Betz Lenz- Community Moderation Coordination

Community
1

May 2026 Community Moderation Monthly Report

Week 1 Contributions:

Betz Lenz – Weekly Moderation Contribution Report
Week 1 Contributions

  1. Moderation & Community Health
  • Removed 10 spam/scam/fake‑link messages across community channels.
  • Assisted moderation coverage across multiple community platforms.
  • Reported and escalated MiniPay swap issue caused by increased network fees to the dev team.
  1. User Support & Onboarding
  • Helped MiniPay users resolve swapping/claiming issues due to fee increases.
  • Provided guidance to new users on GoodDapp/GoodWallet claiming flow.
  • Escalated technical issues affecting MiniPay claims to developers.
  1. Community & Ecosystem Support
  • Supported ecosystem initiatives including:
    • Assisted in publishing GoodNews highlights: https://ubi.gd/3P6LFEr
    • Contributed to GoodMarket development to support GoodDapp/GoodWallet, ensuring MiniPay users can claim without fail.
    • Participated in UAT testing for LayerZero bridging (XDC → Celo) and documented proof of work: Betz UAT Result.
  1. Coordination & Operations
  • Coordinated with moderation team members on coverage and escalation.
  • Identified recurring friction points (MiniPay swap/claim failures).
  • Reported technical issues with clear evidence to devs for resolution.
  1. Key Outcomes
  • Improved moderation responsiveness across active channels.
  • Helped resolve/support multiple MiniPay user issues related to swapping and claiming.
  • Increased visibility through GoodNews publishing and ecosystem support.
  • Supported smoother moderation coordination and escalation handling.
  1. Next Focus Areas
  • Strengthen moderation coverage and response time.
  • Improve onboarding and user support efficiency.
  • Continue supporting ecosystem campaigns and engagement activities.
  • Enhance operational coordination and reporting visibility.
Week 2 Contributions:

Betz Lenz – Weekly Moderation Contribution Report
Week 2 Contributions

  1. Moderation & Community Health
  • Removed spam/scam messages across community channels (continuing coverage from Week 1).
  • Assisted users reporting failed claims on Fuse; explained that Fuse contract is nearly drained and not recommendable for claiming.
  • Provided small Fuse token support to a user insisting on claiming, clarifying that only ~1.95 G$ is claimable.
  1. User Support & Onboarding
  • Assisted users with staking issues and provided guidance for resolution.
  • Helped users swap G$ to cUSD via GoodWallet and transfer cUSD to MiniPay wallet.
  • Continued onboarding support for MiniPay users facing swap/claim friction.
  1. Community & Ecosystem Support
  • Observed almost 20 previously inactive wallets (last active >30 days) reactivated through GoodMarket claiming integration, enabling MiniPay users to claim successfully despite stablecoin gas fee issues.
  • Published a community guide: How to Export and Import Seed Phrase from MiniPay to MetaMask (Guide: How to Export and Import Seed Phrase from Minipay to Metamask), enabling simpler claiming flows and multi‑chain support (XDC, Fuse, Celo).
  • Launched Learn & Earn via GoodMarket (https://goodmarket.live/learn-and-earn), funding daily tasks to drive user engagement. This week reached 170 total participants. Users receive rewards every 3 days and share GoodDollar ecosystem content through social media (e.g., Twitter).
  • Supported Community Stories initiative where users share experiences about GoodDollar ecosystem. This week recorded 27 stories published by participants.
  • Continued contributions to GoodMarket development and support for MiniPay users.
  1. Coordination & Operations
  • Coordinated with moderation team on coverage and escalation of Fuse claiming issues.
  • Reported technical issues with clear documentation to devs for resolution.
  • Maintained visibility of support cases and documentation for user assistance.
  1. Issue Trends (based on moderation dashboard)
  • Unknown Issue: 164 tickets total (136 still needing moderator review).
  • User Provided Evidence: 21 tickets total (20 needing moderator review).
  • MiniPay GoodDapp Swap Failed: 28 tickets total (all closed).
  • Cannot Claim G$: 6 tickets total (all closed).
  • How to Claim G$: 2 tickets total (all closed).
    These totals highlight common pain points (claiming and swapping), aligning with my direct support efforts for staking, swap guidance, and Fuse claim clarifications.
  1. Key Outcomes
  • Improved responsiveness to user issues (Fuse claiming, staking, swapping).
  • Helped reduce failed claims by providing alternative flows (GoodMarket, MetaMask guide).
  • Increased ecosystem engagement through reactivation of inactive wallets.
  • Expanded ecosystem visibility via Learn & Earn (170 participants) and Community Stories (27 posts).
  • Strengthened moderation coordination and reporting transparency.
  1. Next Focus Areas
  • Address MiniPay gas network challenges and propose solutions for smoother claiming and swapping in GoodDapp.
  • Expand user education materials for simpler onboarding and cross‑chain claiming.
  • Support ecosystem campaigns and technical testing.
  • Enhance operational coordination and reporting visibility.
Week 2 Contributions:

Betz Lenz – Weekly Moderation Contribution Report
Week 3 Contributions

  1. Moderation & Community Health
  • Handled a total of 76 group messages/interactions during moderation coverage.
  • Removed 11 spam/scam messages across community channels to help maintain community safety and reduce unwanted activity.
  • Assisted 13 user support tickets/issues across GoodDollar community channels and GoodDollar Support Desk.
  • On May 18, 2026, promoted Superfluid educational awareness within the GoodDollar community channel: Telegram: View @GoodDollarX
  • On May 21, 2026, assisted users experiencing MiniPay swap failures and escalated the issue to the devs team. The reported issue was resolved within the same day.
  • Provided user guidance on transferring G$ tokens from GoodWallet to MiniPay accounts.
  1. User Support & Onboarding
  • Continued assisting MiniPay users experiencing swap and claiming friction.
  • Helped users understand wallet transfer flows between GoodWallet and MiniPay.
  • Supported users encountering network fee and stablecoin-related onboarding challenges.
  • Provided educational guidance regarding cUSD/stablecoin usage for claiming and swapping fees on MiniPay.
  • Assisted users in understanding the automatic swap confirmation flow during claiming and swapping activities.
  1. Recurring Issues Identified
    Recurring user issues observed during the week include:
  • MiniPay failed swaps
  • Claiming friction caused by stablecoin gas fee requirements
  • Wallet transfer confusion between GoodWallet and MiniPay
    These issues were escalated and documented accordingly for dev team visibility and troubleshooting.
  1. Community & Ecosystem Support
  • Supported Community Stories reward distribution for 17 participants contributing ecosystem-related stories and experiences.
  • Continued contributions to GoodMarket ecosystem integrations supporting GoodDollar claiming and swapping flows.
  • GoodMarket ecosystem metrics during this reporting period:
    • Active earners: 855
    • Users verified via GoodMarket: 473
    • Unique GoodMarket claim users: 145
    • Total confirmed claims: 540 (including MiniPay users)
  • Overview dashboard: https://goodmarket.live/overview
  • Continued monthly contribution of 5 cUSD faucet support to assist MiniPay users with claiming and swapping activities, helping reduce onboarding friction caused by network fee requirements.
  • GoodMarket’s assistance flow first requests CELO faucet support through GoodDollar faucet integrations for MiniPay users. After users receive initial CELO gas support, GoodMarket provides small cUSD faucet assistance and educational guidance explaining that stablecoins (cUSD) are required for claiming and swapping fees on MiniPay.
  • Supported users through GoodMarket’s automatic swap assistance flow, where users are guided through converting CELO into cUSD before manually confirming transactions.
  1. Coordination & Operations
  • Coordinated with the devs team regarding MiniPay swap failure reports and escalation handling.
  • Reported user issues with clear documentation for faster troubleshooting and resolution.
  • Maintained visibility of user support concerns and assisted with onboarding-related clarifications.
  • Continued coordination regarding ecosystem support initiatives and user accessibility improvements.
  1. Metrics, Figures & Evidence
    Below are key moderation and ecosystem metrics recorded during the week:
  • Total Group Messages/Interactions Handled: 76
  • Total User Tickets/Support Cases Assisted: 13
  • Community Stories Participants Rewarded: 17
  • GoodMarket Active Earners: 855
  • Verified via GoodMarket: 473
  • Unique Claim Users (GoodMarket): 145
  • Total Confirmed Claims: 540
  • Support conversation records and moderation activity logs: Working Management — Dashboard
    These metrics reflect ongoing moderation coverage, onboarding support, ecosystem engagement, and claiming assistance efforts.
  1. Key Outcomes
  • Improved response time for MiniPay-related swap issues through direct escalation and coordination with the devs team.
  • Helped users better understand GoodWallet-to-MiniPay transfer flows and stablecoin fee requirements.
  • Continued supporting ecosystem accessibility through GoodMarket integrations and faucet assistance.
  • Expanded ecosystem participation through Community Stories reward distribution and active onboarding support.
  • Strengthened operational coordination between moderation support and technical issue escalation.
  1. Next Week Focus Areas
    My focus for next week will include:
  • Continuing support for MiniPay users experiencing claiming and swap friction.
  • Expanding onboarding assistance and educational guidance related to stablecoin fee requirements.
  • Supporting ecosystem accessibility through GoodMarket integrations and faucet assistance initiatives.
  • Assisting with moderation coverage, user issue escalation, and documentation visibility.
  • Supporting ecosystem engagement initiatives and community participation activities.
  • Continuing coordination with devs team regarding recurring user-reported issues and onboarding improvements.
Week 4 Contributions:

Betz Lenz – Weekly Moderation Contribution Report
Week 4 Contributions

  1. Week 4 Focus

Week 4 focus was centered on core moderation and community support activities, including handling support tickets and conversations, removing spam bots, supporting MiniPay users with cUSD faucet disbursement, promoting ecosystem activities through campaigns, Learn & Earn, and Community Stories, and coordinating with team members to ensure smooth community operations.

