Omar - Community Moderation Coordination

Community
1

May - Weekly Moderation Contribution Report

Week 1 Contributions:

Moderation & Community Health:

-Removed [4]+ spam/scam/fake link messages across community channels.

-Issued [2] moderation actions/warnings.

-Assisted moderation coverage across [6] community channels.

User Support & Onboarding:

-Responded to [20]+ community questions and support requests.

-Escalated [2] important community/security-related issues.

Community & Ecosystem Support.

Supported ecosystem initiatives including:

-Supported the Draft of GoodDollar Academy Module 23 through coordination and content creation.

-Created and published GoodNews highlights: https://ubi.gd/3P6LFEr

-Created a step-by-step tutorial guide on how to swap G$ from XDC GoodReserve: Guide: How to Swap G$ (XDC) from GoodReserve

-Shared/published [2] educational or engagement posts (GoodNews & Demo Day 6).

-Supported [3] ecosystem/community initiatives.

Coordination & Operations:

-Coordinated moderation coverage with [5] team members.

-Assisted with [2] escalation tracking/reporting activities (Mini pay bug & Failed Fuse claims)

-Identified [2] recurring issues or workflow gaps.

Key Outcomes:

-Improved moderation responsiveness across [2] active channels.

-Helped resolve/support [2]+ user or community-related issues.

-Increased visibility/participation across [3] ecosystem initiatives.

-Supported smoother moderation coordination and escalation handling.

Next Focus Areas:

-Strengthen moderation coverage and response time.

-Improve onboarding and user support efficiency.

-Support upcoming ecosystem campaigns and engagement activities.

-Enhance operational coordination and reporting visibility.

Week 2 Contributions:

1. Week 2 Focus

My focus during Week 2 was centered on core moderation and community support activities, including responding to user inquiries, escalating important issues, reporting bugs, supporting community health through engagement initiatives, promoting ecosystem activities, and coordinating with team members to ensure smooth community operations.

2. Moderation Coverage

Assisted moderation coverage across 5 community channels, including:

  • Telegram Main Channel, Telegram Support Channel, Discourse, Discord, & Twitter/X

3. Key Responsibilities Handled

During the week, I actively supported the community through:

  • Team coordination

  • User support and onboarding

  • Bug reporting and issue escalation

  • Content creation and publication

  • Ecosystem promotions and campaign amplification

  • Operations support

  • Community engagement initiatives

  • User education and guidance

4. Moderation Actions, Community Health & Coordination

  • Removed 25+ spam/scam/fake-link messages across community channels.

  • Issued 2 moderation warnings/actions where necessary.

  • Maintained community focus on constructive engagement and ongoing ecosystem activities through daily reminders and updates.

  • Ensured timely responses to user questions, concerns, and requests.

  • Supported community health by fostering engagement through rewarding initiatives and educational activities.

  • Ensure timely security reminders and updates to help keep community members safe from scams and malicious links.

  • Promoted relevant GoodDollar and ecosystem activities across community platforms.

  • Coordinated with team members regarding moderation updates, user concerns, and ongoing support cases.

5. User Support & Onboarding

  • Responded to 43+ community questions and support requests across community platforms.

  • Resolved 5 important community/security-related issues.

  • Reported a bug related to user face re-verification challenges.

  • Supported MiniPay users experiencing swap and claim friction by providing alternative guides and troubleshooting support.

  • Assisted users with onboarding-related guidance and navigation across ecosystem tools and activities.

6. Recurring Issues Identified

Recurring user issues observed during the week include:

  • MiniPay failed swaps

  • Failed Fuse claims

  • Face verification challenges

These issues have been reported accordingly and are currently under ongoing investigation and review.

7. Resource Improvements & Initiatives Supported

  • Supported community education through the Learn & Earn initiative on GoodMarket, which recorded approximately 170 participants.

  • Supported the creation of the community guide:
    “How to Export and Import Seed Phrase from MiniPay to MetaMask”
    https://discourse.gooddollar.org/t/guide-how-to-export-and-import-seed-phrase-from-minipay-to-metamask/8907

  • Contributed to community reward initiatives for the Learn & Earn quiz, helping encourage participation, education, and ecosystem engagement through GoodMarket.

  • Assisted in creating awareness around available educational and reward opportunities within the ecosystem.

8. Content, Communication & Amplification

  • Supported the promotion of the GoodBuilders Season 3 Demo Day through participation and content publication across relevant channels to encourage community participation.

  • Created and published content for the Learn & Earn Quiz Initiative.

  • Amplified ecosystem activities, announcements, and engagement opportunities across community channels.

9. Metrics, Figures & Evidence

Below are key moderation and engagement metrics recorded during the week:

10. Next Week Focus Areas

My focus for next week will include:

  • Improving moderation efficiency through faster response and escalation processes.

  • Strengthening community health through proactive moderation, spam/bot removal, and security awareness.

  • Supporting and organizing community engagement initiatives and rewarding participation activities.

  • Creating additional user guides and educational resources to improve onboarding and navigation.

  • Promoting ecosystem activities and important community updates.

  • Supporting the release and awareness campaigns for GoodChat and GoodStories rewards.

  • Continuing collaboration with team members to ensure smooth moderation and support operations.

Week 3 Contributions:

1. Week 3 Focus

Week 3 focus was also centered on core moderation and community support activities, including responding to user inquiries, escalating important issues, reporting bugs, supporting community health through reward engagement initiatives, promoting ecosystem activities, and coordinating with team members to ensure smooth community operations.

2. Moderation Coverage

Assisted moderation coverage across 5 community channels, including:

  • Telegram Main Channel, Telegram Support Channel, Discourse, Discord & Twitter/X

3. Key Responsibilities Handled

During the week, I actively supported the community through:

  • User support and onboarding
  • Bug reporting and issue escalation
  • Content creation and publication
  • Ecosystem promotions and amplification
  • Community engagement initiatives & rewards distribution
  • Team coordination

4. Moderation Actions, Community Health & Coordination

  • Removed 11+ spam/scam/fake-link/warning messages across community channels.
  • Maintained community focus on constructive engagement and ongoing ecosystem activities through daily reminders and updates.
  • Ensured timely responses to user questions, concerns, and requests.
  • Supported community health by fostering engagement through rewarding initiatives and educational activities.
  • Shared timely security reminders and updates to help keep community members safe from scams and malicious links.
  • Promoted relevant GoodDollar and ecosystem activities across community platforms.
  • Coordinated with team members regarding moderation updates, user concerns, and ongoing support cases.

5. User Support & Onboarding

  • Responded to 58+ community questions and support requests across community platforms.
  • Escalated 1 important community/security-related issues for further review.
  • Supported MiniPay users experiencing swap and claim friction by providing alternative guides and troubleshooting support.
  • Assisted users with onboarding-related guidance and navigation across ecosystem tools and activities.

6. Recurring Issues Identified

Recurring user issues observed during the week still remain:

  • MiniPay failed swaps
  • Failed Fuse claims on GoodWallet

These issues have been reported accordingly and are currently under ongoing investigation and review.

7. Resource Improvements & Initiatives Supported

  • Processed rewards distribution of GoodStories (27) & GoodChat (19) Participants on GoodMarket, contributing to ecosystem visibility and fostering constructive conversations.

