Moh - Community Moderation Coordination

Community
2

June - Weekly Moderation Contribution Report

Week 1 Contributions

1. Week 1 Focus

For the first week of June, I spent most of my time setting up for the new month, building reports, and helping out our community. This included chatting with users to answer their questions, passing big issues up to the team, and logging bugs. I also worked on keeping the community active with fun reward programs, shared some cool ecosystem updates, and checked in with the rest of the team to keep everything running without a hitch..

2. Moderation Coverage

Assisted moderation coverage across 6 community channels, including:

  • Telegram Main Channel, Telegram Support Channel, Discourse, Discord, Telegram GoodDollar brazil and also GoodDollar Philippines

3. Key Responsibilities Handled

During the week, I actively supported the community through:

  • User support and onboarding

  • Bug reporting and issue escalation

  • Content creation and publication

  • Ecosystem promotions and amplification

  • Team coordination

4. Moderation Actions, Community Health & Coordination

  • Removed 21+ spam/scam/fake-link/warning messages across community channels.

  • Supported in Maintained community focus on constructive engagement and ongoing ecosystem activities (New Governance Proposal Voting) through daily reminders and updates.

  • Ensured timely responses to user questions, concerns, and requests.

  • Supported community health by fostering engagement through rewarding initiatives and educational activities.

  • Shared timely security reminders and updates to help keep community members safe from scams and malicious links.

  • Promoted relevant GoodDollar and ecosystem activities across community platforms.

  • Coordinated with team members regarding moderation updates, user concerns, and ongoing support cases.

5. User Support & Onboarding

  • Responded to 51+ community questions and support requests across community platforms.

  • Supported MiniPay users experiencing swap and claim friction by providing alternative guides and troubleshooting support.

  • Assisted users with onboarding-related guidance and navigation across ecosystem tools and activities.

6. Recurring Issues Identified

Recurring user issues observed during the week still remain:

  • MiniPay failed swaps

This issue have been reported accordingly and are currently under ongoing investigation and review.

7. Resource Improvements & Initiatives Supported

  • Contributed to community faucet for mini pay users, helping encourage participation, education, and ecosystem engagement.

8. Content, Communication & Amplification

  • Amplified ecosystem activities such as the new governance proposal voting and engagement opportunities across community channels.

9. Metrics, Figures & Evidence

Below are key moderation and engagement metrics recorded during the week:

10. Next Week Focus Areas

My focus for next week will include:

:shield: Safety and Efficiency

  • Faster Responses: Improved moderation speed to answer users and escalate issues quicker.

  • Safer Community: Cleaned out bots and spam while teaching users about safety.

:loudspeaker: Growth and Promotion

  • News Highlights: Helped publish GoodNews Highlights and shared ecosystem events.

  • Big Updates: Promoted major ecosystem activities and important news to the community.

:wrapped_gift: Community and Rewards

  • Fun Events: Organized community programs like GoodDollar Academy and Learn & Earn quizzes.

  • Reward Payouts: Managed GoodChat and handed out rewards to active participants.

:gear: Governance and Teamwork

  • Voting Support: Assisted with the active community governance voting process.

  • Team Alignment: Worked closely with team members to keep support operations smooth.

Week 2 Contributions

1. Week 1 Focus

For the first week of June, I spent most of my time setting up for the new month, building reports, and helping out our community. This included chatting with users to answer their questions, passing big issues up to the team, and logging bugs. I also worked on keeping the community active with fun reward programs, shared some cool ecosystem updates, and checked in with the rest of the team to keep everything running without a hitch..

2. Moderation Coverage

Assisted moderation coverage across 6 community channels, including:

  • Telegram Main Channel, Telegram Support Channel, Discourse, Discord, Telegram GoodDollar brazil and also GoodDollar Philippines

3. Key Responsibilities Handled

During the week, I actively supported the community through:

  • User support and onboarding

  • Bug reporting and issue escalation

  • Content creation and publication

  • Ecosystem promotions and amplification

  • Team coordination

4. Moderation Actions, Community Health & Coordination

  • Removed 8+ spam/scam/fake-link/warning messages across community channels.

