaigns.

1. Moderation & Community Health

• Provided moderation coverage across GoodDollar community channels and ecosystem support activities.
• Handled a total of 19 support ticket conversations during the reporting period.
• Removed 8 spam/fake links to maintain community safety and engagement quality.
• Resolved a GoodMarket XDC claiming issue reported by users.
• Reported a technical issue involving the MiniPay Uniswap widget for investigation and escalation.
• Continued assisting users with claiming, verification, onboarding, and ecosystem-related concerns.

2. User Support & Onboarding

• Assisted users experiencing claiming and onboarding friction within the GoodDollar ecosystem.
• Supported users with GoodWallet, GoodMarket, and MiniPay-related questions and workflows.
• Provided guidance regarding wallet setup, verification, claiming procedures, and ecosystem participation.
• Assisted users requiring cUSD support to complete onboarding and transaction-related activities.
• Recommended alternative wallet access solutions, including exporting MiniPay seed phrases to MetaMask when appropriate.

3. Recurring Issues Identified

Recurring user concerns observed during the reporting period included:

• Claiming friction caused by transaction fee requirements.
• User confusion regarding ecosystem wallet interactions and transfer processes.
• Verification and claiming-related onboarding questions.
• MiniPay-related transaction and swap concerns.
• GoodMarket XDC claiming issue (resolved).
• Uniswap widget & GoodDollar reserve functionality issue reported for technical review.

These issues were documented and escalated where necessary to improve user experience and ecosystem accessibility.

4. Community & Ecosystem Support

• Supported GoodMarket ecosystem initiatives and onboarding activities throughout the week.

• Assisted 147 wallet addresses through cUSD faucet support to help users complete ecosystem transactions and onboarding requirements.

• Published ecosystem announcements and engagement campaigns, including:

  • GoodNews Announcement:
  Telegram: View @GoodDollarAnnouncements

  • GoodBuilder Season 4 Announcement:
  Telegram: View @GoodDollarAnnouncements

  • Community Challenge Initiative:
  Telegram: View @GoodDollarX

  • MiniPay Gas Reminder:
  Telegram: View @GoodDollarX

  • Learn & Earn Quiz Announcement:
  Telegram: View @GoodDollarAnnouncements

• Congratulated 238 Learn & Earn participants and supported community recognition efforts:
  Telegram: View @GoodDollarX

• Recommended MiniPay users willing to claim via XDC to export their seed phrase from MiniPay to MetaMask in order to access GoodDApp through MetaMask:
  Telegram: View @GoodDollarX

• Disbursed G$ Streaming rewards through GoodMarket integration as part of the Learn & Earn community engagement initiative.

• Supported ecosystem participation by rewarding eligible users through continuous G$ streaming distributions and community incentive programs.

5. Coordination & Operations

• Coordinated ecosystem support activities related to user onboarding and accessibility improvements.

• Documented reported issues and maintained visibility of user concerns for escalation and follow-up.

• Continued operational support for claiming, verification, and ecosystem participation workflows.

• Assisted in maintaining communication between community support activities and technical issue reporting processes.

• Monitored GoodMarket ecosystem activity and participation metrics throughout the reporting period.

Operational References:

• Support Tickets & Conversations:
  Support Ticket Conversation

• Activity Log:
  Working Management — Dashboard

• Proof of Work:
  Working Management — Dashboard

6. Metrics, Figures & Evidence

Below are key moderation and ecosystem metrics recorded during the week:

• Total Support Tickets & Conversations: 36

• Total Spam Messages/Links Removed: 8

• Wallet Addresses Supported via cUSD Faucet: 147

• Verified/Reverified Users: 751

• Unique GoodMarket Claimers: 228

• Total Confirmed Claims: 1,552

Evidence and Reference Links:

• GoodMarket Analytics Dashboard:
  https://goodmarket.live/overview

• Moderator Statistics:
  https://gimtteam.vercel.app/?member=betz&from=2026-06-08&to=2026-06-14&view=stats

• Support Tickets & Conversations:
  https://gimtteam.vercel.app/?member=betz&from=2026-06-08&to=2026-06-14&view=tickets

• Proof of Work:
  https://gimtteam.vercel.app/?member=betz&from=2026-06-08&to=2026-06-14&view=proof

• Activity Log:
  https://gimtteam.vercel.app/?member=betz&from=2026-06-08&to=2026-06-14&view=activity

• Learn & Earn Participant Recognition:
  https://t.me/GoodDollarX/316720

• G$ Streaming Reward Distribution Proofs:

  https://t.me/GoodDollarX/316823
  https://t.me/GoodDollarX/316824
  https://t.me/GoodDollarX/316825
  https://t.me/GoodDollarX/316826
  https://t.me/GoodDollarX/316827
  https://t.me/GoodDollarX/316846
  https://t.me/GoodDollarX/316850
  https://t.me/GoodDollarX/316870

These metrics reflect moderation coverage, onboarding assistance, ecosystem participation, issue escalation, claiming support efforts, and community engagement initiatives conducted throughout the reporting period.

7. Key Outcomes

• Maintained consistent moderation coverage and community support throughout the reporting period.
• Improved ecosystem accessibility through cUSD faucet assistance for 147 wallet addresses.
• Successfully resolved a GoodMarket XDC claiming issue affecting users.
• Increased ecosystem participation through educational announcements, challenges, Learn & Earn activities, and community engagement initiatives.
• Supported GoodMarket growth through verification, claiming, and onboarding assistance.
• Facilitated successful Learn & Earn participation and G$ streaming reward distribution activities.
• Identified and escalated technical concerns affecting user experience for further review.

8. Next Week Focus Areas

My focus for next week will include:

• Continuing support for users experiencing claiming and onboarding friction.
• Expanding ecosystem education regarding wallet usage, transaction requirements, and claiming processes.
• Supporting GoodMarket verification and claiming activities.
• Assisting with moderation coverage, user issue escalation, and documentation.
• Supporting community engagement campaigns, educational initiatives, and reward activities.
• Continuing coordination regarding reported technical issues and ecosystem accessibility improvements.

