Moh - Community Moderation Coordination

Community
3

July - Weekly Moderation Contribution Report

Week 1 Contributions

1. Week 1 Focus

For the first week of June, I spent most of my time setting up for the new month, building reports, and helping out our community. This included chatting with users to answer their questions, passing big issues up to the team, and logging bugs. I also worked on keeping the community active with fun reward programs, shared some cool ecosystem updates, and checked in with the rest of the team to keep everything running without a hitch..

2. Moderation Coverage

Assisted moderation coverage across 6 community channels, including:

  • Telegram Main Channel, Telegram Support Channel, Discourse, Discord, Telegram GoodDollar brazil and also GoodDollar Philippines

3. Key Responsibilities Handled

During the week, I actively supported the community through:

  • User support and onboarding

  • Bug reporting and issue escalation

  • Content creation and publication

  • Ecosystem promotions and amplification

  • Team coordination

4. Moderation Actions, Community Health & Coordination

  • Removed 21+ spam/scam/fake-link/warning messages across community channels.

  • Supported in Maintained community focus on constructive engagement and ongoing ecosystem activities (New Governance Proposal Voting) through daily reminders and updates.

  • Ensured timely responses to user questions, concerns, and requests.

  • Supported community health by fostering engagement through rewarding initiatives and educational activities.

  • Shared timely security reminders and updates to help keep community members safe from scams and malicious links.

  • Promoted relevant GoodDollar and ecosystem activities across community platforms.

  • Coordinated with team members regarding moderation updates, user concerns, and ongoing support cases.

5. User Support & Onboarding

  • Responded to 51+ community questions and support requests across community platforms.

  • Supported MiniPay users experiencing swap and claim friction by providing alternative guides and troubleshooting support.

  • Assisted users with onboarding-related guidance and navigation across ecosystem tools and activities.

6. Recurring Issues Identified

Recurring user issues observed during the week still remain:

  • MiniPay failed swaps

This issue have been reported accordingly and are currently under ongoing investigation and review.

7. Resource Improvements & Initiatives Supported

  • Contributed to community faucet for mini pay users, helping encourage participation, education, and ecosystem engagement.

8. Content, Communication & Amplification

  • Amplified ecosystem activities such as the new governance proposal voting and engagement opportunities across community channels.

9. Metrics, Figures & Evidence

Below are key moderation and engagement metrics recorded during the week:

10. Next Week Focus Areas

My focus for next week will include:

:shield: Safety and Efficiency

  • Faster Responses: Improved moderation speed to answer users and escalate issues quicker.

  • Safer Community: Cleaned out bots and spam while teaching users about safety.

:loudspeaker: Growth and Promotion

  • News Highlights: Helped publish GoodNews Highlights and shared ecosystem events.

  • Big Updates: Promoted major ecosystem activities and important news to the community.

:wrapped_gift: Community and Rewards

  • Fun Events: Organized community programs like GoodDollar Academy and Learn & Earn quizzes.

  • Reward Payouts: Managed GoodChat and handed out rewards to active participants.

:gear: Governance and Teamwork

  • Voting Support: Assisted with the active community governance voting process.

  • Team Alignment: Worked closely with team members to keep support operations smooth.

Week 2 Contributions

During Week 2, I focused on moderation and community engagement efforts aimed at maintaining a healthy and active ecosystem. My responsibilities included addressing user inquiries and escalating critical concerns to ensure timely resolution. I also supported community growth through engagement initiatives, promoted ecosystem activities to increase participation.

2. Moderation Coverage

Assisted moderation coverage across 5 community channels, including:

  • Telegram Main Channel, Telegram Support Channel, Discourse, Discord, Telegram GoodDollar brazil and also GoodDollar Philippines

3. Key Responsibilities Handled

During the week, I actively supported the community through:

  • User support and onboarding

  • Bug reporting and issue escalation

  • Ecosystem promotions and campaign amplification

  • Operations support

  • Community engagement initiatives

  • User education and guidance

4. Moderation Actions, Community Health & Coordination

  • Removed 12 spam/scam/fake-link messages across community channels.

  • Issued 1 moderation warnings/actions where necessary.

  • Maintained community focus on constructive engagement and ongoing ecosystem activities through daily reminders and updates.

  • Ensured timely responses to user questions, concerns, and requests.

  • Promoted relevant GoodDollar and ecosystem activities across community platforms.

  • Coordinated with team members regarding moderation updates, user concerns, and ongoing support cases.

5. User Support & Onboarding

  • Responded to 45 community questions and support requests across community platforms.

  • Resolved 12 important community/security-related issues.

  • Supported MiniPay users experiencing swap and claim friction by providing alternative guides and troubleshooting support through the GoodMarket.