  1. Moderation Coverage

Assisted moderation coverage across multiple community channels, including:

  • Telegram Main Channel
  • Telegram Support Channel
  • Discourse
  • Discord
  • Twitter/X
  1. Key Responsibilities Handled

During the week, I actively supported the community through:

  • User support and onboarding
  • Bug reporting and issue escalation
  • Campaign creation and reward distribution
  • Ecosystem promotions and amplification
  • Community engagement initiatives
  • Team coordination
  1. Moderation Actions, Community Health & Coordination
  • Removed 13 spam bots across community channels.
  • Maintained community focus on constructive engagement and ongoing ecosystem activities.
  • Ensured timely responses to user questions, concerns, and requests.
  • Supported community health by fostering engagement through rewarding initiatives and educational activities.
  • Promoted relevant GoodDollar and ecosystem activities across community platforms.
  • Coordinated with team members regarding moderation updates, user concerns, and ongoing support cases.
  1. User Support & Onboarding
  • Handled 37 support tickets and 452 total messages across GoodDollar Support Desk and GoodDollarX.
    Full tracking of support tickets/messages (May 25–31, 2026): Working Management — Dashboard
  • Assisted MiniPay users experiencing swap and claim friction by providing cUSD faucet support.
    16 MiniPay wallets received cUSD from GoodMarket faucet.
    Faucet contract proof: Address: 0x46f5d2fa...2f7e04625 | CeloScan
  • Guided new claimers through GoodMarket flow and verified successful claims.
  1. Recurring Issues Identified

Recurring user issues observed during the week:

  • MiniPay failed swaps
  • Failed Fuse claims on GoodWallet
    These issues remain under ongoing investigation and review.
  1. Resource Improvements & Initiatives Supported
  1. Content, Communication & Amplification
  • Promoted ecosystem activities and campaigns across community channels.
  • Shared updates and reminders to encourage constructive engagement.
  • Amplified Learn & Earn and Community Stories participation and campaign visibility.
  • Supported awareness around cUSD faucet and GoodMarket onboarding flows.
  1. Metrics, Figures & Evidence
  • Total Support Tickets: 37
  • Total Messages: 452
  • Spam/Bot Removals: 13
  • MiniPay Wallets Supported via Faucet: 16
  • GoodMarket Verified/Reactivate Users: 64
  • GoodMarket Unique Claimers: 30
  • GoodMarket Confirmed Claims: 182
  • Active Earners: 841 (down from 855)
  • Learn & Earn Participants: 163
  • Rewards Distributed: 150K G$
  • Community Stories Participants: 22

Evidence Links:

  1. Next Week Focus Areas

My focus for next week will include:

  • Improving moderation efficiency through faster response and escalation processes.
  • Strengthening community health through proactive moderation, spam/bot removal, and security awareness.
  • Supporting and organizing community engagement initiatives and rewarding participation activities.
  • Expanding GoodMarket onboarding support and faucet transparency.
  • Promoting ecosystem activities and important community updates.
  • Continuing collaboration with team members to ensure smooth moderation and support operations.
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GIMT - Community Moderation Coordination
2

June 2026 Community Moderation Monthly Report

Week 1 Contributions:
Week 1 Contributions

Week 1 focus was on moderation coverage, faucet support, bug reporting, and ecosystem engagement. I ensured community health by handling tickets, removing spam, supporting MiniPay faucet distributions, reporting technical issues, and amplifying ecosystem initiatives like GoodMarket daily tasks and governance reflection campaigns.

  1. Moderation & Community Health

  • Telegram Main Channel
  • Telegram Support Channel
  • Discourse
  1. Key Responsibilities Handled
  • User support and onboarding
  • Bug reporting and escalation (MiniPay swap failures, Fuse claiming gas issue)
  • Faucet support distribution for MiniPay users
  • Ecosystem engagement (GoodMarket daily tasks, governance reflection campaign)
  • Spam/bot removal and community health maintenance
  • Team coordination and reporting
  1. Moderation Actions, Community Health & Coordination
  • Reported 3 bug issues (MiniPay swap failures, Fuse claiming gas issue).
  • Handled 12 support ticket conversations across the week.
  • Removed 15+ spam/fake links across community channels.
  • Maintained community focus on constructive engagement and ecosystem activities.
  • Coordinated with team members regarding moderation updates and user concerns.
  • Reference link (from June 1 to 7,2026 support tickets): Working Management Dashboard
  1. Faucet Support
  • Day 1: 6 wallet addresses supported
  • Day 2: 9 wallet addresses supported
  • Day 3: 7 wallet addresses supported
  • Day 4: 8 wallet addresses supported
  • Day 5: 5 wallet addresses supported
  • Day 6: 1 wallet address supported
  • Day 7: 21 wallet addresses supported
    Total: 57 wallet addresses supported
  1. GoodMarket Metrics
    Daily Contributions:
  • Day 1: Verified/reverified 7; New claimers 6; Confirmed claims 45
  • Day 2: Verified/reverified 10; New claimers 7; Confirmed claims 55
  • Day 3: Verified/reverified 8; New claimers 8; Confirmed claims 52
  • Day 4: Verified/reverified 5; New claimers 5; Confirmed claims 43
  • Day 5: Verified/reverified 4; New claimers 2; Confirmed claims 26
  • Day 6: Verified/reverified 5; New claimers 3; Confirmed claims 54
  • Day 7: Verified/reverified 43; New claimers 4; Confirmed claims 71
  1. GoodMarket Totals
  • Total new verified/reverified: 614
  • Total unique claimers: 201
  • Total confirmed claims: 1040
  • GoodMarket overview link: GoodMarket Analystics
  1. Community & Ecosystem Support
    Governance Awareness Campaign — 9 participant proofs:
    • Telegram: View @GoodDollarX
    • Telegram: View @GoodDollarX
    • Telegram: View @GoodDollarX
    • Telegram: View @GoodDollarX
    • Telegram: View @GoodDollarX
    • Telegram: View @GoodDollarX
    • Telegram: View @GoodDollarX
    • Telegram: View @GoodDollarX
  • Executed GoodMarket daily task encouragement posts (Twitter/Telegram).
  • Approved 42 participants (Day 4) and 32 participants (Day 5) for GoodMarket daily task.
  • Launched Community Reflection Campaign on governance voting decision‑making, published via Facebook.
    • Link: Governance Campaign
  • Continued GoodMarket daily task approvals and engagement (Day 7).
  1. Metrics, Figures & Evidence
  • Total User Responses Attended: 12 support tickets handled
  • Total Bugs Reported: 3
  • Total Spam/Bot Removals: 15+
  • Total Faucet Support: 57 wallet addresses
  • Total GoodMarket Verified/Reverified: 614
  • Total Unique Claimers: 201
  • Total Confirmed Claims: 1040
  • Evidence Links:
    • Support tickets (Day 4): Working Dashboard Management
    • GoodMarket overview: https://goodmarket.live/overview
    • Community Reflection Campaign: Community Reflection Campaign
  1. Next Week Focus
    Next week’s focus will be on improving moderation efficiency through faster response and escalation processes, strengthening community health by proactive spam/bot removal and security awareness, supporting and organizing community engagement initiatives with rewarding participation activities, promoting ecosystem updates and campaigns, and continuing collaboration with team members to ensure smooth moderation and support operations.
Week 2 Contributions

Betz Lenz – Weekly Moderation Contribution Report

June 2026 – Week 2 Contributions

Week 2 focus was on moderation coverage, user onboarding support, ecosystem accessibility, community engagement, and GoodMarket growth initiatives. I contributed to community health by handling support tickets, removing spam, resolving the GoodMarket XDC claiming issue, reporting the MiniPay Uniswap widget issue, providing cUSD faucet assistance, supporting Learn & Earn activities, facilitating G$ streaming reward distributions, and promoting ecosystem initiatives including GoodNews, GoodBuilder Season 4, Community Challenges, and GoodMarket educational campaigns.