  • Created and promoted GoodChat (8), supporting constructive engagements and voting on Discourse:

  • Created and published content for GoodStories (27), showcasing community experiences in the previous month, a strategy to improve ecosystem visibility, user retention and rewards:

  • Contributed to community reward initiatives for GoodStories, GoodChat & CUSD faucet for mini pay users, helping encourage participation, education, and ecosystem engagement.

  • Assisted in creating awareness around available educational and reward opportunities within the ecosystem.

8. Content, Communication & Amplification

  • Created and promoted the weekly community update, sharing highlight on previous week achievements and what’s ahead:
  • Supported the promotion of Superfluid Season 6 Voting:
  • Created and promoted GoodChat, supporting constructive engagements and voting.
  • Created and published content for GoodStories, showcasing community experiences in the previous month, a strategy to improve ecosystem visibility, user retention and rewards.
  • Amplified ecosystem activities such as the new governance proposal, and engagement opportunities across community channels.

9. Metrics, Figures & Evidence

Below are key moderation and engagement metrics recorded during the week:

10. Next Week Focus Areas

My focus for next week will include:

  • Improving moderation efficiency through faster response and escalation processes
  • Strengthening community health through proactive moderation, spam/bot removal, and security awareness
  • Supporting and organizing community engagement initiatives and rewarding participation activities.
  • Host an AMA Session to receive feedback from the community.
  • Promoting ecosystem activities and important community updates
  • Supporting the release and awareness campaigns for GoodChat rewards
  • Continuing collaboration with team members to ensure smooth moderation and support operations
Week 4 Contributions:

1. Week 4 Focus

In week 4, focus remain on core moderation and community support activities, including responding to user inquiries, escalating important issues, reporting bugs, supporting community health through reward engagement initiatives, promoting ecosystem activities, and coordinating with team members to ensure smooth community operations.

2. Moderation Coverage

Assisted moderation coverage across 5 community channels, including:

  • Telegram Main Channel, Telegram Support Channel, Discourse, Discord & Twitter/X

3. Key Responsibilities Handled

During the week, I actively supported the community through:

  • User support and onboarding

  • Bug reporting and issue escalation

  • Content creation and publication

  • Ecosystem promotions and amplification

  • Community engagement initiatives & rewards distribution

  • Team coordination

4. Moderation Actions, Community Health & Coordination

  • Removed 13+ spam/scam/fake-link/warning messages across community channels.

  • Maintained community focus on constructive engagement and ongoing ecosystem activities (New Governance Proposal) through daily reminders and updates.

  • Ensured timely responses to user questions, concerns, and requests.

  • Supported community health by fostering engagement through rewarding initiatives and educational activities.

  • Shared timely security reminders and updates to help keep community members safe from scams and malicious links.

  • Promoted relevant GoodDollar and ecosystem activities across community platforms.

  • Coordinated with team members regarding moderation updates, user concerns, and ongoing support cases.

5. User Support & Onboarding

  • Responded to 75+ community questions and support requests across community platforms.

  • Escalated 1 important community/security-related issues for further review.

  • Supported MiniPay users experiencing swap and claim friction by providing alternative guides and troubleshooting support.

  • Assisted users with onboarding-related guidance and navigation across ecosystem tools and activities.

6. Recurring Issues Identified

Recurring user issues observed during the week still remain:

  • MiniPay failed swaps

  • Failed Fuse claims on GoodWallet

These issues have been reported accordingly and are currently under ongoing investigation and review.

7. Resource Improvements & Initiatives Supported

  • Supported community education & rewards through learn & earn quiz, fostering understanding on the new governance proposal, which drive about 163 participants.

  • Created and promoted GoodChat (11), supporting constructive engagements on the new governance proposal GIP-26.

  • Created and published content for GoodStories initiative, showcasing community experiences, a strategy to improve ecosystem visibility, user retention and rewards.

  • Contributed to community reward initiatives for Daily Tasks, Learn & Earn Quiz & CUSD faucet for mini pay users, helping encourage participation, education, and ecosystem engagement.

8. Content, Communication & Amplification

  • Created and promoted the weekly community update, sharing highlight on previous week achievements and what’s ahead.

  • Amplified ecosystem activities such as the new governance proposal, and engagement opportunities across community channels.

  • Created and promoted GoodChat, supporting constructive engagements and voting.

  • Created and published content for GoodStories, showcasing community experiences in the previous month, a strategy to improve ecosystem visibility, user retention and rewards.

9. Metrics, Figures & Evidence

Below are key moderation and engagement metrics recorded during the week:

10. Next Week Focus Areas

My focus for next week will include:

  • Providing summary of June community moderation.

  • Creating a collective plan for June Moderation.

  • Improving moderation efficiency through faster response and escalation processes.

  • Strengthening community health through proactive moderation, spam/bot removal, and security awareness.

  • Supporting and organizing community engagement initiatives and rewarding participation activities.

  • Promoting ecosystem activities and important community updates.

  • Supporting the release and awareness campaigns for GoodChat & Daily Tasks & GoodStories rewards.

  • Continuing collaboration with team members to ensure smooth moderation and support operations.

5 Likes
GIMT - Community Moderation Coordination
2

June - Weekly Moderation Contribution Report

Week 1 Contributions:

1. Week 1 Focus

June week 1 focus was on making new month preparations/reports, and community support activities, including responding to user inquiries, escalating important issues, reporting bugs, supporting community health through reward engagement initiatives, promoting ecosystem activities, and coordinating with team members to ensure smooth community operations.

2. Moderation Coverage

Assisted moderation coverage across 5 community channels, including:

  • Telegram Main Channel, Telegram Support Channel, Discourse, Discord & Twitter/X

3. Key Responsibilities Handled

During the week, I actively supported the community through:

  • User support and onboarding

  • Bug reporting and issue escalation

  • Content creation and publication

  • Ecosystem promotions and amplification

  • Team coordination

4. Moderation Actions, Community Health & Coordination

  • Removed 28+ spam/scam/fake-link/warning messages across community channels.

  • Maintained community focus on constructive engagement and ongoing ecosystem activities (New Governance Proposal Voting) through daily reminders and updates.

  • Ensured timely responses to user questions, concerns, and requests.

  • Supported community health by fostering engagement through rewarding initiatives and educational activities.

  • Shared timely security reminders and updates to help keep community members safe from scams and malicious links.

  • Promoted relevant GoodDollar and ecosystem activities across community platforms.

  • Coordinated with team members regarding moderation updates, user concerns, and ongoing support cases.

5. User Support & Onboarding

  • Responded to 46+ community questions and support requests across community platforms.

  • Supported MiniPay users experiencing swap and claim friction by providing alternative guides and troubleshooting support.

  • Assisted users with onboarding-related guidance and navigation across ecosystem tools and activities.

6. Recurring Issues Identified

Recurring user issues observed during the week still remain:

  • MiniPay failed swaps

This issue have been reported accordingly and are currently under ongoing investigation and review.

7. Resource Improvements & Initiatives Supported

  • Drafted GoodNews highlight, showcasing last months key activities and updates.

  • Contributed to community faucet for mini pay users, helping encourage participation, education, and ecosystem engagement.