9. Challenges Encountered

• Continued user confusion regarding transaction fee requirements during claiming and onboarding processes.
• Recurring questions related to wallet management and ecosystem navigation.
• Technical concerns reported by users involving MiniPay ecosystem integrations.
• Ongoing need for educational guidance to reduce onboarding friction for new users.

10. Additional Notes & Recommendations

• Continue strengthening educational content focused on claiming procedures, wallet management, and transaction requirements.
• Expand onboarding resources to reduce recurring support requests.
• Maintain faucet assistance initiatives that help users complete ecosystem transactions successfully.
• Continue monitoring reported technical concerns and coordinate escalation when required.
• Encourage community participation through educational campaigns, challenges, GoodBuilder initiatives, Learn & Earn activities, and ecosystem reward programs.

[Pablorosatti]

Weekly Moderation Contributions Reports:

May

2026-05 (Week 1):

1. Moderation & Community Health

• Removed 4 spam/scam/fake link messages across community channels.

• Issued 1 moderation actions/warnings.

• Assisted moderation coverage across 3 community channels.

2. User Support & Onboarding

• Responded to 4+ community questions and support requests.

• Escalated 1 important community/security-related issues.

3. Community & Ecosystem Support

• Supported ecosystem initiatives including:

  • Developed and drafted Module 23 of GoodDollar Crypto Academy: “GoodDollar Reserve on XDC” (published this week https://ubi.gd/4f9lfww).

  • Published 3 tweets/retweets on GoodDollar official X account ( GoodDollar 💙🌏 (@gooddollarorg) / X ).

  • Designed the logo for the “GIMT Monthly Plan”.

4. Coordination & Operations

• Coordinated moderation coverage with [5] team members.

• Assisted with [1] escalation tracking/reporting activities. (Failed Fuse claims)

• Identified [1] recurring issues or workflow gaps.

5. Key Outcomes

• Improved moderation responsiveness across [2] active channels.

• Helped resolve/support [2]+ user or community-related issues.

• Increased visibility/participation across [2] ecosystem initiatives.

• Supported smoother moderation coordination and escalation handling.

6. Next Focus Areas

• Strengthen moderation coverage and response time.

• Improve onboarding and user support efficiency.

• Support upcoming ecosystem campaigns and engagement activities.

• Enhance operational coordination and reporting visibility.

2026-05 (Week 2):

Week 2 Focus

My focus during Week 2 was on maintaining moderation coverage across main channels, coordinating with the team, answering user questions about claiming and MiniPay usage, reporting a critical swap bug, and finalizing Module 23 of the GoodDollar Crypto Academy (published on May 11). I also advanced the creation of the logo for the GIMT Monthly Plan, supported amplification on the official GoodDollar X account.

Moderation Coverage

I supported moderation coverage across 4 community channels:
Telegram Main Channel, Telegram Support Channel, Discourse, Discord

Key Responsibilities Handled

During the week, I actively supported the community through:

• Team coordination
• User support and onboarding
• Bug reporting
• Educational content (Academy)
• Ecosystem promotions (X account, GIMT visuals)

Moderation Actions, Community Health & Coordination

• Removed 3 spam/scam messages from community channels.

• Issued 1 warning to a user for inappropriate behaviour.

• Coordinated coverage with 4 other moderation team members.

• Reported 1 incident related to a user repeatedly attempting to spam in the Nigeria channel.

User Support & Onboarding

• Responded to 10+ user questions and support requests during the week.

• Resolved 10 documented cases between May 11 and May 14, including:

  • Issues related to bugs on Fuse (ETA, claiming, gas).

  • Questions about the G$ price in Nigeria.

  • Difficulties with swapping on MiniPay due to lack of gas.

• Some documented cases of support (May 8-14):

Day	User	Issue	Link
11/05/2026	Patrick Obriko	G$ price Nigeria	https://t.me/c/1617377020/135374
12/05/2026	Abiola	No claim Fuse	https://t.me/c/1617377020/135508
12/05/2026	ELJAY	MiniPay swap no gas	https://t.me/c/1617377020/135530
13/05/2026	Amit TLC	Gas Fuse	https://t.me/c/1617377020/135823
13/05/2026	Haruna Shehu	General question	https://t.me/c/1617377020/135824
13/05/2026	Only Only	Convert G$	https://t.me/c/1617377020/135843
13/05/2026	Temitope Oluwole	No gas swap	https://t.me/c/1617377020/135852
13/05/2026	Jamy Smallwood	G$ to PayPal	https://t.me/c/1617377020/135875
14/05/2026	Temitope Oluwole	MiniPay swap	https://t.me/c/1617377020/135993

• Escalated 1 critical bug: “Error swaping G$ (Celo) to $Celo in GoodWallet” to Hadar and Lewis via Slack.

• Assisted new users with the GoodWallet installation and initial setup process.

Recurring Issues Identified

Recurring issues observed during the week include:

• Sporadic errors when swapping inside GoodWallet and on Fuse (already reported to development).

• Claim problems on Fuse (ETA, lack of gas, general errors).

• Difficulties with MiniPay swaps due to insufficient gas balance.

These issues have already been reported and are under investigation by the team.

Resource Improvements & Initiatives Supported

• GoodDollar Crypto Academy: Completed and published Module 23: “GoodDollar Reserve on XDC” on May 11.
  Link: GoodDollar Crypto Academy - Module 23

• GIMT Monthly Plan: Created the official logo for this new monthly tracking initiative.

Content, Communication & Amplification

• Supported the promotion of GoodBuilders Season 3 Demo Day through retweets on the official GoodDollar X account.

• Amplified ecosystem activities (GoodNews, Academy updates) in community channels.

• Made 4 tweets/retweets from the official GoodDollar X account.