1. Moderation & Community Health

  • Provided moderation coverage across GoodDollar community channels and ecosystem support activities.
  • Handled a total of 19 support ticket conversations during the reporting period.
  • Removed 8 spam/fake links to maintain community safety and engagement quality.
  • Resolved a GoodMarket XDC claiming issue reported by users.
  • Reported a technical issue involving the MiniPay Uniswap widget for investigation and escalation.
  • Continued assisting users with claiming, verification, onboarding, and ecosystem-related concerns.

2. User Support & Onboarding

  • Assisted users experiencing claiming and onboarding friction within the GoodDollar ecosystem.
  • Supported users with GoodWallet, GoodMarket, and MiniPay-related questions and workflows.
  • Provided guidance regarding wallet setup, verification, claiming procedures, and ecosystem participation.
  • Assisted users requiring cUSD support to complete onboarding and transaction-related activities.
  • Recommended alternative wallet access solutions, including exporting MiniPay seed phrases to MetaMask when appropriate.

3. Recurring Issues Identified

Recurring user concerns observed during the reporting period included:

  • Claiming friction caused by transaction fee requirements.
  • User confusion regarding ecosystem wallet interactions and transfer processes.
  • Verification and claiming-related onboarding questions.
  • MiniPay-related transaction and swap concerns.
  • GoodMarket XDC claiming issue (resolved).
  • Uniswap widget & GoodDollar reserve functionality issue reported for technical review.

These issues were documented and escalated where necessary to improve user experience and ecosystem accessibility.

4. Community & Ecosystem Support

  • Supported GoodMarket ecosystem initiatives and onboarding activities throughout the week.

  • Assisted 147 wallet addresses through cUSD faucet support to help users complete ecosystem transactions and onboarding requirements.

  • Published ecosystem announcements and engagement campaigns, including:

    • GoodNews Announcement:
    Telegram: View @GoodDollarAnnouncements

    • GoodBuilder Season 4 Announcement:
    Telegram: View @GoodDollarAnnouncements

    • Community Challenge Initiative:
    Telegram: View @GoodDollarX

    • MiniPay Gas Reminder:
    Telegram: View @GoodDollarX

    • Learn & Earn Quiz Announcement:
    Telegram: View @GoodDollarAnnouncements

  • Congratulated 238 Learn & Earn participants and supported community recognition efforts:
    Telegram: View @GoodDollarX

  • Recommended MiniPay users willing to claim via XDC to export their seed phrase from MiniPay to MetaMask in order to access GoodDApp through MetaMask:
    Telegram: View @GoodDollarX

  • Disbursed G$ Streaming rewards through GoodMarket integration as part of the Learn & Earn community engagement initiative.

  • Supported ecosystem participation by rewarding eligible users through continuous G$ streaming distributions and community incentive programs.

5. Coordination & Operations

  • Coordinated ecosystem support activities related to user onboarding and accessibility improvements.

  • Documented reported issues and maintained visibility of user concerns for escalation and follow-up.

  • Continued operational support for claiming, verification, and ecosystem participation workflows.

  • Assisted in maintaining communication between community support activities and technical issue reporting processes.

  • Monitored GoodMarket ecosystem activity and participation metrics throughout the reporting period.

Operational References:

6. Metrics, Figures & Evidence

Below are key moderation and ecosystem metrics recorded during the week:

  • Total Support Tickets & Conversations: 36

  • Total Spam Messages/Links Removed: 8

  • Wallet Addresses Supported via cUSD Faucet: 147

  • Verified/Reverified Users: 751

  • Unique GoodMarket Claimers: 228

  • Total Confirmed Claims: 1,552

Evidence and Reference Links:

These metrics reflect moderation coverage, onboarding assistance, ecosystem participation, issue escalation, claiming support efforts, and community engagement initiatives conducted throughout the reporting period.

7. Key Outcomes

  • Maintained consistent moderation coverage and community support throughout the reporting period.
  • Improved ecosystem accessibility through cUSD faucet assistance for 147 wallet addresses.
  • Successfully resolved a GoodMarket XDC claiming issue affecting users.
  • Increased ecosystem participation through educational announcements, challenges, Learn & Earn activities, and community engagement initiatives.
  • Supported GoodMarket growth through verification, claiming, and onboarding assistance.
  • Facilitated successful Learn & Earn participation and G$ streaming reward distribution activities.
  • Identified and escalated technical concerns affecting user experience for further review.

8. Next Week Focus Areas

My focus for next week will include:

  • Continuing support for users experiencing claiming and onboarding friction.
  • Expanding ecosystem education regarding wallet usage, transaction requirements, and claiming processes.
  • Supporting GoodMarket verification and claiming activities.
  • Assisting with moderation coverage, user issue escalation, and documentation.
  • Supporting community engagement campaigns, educational initiatives, and reward activities.
  • Continuing coordination regarding reported technical issues and ecosystem accessibility improvements.

9. Challenges Encountered

  • Continued user confusion regarding transaction fee requirements during claiming and onboarding processes.
  • Recurring questions related to wallet management and ecosystem navigation.
  • Technical concerns reported by users involving MiniPay ecosystem integrations.
  • Ongoing need for educational guidance to reduce onboarding friction for new users.

10. Additional Notes & Recommendations

  • Continue strengthening educational content focused on claiming procedures, wallet management, and transaction requirements.
  • Expand onboarding resources to reduce recurring support requests.
  • Maintain faucet assistance initiatives that help users complete ecosystem transactions successfully.
  • Continue monitoring reported technical concerns and coordinate escalation when required.
  • Encourage community participation through educational campaigns, challenges, GoodBuilder initiatives, Learn & Earn activities, and ecosystem reward programs.
Week 3 Contributions:

Betz Lenz – Weekly Moderation Contribution Report

June 2026 – Week 3 Contributions

Week 3 focus was on moderation coverage, user support, ecosystem accessibility, community engagement, and GoodMarket growth initiatives. I contributed to community health by handling support tickets, removing spam, providing cUSD faucet assistance, supporting GoodMarket onboarding and verification activities, facilitating community task reward distributions, and helping users navigate ecosystem tools and claiming workflows.

1. Moderation & Community Health

  • Provided moderation coverage across GoodDollar community channels and ecosystem support activities.

  • Handled a total of 42 support ticket conversations during the reporting period.

  • Removed 8 spam/fake links to maintain community safety and engagement quality.

  • Continued assisting users with claiming, verification, onboarding, G$ streaming, and ecosystem-related concerns.

  • Monitored community discussions and helped address user questions regarding GoodMarket participation and wallet accessibility.

  • Maintained community engagement quality by identifying and removing spam content when necessary.

2. User Support & Onboarding

  • Assisted users experiencing onboarding and claiming-related concerns within the GoodDollar ecosystem.

  • Supported users with GoodMarket, GoodWallet, and MiniPay-related questions and workflows.

  • Provided guidance regarding verification procedures, claiming requirements, wallet management, and ecosystem participation.

  • Assisted users requiring cUSD support to complete onboarding and transaction-related activities.

  • Recommended alternative wallet access solutions, including exporting MiniPay seed phrases to MetaMask when appropriate.

  • Supported community members with questions related to G$ streaming rewards and participation requirements.

3. Recurring Issues Identified

Recurring user concerns observed during the reporting period included:

  • Questions regarding G$ streaming reward eligibility and distribution.

  • Wallet accessibility and onboarding-related concerns.

  • Verification and claiming-related onboarding questions.

  • User confusion regarding wallet interactions and ecosystem participation processes.

  • Community inquiries regarding GoodMarket tasks, rewards, and claiming procedures.

These concerns were documented and addressed where appropriate to improve ecosystem accessibility and user experience.

4. Community & Ecosystem Support

  • Supported GoodMarket ecosystem initiatives and onboarding activities throughout the week.

  • Assisted 242 wallet addresses through cUSD faucet support to help users complete ecosystem transactions and onboarding requirements.

  • Supported GoodMarket verification, claiming, and onboarding activities that contributed to ecosystem growth and participation.

  • Recommended MiniPay users willing to claim via XDC to export their seed phrase from MiniPay to MetaMask in order to access GoodDApp through MetaMask:
    https://t.me/GoodDollarX/316989

  • Supported community engagement through GoodMarket community task initiatives:
    https://t.me/GoodDollarX/317312

  • Disbursed rewards for eligible participants through GoodMarket community task activities.

  • Supported ecosystem participation by rewarding eligible users through community incentive initiatives and reward distribution programs.

5. Coordination & Operations

  • Coordinated ecosystem support activities related to user onboarding and accessibility improvements.

  • Continued operational support for claiming, verification, faucet assistance, and ecosystem participation workflows.