8. Content, Communication & Amplification

  • Created and promoted the June community moderation summary, sharing

  • Amplified ecosystem activities such as the new governance proposal voting and engagement opportunities across community channels.

  • Drafted GoodNews highlight, showcasing last months key activities and updates.

  • Created and published content for GoodStories, showcasing community experiences in the previous month, a strategy to improve ecosystem visibility, user retention and rewards.

9. Metrics, Figures & Evidence

Below are key moderation and engagement metrics recorded during the week:

10. Next Week Focus Areas

My focus for next week will include:

  • Improving moderation efficiency through faster response and escalation processes.

  • Strengthening community health through proactive moderation, spam/bot removal, and security awareness.

  • Publishing GoodNews Highlight and amplifying ecosystem activities.

  • Supporting and organizing community engagement initiatives and rewarding participation activities such as, GoodDollar Academy, Learn & Earn Quiz, GoodChat and distribution of community rewards.

  • Promoting ecosystem activities and important community updates.

  • Supporting the ongoing governance voting.

  • Continuing collaboration with team members to ensure smooth moderation and support operations.

Week 2 Contributions:

1. Week 2 Focus

In week 2, my focus was on providing community support activities, including responding to user inquiries, escalating important issues, reporting bugs, supporting community health through reward engagement initiatives, promoting ecosystem activities, and coordinating with team members to ensure smooth community operations.

2. Moderation Coverage

Assisted moderation coverage across 5 community channels, including:

  • Telegram Main Channel, Telegram Support Channel, Discourse, Discord & Twitter/X

3. Key Responsibilities Handled

During the week, I actively supported the community through:

  • User support and onboarding, Content creation and publication, Ecosystem promotions and amplification, Community engagement initiatives & rewards distribution and Team coordination.

4. Moderation Actions, Community Health & Coordination

  • Removed 5+ spam/scam/fake-link/warning messages across community channels.

  • Maintained community focus on constructive engagement and ongoing ecosystem activities (GoodBuilders) through daily reminders and updates.

  • Ensured timely responses to user questions, concerns, and requests.

  • Supported community health by fostering engagement through rewarding initiatives and educational activities (GoodDollar Academy & Learn & Earn Quiz).

  • Promoted relevant GoodDollar and ecosystem activities across community platforms.

  • Coordinated with team members regarding moderation updates, user concerns, and ongoing support cases.

5. User Support & Onboarding

  • Responded to 45+ community questions and support requests across community platforms.

  • Supported Mini-Pay users experiencing swap and claim friction by providing alternative guides and troubleshooting support.

  • Assisted users with onboarding-related guidance and navigation across ecosystem tools and activities.

6. Recurring Issues Identified

Recurring user issues observed during the week still remain:

  • MiniPay failed swaps

7. Resource Improvements & Initiatives Supported

  • Supported community education & rewards through learn & earn quiz, fostering understanding on the latest academy module, which drive about 238 participants.

  • Created and promoted GoodNews, highlighting ecosystem updates and achievements throughout May.

  • Contributed to community reward initiatives for Daily Tasks, Learn & Earn Quiz & CUSD faucet for mini pay users, helping encourage participation, education, and ecosystem engagement.

8. Content, Communication & Amplification

  • Created and promoted the weekly community update, sharing highlight on previous week achievements and what’s ahead.

  • Amplified ecosystem activities such as the GoodBuilders Season 4, and engagement opportunities across community channels.

  • Created and promoted GoodNews, supporting constructive engagements and voting.

  • Created and published content for Learn & Earn Quiz, fostering community education & rewards.

9. Metrics, Figures & Evidence

Below are key moderation and engagement metrics recorded during the week:

10. Next Week Focus Areas

My focus for next week will include:

  • Improving moderation efficiency through faster response and escalation processes.

  • Strengthening community health through proactive moderation, spam/bot removal, and security awareness.

  • Supporting and organizing community engagement initiatives and rewarding participation activities.

  • Promoting ecosystem activities and important community updates.

  • Supporting the release and awareness campaigns for GoodChat & Daily Tasks & GoodStories rewards.

  • Continuing collaboration with team members to ensure smooth moderation and support operations.

  • Propose new community initiative for GoodBuilders S4.

Week 3 Contributions:

1. Week 3 Focus

In week 3, my focus was on providing community support activities, responding to user inquiries, escalating important issues, supporting community health through reward engagement initiatives, promoting ecosystem activities, and coordinating with team members to ensure smooth community operations.

2. Moderation Coverage

Assisted moderation coverage across 5 community channels, including:

  • Telegram Main Channel, Telegram Support Channel, Discourse, Discord & Twitter/X

3. Key Responsibilities Handled

During the week, I actively supported the community through:

  • User support and onboarding, Content creation and publication, Ecosystem promotions and amplification, Community engagement initiatives & rewards distribution and Team coordination.

4. Moderation Actions, Community Health & Coordination

  • Removed 12+ spam/scam/fake-link/warning messages across community channels.

  • Maintained community focus on constructive engagement and ongoing ecosystem activities (GoodBuilders) through daily reminders and updates.

  • Ensured timely responses to user questions, concerns, and requests.

  • Supported community health by fostering engagement through rewarding initiatives and educational activities (GoodChat).

  • Promoted relevant GoodDollar and ecosystem activities across community platforms.

  • Coordinated with team members regarding moderation updates, user concerns, and ongoing support cases.

5. User Support & Onboarding

  • Responded to 45+ community questions and support requests across community platforms.

  • Supported Mini-Pay users experiencing swap and claim friction by providing alternative guides and troubleshooting support.

  • Assisted users with onboarding-related guidance and navigation across ecosystem tools and activities.

  • Contributed in reviewing and updating community user guides/tutorials.

6. Recurring Issues Identified

Recurring user issues observed during the week still remain:

  • MiniPay failed swaps

  • Face Verification failures

7. Resource Improvements & Initiatives Supported

  • Supported community engagement through GoodChat - fostering constructive engagements across latest ecosystem activities.

  • Contributed in reviewing and updating community user guides/tutorials, improving user experience and navigation.

  • Contributed to community reward initiatives for Daily Tasks, GoodStories & CUSD faucet for mini pay users, helping encourage participation, education, and ecosystem engagement.

8. Content, Communication & Amplification

  • Created and promoted the weekly community update, sharing highlight on previous week achievements and what’s ahead.

  • Amplified ecosystem activities such as the GoodBuilders Season 4, and engagement opportunities across community channels.

  • Created content for GoodChat, fostering community education & rewards.

9. Metrics, Figures & Evidence

Below are key moderation and engagement metrics recorded during the week:

10. Next Week Focus Areas

My focus for next week will include:

  • Improving moderation efficiency through faster response and escalation processes.

  • Strengthening community health through proactive moderation, spam/bot removal, and security awareness.

  • Supporting and organizing community engagement initiatives and rewarding participation activities.

  • Promoting ecosystem activities and important community updates.

  • Supporting the release and awareness campaigns for Daily Tasks, GoodChat & GoodStories rewards.

  • Continuing collaboration with team members to ensure smooth moderation and support operations.

  • Promote ecosystem initiatives such as GoodStories and Learn & Earn Quiz.