  • Assisted users with onboarding-related guidance and navigation across ecosystem tools and activities.

6. Recurring Issues Identified

Recurring user issues observed during the week include:

  • MiniPay failed swaps

These issues have been reported accordingly and are currently under ongoing investigation and review.

7. Resource Improvements & Initiatives Supported

  • Supported community education through the Learn & Earn initiative on GoodMarket, which recorded approximately 163 participants.

  • Promoted GoodNews forJune highlights and GoodChat, supporting constructive engagements around GoodDAO 2.0.

  • Contributed to community reward initiatives for Daily Tasks, Learn & Earn Quiz & CUSD faucet for mini pay users, helping encourage participation, education, and ecosystem engagement.

8. Content, Communication & Amplification

  • Supported the promotion of the GoodDollar Governance Proposal through participation and content publication across relevant channels to encourage community participation.

  • Amplified ecosystem activities, announcements, and engagement opportunities across community channels.

  • Supported in the Creation and promoted GoodNews forJune highlights and GoodChat, supporting constructive engagements around GoodDAO 2.0.

9. Metrics, Figures & Evidence

Below are key moderation and engagement metrics recorded during the week:

  • Total User Responses Attended: 45

  • Total Support Cases Resolved: 12
    Support Evidence:

  • Total Bugs Reported: 1

  • Total Spam/Bot Removals: 19

  • Learn & Earn Quiz Participants: Approximately 163 participants

    • goodmarket.live/overview

  • Daily Reminder Updates Issued: 1
    Links:

10. Next Week Focus Areas

My focus for next week will include:

  • Strengthening community health through proactive moderation, spam/bot removal, and security awareness.

  • Creating additional user guides and educational resources to improve onboarding and navigation.

  • Promoting ecosystem activities and important community updates.

  • Continuing collaboration with team members to ensure smooth moderation and support operations.

Week 3 Contributions

My focus during Week 3 was also centered on core moderation and community support activities, including responding to user inquiries, escalating important issues, reporting bugs, supporting community health through engagement initiatives, promoting ecosystem activities, and coordinating with team members to ensure smooth community operations.

2. Moderation Coverage

Assisted moderation coverage across 5 community channels, including:

  • Telegram Main Channel, Telegram Support Channel, Discourse, Discord, Telegram GoodDollar brazil and also GoodDollar Philippines

3. Key Responsibilities Handled

During the week, I actively supported the community through:

  • User support and onboarding

  • Bug reporting and issue escalation

  • Ecosystem promotions and campaign amplification

  • Operations support

  • Community engagement initiatives

  • User education and guidance

4. Moderation Actions, Community Health & Coordination

  • Removed 9+ spam/scam/fake-link messages across community channels.

  • Issued 0 moderation warnings/actions where necessary.

  • Maintained community focus on constructive engagement and ongoing ecosystem activities through daily reminders and updates.

  • Ensured timely responses to user questions, concerns, and requests.

  • Ensure timely security reminders and updates to help keep community members safe from scams and malicious links.

  • Promoted relevant GoodDollar and ecosystem activities across community platforms.

  • Coordinated with team members regarding moderation updates, user concerns, and ongoing support cases.

5. User Support & Onboarding

  • Responded to 50+ community questions and support requests across community platforms.

  • Resolved 12 important community/security-related issues.

  • Supported MiniPay users experiencing swap and claim friction by providing alternative guides and troubleshooting support.

  • Assisted users with onboarding-related guidance and navigation across ecosystem tools and activities.

6. Recurring Issues Identified

Recurring user issues observed during the week include:

  • MiniPay failed swaps

These issues have been reported accordingly and are currently under ongoing investigation and review.

7. Resource Improvements & Initiatives Supported

  • Contributed to community reward initiatives for Daily Tasks, Learn & Earn Quiz & CUSD faucet for mini pay users, helping encourage participation, education, and ecosystem engagement

8. Content, Communication & Amplification

  • Supported the promotion of the GoodDollar Builders Demo Day content publication across relevant channels to encourage community participation.

  • Amplified ecosystem activities, announcements, and engagement opportunities across community channels.

9. Metrics, Figures & Evidence

Below are key moderation and engagement metrics recorded during the week:

10. Next Week Focus Areas

My focus for next week will include:

  • Strengthening community health through proactive moderation, spam/bot removal, and security awareness.

  • Supporting and organizing community engagement initiatives and rewarding participation activities.

  • Creating additional user guides and educational resources to improve onboarding and navigation.

  • Promoting ecosystem activities and important community updates.

  • Supporting the release and awareness campaigns for GoodChat and GoodStories rewards.

  • Continuing collaboration with team members to ensure smooth moderation and support operations.

GIMT - Community Moderation Coordination