  • Assisted in maintaining communication between community support activities and ecosystem participation initiatives.

  • Monitored GoodMarket ecosystem activity and participation metrics throughout the reporting period.

  • Continued documentation of user concerns and support activities to maintain visibility of recurring issues.

6. Metrics, Figures & Evidence

Below are key moderation and ecosystem metrics recorded during the week:

  • Total Support Tickets Assisted: 42

  • Total Spam Messages/Links Removed: 8

  • Wallet Addresses Supported via cUSD Faucet: 242

  • Verified/Reverified Users: 835

  • Unique GoodMarket Claimers: 828

  • Total Confirmed Claims: 2,039

Evidence and Reference Links:

These metrics reflect ongoing moderation coverage, onboarding assistance, ecosystem participation, claiming support efforts, reward distribution activities, and community engagement initiatives.

7. Key Outcomes

  • Maintained consistent moderation coverage and community support throughout the reporting period.

  • Improved ecosystem accessibility through cUSD faucet assistance for 242 wallet addresses.

  • Supported GoodMarket growth through verification, claiming, and onboarding assistance.

  • Increased ecosystem participation through community task initiatives and reward distribution activities.

  • Facilitated successful community incentive distributions through GoodMarket integrations.

  • Continued supporting users with wallet accessibility, onboarding, and ecosystem participation concerns.

  • Strengthened community engagement through educational guidance and ecosystem support activities.

8. Next Week Focus Areas

My focus for next week will include:

  • Continuing support for users experiencing onboarding and claiming-related friction.

  • Expanding ecosystem education regarding wallet usage, transaction requirements, and claiming processes.

  • Supporting GoodMarket verification and claiming activities.

  • Assisting with moderation coverage, user issue escalation, and documentation.

  • Supporting community engagement campaigns, educational initiatives, and reward activities.

  • Continuing coordination regarding ecosystem accessibility improvements and onboarding support.

9. Challenges Encountered

  • Continued user questions regarding wallet management and ecosystem navigation.

  • Recurring onboarding concerns from new ecosystem participants.

  • Ongoing need for cUSD support to assist users in completing ecosystem transactions.

  • Community inquiries regarding reward distributions, participation requirements, and GoodMarket activities.

10. Additional Notes & Recommendations

  • Continue strengthening educational content focused on claiming procedures, wallet management, and ecosystem participation requirements.

  • Expand onboarding resources to reduce recurring support requests.

  • Maintain faucet assistance initiatives that help users complete ecosystem transactions successfully.

  • Continue supporting community engagement through incentive programs and participation campaigns.

  • Encourage ecosystem growth through onboarding support, educational initiatives, and reward distribution activities.

Week 4 Contributions:

Betz Lenz – Weekly Moderation Contribution Report

June 2026 – Week 4 Contributions

Week 4 focus was on moderation coverage, user onboarding support, community engagement, and expanding ecosystem participation through GoodMarket initiatives. I contributed to community health by handling support tickets, removing spam, providing cUSD faucet assistance, supporting GoodMarket verification and claiming activities, promoting Learn & Earn and GoodBuilders Season 4, collecting community stories, and encouraging greater participation through community engagement campaigns.

1. Moderation & Community Health

  • Provided moderation coverage across GoodDollar community channels and ecosystem support activities.

  • Handled a total of 32 support ticket conversations during the reporting period.

  • Removed 8 spam/fake links to maintain community safety and engagement quality.

  • Continued assisting users with claiming, verification, onboarding, and ecosystem-related concerns.

  • Supported community members with GoodMarket, MiniPay, and claiming-related questions.

  • Maintained community engagement while monitoring discussions and moderating spam across community channels.

2. User Support & Onboarding

  • Assisted users experiencing onboarding and claiming-related concerns within the GoodDollar ecosystem.

  • Supported users with GoodMarket, GoodWallet, and MiniPay-related questions and workflows.

  • Provided guidance regarding verification procedures, claiming requirements, wallet management, and ecosystem participation.

  • Assisted users requiring cUSD support to complete onboarding and transaction-related activities.

  • Continued helping users understand GoodMarket features and ecosystem participation opportunities.

  • Shared reminders and educational guidance to improve successful claiming through MiniPay.

3. Recurring Issues Identified

Recurring user concerns observed during the reporting period included:

  • Wallet onboarding and claiming-related questions.

  • Transaction support requests requiring cUSD faucet assistance.

  • Verification and claiming-related onboarding concerns.

  • User questions regarding MiniPay usage and ecosystem participation.

  • Community inquiries related to Learn & Earn rewards, community engagement activities, and GoodMarket participation.

These concerns were documented and addressed where appropriate to improve user experience and ecosystem accessibility.

4. Community & Ecosystem Support

5. Coordination & Operations

  • Coordinated ecosystem support activities related to user onboarding and accessibility improvements.

  • Continued operational support for claiming, verification, faucet assistance, and ecosystem participation workflows.

  • Assisted in maintaining communication between community support activities and ecosystem engagement initiatives.

  • Monitored GoodMarket ecosystem activity and participation metrics throughout the reporting period.

  • Continued documenting user concerns and recurring issues for follow-up and operational visibility.

6. Metrics, Figures & Evidence

Below are key moderation and ecosystem metrics recorded during the week:

  • Total Support Tickets Assisted: 32

  • Total Spam Messages/Links Removed: 8

  • Wallet Addresses Supported via cUSD Faucet: 184

  • Verified/Reverified Users: 927

  • Unique GoodMarket Claimers: 920

  • Total Confirmed Claims: 2,778

Evidence and Reference Links:

These metrics reflect ongoing moderation coverage, onboarding assistance, ecosystem participation, claiming support efforts, educational campaigns, and community engagement initiatives conducted throughout the reporting period.

7. Key Outcomes

  • Maintained consistent moderation coverage and community support throughout the reporting period.

  • Improved ecosystem accessibility through cUSD faucet assistance for 184 wallet addresses.

  • Supported GoodMarket growth through verification, claiming, and onboarding assistance.

  • Increased ecosystem participation through Learn & Earn, Community Stories, and GoodBuilders Season 4 promotional activities.

  • Encouraged stronger community engagement through storytelling campaigns and educational initiatives.

  • Continued strengthening ecosystem awareness through reminders, onboarding guidance, and community support.

8. Next Week Focus Areas

My focus for next week will include:

  • Continuing support for users experiencing onboarding and claiming-related concerns.

  • Expanding ecosystem education regarding wallet usage, transaction requirements, and claiming processes.

  • Supporting GoodMarket verification, claiming, and onboarding activities.

  • Assisting with moderation coverage, user issue escalation, and documentation.

  • Promoting additional community engagement initiatives, educational campaigns, and ecosystem participation opportunities.

  • Continuing collaboration with team members to improve community support operations and ecosystem accessibility.

9. Challenges Encountered

  • Continued user questions regarding wallet management and claiming procedures.

  • Ongoing need for cUSD support to assist users with ecosystem transactions.

  • Recurring onboarding concerns from new ecosystem participants.

  • Community questions regarding Learn & Earn participation, rewards, and ecosystem engagement opportunities.

10. Additional Notes & Recommendations

  • Continue strengthening educational content related to claiming procedures, wallet management, and ecosystem participation.

  • Expand onboarding resources to reduce recurring support requests.

  • Maintain faucet assistance initiatives that help users complete ecosystem transactions successfully.

  • Continue encouraging participation through Community Stories, Learn & Earn, and GoodBuilders ecosystem initiatives.

  • Strengthen ecosystem engagement through educational campaigns, community incentives, and continued moderation support.

2 Likes
GIMT - Community Moderation Coordination
4

July 2026 Community Moderation Monthly Report

Week 1 Contributions:

Betz Lenz – Weekly Moderation Contribution Report

July 2026 – Week 1 Contributions

Week 1 focus was on moderation coverage, user onboarding support, ecosystem accessibility, and continuing community education through GoodMarket initiatives. I contributed to community health by handling support tickets, removing spam, providing cUSD faucet assistance, supporting GoodMarket verification and claiming activities, and helping users navigate MiniPay through educational reminders while improving ecosystem participation and onboarding support.

1. Moderation & Community Health

  • Provided moderation coverage across GoodDollar community channels and ecosystem support activities.
  • Handled a total of 20 support ticket conversations during the reporting period.
  • Removed 3 spam/fake links to maintain community safety and engagement quality.
  • Continued assisting users with claiming, verification, onboarding, and ecosystem-related concerns.
  • Supported community members with GoodMarket, GoodWallet, and MiniPay-related questions and workflows.
  • Maintained community engagement by providing timely user assistance and moderation support.