Supporting materials (images, designs, etc.) related to my Week 2 activities can be found in the following Google Drive folder:
https://drive.google.com/drive/folders/1ggaB1Jjq8r1CFyVKUFP-nSuyOxjsW_Pl?usp=sharing

Metrics, Figures & Evidence

• Total User Responses: 10+

• Total Support Cases Resolved: 10 (documented)

• Total Bugs Reported: 1 (G$ → Celo swap)

• Total Spam/Bots Removed: 3 (log: 1 on May 8, 2 on May 14)

• Total Content / Promotional Posts: 4

• New logo created: GIMT Monthly Plan

• Module 23: Completed and published (May 11)

• Links:

  • Weekly contribution thread: https://discourse.gooddollar.org/t/may-2026-community-moderation-coordination/8865/5?u=pablorosatti

  • Google Drive folder with images: https://drive.google.com/drive/folders/1ggaB1Jjq8r1CFyVKUFP-nSuyOxjsW_Pl?usp=sharing

  • GoodDollar Crypto Academy - Module 23: “GoodDollar Reserve on XDC”:
    https://medium.com/gooddollar/gooddollar-crypto-academy-6b5504adb45a

Next Week Focus Areas

My focus for the next week will include:

• Strengthening moderation during low-coverage hours, especially in the Nigeria channel.

• Continuing to support onboarding campaigns for new users.

• Developing future Academy modules or updates as needed.

2026-05 (Week 3):

Week 3 Focus

My focus during Week 3 was on providing user support, primarily addressing issues related to swaps, claiming, NFT Learn&Earn, and ongoing educational activities. I also proposed a community initiative for Bitcoin Pizza Day, including the creation of allegorical images, although the team ultimately decided not to proceed with it.

User Support & Onboarding

• Responded to 6+ user questions and support requests during the week.

• Resolved 6 documented cases between May 15 and May 18, including:

  • Issues with NFT Learn&Earn mechanics and inability to sell earned NFTs.

  • Questions about swap failures, gas requirements, and persistent swap problems.

  • Inquiries about upcoming Learn&Earn quizzes.

Documented support cases (from May 15 to 18):

Day	User	Issue	Link
15/05/2026	Adeyemi Makanjuola	NFT Learn&Earn can no longer be sold	https://t.me/c/1617377020/136222
15/05/2026	Iredele Olumide	Cannot swap for 2 weeks	https://t.me/c/1617377020/136230
15/05/2026	Faraz001	Will there be Learn&Earn quiz tomorrow?	https://t.me/c/1617377020/136232
18/05/2026	Nanafirdausi Ahmad	Could not make swap	https://t.me/c/1617377020/136405
18/05/2026	Victor A	Inquiry about swap / gas	https://t.me/c/1617377020/136413
18/05/2026	Samuel	Swap failing (insufficient CELO)	https://t.me/GoodDollarX/312686

Recurring Issues Identified

Recurring issues observed during the week include:

• Users continue to face swap-related problems, including failures due to insufficient gas (CELO) and persistent issues reported in previous weeks.

• Several users reported difficulty with the NFT Learn&Earn initiative, including not understanding how to sell earned NFTs.

• Questions about upcoming quizzes and educational activities remain frequent.

These issues have been reported to the team for further investigation.

Resource Improvements & Initiatives Supported

• GoodDollar Crypto Academy: Continued updating educational content to support community learning. No new module was published this week.

• Bitcoin Pizza Day 2026 Proposal: I proposed a community greeting to celebrate Bitcoin Pizza Day and created allegorical images for the initiative (Link). The team ultimately decided not to proceed with the greeting, but the proposal generated positive internal discussion about community engagement and ecosystem celebrations.

Content, Communication & Amplification

• Supported the promotion of GoodBuilders Season 3 Demo Day through retweets on the official GoodDollar X account.

• Amplified ecosystem activities (GoodNews, Academy updates) in community channels.

• Made 2 tweets/retweets from the official GoodDollar X account.

• I created the video used in the post referring to the GoodStories initiative of May 21 (Link)

Supporting materials (images, designs, etc.) related to my Week 3 activities can be found in the following Google Drive folder:
https://drive.google.com/drive/folders/1UGJR8exz9HIgCgjKR9ua9oIG6n7ACTM3?usp=sharing

Metrics, Figures & Evidence

• Total User Responses: 6+

• Total Support Cases Resolved: 6 (documented)

• Total Content / Promotional Posts: 2

• Bitcoin Pizza Day 2026: Proposal created and images designed (not implemented by the team)

• Links:

  • Weekly contribution thread: https://discourse.gooddollar.org/t/may-2026-community-moderation-coordination/8865/5?u=gimt_team

  • Google Drive folder (Week 3 images): https://drive.google.com/drive/folders/1UGJR8exz9HIgCgjKR9ua9oIG6n7ACTM3?usp=sharing

Next Week Focus Areas

My focus for the next week will include:

• I am working on module number 24 of “GoodDollar Crypto Academy”, the topic will be “GoodMarket, the GoodDollar Community App”.

• Continuing to monitor swap-related and gas issues as users adopt new claiming methods.

• Strengthening moderation coverage across all channels.

• Creating additional onboarding materials to reduce recurring support questions.

2026-05 (Week 4):

pablorosatti - Weekly Moderation Contribution Report

Week 4 Contributions (May 22 – May 31, 2026)

---

1. Week 4 Focus

Week 4 focus was centered on core moderation and community support activities, including responding to user inquiries across both the GoodDollar Main and Support channels, design and branding work for ecosystem tools and community groups, content creation and amplification, and coordinating with team members. Additionally, I completed the draft of Module 24 “GoodMarket, the GoodDollar Community App” for the GoodDollar Crypto Academy, and created a new video tutorial to support the community.

---

2. Moderation Coverage

Assisted moderation coverage across 2 community channels, including:

• Telegram Main Channel & Telegram Support Channel

---

3. Key Responsibilities Handled

During the week, I actively supported the community through:

• User support and onboarding

• Issue identification and escalation

• Sharing educational resources and guides

• Design and branding work (logos, presentation assets, group rebrand)

• Ecosystem content creation and amplification (X retweets & Announcement channel posts)

• Video tutorial production

• Team coordination

• Content creation (GoodDollar Crypto Academy Module 24)

---

4. Moderation Actions, Community Health & Coordination

• Removed 7 spam/scam users across community channels.

• Maintained community focus on constructive engagement and ongoing ecosystem activities through timely support responses.

• Ensured timely replies to user questions, concerns, and platform-related requests.