  • Propose new community initiative for GoodBuilders S4.

  • Continue enhancing user guides for smooth user experience and onboarding.

Week 4 Contributions:

Week 4 Focus

In week 4, focus remain on core moderation and community support activities, including responding to user inquiries, escalating important issues, reporting bugs, supporting community health through reward engagement initiatives, promoting ecosystem activities, and coordinating with team members to ensure smooth community operations.

2. Moderation Coverage

Assisted moderation coverage across 5 community channels, including:

  • Telegram Main Channel, Telegram Support Channel, Discourse, Discord & Twitter/X

3. Key Responsibilities Handled

During the week, I actively supported the community through:

  • User support and onboarding, Content creation and publication, Ecosystem promotions and amplification, Community engagement initiatives & rewards distribution and Team coordination.

4. Moderation Actions, Community Health & Coordination

  • Removed 4**+ spam/scam/fake-link/warning messages** across community channels.

  • Maintained community focus on constructive engagement and ongoing ecosystem activities (GoodBuilders Season 4 and GoodDAO 2.0) through daily reminders and updates.

  • Ensured timely responses to user questions, concerns, and requests.

  • Supported community health by fostering engagement through rewarding initiatives and educational activities.

  • Shared timely security reminders and updates to help keep community members safe from scams and malicious links.

  • Promoted relevant GoodDollar and ecosystem activities across community platforms.

  • Coordinated with team members regarding moderation updates, user concerns, and ongoing support cases.

5. User Support & Onboarding

  • Responded to 50**+ community questions and support requests** across community platforms.

  • Supported MiniPay users experiencing swap and claim friction by providing alternative guides and troubleshooting support.

  • Assisted users with onboarding-related guidance and navigation across ecosystem tools and activities.

6. Recurring Issues Identified

Recurring user issues observed during the week still remain:

  • Mini-Pay failed swaps

These issues have been reported accordingly and are currently under ongoing investigation and review.

7. Resource Improvements & Initiatives Supported

  • Supported community education & rewards through learn & earn quiz, fostering understanding on the new governance proposal, which drive about 167 participants.

  • Created and promoted GoodChat (20), supporting constructive engagements around GoodBulders Season 4.

  • Created and published content for GoodStories initiative, showcasing community experiences, a strategy to improve ecosystem visibility, user retention and rewards.

  • Contributed to community reward initiatives for Daily Tasks, Learn & Earn Quiz & CUSD faucet for mini pay users, helping encourage participation, education, and ecosystem engagement.

8. Content, Communication & Amplification

  • Created and promoted the weekly community update, sharing highlight on previous week achievements and what’s ahead.

  • Amplified ecosystem activities such as the GoodBuilders Season 4 & GoodDAO 2.0 update and engagement opportunities across community channels.

  • Created and promoted GoodChat, supporting constructive engagements and voting.

  • Created and published content for GoodStories, showcasing community experiences in the previous month, a strategy to improve ecosystem visibility, user retention and rewards.

9. Metrics, Figures & Evidence

Below are key moderation and engagement metrics recorded during the week:

10. Next Week Focus Areas

My focus for next week will include:

  • Providing summary of June community moderation.

  • Creating a collective plan for July Moderation.

  • Improving moderation efficiency through faster response and escalation processes.

  • Strengthening community health through proactive moderation, spam/bot removal, and security awareness.

  • Supporting and organizing community engagement initiatives and rewarding participation activities.

  • Promoting ecosystem activities and important community updates.

  • Supporting the release and awareness campaigns for GoodChat & Daily Tasks & GoodStories rewards.

  • Continuing collaboration with team members to ensure smooth moderation and support operations.

1 Like
GIMT - Community Moderation Coordination
3

July - Weekly Moderation Contribution Report

Week 1 Contributions:

1. Week 1 Focus

July week 1 focus was on making new month preparations/reports, and community support activities, including responding to user inquiries, escalating important issues, reporting bugs, supporting community health through reward engagement initiatives, promoting ecosystem activities, and coordinating with team members to ensure smooth community operations.

2. Moderation Coverage

Assisted moderation coverage across 5 community channels, including:

  • Telegram Main Channel, Telegram Support Channel, Discourse, Discord & Twitter/X

3. Key Responsibilities Handled

During the week, I actively supported the community through:

  • User support and onboarding

  • Bug reporting and issue escalation

  • Content creation and publication

  • Ecosystem promotions and amplification

  • Team coordination

4. Moderation Actions, Community Health & Coordination

  • Removed 4+ spam/scam/fake-link/warning messages across community channels.

  • Maintained community focus on constructive engagement and ongoing ecosystem activities (GoodDAO 2.0 & GoodBuilders S4) through daily reminders and updates.

  • Ensured timely responses to user questions, concerns, and requests.

  • Supported community health by fostering engagement through rewarding initiatives and educational activities.

  • Shared timely security reminders and updates to help keep community members safe from scams and malicious links.

  • Promoted relevant ecosystem activities across community platforms.

  • Coordinated with team members regarding moderation updates, user concerns, and ongoing support cases.

5. User Support & Onboarding

  • Responded to 39+ community questions and support requests across community platforms.

  • Supported Mini-Pay users experiencing swap and claim friction by providing alternative guides and troubleshooting support.

  • Assisted users with onboarding-related guidance and navigation across ecosystem tools and activities.

6. Recurring Issues Identified

Recurring user issues observed during the week still remain:

  • Mini-Pay failed claims & swaps

This issue have been reported accordingly and are currently under ongoing investigation and review.

7. Resource Improvements & Initiatives Supported

  • Drafted GoodNews highlight, showcasing last months key activities and updates.

  • Contributed to community Cusd faucet for mini pay users, helping encourage participation, education, and ecosystem engagement.

8. Content, Communication & Amplification

  • Created and promoted the June community moderation summary, sharing

  • Amplified ecosystem activities such as the GoodDAO 2.0 & GoodBuilders S4 and engagement opportunities across community channels.

  • Drafted GoodNews highlight, showcasing last months key activities and updates.

  • Created and published content for GoodStories, showcasing community experiences in the previous month, a strategy to improve ecosystem visibility, user retention and rewards.

9. Metrics, Figures & Evidence

Below are key moderation and engagement metrics recorded during the week:

10. Next Week Focus Areas

My focus for next week will include:

  • Improving moderation efficiency through faster response and escalation processes.

  • Strengthening community health through proactive moderation, spam/bot removal, and security awareness.

  • Publishing GoodNews Highlight and amplifying ecosystem activities.

  • Supporting and organizing community engagement initiatives and rewarding participation activities such as, GoodDollar Academy, Learn & Earn Quiz, GoodChat and distribution of community rewards.

  • Promoting ecosystem activities and important community updates.

  • Supporting the ongoing governance voting.

  • Continuing collaboration with team members to ensure smooth moderation and support operations.

Week 2 Contributions:

1. Week 2 Focus

In week 2, my focus was on providing community support activities, including responding to user inquiries, escalating important issues, reporting bugs, supporting community health through reward engagement initiatives, promoting ecosystem activities, and coordinating with team members to ensure smooth community operations.