2. User Support & Onboarding

  • Assisted users experiencing onboarding and claiming-related concerns within the GoodDollar ecosystem.
  • Supported users with GoodMarket and MiniPay-related questions and workflows.
  • Provided guidance regarding verification procedures, claiming requirements, wallet management, and ecosystem participation.
  • Assisted users requiring cUSD support to complete onboarding and transaction-related activities.
  • Shared educational reminders to improve successful claiming and participation through MiniPay.
  • Continued supporting users with ecosystem accessibility and claiming assistance.

3. Recurring Issues Identified

Recurring user concerns observed during the reporting period included:

  • Wallet onboarding and claiming-related questions.
  • Transaction support requests requiring cUSD faucet assistance.
  • Verification and claiming-related onboarding concerns.
  • User questions regarding MiniPay usage and ecosystem participation.
  • Community inquiries regarding GoodMarket participation and claiming procedures.

These concerns were documented and addressed where appropriate to improve ecosystem accessibility and user experience.

4. Community & Ecosystem Support

  • Supported GoodMarket ecosystem initiatives and onboarding activities throughout the week.

  • Assisted 10 wallet addresses through cUSD faucet support to help users complete ecosystem transactions and onboarding requirements.

  • Shared reminders to help MiniPay users understand claiming procedures and ecosystem participation.

    Reference:
    Telegram: View @GoodDollarX

  • Continued supporting ecosystem participation by assisting users with verification, claiming, onboarding, and wallet accessibility.

5. Coordination & Operations

  • Coordinated ecosystem support activities related to user onboarding and accessibility improvements.
  • Continued operational support for claiming, verification, faucet assistance, and ecosystem participation workflows.
  • Assisted in maintaining communication between community support activities and ecosystem engagement initiatives.
  • Monitored GoodMarket ecosystem activity and participation metrics throughout the reporting period.
  • Continued documenting user concerns and support activities for follow-up and operational visibility.

6. Metrics, Figures & Evidence

Below are key moderation and ecosystem metrics recorded during the week:

  • Total Support Tickets Assisted: 20
  • Total Spam Messages/Links Removed: 3
  • Wallet Addresses Supported via cUSD Faucet: 10
  • Verified/Reverified Users: 929
  • Unique GoodMarket Claimers: 922
  • Total Confirmed Claims: 2,915

Evidence and Reference Links:

These metrics reflect ongoing moderation coverage, onboarding assistance, ecosystem participation, claiming support efforts, and community support activities conducted throughout the reporting period.

7. Key Outcomes

  • Maintained consistent moderation coverage and community support throughout the reporting period.
  • Improved ecosystem accessibility through cUSD faucet assistance for 10 wallet addresses.
  • Supported GoodMarket growth through verification, claiming, and onboarding assistance.
  • Continued strengthening community participation by providing guidance on MiniPay usage and claiming procedures.
  • Helped users successfully navigate ecosystem tools and wallet accessibility.
  • Maintained a safe and supportive community environment through moderation and spam removal.

8. Next Week Focus Areas

My focus for next week will include:

  • Continuing support for users experiencing onboarding and claiming-related concerns.
  • Expanding ecosystem education regarding wallet usage, transaction requirements, and claiming processes.
  • Supporting GoodMarket verification, claiming, and onboarding activities.
  • Assisting with moderation coverage, user issue escalation, and documentation.
  • Continuing community education through ecosystem announcements and user guidance.
  • Strengthening ecosystem accessibility through ongoing user support and moderation efforts.

9. Challenges Encountered

  • Continued user questions regarding wallet management and claiming procedures.
  • Ongoing need for cUSD support to assist users with ecosystem transactions.
  • Recurring onboarding concerns from new ecosystem participants.
  • Community questions regarding MiniPay usage and ecosystem accessibility.

10. Additional Notes & Recommendations

  • Continue strengthening educational content related to claiming procedures, wallet management, and ecosystem participation.
  • Expand onboarding resources to reduce recurring support requests.
  • Maintain faucet assistance initiatives that help users complete ecosystem transactions successfully.
  • Continue promoting MiniPay guidance and ecosystem education to improve user experience.
  • Strengthen community engagement through consistent moderation, onboarding support, and ecosystem awareness initiatives.
Week 2 Contributions:

Betz Lenz – Weekly Moderation Contribution Report

July 2026 – Week 2 Contributions

Week 2 focus was on moderation coverage, ecosystem accessibility, user onboarding support, and expanding community participation through GoodMarket initiatives. I contributed to community health by handling support tickets, removing spam, providing cUSD faucet assistance, supporting GoodMarket verification and claiming activities, promoting Learn & Earn participation, encouraging MiniPay users to access GoodDApp and GoodMarket through MetaMask, and educating the community on stablecoin transaction requirements.

1. Moderation & Community Health

  • Provided moderation coverage across GoodDollar community channels and ecosystem support activities.

  • Handled a total of 21 support ticket conversations during the reporting period.

  • Removed 3 spam/fake links to maintain community safety and engagement quality.

  • Continued assisting users with claiming, verification, onboarding, and ecosystem-related concerns.

  • Supported community members with GoodMarket, GoodWallet, MiniPay, and GoodDApp-related questions.

  • Maintained community engagement by providing timely assistance and moderation support.

2. User Support & Onboarding

  • Assisted users experiencing onboarding and claiming-related concerns within the GoodDollar ecosystem.

  • Supported users with GoodMarket, GoodWallet, MiniPay, and GoodDApp-related workflows.

  • Provided guidance regarding verification procedures, claiming requirements, wallet management, and ecosystem participation.

  • Assisted users requiring cUSD support to complete onboarding and transaction-related activities.

  • Recommended MiniPay users import their wallet into MetaMask to access GoodDApp, claim through XDC, and utilize additional GoodMarket features.

  • Continued educating users on transaction fee requirements and ecosystem accessibility.

3. Recurring Issues Identified

Recurring user concerns observed during the reporting period included:

  • Wallet onboarding and claiming-related questions.

  • Transaction support requests requiring cUSD faucet assistance.

  • Stablecoin requirements for claiming and swapping transactions.

  • User questions regarding MiniPay, MetaMask, GoodDApp, and GoodMarket integration.

  • Community inquiries regarding Learn & Earn participation and GoodMarket raffle activities.

These concerns were documented and addressed where appropriate to improve ecosystem accessibility and user experience.

4. Community & Ecosystem Support

  • Supported GoodMarket ecosystem initiatives and onboarding activities throughout the week.

  • Assisted 210 wallet addresses through cUSD faucet support to help users complete ecosystem transactions and onboarding requirements.

  • Published the Learn & Earn Quiz announcement through the GoodDollar Announcements channel.

    Reference:
    https://t.me/GoodDollarAnnouncements/1206

  • Supported the Learn & Earn campaign with 162 verified participants who successfully qualified for rewards.

    Reference:
    https://t.me/GoodDollarX/320866

  • Recommended MiniPay users import their accounts into MetaMask to access GoodDApp, claim through the XDC network, and utilize additional GoodMarket features.

    Reference:
    https://t.me/GoodDollarX/320532

  • Promoted the GoodMarket G$ Raffle Campaign, giving community members the opportunity to participate using 250 G$ for a chance to win 10,000 G$, with 10 winners and a maximum of 400 participants.

    Reference:
    https://t.me/GoodDollarX/320433

  • Continued educating the community about using stablecoins for transaction fees required for claiming and swapping activities.

    Reference:
    https://t.me/GoodDollarX/320290

5. Coordination & Operations

  • Coordinated ecosystem support activities related to user onboarding and accessibility improvements.

  • Continued operational support for claiming, verification, faucet assistance, and ecosystem participation workflows.

  • Assisted in maintaining communication between community support activities and ecosystem engagement initiatives.

  • Monitored GoodMarket ecosystem activity and participation metrics throughout the reporting period.

  • Continued documenting user concerns and support activities for follow-up and operational visibility.

6. Metrics, Figures & Evidence

Below are key moderation and ecosystem metrics recorded during the week:

  • Total Support Tickets Assisted: 21

  • Total Spam Messages/Links Removed: 3

  • Wallet Addresses Supported via cUSD Faucet: 210

  • Verified/Reverified Users: 989

  • Unique GoodMarket Claimers: 982

  • Total Confirmed Claims: 3,395

Evidence and Reference Links:

These metrics reflect ongoing moderation coverage, onboarding assistance, ecosystem participation, claiming support efforts, educational campaigns, and community engagement initiatives conducted throughout the reporting period.

7. Key Outcomes

  • Maintained consistent moderation coverage and community support throughout the reporting period.

  • Improved ecosystem accessibility through cUSD faucet assistance for 210 wallet addresses.

  • Supported GoodMarket growth through verification, claiming, and onboarding assistance.

  • Increased ecosystem participation through the Learn & Earn campaign and the GoodMarket G$ Raffle initiative.

  • Helped users access additional GoodMarket features by promoting MetaMask integration for MiniPay users.