• Supported community health by providing accurate troubleshooting information on recurring technical issues (MiniPay gas, Fuse claims, face re-verification).

• Promoted relevant GoodDollar and ecosystem activities across community channels.

• Coordinated with team members regarding moderation updates, content publishing, design deliverables, and ongoing support cases.

---

5. User Support & Onboarding

• Responded to 88+ community questions and support requests across both community platforms (32 in GoodDollar Main, 56 in GoodDollar Support).

• Assisted 31 unique users across both channels.

• Supported MiniPay users experiencing swap failures by providing troubleshooting guidance on USDT gas fee requirements.

• Assisted users with XDC bridge navigation and MetaMask setup for the XDC network.

• Guided users through face re-verification challenges and explained how the biometric system works.

• Supported users with GoodWallet registration and identity verification onboarding.

• Provided users with G$ tokenomics context (price volatility, claim limits, wallet distinctions).

• Assisted users wanting to convert G$ to fiat via swap → exchange workflows.

---

6. Recurring Issues Identified

Recurring user issues observed during the week:

• MiniPay swap failures — Users lacking sufficient USDT for gas fees; most common issue of the week

• Fuse network claim failures — Low gas on the Fuse network

• Face re-verification challenges — Biometric system not recognizing users after significant appearance changes

• XDC bridge issues — Insufficient XDC token balance required for bridging

• Platform confusion — Users conflating MiniPay with GoodDollar/GoodWallet; requiring clear distinction and redirection

These issues have been noted accordingly and are consistent with previously reported recurring patterns.

---

7. Resource Improvements & Initiatives Supported

• Completed the draft of Module 24 “GoodMarket, the GoodDollar Community App” for the GoodDollar Crypto Academy. Due to the module’s extensive content coverage, it is likely to be released as two separate modules. https://drive.google.com/file/d/1_QokI7SyZxnpSre_iTnV3dblcIqb9Hk1/view?usp=sharing

• Created video tutorial “Connect GoodWallet to GoodMarket”, published in the community channel and used as a support resource for users experiencing swap difficulties. Telegram: View @GoodDollarX

• Created video tutorial “Install GoodMarket on MiniPay”, published in the community channel and used as a support resource. Telegram: View @GoodDollarX

• Shared the community guide “How to Export and Import Seed Phrase from MiniPay to MetaMask” with multiple users needing cross-platform wallet access.

• Shared step-by-step resources for XDC network configuration in MetaMask (Chainlist + XDCScan token add).

• Delivered onboarding explanations to new users about GoodDollar’s UBI model, G$ daily claims, and available ecosystem tools.

---

8. Content, Communication & Amplification

Design & Branding Work:

• Updated logos for “Learn & Earn Quiz” and “GoodChat” — redesigned visual assets for both community initiatives (previous versions also created by me).

• Designed “GoodDollar Community Initiatives” — visual assets for the presentation prepared by Omar for the GoodBuilders Meet.

• GoodBuilders group rebrand — updated the Telegram group logo and name from “GoodDollar Builders” to “GoodBuilders”.

Content Amplification:

Amplified and published the following ecosystem content through X retweets and the Telegram Announcement channel:

1. GoodStories community highlights — May 22 | GoodDollar Community 🌐 on X: "Your GoodStories continue to inspire us to do more! 💙 A heartfelt thank you to everyone who shared their stories last month. Your experiences, impact, and journeys truly reflect the spirit of the GoodDollar community! Thank you for being part of the GoodDollar Community! https://t.co/04f2NmxZc4" / X

2. Weekly Update “A Fresh Week Ahead” — May 25 | GoodDollar Community 🌐 on X: "🌟 A Fresh Week Ahead - Let’s Take a Look at What’s Happening in the GoodDollar Community!👇 https://t.co/9sEAWbzYI7" / X

3. GoodStories LIVE (May 26–31 edition) — May 26 | GoodDollar Community 🌐 on X: "🌍 GoodStories is LIVE! Share your most meaningful experience in the GoodDollar ecosystem this May and earn rewards! 🗓 Open: May 26th – 31st 👉 Visit https://t.co/md4zcdrs5m Let’s celebrate the impact we’re building together!💙 https://t.co/jGxG4mMEBQ" / X

4. GoodChat — Governance Proposal discussion focus — May 27 | GoodDollar Community 🌐 on X: "New GoodChat is LIVE in the GoodDollar community! Join the conversation around the latest governance proposal exploring the proposed “House of Alignment” and how future G$ distributions could support public goods alongside UBI. https://t.co/jlOklXnoCC" / X

5. Governance Community Call Reminder (GIP-26) — May 29 | GoodDollar Community 🌐 on X: "📢 Reminder! Join the GoodDollar Governance Community Call today to discuss GIP-26 and the proposed House of Alignment — a new step toward supporting aligned projects, public goods, and long-term ecosystem sustainability. 🎙 Join the call: https://t.co/Z34bSKAnfe" / X

6. Governance Community Call Recap — House of Alignment (GIP-26) — May 29

7. Learn & Earn Quiz — GIP-26 themed — May 30 | GoodDollar Community 🌐 on X: "A new Learn & Earn Quiz is live! Test your knowledge of GIP-26, the latest governance proposal exploring the proposed House of Alignment! 📝 Take the quiz on GoodMarket! 💰 Earn up to G$1000 instantly! 💬 Share your thoughts in the governance discussion! Happy learning! https://t.co/JIhCkJf7ni" / X

8. Welcome June community message — May 31 | GoodDollar Community 🌐 on X: "🌼 Welcome, June! Wishing the GoodDollar community a month of growth, opportunities, and new achievements. Thank you for being part of this journey. 💙 Get ready for more rewards, activities, and community initiatives ahead! #GoodDollarCommunity https://t.co/uS4Du5swVq" / X

---

9. Metrics, Figures & Evidence

Below are key moderation and engagement metrics recorded during the week:

• Total User Responses Attended: 88+

• Total Unique Users Assisted: 31

• Total User Removals (Spam/Scam): 7

• Total Content/Promotional Publications: 8

• Design Deliverables: 4 (Learn & Earn Quiz logo, GoodChat logo, GoodDollar Community Initiatives assets, GoodBuilders rebrand)

• Video Tutorials Created: 1

• Channels Covered: 2 (Telegram Main, Telegram Support)

• Active Days: 10/10

Support Evidence:

• Telegram: View @GoodDollarX

• Telegram: View @GoodDollarX

• Telegram

• Telegram

• Telegram

• Telegram

Content & Design Evidence:

• Video tutorial “Connect GoodWallet to GoodMarket”: Telegram: View @GoodDollarX

• Week 4 multimedia archive (logos, designs, assets): 2026-05 (Week 04) - Google Drive

---

10. Next Week Focus Areas

My focus for next week will include:

• Improving moderation efficiency through faster response and escalation processes.