  • Maintained community focus on constructive engagement and ongoing ecosystem activities (GoodBuilders) through daily reminders and updates.

  • Ensured timely responses to user questions, concerns, and requests.

  • Supported community health by fostering engagement through rewarding initiatives and educational activities.

  • Shared timely security reminders and updates to help keep community members safe from scams and malicious links.

  • Supported community health by fostering engagement through rewarding initiatives and educational activities (GoodDollar Academy & Learn & Earn Quiz).

  • Coordinated with team members regarding moderation updates, user concerns, and ongoing support cases.

5. User Support & Onboarding

  • Responded to 39+ community questions and support requests across community platforms.

  • Supported MiniPay users experiencing swap and claim friction by providing alternative guides and troubleshooting support.

  • Assisted users with onboarding-related guidance and navigation across ecosystem tools and activities.

6. Recurring Issues Identified

Recurring user issues observed during the week still remain:

  • MiniPay failed swaps

This issue have been reported accordingly and are currently under ongoing investigation and review.

7. Resource Improvements & Initiatives Supported

  • Contributed to community faucet for mini pay users, helping encourage participation, education, and ecosystem engagement.

  • Supported community education & rewards through learn & earn quiz, fostering understanding on the latest academy module, which drive about 238 participants.

  • Promoted GoodNews, highlighting ecosystem updates and achievements throughout May.

8. Content, Communication & Amplification

  • Published content for Learn & Earn Quiz, fostering community education & rewards.

  • Promoted GoodNews, supporting constructive engagements and voting.

  • Amplified ecosystem activities such as the GoodBuilders Season 4, and engagement opportunities across community channels

9. Metrics, Figures & Evidence

Below are key moderation and engagement metrics recorded during the week:

10. Next Week Focus Areas

My focus for next week will include:

:shield: Safety and Efficiency

  • Faster Responses: Improved moderation speed to answer users and escalate issues quicker.

  • Safer Community: Cleaned out bots and spam while teaching users about safety.

:loudspeaker: Growth and Promotion

  • Big Updates: Promoted major ecosystem activities and important news to the community.

:gear: Teamwork

  • Team Alignment: Worked closely with team members to keep support operations smooth.
Week 3 Contributions

1. Week 3 Focus

For the third week of June, I spent most of my time setting up for the new month, building reports, and helping out our community. This included chatting with users to answer their questions, passing big issues up to the team, and logging bugs. I also worked on keeping the community active with fun reward programs, shared some cool ecosystem updates, and checked in with the rest of the team to keep everything running without a hitch..

2. Moderation Coverage

Assisted moderation coverage across 6 community channels, including:

  • Telegram Main Channel, Telegram Support Channel, Discourse, Discord, Telegram GoodDollar brazil and also GoodDollar Philippines

3. Key Responsibilities Handled

During the week, I actively supported the community through:

  • User support and onboarding, Content creation and publication, Ecosystem promotions and amplification, Community engagement initiatives & rewards distribution and Team coordination.

4. Moderation Actions, Community Health & Coordination

  • Removed 15+ spam/scam/fake-link/warning messages across community channels.

  • Maintained community focus on constructive engagement and ongoing ecosystem activities (GoodBuilders) through daily reminders and updates.

  • Ensured timely responses to user questions, concerns, and requests.

  • Supported community health by fostering engagement through rewarding initiatives and educational activities (GoodChat).

  • Promoted relevant GoodDollar and ecosystem activities across community platforms.

  • Coordinated with team members regarding moderation updates, user concerns, and ongoing support cases.

5. User Support & Onboarding

  • Responded to 50+ community questions and support requests across community platforms.

  • Supported Mini-Pay users experiencing swap and claim friction by providing alternative guides and troubleshooting support.

  • Assisted users with onboarding-related guidance and navigation across ecosystem tools and activities.

  • Contributed in reviewing and updating community user guides/tutorials.