  • Continued strengthening community education regarding transaction fee requirements and ecosystem participation.

8. Next Week Focus Areas

My focus for next week will include:

  • Continuing support for users experiencing onboarding and claiming-related concerns.

  • Expanding ecosystem education regarding wallet usage, transaction requirements, and claiming processes.

  • Supporting GoodMarket verification, claiming, and onboarding activities.

  • Assisting with moderation coverage, user issue escalation, and documentation.

  • Continuing community engagement through Learn & Earn, GoodMarket campaigns, and ecosystem education initiatives.

  • Strengthening user awareness of GoodDApp, GoodMarket features, and transaction requirements to improve ecosystem accessibility.

9. Challenges Encountered

  • Continued user questions regarding wallet management and claiming procedures.

  • Ongoing need for cUSD support to assist users with ecosystem transactions.

  • Recurring onboarding concerns from new ecosystem participants.

  • Community questions regarding Learn & Earn participation, GoodMarket features, MetaMask integration, and transaction fee requirements.

10. Additional Notes & Recommendations

  • Continue strengthening educational content related to claiming procedures, wallet management, and ecosystem participation.

  • Expand onboarding resources to reduce recurring support requests.

  • Maintain faucet assistance initiatives that help users complete ecosystem transactions successfully.

  • Continue promoting GoodMarket features, Learn & Earn campaigns, and community incentive programs.

  • Encourage wider adoption of GoodDApp, MetaMask integration, and ecosystem education to improve accessibility and long-term community participation.

Week 3 Contributions:

Betz Lenz – Weekly Moderation Contribution Report

July 2026 – Week 3 Contributions

Week 3 focus was on continuing moderation coverage, strengthening user onboarding support, expanding ecosystem education, and promoting GoodMarket accessibility. I contributed to community health by handling support tickets, removing spam, providing cUSD faucet assistance, supporting GoodMarket verification and claiming activities, educating users on wallet usage and transaction requirements, and helping community members successfully participate in the GoodDollar ecosystem.

1. Moderation & Community Health

  • Provided moderation coverage across GoodDollar community channels and ecosystem support activities.

  • Handled a total of 7 support ticket conversations during the reporting period.

  • Removed 3 spam/fake links to maintain community safety and engagement quality.

  • Continued assisting users with claiming, verification, onboarding, and ecosystem-related concerns.

  • Supported community members with GoodMarket, GoodWallet, MiniPay, and GoodDApp-related questions.

  • Maintained active community engagement through timely moderation and user support.

2. User Support & Onboarding

  • Assisted users experiencing onboarding and claiming-related concerns within the GoodDollar ecosystem.

  • Supported users with GoodMarket, GoodWallet, MiniPay, and GoodDApp-related workflows.

  • Provided guidance regarding wallet verification, claiming requirements, transaction procedures, and ecosystem participation.

  • Assisted users requiring cUSD support to complete onboarding and transaction-related activities.

  • Continued educating users about wallet accessibility and ecosystem participation to improve the claiming experience.

3. Recurring Issues Identified

Recurring user concerns observed during the reporting period included:

  • Wallet onboarding and claiming-related questions.

  • Transaction support requests requiring cUSD faucet assistance.

  • User questions regarding wallet management and ecosystem accessibility.

  • Verification and claiming-related onboarding concerns.

  • Community inquiries regarding GoodMarket participation and ecosystem navigation.

These concerns were documented and addressed where appropriate to improve user experience and ecosystem accessibility.

4. Community & Ecosystem Support

  • Supported GoodMarket ecosystem initiatives and onboarding activities throughout the week.

  • Assisted 62 wallet addresses through cUSD faucet support to help users complete ecosystem transactions and onboarding requirements.

  • Continued supporting users through ecosystem education related to claiming, wallet management, and GoodMarket participation.

  • Assisted community members in understanding ecosystem tools and transaction requirements to improve successful participation within the GoodDollar ecosystem.

5. Coordination & Operations

  • Coordinated ecosystem support activities related to user onboarding and accessibility improvements.

  • Continued operational support for claiming, verification, faucet assistance, and ecosystem participation workflows.

  • Assisted in maintaining communication between community support activities and ecosystem engagement initiatives.

  • Monitored GoodMarket ecosystem activity and participation metrics throughout the reporting period.

  • Continued documenting user concerns and support activities for follow-up and operational visibility.

6. Metrics, Figures & Evidence

Below are key moderation and ecosystem metrics recorded during the week:

Weekly Contributions

  • New Verified/Reverified via GoodMarket: 19

  • New Unique/Verified Wallet Address G$ Claimers: 19

  • Confirmed Claims via XDC/CELO Network: 319

Overall Totals

  • Total Support Tickets Assisted: 7

  • Total Spam Messages/Links Removed: 3

  • Wallet Addresses Supported via cUSD Faucet: 62

  • Total Verified/Reverified: 1,008

  • Total Unique GoodMarket Claimers: 1,001

  • Total Confirmed Claims: 3,714

Evidence and Reference Links:

These metrics reflect ongoing moderation coverage, onboarding assistance, ecosystem participation, claiming support efforts, and continued community support activities throughout the reporting period.

7. Key Outcomes

  • Maintained consistent moderation coverage and community support throughout the reporting period.

  • Improved ecosystem accessibility through cUSD faucet assistance for 62 wallet addresses.

  • Supported GoodMarket growth through verification, claiming, and onboarding assistance.

  • Continued strengthening user understanding of wallet management, claiming procedures, and ecosystem participation.

  • Maintained a safe and supportive community environment through active moderation and spam removal.

  • Contributed to the continued growth of verified users and successful claims within the GoodMarket ecosystem.

8. Next Week Focus Areas

My focus for next week will include:

  • Continuing support for users experiencing onboarding and claiming-related concerns.

  • Expanding ecosystem education regarding wallet usage, transaction requirements, and claiming processes.

  • Supporting GoodMarket verification, claiming, and onboarding activities.

  • Assisting with moderation coverage, user issue escalation, and documentation.

  • Continuing community education and ecosystem accessibility initiatives.

  • Strengthening user guidance related to GoodMarket features and participation within the GoodDollar ecosystem.

9. Challenges Encountered

  • Continued user questions regarding wallet management and claiming procedures.

  • Ongoing need for cUSD support to assist users with ecosystem transactions.

  • Recurring onboarding concerns from new ecosystem participants.

  • Community questions regarding verification, claiming, and ecosystem accessibility.

10. Additional Notes & Recommendations

  • Continue strengthening educational content related to claiming procedures, wallet management, and ecosystem participation.

  • Expand onboarding resources to reduce recurring support requests.

  • Maintain faucet assistance initiatives that help users complete ecosystem transactions successfully.

  • Continue improving user education regarding GoodMarket features and ecosystem accessibility.

  • Strengthen community engagement through consistent moderation, onboarding support, and educational initiatives.

Week 4 Contributions:

Betz Lenz – Weekly Moderation Contribution Report

July 2026 – Week 4 Contributions

Week 4 focus was on sustaining moderation coverage, strengthening user support, and continuing ecosystem education despite reduced GoodMarket activity during the reporting period. I contributed to community health by handling support tickets, removing spam, assisting users with onboarding and ecosystem-related concerns, promoting the Learn & Earn campaign, and maintaining community engagement through educational initiatives while ensuring continued accessibility to the GoodDollar ecosystem.

1. Moderation & Community Health

  • Provided continuous moderation coverage across GoodDollar community channels and ecosystem support activities.

  • Handled a total of 9 support ticket conversations during the reporting period.

  • Removed 2 spam/fake links to maintain a safe and healthy community environment.

  • Continued assisting users with onboarding, claiming, wallet management, and ecosystem-related concerns.

  • Supported community members with GoodMarket, GoodWallet, MiniPay, and GoodDApp-related inquiries.

  • Maintained active community engagement through timely moderation and user assistance.

2. User Support & Onboarding

  • Assisted users experiencing onboarding and ecosystem-related concerns.

  • Continued supporting users with GoodMarket, GoodWallet, MiniPay, and GoodDApp workflows.

  • Provided guidance regarding wallet management, claiming procedures, transaction requirements, and ecosystem participation.

  • Continued educating community members to improve wallet accessibility and overall participation within the GoodDollar ecosystem.

  • Assisted users requiring support through ticket conversations and community discussions.

3. Recurring Issues Identified

Recurring user concerns observed during the reporting period included:

  • Wallet onboarding and account management questions.

  • Claiming-related concerns and transaction guidance.

  • Questions regarding GoodMarket accessibility and ecosystem participation.

  • Community inquiries regarding Learn & Earn activities.

  • General user support requests related to ecosystem navigation.

These concerns were documented and addressed to improve user experience and ecosystem accessibility.

4. Community & Ecosystem Support

  • Continued supporting GoodMarket ecosystem initiatives and community engagement activities throughout the week.