2. Moderation Coverage

Assisted moderation coverage across 5 community channels, including:

  • Telegram Main Channel, Telegram Support Channel, Discourse, Discord & Twitter/X

3. Key Responsibilities Handled

During the week, I actively supported the community through:

  • User support and onboarding, Content creation and publication, Ecosystem promotions and amplification, Community engagement initiatives & rewards distribution and Team coordination.

4. Moderation Actions, Community Health & Coordination

  • Removed 3 spam/scam/fake-link/warning messages across community channels.

  • Maintained community focus on constructive engagement and ongoing ecosystem activities (GoodDAO 2.0) through daily reminders and updates.

  • Ensured timely responses to user questions, concerns, and requests.

  • Supported community health by fostering engagement through rewarding initiatives and educational activities (GoodDollar Academy & Learn & Earn Quiz).

  • Promoted relevant GoodDollar and ecosystem activities across community platforms.

  • Coordinated with team members regarding moderation updates, user concerns, and ongoing support cases.

5. User Support & Onboarding

  • Responded to 32+ community questions and support requests across community platforms.

  • Supported Mini-Pay users experiencing swap and claim friction by providing alternative guides and troubleshooting support.

  • Assisted users with onboarding-related guidance and navigation across ecosystem tools and activities.

6. Recurring Issues Identified

Recurring user issues observed during the week still remain:

  • MiniPay failed swaps

7. Resource Improvements & Initiatives Supported

  • Supported community education & rewards through learn & earn quiz, fostering understanding on the latest academy module, which drive about 165 participants.

  • Promoted GoodNews forJune highlights and GoodChat, supporting constructive engagements around GoodDAO 2.0.

  • Contributed to community reward initiatives for Daily Tasks, Learn & Earn Quiz & CUSD faucet for mini pay users, helping encourage participation, education, and ecosystem engagement.

8. Content, Communication & Amplification

  • Created and promoted the weekly community update, sharing highlight on previous week achievements and what’s ahead.

  • Amplified ecosystem activities such as the GoodBuilders Season 4, and engagement opportunities across community channels.

  • Created and promoted GoodNews forJune highlights and GoodChat, supporting constructive engagements around GoodDAO 2.0.

  • Created and published content for Learn & Earn Quiz, fostering community education & rewards.

9. Metrics, Figures & Evidence

Below are key moderation and engagement metrics recorded during the week:

10. Next Week Focus Areas

My focus for next week will include:

  • Improving moderation efficiency through faster response and escalation processes.

  • Strengthening community health through proactive moderation, spam/bot removal, and security awareness.

  • Supporting and organizing community engagement initiatives and rewarding participation activities ( GoodBuilders S4 & GoodDAO 2.0)

  • Promoting ecosystem activities and important community updates.

  • Supporting the release and awareness campaigns for Daily Tasks & GoodStories rewards.

  • Continuing collaboration with team members to ensure smooth moderation and support operations.

Week 3 Contributions:

1. Week 3 Focus

In week 3, my focus was on providing community support activities, including responding to user inquiries, escalating important issues, reporting bugs, supporting community health through reward engagement initiatives, promoting ecosystem activities, and coordinating with team members to ensure smooth community operations.

2. Moderation Coverage

Assisted moderation coverage across 5 community channels, including:

  • Telegram Main Channel, Telegram Support Channel, Discourse, Discord & Twitter/X

3. Key Responsibilities Handled

During the week, I actively supported the community through:

  • User support and onboarding, Content creation and publication, Ecosystem promotions and amplification, Community engagement initiatives & rewards distribution and Team coordination.

4. Moderation Actions, Community Health & Coordination

  • Removed 2 spam/scam/fake-link/warning messages across community channels.

  • Maintained community focus on constructive engagement and ongoing ecosystem activities (GoodDAO 2.0) through daily reminders and updates.

  • Ensured timely responses to user questions, concerns, and requests.

  • Supported community health by fostering engagement through rewarding initiatives and educational activities (GoodDollar Academy & Learn & Earn Quiz).

  • Promoted relevant GoodDollar and ecosystem activities across community platforms.

  • Coordinated with team members regarding moderation updates, user concerns, and ongoing support cases.

5. User Support & Onboarding

  • Responded to 26+ community questions and support requests across community platforms.

  • Supported Mini-Pay users experiencing swap and claim friction by providing alternative guides and troubleshooting support.

  • Assisted users with onboarding-related guidance and navigation across ecosystem tools and activities.

6. Recurring Issues Identified

Recurring user issues observed during the week still remain:

  • MiniPay failed swaps

7. Resource Improvements & Initiatives Supported

  • Contributed to community reward initiatives for Daily Tasks, Learn & Earn Quiz & CUSD faucet for mini pay users, helping encourage participation, education, and ecosystem engagement.

8. Content, Communication & Amplification

  • Created and promoted the weekly community update, sharing highlight on previous week achievements and what’s ahead.

  • Amplified ecosystem activities such as the GoodBuilders Season 4, and engagement opportunities across community channels.

  • Created and promoted GoodNews forJune highlights and GoodChat, supporting constructive engagements around GoodDAO 2.0.

  • Created and published content for Learn & Earn Quiz, fostering community education & rewards.

9. Metrics, Figures & Evidence

Below are key moderation and engagement metrics recorded during the week:

10. Next Week Focus Areas

My focus for next week will include:

  • Improving moderation efficiency through faster response and escalation processes.

  • Strengthening community health through proactive moderation, spam/bot removal, and security awareness.

  • Supporting and organizing community engagement initiatives and rewarding participation activities ( GoodBuilders S4 & GoodDAO 2.0)

  • Promoting ecosystem activities and important community updates.

  • Supporting the release and awareness campaigns for Daily Tasks & GoodStories rewards.

  • Continuing collaboration with team members to ensure smooth moderation and support operations.

Week 4 Contributions:

Week 4 Focus

In week 4, focus remain on core moderation and community support activities, including responding to user inquiries, escalating important issues, reporting bugs, supporting community health through reward engagement initiatives, promoting ecosystem activities, and coordinating with team members to ensure smooth community operations.

2. Moderation Coverage

Assisted moderation coverage across 5 community channels, including:

  • Telegram Main Channel, Telegram Support Channel, Discourse, Discord & Twitter/X

3. Key Responsibilities Handled

During the week, I actively supported the community through:

  • User support and onboarding, Content creation and publication, Ecosystem promotions and amplification, Community engagement initiatives & rewards distribution and Team coordination.

4. Moderation Actions, Community Health & Coordination

  • Removed 3+ spam/scam/fake-link/warning messages** across community channels.

  • Maintained community focus on constructive engagement and ongoing ecosystem activities (GoodBuilders Season 4 and GoodDAO 2.0) through daily reminders and updates.

  • Ensured timely responses to user questions, concerns, and requests.

  • Supported community health by fostering engagement through rewarding initiatives and educational activities.

  • Shared timely security reminders and updates to help keep community members safe from scams and malicious links.

  • Promoted relevant GoodDollar and ecosystem activities across community platforms.

  • Coordinated with team members regarding moderation updates, user concerns, and ongoing support cases.

5. User Support & Onboarding

  • Responded to 50**+ community questions and support requests** across community platforms.