• Strengthening community health through proactive spam/bot removal and security awareness.

• Supporting and organizing community engagement initiatives (GoodStories wrap-up, Learn & Earn Quiz results).

• Finalizing and publishing Module 24 “GoodMarket, the GoodDollar Community App” (likely as a 2-part release).

• Promoting ecosystem activities and important community updates.

• Continuing collaboration with team members to ensure smooth moderation and support operations.

June

2026-06 (Week 1)

pablorosatti - Weekly Moderation Contribution Report

Week 1 Contributions (June 1 – June 7, 2026)

---

1. Week 1 Focus

Week 1 of June focused on core moderation and community support across both community channels, with high volume of MiniPay swap and GoodMarket-related support cases. A key highlight was the design of the visual asset for the GoodDollar Governance Vote (GIP-26) publication, which was approved and used across the official communication channels. Two known technical issues were identified and escalated to the team during the week.

---

2. Moderation Coverage

Assisted moderation coverage across 2 community channels, including:

• Telegram Main Channel & Telegram Support Channel

---

3. Key Responsibilities Handled

During the week, I actively supported the community through:

• User support and onboarding

• Issue identification and escalation

• Sharing educational resources and guides (including the GoodMarket installation video tutorial)

• Design work for ecosystem publications

• Ecosystem content amplification (X retweets & Announcement channel posts)

• Team coordination

---

4. Moderation Actions, Community Health & Coordination

• Removed 7 spam/scam users across community channels.

• Maintained community focus on constructive engagement and ongoing ecosystem activities through timely support responses.

• Ensured timely replies to user questions, concerns, and platform-related requests.

• Escalated 2 known technical issues to the team: a recurring swap issue (June 3) and XDC network claim disruptions (June 6).

• Reinforced wallet security best practices with users (distinguishing wallet address vs. private key/seed phrase).

• Coordinated with team on design deliverables for the Governance Vote publication.

---

5. User Support & Onboarding

• Responded to 55+ community questions and support requests across both community platforms (28 in GoodDollar Main, 27 in GoodDollar Support).

• Assisted 20 unique users across both channels (9 in Main, 11 in Support, 0 overlap).

• Supported MiniPay users experiencing swap failures with troubleshooting guidance on USDT/cUSD gas fee requirements.

• Guided users on GoodMarket installation and correct URL configuration within MiniPay.

• Assisted users with the Fuse bridge workflow for sending Fuse tokens to the Fuse network.

• Provided wallet address lookup support and security education (wallet address vs. seed phrase/private key).

• Redirected users with non-GoodDollar MiniPay issues to the appropriate support channels.

• Delivered onboarding explanations to new users about G$ claiming, platform differences, and gas requirements.

---

6. Recurring Issues Identified

Recurring user issues observed during the week:

• MiniPay swap failures — Insufficient USDT or cUSD for gas fees; most common issue of the week

• GoodMarket configuration issues — Users mistyping the URL or confused about in-app vs. browser access

• Fuse network bridge — Users unsure how to send Fuse tokens to the Fuse network

• XDC network claim failures — Disruption reported by multiple users; escalated to team on June 6

• Wallet security confusion — Users unfamiliar with the distinction between wallet address (safe to share) and seed phrase/private key (never share)

---

7. Resource Improvements & Initiatives Supported

• Shared the “Connect GoodWallet to GoodMarket” video tutorial (created in May) as a standard support resource across multiple cases throughout the week.

• Provided the official Fuse bridge link ( Bridge - Fuse Console ) to users needing to move tokens to the Fuse network.

• Shared the correct GoodMarket URL and step-by-step setup guidance to users experiencing configuration issues.

---

8. Content, Communication & Amplification

Design Work:

• Governance Vote visual (GIP-26 — House of Alignment) — Designed the promotional asset for the GoodDollar Governance Vote announcement on June 4. Produced two draft versions; final modified version was approved by the team and published across official channels.

Content Amplification:

Amplified and published the following ecosystem content through X retweets and the Telegram Announcement channel:

1. GIMT Community Moderation Summary — May 2026 — June 2 | GoodDollar Community 🌐 on X: "GIMT Community Moderation Summary – May 2026 May recap is out! 📊 Check out our moderation activities, progress, and key updates from last month. We welcome your feedback and ideas - your input helps shape the community. 👉 Full summary: https://t.co/KVsxpSzw0J https://t.co/DnL7frhEQO" / X

2. GoodDollar Governance Vote — GIP-26 (House of Alignment) — June 4 | GoodDollar Community 🌐 on X: "GOOD holders can now vote on the House of Alignment proposal - a decision on whether part of future G$ distributions should support aligned public goods and ecosystem growth while keeping UBI at the core. Vote now: https://t.co/q7bOUbrN8E https://t.co/7E2qKrxkRC" / X

---

9. Metrics, Figures & Evidence

Below are key moderation and engagement metrics recorded during the week:

• Total User Responses Attended: 55+

• Total Unique Users Assisted: 20

• Total User Removals (Spam/Scam): 7

• Known Issues Escalated: 2

• Total Content/Promotional Publications: 2

• Design Deliverables: 1 (GIP-26 Governance Vote visual)

• Channels Covered: 2 (Telegram Main, Telegram Support)

• Active Days: 7/7

Support Evidence:

• Telegram: View @GoodDollarX

• Telegram: View @GoodDollarX

• Telegram: View @GoodDollarX

• Telegram

• Telegram

• Telegram

Content & Design Evidence:

• Governance Vote design: https://pbs.twimg.com/media/HJ-7gykXUAE4zCw?format=jpg

• Governance Vote tweet: GoodDollar Community 🌐 on X: "GOOD holders can now vote on the House of Alignment proposal - a decision on whether part of future G$ distributions should support aligned public goods and ecosystem growth while keeping UBI at the core. Vote now: https://t.co/q7bOUbrN8E https://t.co/7E2qKrxkRC" / X

• GIMT May 2026 Summary tweet: GoodDollar Community 🌐 on X: "GIMT Community Moderation Summary – May 2026 May recap is out! 📊 Check out our moderation activities, progress, and key updates from last month. We welcome your feedback and ideas - your input helps shape the community. 👉 Full summary: https://t.co/KVsxpSzw0J https://t.co/DnL7frhEQO" / X

Working Management Dashboard:

• Detailed task log for this period: Working Management — Dashboard

---

10. Next Week Focus Areas

My focus for next week will include:

• Improving moderation efficiency through faster response and escalation processes.

• Strengthening community health through proactive spam/bot removal and security awareness.

• Following up on the XDC network claim issue escalated this week.

• Publishing Module 24 “GoodMarket, the GoodDollar Community App” (likely as a 2-part release).

• Promoting ecosystem activities and important community updates.

• Continuing collaboration with team members to ensure smooth moderation and support operations.

2026-06 (Week 2)

Week 2 (June 8 – June 14, 2026)

---

1. Week 2 Focus

During this week, activity on community channels was notable. The most significant event was the release of a new module for the GoodDollar Crypto Academy, along with its corresponding Learn & Earn Quiz.

---

2. Moderation Coverage

Assisted moderation coverage across 3 community channels, including:

• Telegram Main Channel, Telegram Support Channel & Telegram GoodDollar Español Channel

---

3. Key Responsibilities Handled

During the week, I actively supported the community through:

• User support and onboarding

• Issue identification and escalation

• Sharing educational resources and guides

• Ecosystem content amplification

---

4. Moderation Actions, Community Health & Coordination

• Removed 2 spam/scam users.

• Maintained community focus on constructive engagement and ongoing ecosystem activities through timely support responses.

• Provided clear boundaries for non-GoodDollar issues, redirecting users to the appropriate support channels.

• Coordinated with team on content amplification assignments throughout the week.

---

5. User Support & Onboarding

• Responded to 67+ community questions and support requests across all three channels.

• Assisted 21 unique users across all channels.

• Guided multiple users through correct GoodWallet browser access, the most recurring issue of the week.

• Supported MiniPay users with insufficient cUSD/USDT for gas fees, including checking wallet addresses to confirm balances and reminding users of MiniPay’s daily USDT claim option.

• Assisted users with GoodMarket installation and G$ claiming via the platform, sharing the video tutorial as a standard resource.

• Provided face re-verification guidance and reassured users that periodic re-verification is a normal system behavior.

• Helped a user navigate the GoodMarket Referral Program (location: More Ways to Earn G$ → Quick Earnings → Referral Program).

• Clarified XDC bridge fee requirements for users attempting to bridge tokens.

• Delivered bilingual support across channels.

---

6. Recurring Issues Identified

Recurring user issues observed:

• GoodWallet browser access — Users accessing GoodWallet through Telegram or other apps instead of a browser, causing login and functionality failures.

• MiniPay swap failures — Insufficient cUSD or USDT for gas fees

• GoodMarket installation and G$ claiming — Users unfamiliar with the GoodMarket app

• Face re-verification — Periodic re-verification requests causing user confusion

• XDC bridge fees — Users attempting to bridge without sufficient XDC in their wallets

---

7. Resource Improvements & Initiatives Supported

• Module 24 officially published on the GoodDollar Crypto Academy — researched, drafted, and finalized by me over previous weeks.

• Continued distributing the “Connect GoodWallet to GoodMarket” video tutorial as a standard support resource across multiple cases throughout the week.

• Shared the GoodDollar Announcements channel link with users wanting to stay up to date on platform changes and upcoming events.

---

8. Content, Communication & Amplification

Amplified and published the following ecosystem content through X retweets and the Telegram Announcement channel:

1. Weekly Update “A Fresh Week Ahead” — June 8 | https://x.com/GoodDollarTeam/status/2063873561530445860

2. GoodNews May 2026 — Monthly ecosystem recap — June 8 | https://x.com/GoodDollarTeam/status/2064093243856269343

3. GoodBuilders Season 4 — Applications officially open — June 9 | https://x.com/GoodDollarTeam/status/2064379010239389941

4. GoodDollar Crypto Academy Module 24 — GoodMarket, the GoodDollar Community Hub — June 10 | https://x.com/GoodDollarTeam/status/2064754120058122267

5. Learn & Earn Quiz — Module 24 themed — June 13 | https://x.com/GoodDollarTeam/status/2065717245976748179

---

9. Metrics, Figures & Evidence

Below are key moderation and engagement metrics recorded during the week:

• Total User Responses Attended: 67+

• Total Unique Users Assisted: 21

• Total User Removals (Spam/Scam): 2

• Total Content/Promotional Publications: 5

• Channels Covered: 3 (Telegram Main, Telegram Support, Telegram Español)

• Active Days: 7/7

Support Evidence:

• https://t.me/GoodDollarX/316082

• https://t.me/GoodDollarX/316903

• https://t.me/c/1617377020/138195

• https://t.me/c/1617377020/138431

• https://t.me/c/1422103389/62902

• https://t.me/c/1422103389/62910

Content Evidence:

• Module 24 publication: https://ubi.gd/4vy97Kl

Working Management Dashboard:

• Detailed task log for this period: https://gimtteam.vercel.app/?member=pablo&from=2026-06-08&to=2026-06-14

---

10. Next Week Focus Areas

My focus for next week will include:

• Improving moderation efficiency through faster response and escalation processes.

• Strengthening community health across all three covered channels, including GoodDollar Español.

• Following up on the uSDM swap issue escalated to the development team.