  • Published the Learn & Earn activity through the GoodDollar Announcements channel, with 35 verified participants successfully completing the activity.

    Reference:
    https://t.me/GoodDollarAnnouncements/1215

  • Continued providing community education related to wallet usage, ecosystem participation, and GoodDollar platform accessibility.

  • Supported community members through ongoing moderation, onboarding assistance, and educational guidance despite reduced claiming activity during the reporting period.

5. Coordination & Operations

  • Coordinated ecosystem support activities related to user onboarding and accessibility improvements.

  • Continued operational support through moderation, documentation, and user assistance.

  • Monitored GoodMarket ecosystem activity and participation metrics throughout the reporting period.

  • Continued documenting user concerns and community support activities for operational visibility.

  • Assisted in maintaining communication between community members and ecosystem initiatives.

6. Metrics, Figures & Evidence

Weekly Contributions

  • New Verified/Reverified via GoodMarket: 0

  • New Unique/Verified Wallet Address G$ Claimers: 0

  • Confirmed Claims via XDC/CELO Network: 0

Overall Totals

  • Total Support Tickets Assisted: 9

  • Total Spam Messages/Links Removed: 2

  • Wallet Addresses Supported via cUSD Faucet: 0

  • Total Verified/Reverified: 1,008

  • Total Unique GoodMarket Claimers: 1,001

  • Total Confirmed Claims: 3,714

Evidence and Reference Links

Support Tickets Dashboard:

https://gimtteam.vercel.app/?member=betz&from=2026-07-20&to=2026-07-26&view=tickets

GoodMarket Analytics Dashboard:

https://goodmarket.live/overview

Learn & Earn (35 Participants):

https://t.me/GoodDollarAnnouncements/1215

These metrics reflect continued moderation coverage, user support, ecosystem education, and community engagement during a week with minimal GoodMarket verification and claiming activity.

7. Key Outcomes

  • Maintained consistent moderation coverage and community support throughout the reporting period.

  • Successfully handled 9 support ticket conversations while maintaining timely user assistance.

  • Maintained a safe community environment by removing spam and fake links.

  • Successfully published the Learn & Earn campaign with 35 verified participants.

  • Continued supporting ecosystem accessibility through onboarding guidance and educational initiatives.

  • Sustained community engagement despite reduced GoodMarket claiming and verification activity.

8. Next Week Focus Areas

My focus for next week will include:

  • Continuing support for users experiencing onboarding and claiming-related concerns.

  • Expanding ecosystem education regarding wallet usage, transaction requirements, and ecosystem participation.

  • Supporting future GoodMarket verification, claiming, and onboarding activities as ecosystem activity resumes.

  • Assisting with moderation coverage, user issue escalation, and documentation.

  • Continuing community engagement through Learn & Earn activities and educational initiatives.

  • Strengthening user guidance related to GoodMarket features, GoodDApp accessibility, and overall ecosystem participation.

9. Challenges Encountered

  • No new GoodMarket verification or claiming activity was recorded during the reporting period.

  • Reduced demand for cUSD faucet assistance compared to previous weeks.

  • Continued user questions regarding wallet management and ecosystem navigation.

  • Maintaining community engagement despite lower ecosystem transaction activity.

10. Additional Notes & Recommendations

  • Continue strengthening educational content related to wallet management, claiming procedures, and ecosystem participation.

  • Maintain consistent moderation coverage to ensure timely user support.

  • Continue publishing educational and engagement activities such as Learn & Earn to sustain community participation.

  • Prepare users for upcoming GoodMarket verification and claiming opportunities through proactive announcements and onboarding guidance.

  • Continue improving ecosystem accessibility through ongoing user education and community support.

July 2026 Summary

July demonstrated consistent moderation coverage and ecosystem support across the GoodDollar community. Throughout the month, I focused on assisting users with onboarding, claiming, verification, wallet management, and ecosystem participation while maintaining active moderation across community channels.

Beyond day-to-day user assistance, I contributed to ecosystem growth by facilitating cUSD faucet support, promoting Learn & Earn campaigns, encouraging GoodMarket participation, publishing educational reminders, and helping users better understand transaction requirements and wallet accessibility. These efforts improved the overall user experience, strengthened community engagement, and encouraged greater participation across the GoodDollar ecosystem.

The progress achieved throughout July established a strong foundation for the coming month. Moving into August, my focus will be on strengthening moderation efficiency, expanding user education, improving onboarding support, enhancing ecosystem accessibility, and encouraging broader community participation through educational initiatives, Learn & Earn activities, and GoodMarket ecosystem campaigns.

July demonstrated consistent moderation coverage and ecosystem support across the GoodDollar community. Throughout the month, I focused on assisting users with onboarding, claiming, verification, wallet management, and ecosystem participation while maintaining active moderation across community channels.

Beyond day-to-day user assistance, I contributed to ecosystem growth by facilitating cUSD faucet support, promoting Learn & Earn campaigns, encouraging GoodMarket participation, publishing educational reminders, and helping users better understand transaction requirements and wallet accessibility. These efforts improved the overall user experience, strengthened community engagement, and encouraged greater participation across the GoodDollar ecosystem.

The progress achieved throughout July established a strong foundation for the coming month. Moving into August, my focus will be on strengthening moderation efficiency, expanding user education, improving onboarding support, enhancing ecosystem accessibility, and encouraging broader community participation through educational initiatives, Learn & Earn activities, and GoodMarket ecosystem campaigns.

GIMT - Community Moderation Coordination
5

August 2026 Community Moderation Monthly Report

Week 1 Contributions:

Betz Lenz – Weekly Moderation Contribution Report

August 2026 – Week 1 Contributions

Week 1 focused on sustaining moderation coverage, strengthening user support, and continuing ecosystem education while maintaining community engagement across the GoodDollar ecosystem. Throughout the reporting period, I continued assisting users with onboarding, claiming, verification, wallet management, and ecosystem-related concerns while promoting Learn & Earn initiatives and supporting community participation through educational content and moderation activities.

1. Moderation & Community Health

  • Provided continuous moderation coverage across GoodDollar community channels and ecosystem support activities.
  • Handled a total of 19 support ticket conversations during the reporting period.
  • Removed 2 spam/fake links to maintain a safe and healthy community environment.
  • Continued assisting users with onboarding, claiming, verification, wallet management, and ecosystem-related concerns.
  • Supported community members with GoodMarket, GoodWallet, MiniPay, and GoodDApp-related inquiries.
  • Maintained active moderation and timely community support throughout the reporting period.

2. User Support & Onboarding

  • Assisted users experiencing onboarding and claiming-related concerns within the GoodDollar ecosystem.
  • Continued supporting users with GoodMarket, GoodWallet, MiniPay, and GoodDApp workflows.
  • Provided guidance regarding wallet management, claiming procedures, transaction requirements, and ecosystem participation.
  • Continued educating community members to improve wallet accessibility and overall user experience.
  • Assisted users through support ticket conversations while promoting ecosystem awareness and participation.

3. Recurring Issues Identified

Recurring user concerns observed during the reporting period included:

  • Wallet onboarding and account management questions.
  • Claiming-related concerns and transaction guidance.
  • Questions regarding GoodMarket accessibility and ecosystem participation.
  • User inquiries regarding wallet verification and claiming workflows.
  • General ecosystem navigation and onboarding support requests.

These concerns were documented and addressed where appropriate to improve user experience and ecosystem accessibility.

4. Community & Ecosystem Support

  • Continued supporting GoodMarket ecosystem initiatives and community engagement throughout the week.

  • Published the Learn & Earn Quiz through the official GoodMarket Telegram Bot announcement channel.

    Reference:
    Telegram: View @GoodDollarAnnouncements

  • Successfully supported the Learn & Earn campaign with 35 verified participants.

    Reference:
    Telegram: View @GoodDollarX

  • Continued providing community education regarding ecosystem participation, wallet accessibility, and GoodMarket features.

  • Supported community members through moderation, onboarding assistance, and educational guidance to encourage continued ecosystem participation.

5. Coordination & Operations

  • Coordinated ecosystem support activities related to user onboarding and accessibility improvements.
  • Continued operational support through moderation, documentation, and user assistance.
  • Monitored GoodMarket ecosystem activity and participation metrics throughout the reporting period.
  • Continued documenting user concerns and community support activities for operational visibility.
  • Assisted in maintaining communication between community support activities and ecosystem engagement initiatives.