6. Recurring Issues Identified

Recurring user issues observed during the week still remain:

  • MiniPay failed swaps

7. Resource Improvements & Initiatives Supported

  • Supported community engagement through GoodChat - fostering constructive engagements across latest ecosystem activities.

  • Contributed in reviewing and updating community user guides/tutorials, improving user experience and navigation.

  • Contributed to community reward initiatives for Daily Tasks, GoodStories & CUSD faucet for mini pay users, helping encourage participation, education, and ecosystem engagement.

8. Content, Communication & Amplification

  • Promoted the weekly community update, sharing highlight on previous week achievements and what’s ahead.

  • Amplified ecosystem activities such as the GoodBuilders Season 4, and engagement opportunities across community channels.

  • Promoted content for GoodChat, fostering community education & rewards.

9. Metrics, Figures & Evidence

Below are key moderation and engagement metrics recorded during the week:

10. Next Week Focus Areas

My focus for next week will include:

  • Improving moderation efficiency through faster response and escalation processes.

  • Strengthening community health through proactive moderation, spam/bot removal, and security awareness.

  • Supporting and organizing community engagement initiatives and rewarding participation activities.

  • Promoting ecosystem activities and important community updates.

  • Supporting the release and awareness campaigns for Daily Tasks, GoodChat & GoodStories rewards.

  • Continuing collaboration with team members to ensure smooth moderation and support operations.

  • Promote ecosystem initiatives such as GoodStories and Learn & Earn Quiz.

  • Propose new community initiative for GoodBuilders S4.

  • Continue enhancing user guides for smooth user experience and onboarding

Week 4 Contributions

Week 4 Focus

For the last week of June, I spent most of my time setting up for the new month, building reports, and helping out our community. This included chatting with users to answer their questions, passing big issues up to the team, and logging bugs. I also worked on keeping the community active with fun reward programs, shared some cool ecosystem updates.

2. Moderation Coverage

Assisted moderation coverage across 6 community channels, including:

  • Telegram Main Channel, Telegram Support Channel, Discourse, Discord, Telegram GoodDollar brazil and also GoodDollar Philippines

3. Key Responsibilities Handled

During the week, I actively supported the community through:

  • User support and onboarding

  • Bug reporting and issue escalation

  • Content creation and publication

  • Ecosystem promotions and amplification

  • Team coordination

4. Moderation Actions, Community Health & Coordination

  • Removed 30+ spam/scam/fake-link/warning messages across community channels.

  • Supported in Maintained community focus on constructive engagement and ongoing ecosystem activities (GoodBuilders Season 4) through daily reminders and updates.

  • Ensured timely responses to user questions, concerns, and requests.

  • Supported community health by fostering engagement through rewarding initiatives and educational activities.

5. User Support & Onboarding

  • Responded to 65+ community questions and support requests across community platforms.

  • Supported MiniPay users experiencing swap and claim friction by providing alternative guides and troubleshooting support.

  • Assisted users with onboarding-related guidance and navigation across ecosystem tools and activities.

6. Recurring Issues Identified

Recurring user issues observed during the week still remain:

  • MiniPay failed swaps. This issue have been reported accordingly

7. Resource Improvements & Initiatives Supported

  • Contributed to community faucet for mini pay users, helping encourage participation, education, and ecosystem engagement.

8. Content, Communication & Amplification

  • Amplified ecosystem activities such as the new GoodBuilders Season4 and engagement opportunities across community channels.

9. Metrics, Figures & Evidence

Below are key moderation and engagement metrics recorded during the week:

10. Next Week Focus Areas

My focus for next week will include:

:shield: Safety

  • Faster Responses: Improved moderation speed to answer users and escalate issues quicker.

  • Safer Community: Cleaned out bots and spam while teaching users about safety.

:loudspeaker: Growth

  • Big Updates: Promoted major ecosystem activities and important news to the community.

:wrapped_gift: Community

  • Fun Events: Organized community programs like GoodDollar Academy and Learn & Earn quizzes.

:gear: Governance and Teamwork

  • Team Alignment: Worked closely with team members to keep support operations smooth.
GIMT - Community Moderation Coordination