  • Supported MiniPay users experiencing swap and claim friction by providing alternative guides and troubleshooting support.

  • Assisted users with onboarding-related guidance and navigation across ecosystem tools and activities.

6. Recurring Issues Identified

Recurring user issues observed during the week still remain:

  • Mini-Pay failed swaps/login

These issues have been reported accordingly and are currently under ongoing investigation and review.

7. Resource Improvements & Initiatives Supported

  • Created and published content for GoodStories initiative, showcasing community experiences, a strategy to improve ecosystem visibility, user retention and rewards.

8. Content, Communication & Amplification

  • Created and promoted the weekly community update, sharing highlight on previous week achievements and what’s ahead.

  • Amplified ecosystem activities such as the Gip-28 & GoodDAO 2.0 update and engagement opportunities across community channels.

9. Metrics, Figures & Evidence

Below are key moderation and engagement metrics recorded during the week:

10. Next Week Focus Areas

My focus for next week will include:

  • Providing summary of July community moderation.

  • Creating a collective plan for August Moderation.

  • Improving moderation efficiency through faster response and escalation processes.

  • Strengthening community health through proactive moderation, spam/bot removal, and security awareness.

  • Supporting and organizing community engagement initiatives and rewarding participation activities.

  • Promoting ecosystem activities and important community updates.

  • Continuing collaboration with team members to ensure smooth moderation and support operations.

1 Like
GIMT - Community Moderation Coordination
4

August - Weekly Moderation Contribution Report

Week 1 Contributions:

Week 1 Focus

August week 1 focus was on making new month preparations/reports, and community support activities, including responding to user inquiries, escalating important issues, reporting bugs, supporting community health through reward engagement initiatives, promoting ecosystem activities, and coordinating with team members to ensure smooth community operations.

2. Moderation Coverage

Assisted moderation coverage across 5 community channels, including:

  • Telegram Main Channel, Telegram Support Channel, Discourse, Discord & Twitter/X

3. Key Responsibilities Handled

During the week, I actively supported the community through:

  • User support and onboarding

  • Bug reporting and issue escalation

  • Content creation and publication

  • Ecosystem promotions and amplification

  • Team coordination

4. Moderation Actions, Community Health & Coordination

  • Removed 7+ spam/scam/fake-link/warning messages across community channels.

  • Maintained community focus on constructive engagement and ongoing ecosystem activities (GoodDAO 2.0 Voting & GoodBuilders S4) through daily reminders and updates.

  • Ensured timely responses to user questions, concerns, and requests.

  • Supported community health by fostering engagement through rewarding initiatives and educational activities.

  • Shared timely security reminders and updates to help keep community members safe from scams and malicious links.

  • Promoted relevant ecosystem activities across community platforms.

  • Coordinated with team members regarding moderation updates, user concerns, and ongoing support cases.

5. User Support & Onboarding

  • Responded to 30+ community questions and support requests across community platforms.

  • Supported Mini-Pay users experiencing swap and claim friction by providing alternative guides and troubleshooting support.

  • Assisted users with onboarding-related guidance and navigation across ecosystem tools and activities.

6. Recurring Issues Identified

Recurring user issues observed during the week still remain:

  • Mini-Pay failed claims & swaps
  • Issues related to SUP Claims

This issue have been reported accordingly and are currently under ongoing investigation and review.

7. Resource Improvements & Initiatives Supported

  • Drafted GoodNews highlight, showcasing last months key activities and updates.

  • Contributed to community Cusd faucet for mini pay users, helping encourage participation, education, and ecosystem engagement.

8. Content, Communication & Amplification

  • Created and promoted the July community moderation summary, sharing

  • Amplified ecosystem activities such as the GoodDAO 2.0 & GoodBuilders S4 and engagement opportunities across community channels.

  • Drafted GoodNews highlight, showcasing last months key activities and updates.

9. Metrics, Figures & Evidence

Below are key moderation and engagement metrics recorded during the week:

10. Next Week Focus Areas

My focus for next week will include:

  • Improving moderation efficiency through faster response and escalation processes.

  • Strengthening community health through proactive moderation, spam/bot removal, and security awareness.

  • Supporting and organizing community engagement initiatives and rewarding participation activities such as, GoodDollar Academy, Learn & Earn Quiz, GoodChat

  • Promoting ecosystem activities and important community updates.

  • Continuing collaboration with team members to ensure smooth moderation and support operations.

Week 2 Contributions:

1. Week 2 Focus

In week 2, my focus was on providing community support activities, including responding to user inquiries, escalating important issues, reporting bugs, promoting ecosystem activities, and coordinating with team members to ensure smooth community operations.

2. Moderation Coverage

Assisted moderation coverage across 5 community channels, including:

  • Telegram Main Channel, Telegram Support Channel, Discourse, Discord & Twitter/X

3. Key Responsibilities Handled

During the week, I actively supported the community through:

  • User support and onboarding, Content creation and publication, Ecosystem promotions and amplification, Community engagement initiatives & rewards distribution and Team coordination.

4. Moderation Actions, Community Health & Coordination

  • Removed 8 spam/scam/fake-link/warning messages across community channels.

  • Maintained community focus on constructive engagement and ongoing ecosystem activities (GoodDAO 2.0) through daily reminders and updates.

  • Ensured timely responses to user questions, concerns, and requests.

  • Supported community health by fostering engagement through rewarding initiatives and educational activities

  • Promoted relevant GoodDollar and ecosystem activities across community platforms.

  • Coordinated with team members regarding moderation updates, user concerns, and ongoing support cases.

5. User Support & Onboarding

  • Responded to 34+ community questions and support requests across community platforms.

  • Supported Mini-Pay users experiencing swap and claim friction by providing alternative guides and troubleshooting support.

  • Assisted users with onboarding-related guidance and navigation across ecosystem tools and activities.

6. Recurring Issues Identified

Recurring user issues observed during the week still remain:

  • MiniPay failed swaps
  • SUperfluid Claim Challenges

7. Resource Improvements & Initiatives Supported.

  • Contributed to community Initiatives & CUSD faucet for mini pay users, helping encourage participation, education, and ecosystem engagement.

8. Content, Communication & Amplification

  • Created and promoted the weekly community update, sharing highlight on previous week achievements and what’s ahead.

  • Amplified ecosystem activities such as the GoodBuilders S4 Demo Days and engagement opportunities across community channels. GoodRemind and Superfluid Season 6.

9. Metrics, Figures & Evidence

Below are key moderation and engagement metrics recorded during the week:

10. Next Week Focus Areas

My focus for next week will include:

  • Improving moderation efficiency through faster response and escalation processes.

  • Strengthening community health through proactive moderation, spam/bot removal, and security awareness.

  • Supporting and organizing community engagement initiatives and rewarding participation activities GoodBuilders S4, GoodDAO 2.0, GoodRemind and Superfluid Campaign.

  • Promoting ecosystem activities and important community updates.

  • Continuing collaboration with team members to ensure smooth moderation and support operations.

Week 3 Contributions:

Week 3 Focus

In week 3, my focus was on providing community support activities, including responding to user inquiries, escalating important issues, reporting bugs, supporting community health through reward engagement initiatives, promoting ecosystem activities, and coordinating with team members to ensure smooth community operations.