• Working on Module 25 — a deeper dive into GoodMarket’s opportunities and benefits.

• Promoting ecosystem activities and important community updates.

• Continuing collaboration with team members to ensure smooth moderation and support operations.

[Dany27]

Dany Peña Escorcia - Weekly Moderation Contribution Report

¡MES DE MAYO!

Week 1 Contributions

Moderation & Community Health:

• Removed [3] spam/fraudulent messages detected in Spanish community spaces.
• Monitored conversations and helped maintain a respectful and safe environment across Spanish-speaking channels.
• Supported moderation presence and community interaction during active discussion periods.

User Support & Community Assistance:

• Assisted a community user with guidance and follow-up support regarding their issue/question.
• Responded to general inquiries from Spanish-speaking members and helped redirect users when necessary.
• Provided basic onboarding assistance for users navigating the community ecosystem.

Community Engagement & Ecosystem Support:

• Helped maintain engagement within Spanish community groups through active moderation and participation.
• Supported community communication efforts by staying available for moderation and user assistance.
• Contributed to a positive and organized atmosphere across the Spanish community channels.

Coordination & Operations:

• Coordinated with fellow moderators regarding spam monitoring and community activity.
• Reported suspicious/spam-related activity to help maintain channel security.
• Monitored recurring user concerns and common questions within the Spanish community.

Key Outcomes:

• Helped reduce spam visibility and improve community safety.
• Provided direct assistance to a user needing support within the community.
• Contributed to maintaining active moderation coverage in Spanish-speaking channels.
• Supported a smoother and more organized community experience for members.

Next Focus Areas:

• Continue strengthening moderation response times in Spanish channels.
• Provide more consistent user assistance and onboarding support.
• Improve community engagement and participation.
• Maintain proactive monitoring of spam and suspicious activity.

Week 2 Contributions

Moderación y bienestar comunitario:

• Se realizó una vigilancia activa a través de canales de habla hispana para mantener un entorno seguro, organizado y respetuoso dentro de la comunidad.

• [4] Se detectaron y eliminaron mensajes de spam o contenido sospechoso de los espacios de la comunidad.

• Se mantuvo una presencia constante durante los períodos de mayor actividad para fomentar la moderación y la interacción positiva entre los usuarios.

Soporte y asistencia al usuario:

• Brindé apoyo y seguimiento a [3] usuarios que experimentaron problemas o tenían preguntas relacionadas con la plataforma.

• Respondí a preguntas generales de miembros hispanohablantes y nativos, ayudando a resolver dudas y guiando a los usuarios cuando fue necesario.

• Se ofreció asistencia y apoyo básico a los nuevos usuarios de la comunidad durante el proceso de incorporación.

Participación comunitaria y difusión de actividades:

• Las publicaciones relacionadas con el cierre de la tercera temporada de GoodBuilders se compartieron en grupos de habla hispana, manteniendo a la comunidad informada sobre las actividades del ecosistema.

• Se promocionó el cuestionario “Aprende y Gana” de GoodDollar, esta vez centrado en XDC GoodReserve, fomentando la participación y el aprendizaje de los usuarios.

• Se recordó a los miembros de la comunidad la importancia de reclamar sus recompensas de SUP mediante publicaciones e interacción activa.

• El resumen semanal elaborado por el equipo (GIMT) se compartió con la comunidad para mantener a los usuarios al día sobre las actividades y noticias más importantes.

• Los usuarios también fueron invitados a participar en la votación para la sexta temporada de SuperFluid.

Coordinación y Operaciones:

• Colaboré con el equipo de moderación en el seguimiento de actividades sospechosas y el control del comportamiento de la comunidad.

• Informé sobre incidentes relacionados con spam para contribuir a la seguridad y organización de los canales.

• Identifiqué las preguntas frecuentes y las necesidades recurrentes de los usuarios hispanohablantes para mejorar el soporte a la comunidad.

Resultados clave:

• Contribuí a reducir la visibilidad del spam y a mantener los canales en español más seguros y organizados.

• Brindé asistencia directa y seguimiento a varios usuarios que necesitaban apoyo dentro de la comunidad.

• Contribuí a fortalecer la participación de la comunidad mediante publicaciones informativas y recordatorios de actividades importantes relacionadas con el ecosistema.

• Mantuve una presencia activa de moderación e interacción dentro de los grupos de habla hispana.

Próximas áreas de enfoque:

• Continuar reforzando la moderación activa en los canales de habla hispana.

• Continuar mejorando los tiempos de respuesta y la atención al usuario.

• Fomentar una mayor participación de la comunidad en las actividades, eventos y programas relacionados con el ecosistema.

• Mantén una vigilancia proactiva contra el spam, el fraude y las actividades sospechosas dentro de la comunidad.

Week 3 Contributions

Focus of the Week

Eleven spam messages were removed from community channels, as this helps maintain user safety against potential scams.

• On May 19th of this year, my GIMT team and I shared the distribution of GoodStories and GoodChat rewards in Telegram groups and on social media. I was responsible for sharing this information in the Spanish-speaking groups.

• On May 20th, we invited users to join GoodChat to encourage participation in the Superfluid Season 6 voting.

• I created a PDF guide with step-by-step instructions for installing GoodMarket on MiniPay (Opera Mini).

User Support and Guidance

• I provided assistance to 16 users between May 18th and 24th of this year.

• Throughout the week, we provided support to users experiencing issues; The main problems encountered were related to exchanges, claims, and MiniPay.

• Users were sent a tutorial on how to install GoodMarket on MiniPay.

Recurring problems identified

The most prominent problems were:

• Exchange failures within MiniPay.

• Lack of gas (CELO).

• Confusion when connecting GoodWallet to MiniPay and making transfers.

Metrics, Figures, and Evidence

• Total users or inquiries handled: 16.
• Participants awarded in the Community Stories program: 17.
• Active users on GoodMarket: 855.
• Log of conversations and support provided: https://gimtteam.vercel.app/?member=dany&from=2026-05-19&to=2026-05-25
• Total posts and content for the week: 5.
• Attached is the link to the guide I created for installing GoodMarket on MiniPay (Opera Mini) (file:///C:/Users/danyp/Downloads/GoodMarket_MiniPay_Installation_Guide.pdf)

Areas of focus for next week

• My main focus will continue to be helping users with any issues they encounter and providing them with the necessary support.