2. Moderation Coverage

Assisted moderation coverage across 5 community channels, including:

  • Telegram Main Channel, Telegram Support Channel, Discourse, Discord & Twitter/X

3. Key Responsibilities Handled

During the week, I actively supported the community through:

  • User support and onboarding, Content creation and publication, Ecosystem promotions and amplification, Community engagement initiatives & rewards distribution and Team coordination.

4. Moderation Actions, Community Health & Coordination

  • Removed 2 spam/scam/fake-link/warning messages across community channels.

  • Maintained community focus on constructive engagement and ongoing ecosystem activities (GoodDAO 2.0) through daily reminders and updates.

  • Ensured timely responses to user questions, concerns, and requests.

  • Supported community health by fostering engagement through rewarding initiatives and educational activities (GoodDollar Academy & Learn & Earn Quiz).

  • Promoted relevant GoodDollar and ecosystem activities across community platforms.

  • Coordinated with team members regarding moderation updates, user concerns, and ongoing support cases.

5. User Support & Onboarding

  • Responded to 26+ community questions and support requests across community platforms.

  • Supported Mini-Pay users experiencing swap and claim friction by providing alternative guides and troubleshooting support.

  • Assisted users with onboarding-related guidance and navigation across ecosystem tools and activities.

6. Recurring Issues Identified

Recurring user issues observed during the week still remain:

  • MiniPay failed swaps

7. Resource Improvements & Initiatives Supported

  • Contributed to community reward initiatives for Daily Tasks, Learn & Earn Quiz & CUSD faucet for mini pay users, helping encourage participation, education, and ecosystem engagement.

8. Content, Communication & Amplification

  • Created and promoted the weekly community update, sharing highlight on previous week achievements and what’s ahead.

  • Amplified ecosystem activities such as the GoodBuilders Season 4, and engagement opportunities across community channels.

  • Created and promoted GoodNews forJune highlights and GoodChat, supporting constructive engagements around GoodDAO 2.0.

  • Created and published content for Learn & Earn Quiz, fostering community education & rewards.

9. Metrics, Figures & Evidence

Below are key moderation and engagement metrics recorded during the week:

10. Next Week Focus Areas

My focus for next week will include:

  • Improving moderation efficiency through faster response and escalation processes.

  • Strengthening community health through proactive moderation, spam/bot removal, and security awareness.

  • Supporting and organizing community engagement initiatives and rewarding participation activities ( GoodBuilders S4 & GoodDAO 2.0)

  • Promoting ecosystem activities and important community updates.

  • Supporting the release and awareness campaigns for Superfluid rewards.

  • Continuing collaboration with team members to ensure smooth moderation and support operations.

Week 4 Contributions:

Week 4 focus remain on core moderation and community support activities, including responding to user inquiries, escalating important issues, reporting bugs, supporting community health through reward engagement initiatives, promoting ecosystem activities, and coordinating with team members to ensure smooth community operations.

2. Moderation Coverage

Assisted moderation coverage across 5 community channels, including:

  • Telegram Main Channel, Telegram Support Channel, Discourse, Discord & Twitter/X

3. Key Responsibilities Handled

During the week, I actively supported the community through:

  • User support and onboarding, Content creation and publication, Ecosystem promotions and amplification, Community engagement initiatives & rewards distribution and Team coordination.

4. Moderation Actions, Community Health & Coordination

  • Removed 27+ spam/scam/fake-link/warning messages across community channels.

  • Maintained community focus on constructive engagement and ongoing ecosystem activities (GoodBuilders Season 4 and Superfluid Claims/Voting) through daily reminders and updates.

  • Ensured timely responses to user questions, concerns, and requests.

  • Supported community health by fostering engagement through rewarding initiatives and educational activities.

  • Shared timely security reminders and updates to help keep community members safe from scams and malicious links.

  • Promoted relevant GoodDollar and ecosystem activities across community platforms.

  • Coordinated with team members regarding moderation updates, user concerns, and ongoing support cases.

5. User Support & Onboarding

  • Responded to 31+ community questions and support requests** across community platforms.

  • Supported MiniPay users experiencing swap and claim friction by providing alternative guides and troubleshooting support.

  • Assisted users with onboarding-related guidance and navigation across ecosystem tools and activities.

6. Recurring Issues Identified

Recurring user issues observed during the week still remain:

  • Mini-Pay failed swaps/login
  • Superfluid Voting Challenges

These issues have been reported accordingly and are currently under ongoing investigation and review.

7. Resource Improvements & Initiatives Supported

  • Created and published content for GoodStories initiative, showcasing community experiences, a strategy to improve ecosystem visibility, user retention and rewards.

8. Content, Communication & Amplification

  • Created and promoted the weekly community update, sharing highlight on previous week achievements and what’s ahead.

  • Amplified ecosystem activities such as the GoodBuilders Demo Days, Superfluid updates and engagement opportunities across community channels.

9. Metrics, Figures & Evidence

Below are key moderation and engagement metrics recorded during the week:

10. Next Week Focus Areas

My focus for next week will include:

  • Providing summary of August community moderation.

  • Creating a collective plan for September Moderation.

  • Improving moderation efficiency through faster response and escalation processes.

  • Strengthening community health through proactive moderation, spam/bot removal, and security awareness.

  • Supporting and organizing community engagement initiatives and rewarding participation activities.

  • Promoting ecosystem activities and important community updates.

  • Continuing collaboration with team members to ensure smooth moderation and support operations.

1 Like
GIMT - Community Moderation Coordination
5

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3 Likes
6

This is really great

2 Likes
7

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2 Likes
8

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2 Likes
9

September - Weekly Moderation Contribution Report

Week 1 Contributions:

Week 1 Focus

In September week 1, my focus was on making new month preparations/reports, and community support activities, including responding to user inquiries, escalating important issues, reporting bugs, supporting community health through reward engagement initiatives, promoting ecosystem activities, and coordinating with team members to ensure smooth community operations.

2. Moderation Coverage

Assisted moderation coverage across 5 community channels, including:

  • Telegram Main Channel, Telegram Support Channel, Discourse, Discord & Twitter/X

3. Key Responsibilities Handled

During the week, I actively supported the community through:

  • User support and onboarding

  • Bug reporting and issue escalation

  • Content creation and publication

  • Ecosystem promotions and amplification

  • Team coordination

4. Moderation Actions, Community Health & Coordination

  • Removed 5+ spam/scam/fake-link/warning messages across community channels.

  • Maintained community focus on constructive engagement and ongoing ecosystem activities (Superfluid & GoodBuilders S4).

  • Ensured timely responses to user questions, concerns, and requests.

  • Supported community health by fostering engagement through rewarding initiatives and educational activities.

  • Shared timely security reminders and updates to help keep community members safe from scams and malicious links.

  • Promoted relevant ecosystem activities across community platforms.

  • Coordinated with team members regarding moderation updates, user concerns, and ongoing support cases.

5. User Support & Onboarding

  • Responded to 20+ community questions and support requests across community platforms.

  • Supported Mini-Pay users experiencing swap and claim friction by providing alternative guides and troubleshooting support.

  • Assisted users with onboarding-related guidance and navigation across ecosystem tools and activities.