• Together with the team, I will continue creating materials that facilitate support assistance.

• I will continue to strengthen moderation in the channels.

Week 4 Contributions

Top topics of the week

Activities Performed

• 23 spam messages were removed from community channels, including Discord. This action contributes to maintaining user safety and peace of mind.

• On May 26, the team and I shared a new edition of GoodStories, an initiative that encourages users to share positive experiences related to GoodDollar and gives them the opportunity to earn rewards.

• That same day, the community was also invited to participate in the Governance call held on May 29, with the goal of continuing the discussion on the new governance proposal. The session was a success and saw active community participation.

• On May 30, the team launched a new Learn & Earn quiz to encourage user learning and participation.

User Support and Guidance

• I provided assistance and support to 23 users between May 25 and 31. Attached is the link for detailed tracking of the cases handled ( Working Management — Dashboard )

Recurring Issues Identified

The most frequent issues reported by users were:

• How to switch between networks.

• How to log in to their GoodDollar accounts.

• Problems claiming rewards or performing swaps.

Metrics, Figures, and Evidence

• Support tickets and conversations handled: 23.

• Proof of work submissions: 6 ,

Link attached ( Working Management — Dashboard )

• Posts made in Spanish-speaking groups: 6.

• Attached is the link to the GoodDollar Weekly Community Analysis, a document I update every Sunday ( GoodDollar Community Weekly Analytics - Google Sheets )

• A decrease in active GoodMarket users was recorded, from 855 to 841 users. Complete statistics can be found at the attached link ( Overview - GoodMarket Analytics )

Below is a brief summary:

During the week of May 24-31, 2026, the most significant growth was recorded in X, with an increase of 36 followers. GoodDollar (I) followed with 32 new members, and GoodDollar Nigeria saw an increase of 4 members.

On the other hand, the largest decreases were observed in GoodDollar Brazil (-288) and GoodDollar (J) (-259). Moderate reductions were also recorded in Community, Support, Discord, Announcements, and the Philippines.

Conclusion

Although some communities experienced declines, the X, GoodDollar Nigeria, and GoodDollar (I) channels showed positive growth during the week. Overall, the results reflect mixed performance, with gains in some channels and significant reductions in Brazil and in the community identified as GoodDollar (J).

Key Results of the Week

• Removal of 23 spam messages, strengthening the security and quality of community channels.

• Successful support for 23 users, resolving questions and issues related to access, network changes, and exchanges.

• Participation in promoting key community initiatives such as GoodStories, the Governance Call, and the Learn and Win quiz.

• Posting 6 messages in Spanish-speaking groups to keep the community informed and engaged.

• Significant community growth on X (+36 followers) and on GoodDollar (I) (+32 members).

• Creation and updating of the GoodDollar Weekly Community Analysis, providing ongoing monitoring of metrics and community growth.

¡ MES DE JUNIO!

Week 1 Contributions

Most notable topics of the week

Activities carried out
• 8 spam messages were eliminated from the community channels, this helps us contribute to the security and peace of mind of users.
• On June 4, the team and I shared a post letting users know that voting on GoodDollar governance was now open.
• New users joined the community where I was sending them several links so they can learn about the project and create their wallet.

User support and guidance
• Provided assistance and support to 25 users between June 1st and June 7th. I attach the link for detailed monitoring of the cases attended ( Working Management — Dashboard )

Recurring problems identified
The most frequent problems reported by users were:
• Failures when claiming in XDC from the wallet
• Lack of gas to claim in fuse
• Problems making exchanges in MiniPay

Metrics, figures and evidence
• Support tickets and conversations managed: 16
• Proof of work presentations: 5

Attached is a link to my work ( Working Management — Dashboard )

• Posts shared in Spanish-speaking groups: 7
• I am attaching the link to the GoodDollar Weekly Community Analysis, a document that I update every Sunday ( GoodDollar Community Weekly Analytics - Google Sheets )

During the week of May 31 to June 7, 2026, growth was limited and a slight decrease predominated in several communities.
Channels with growth:

• X: +10 users
• Community (Esp): +1 user
• Discord: +1 user
  Stable channels:
  Brazil: no changes
  Channels with decrease:
• Nigeria: -109 users (most significant drop)
• GoodDollar: -91 users
• Support: -19 users
• Announcements: -5 users
• Spanish: -2 users
• Hackers and Philippines: -1 user each
  Conclusion
  The main variation of the week was the reduction of members in Nigeria (-109) and on the main GoodDollar channel (-91). Although there was a small growth in X, Discord and Community (Esp), this was not enough to offset the losses recorded in the other channels.

• There was a small increase in the number of active GoodMarket users, from 841 it rose to 842. Full statistics can be found at the attached link (https://goodmarket.live/)

Focus for the month.
• Continue to take care of the communities and eliminate spam to protect their safety.
• Provide them with the necessary help for any problem they are having.
• Together with the team, continue with activities where they can obtain rewards and also encourage them to share about the good experience they have in the project.

Week 2 Contributions

Weekly Community Management Report

Activities Performed

• 14 spam messages were removed from community channels, contributing to a safer and more organized environment for users.

• On June 10th, the team and I released module #24 of the GoodDollar Academy.

User Support and Guidance

• I provided assistance and support to 5 users between June 8th and 14th, 2026.

Attached is the link to the tracking panel where the cases handled are recorded: ( Working Management — Dashboard )

• New users who want to learn more about the project were welcomed.

Recurring Issues Identified

The most frequently reported issue by users was:

• Problems performing swaps.

Metrics, Figures, and Evidence

• Proof of work submissions: 5

Link attached: ( Working Management — Dashboard )

• Posts shared in Spanish-speaking groups: 5
• GoodMarket has currently verified 749 users and has 226 pending verification. Additional platform statistics include:

- Total Users: 2,384

- Global UBI Users: 1,934

Link attached: Overview - GoodMarket Analytics