6. Recurring Issues Identified

Recurring user issues observed during the week still remain:

  • Failed Swaps due to liquidity issues

This issue have been reported accordingly and are currently under ongoing investigation and review.

7. Resource Improvements & Initiatives Supported

  • Contributed to community for mini pay users, helping encourage participation, education, and ecosystem engagement.

8. Content, Communication & Amplification

  • Created and promoted the July community moderation summary, sharing

  • Amplified ecosystem activities such as the Superfluid & GoodBuilders S4 and engagement opportunities across community channels.

9. Metrics, Figures & Evidence

Below are key moderation and engagement metrics recorded during the week:

10. Next Week Focus Areas

My focus for next week will include:

  • Improving moderation efficiency through faster response and escalation processes.

  • Strengthening community health through proactive moderation, spam/bot removal, and security awareness.

  • Promoting ecosystem activities and important community updates.

  • Continuing collaboration with team members to ensure smooth moderation and support operations.

Week 2 Contributions:

. Week 2 Focus

In week 2, my focus was on providing community support activities, including responding to user inquiries, escalating important issues, reporting bugs, promoting ecosystem activities, and coordinating with team members to ensure smooth community operations.

2. Moderation Coverage

Assisted moderation coverage across 5 community channels, including:

  • Telegram Main Channel, Telegram Support Channel, Discourse, Discord & Twitter/X

3. Key Responsibilities Handled

During the week, I actively supported the community through:

  • User support and onboarding, Content creation and publication, Ecosystem promotions and amplification, Community engagement initiatives & rewards distribution and Team coordination.

4. Moderation Actions, Community Health & Coordination

  • Removed 11 spam/scam/fake-link/warning messages across community channels.

  • Maintained community focus on constructive engagement and ongoing ecosystem issue (Protocol).

  • Ensured timely responses to user questions, concerns, and requests.

  • Supported community health by fostering engagement through rewarding initiatives and educational activities

  • Promoted relevant GoodDollar and ecosystem activities across community platforms.

  • Coordinated with team members regarding moderation updates, user concerns, and ongoing support cases.

5. User Support & Onboarding

  • Responded to 24+ community questions and support requests across community platforms.

  • Supported Mini-Pay users experiencing swap and claim friction by providing alternative guides and troubleshooting support.

  • Assisted users with onboarding-related guidance and navigation across ecosystem tools and activities.

6. Recurring Issues Identified

Recurring user issues observed during the week still remain:

  • Failed Swaps due to liquidity issues

7. Resource Improvements & Initiatives Supported.

  • Contributed to mini pay users, helping encourage participation, education, and ecosystem engagement.

8. Content, Communication & Amplification

  • Created and promoted the weekly community update, sharing highlight on previous week achievements and what’s ahead.

  • Amplified ecosystem activities such as the GoodBuilders S4 Demo Days and engagement opportunities across community channels. GoodRemind and Superfluid Season 6.

9. Metrics, Figures & Evidence

Below are key moderation and engagement metrics recorded during the week:

  • Total User Responses Attended: 24

  • Total Bugs Reported: 0

  • Total Spam/Bot Removals: 11

  • Total Content/Promotional Publications:

10. Next Week Focus Areas

My focus for next week will include:

  • Improving moderation efficiency through faster response and escalation processes.

  • Strengthening community health through proactive moderation, spam/bot removal, and security awareness.

  • Supporting and organizing community engagement initiatives and rewarding participation activities GoodBuilders S4, GoodDAO 2.0, GoodRemind and Superfluid Campaign.

  • Promoting ecosystem activities and important community updates (Protocol)

  • Continuing collaboration with team members to ensure smooth moderation and support operations.

Week 3 Contributions:

Week 3 Focus

In week 3, my focus was on providing community support activities, including responding to user inquiries, escalating important issues, reporting bugs, supporting community health through reward engagement initiatives, promoting ecosystem activities, and coordinating with team members to ensure smooth community operations.

2. Moderation Coverage

Assisted moderation coverage across 5 community channels, including:

  • Telegram Main Channel, Telegram Support Channel, Discourse, Discord & Twitter/X

3. Key Responsibilities Handled

During the week, I actively supported the community through:

  • User support and meditating user concerns regarding protocol issue.

4. Moderation Actions, Community Health & Coordination

  • Removed 8 spam/scam/fake-link/warning messages across community channels.

  • Ensured timely responses to user questions, concerns, and requests.

  • Coordinated with team members regarding moderation updates, user concerns, and ongoing support cases.

5. User Support & Onboarding

  • Responded to 28+ community questions and support requests across community platforms.

6. Recurring Issues Identified

Recurring user issues observed during the week still remain:

  • Protocol Issues

7. Resource Improvements & Initiatives Supported

  • None

8. Content, Communication & Amplification

  • Amplified ecosystem activities such as the GoodBuilders Season 4, and protocol updates across community channels.

9. Metrics, Figures & Evidence

Below are key moderation and engagement metrics recorded during the week:

10. Next Week Focus Areas

My focus for next week will include:

  • Improving moderation efficiency through faster response and escalation processes.

  • Strengthening community health through proactive moderation, spam/bot removal, and security awareness.

  • Promoting ecosystem activities and important community updates.

  • Continuing collaboration with team members to ensure smooth moderation and support operations.

Week 4 Contributions:

Week 4 focus remain on core moderation and community support activities, including responding to user inquiries, escalating important issues, reporting bugs, supporting community health through reward engagement initiatives, promoting ecosystem activities, and coordinating with team members to ensure smooth community operations.

2. Moderation Coverage

Assisted moderation coverage across 5 community channels, including:

  • Telegram Main Channel, Telegram Support Channel, Discourse, Discord & Twitter/X

3. Key Responsibilities Handled

During the week, I actively supported the community through:

  • User support and meditating user concerns regarding protocol issue.

4. Moderation Actions, Community Health & Coordination

  • Removed 10 spam/scam/fake-link/warning messages across community channels.

  • Ensured timely responses to user questions, concerns, and requests.

  • Coordinated with team members regarding moderation updates, user concerns, and ongoing support cases.

5. User Support & Onboarding

  • Responded to 20+ community questions and support requests across community platforms.

6. Recurring Issues Identified

Recurring user issues observed during the week still remain:

  • Protocol Issues

7. Resource Improvements & Initiatives Supported

  • None

8. Content, Communication & Amplification

  • Amplified ecosystem activities such as the GoodBuilders Season 4, and protocol updates across community channels.

9. Metrics, Figures & Evidence

Below are key moderation and engagement metrics recorded during the week:

  • Total User Responses Attended: 20

  • Total Support Cases Directly Resolved: 7
    Support Evidence:

  • Total Bugs Reported: 0

  • Total Spam/Bot Removals: 10

  • Total Content/Promotional Publications:

10. Next Week Focus Areas

My focus for next week will include:

  • Improving moderation efficiency through faster response and escalation processes.

  • Strengthening community health through proactive moderation, spam/bot removal, and security awareness.

  • Promoting ecosystem activities and important community updates.

  • Continuing collaboration with team members to ensure smooth moderation and support operations.

1 Like
GIMT - Community Moderation Coordination