6. Metrics, Figures & Evidence

Weekly Contributions

  • New Verified/Reverified via GoodMarket: 13
  • New Unique/Verified Wallet Address G$ Claimers: 13
  • New Confirmed Claims via XDC/CELO Network: 38

Overall Totals

  • Total Support Tickets Assisted: 19
  • Total Spam Messages/Links Removed: 2
  • Wallet Addresses Supported via cUSD Faucet: 0
  • Total Verified/Reverified: 1,008
  • Total Unique GoodMarket Claimers: 1,001
  • Total Confirmed Claims: 3,752

Evidence and Reference Links

Support Tickets Dashboard:

Working Management — Dashboard

GoodMarket Analytics Dashboard:

https://goodmarket.live/overview

Learn & Earn Quiz Announcement:

Telegram: View @GoodDollarAnnouncements

Learn & Earn (35 Participants):

Telegram: View @GoodDollarX

These metrics reflect continued moderation coverage, onboarding assistance, ecosystem participation, claiming support efforts, and ongoing community engagement throughout the reporting period.

7. Key Outcomes

  • Maintained consistent moderation coverage and community support throughout the reporting period.
  • Successfully handled 19 support ticket conversations while providing timely assistance to community members.
  • Maintained community safety by removing spam and fake links.
  • Successfully published the Learn & Earn Quiz through the official GoodMarket Telegram Bot and supported 35 verified participants.
  • Continued strengthening ecosystem education through moderation, onboarding guidance, and community engagement.
  • Maintained active user support despite no faucet requests during the reporting period.

8. Next Week Focus Areas

My focus for next week will include:

  • Continuing support for users experiencing onboarding and claiming-related concerns.
  • Expanding ecosystem education regarding wallet usage, transaction requirements, and ecosystem participation.
  • Supporting future GoodMarket verification, claiming, and onboarding activities.
  • Assisting with moderation coverage, user issue escalation, and documentation.
  • Continuing community engagement through Learn & Earn activities and educational initiatives.
  • Strengthening user guidance related to GoodMarket features, GoodDApp accessibility, and overall ecosystem participation.

9. Challenges Encountered

  • No cUSD faucet assistance was required during the reporting period.
  • Continued user questions regarding wallet management and claiming procedures.
  • Ongoing onboarding inquiries from new ecosystem participants.
  • Maintaining community engagement while ecosystem claiming activity remained relatively low.

10. Additional Notes & Recommendations

  • Continue strengthening educational content related to wallet management, claiming procedures, and ecosystem participation.
  • Maintain consistent moderation coverage to ensure timely user support.
  • Continue publishing Learn & Earn activities and educational campaigns to encourage community participation.
  • Continue improving ecosystem accessibility through onboarding guidance and community education.
  • Maintain close coordination with ecosystem initiatives to support sustained community growth, user engagement, and ecosystem accessibility.
Week 2 Contributions:

Betz Lenz – Weekly Moderation Contribution Report

August 2026 – Week 2 Contributions

Reporting Period: August 3–9, 2026

Week 2 focused on continuing moderation and user support, strengthening onboarding and ecosystem education, supporting GoodMarket verification and claiming activities, and encouraging community engagement through genuine user feedback. Building on the previous week’s efforts, I continued assisting users with wallet management, claiming procedures, GoodMarket participation, and ecosystem accessibility while promoting community safety and encouraging users to share their experiences through Trustpilot.

1. Moderation & Community Health

Maintained moderation coverage across GoodDollar community channels and ecosystem support activities while providing timely assistance to users.

Moderation & User Support

Metric Result
Bug Reports Not reported
Support Ticket Conversations 16
Spam/Fake Links Removed 3

  • Assisted users with onboarding, claiming, verification, wallet management, and ecosystem-related concerns.

  • Removed 3 spam/fake links to help maintain a safe and healthy community environment.

  • Continued providing timely support and guidance regarding GoodMarket and related ecosystem workflows.

  • Monitored recurring user concerns and supported community members navigating ecosystem features.

2. User Support & Onboarding

Handled 16 support ticket conversations, assisting users with onboarding, verification, claiming, wallet management, and general ecosystem questions.

Support activities included:

  • Providing guidance on wallet management and claiming procedures.

  • Assisting users with GoodMarket, GoodWallet, MiniPay, and GoodDApp workflows.

  • Helping users understand verification requirements and transaction procedures.

  • Addressing questions about GoodMarket accessibility and ecosystem participation.

  • Supporting users through educational guidance and troubleshooting to improve their overall experience.

Evidence: August 3–9 Support Tickets

3. Recurring Issues Identified

Key concerns observed during the reporting period included:

  • Wallet onboarding and account management questions.

  • Claiming and verification-related concerns.

  • GoodMarket accessibility and ecosystem participation inquiries.

  • Wallet management and claiming workflow questions.

  • General ecosystem navigation and onboarding support requests.

These concerns were addressed through user assistance and educational guidance where appropriate to improve ecosystem accessibility and user experience.

4. Community & Ecosystem Support

Continued supporting GoodMarket initiatives, community participation, and user engagement through onboarding assistance, educational guidance, and community feedback initiatives.

Trustpilot Community Engagement

  • Encouraged community members to share their genuine experiences through Trustpilot.

  • Supported community engagement efforts aimed at increasing awareness of GoodDollar and its user experience.

  • The original report recorded an increase in Trustpilot reviews from 10 to 17, representing 7 additional reviews. The metrics section separately listed 18 total reviews and an increase of 8, so the final count should be verified against the actual record.

Evidence: GoodDollar Trustpilot Reviews

Additional activities included:

  • Supporting community members with onboarding and ecosystem-related questions.

  • Encouraging participation in GoodMarket initiatives and available ecosystem activities.

  • Providing guidance to improve user understanding of wallet accessibility, verification, and claiming processes.

5. Coordination & Operations

  • Coordinated ecosystem support activities related to onboarding and accessibility improvements.

  • Continued operational support through moderation, documentation, and user assistance.

  • Monitored GoodMarket verification, claiming, and participation metrics.

  • Documented recurring user concerns and maintained visibility for potential follow-up.

  • Supported coordination between community assistance activities and broader ecosystem engagement initiatives.

6. Metrics, Figures & Evidence

Moderation & User Support

Metric Result
Bug Reports Not reported
Support Ticket Conversations 16
Spam/Fake Links Removed 3
cUSD Faucet Assistance Requests 0

GoodMarket — New Activity

Metric New This Week
New Verified/Reverified via GoodMarket 17
New Unique/Verified Wallet Address G$ Claimers 17
New Confirmed Claims G$ via XDC/CELO 32

Accumulated GoodMarket Totals

Metric Total
Total Verified/Reverified 1,025
Total Unique GoodMarket Claimers 1,018
Total Confirmed Claims 3,784

Community Engagement Metrics

Metric Result
Trustpilot Reviews — Reported Total 18
Trustpilot Increase — Reported +8

Note: The original report also states that reviews increased from 10 to 17 (+7). Verify the actual figures before submitting.

Evidence and Reference Links

These figures reflect moderation coverage, user support, onboarding assistance, GoodMarket verification and claiming activity, and community engagement efforts during the reporting period.

7. Key Outcomes

  • Handled 16 support ticket conversations involving onboarding, verification, claiming, wallet management, and ecosystem-related questions.

  • Removed 3 spam/fake links to help maintain community safety.

  • Recorded 17 new verified/reverified users and 17 new unique/verified G$ claimers through GoodMarket.

  • Recorded 32 new confirmed G$ claims through the XDC/CELO network.

  • Reached accumulated totals of 1,025 verified/reverified users, 1,018 unique claimers, and 3,784 confirmed claims.

  • Encouraged genuine community feedback through Trustpilot, with the reported increase requiring final verification because the original report contains inconsistent figures.

  • Continued strengthening onboarding assistance, ecosystem education, and community participation.

  • Maintained active support for GoodMarket verification, claiming, and ecosystem accessibility.

8. Next Week Focus Areas

For August Week 3, the planned focus areas include:

  • Continuing support for users experiencing onboarding, verification, and claiming-related concerns.

  • Expanding educational guidance regarding wallet usage, transaction requirements, and claiming procedures.

  • Supporting GoodMarket verification, claiming, and onboarding activities.

  • Maintaining moderation coverage, issue escalation, and documentation.

  • Strengthening community engagement through educational initiatives and ecosystem activities.

  • Encouraging genuine community feedback to improve ecosystem visibility and user experience.

  • Improving onboarding resources to help users navigate available ecosystem features more effectively.

9. Challenges Encountered

  • No cUSD faucet assistance was required during the reporting period.

  • Continued user questions regarding wallet management, verification, and claiming procedures.

  • Ongoing onboarding inquiries from community members navigating GoodMarket and related ecosystem features.

  • Continued need for educational guidance to help users understand ecosystem workflows and available tools.

These observations highlight the importance of accessible onboarding resources, consistent moderation, and clear user education.

10. Additional Notes & Recommendations

  • Continue strengthening educational content focused on wallet management, verification, claiming procedures, and ecosystem participation.

  • Maintain consistent moderation coverage to ensure timely user assistance and community safety.

  • Continue supporting GoodMarket verification and claiming activities.

  • Encourage community members to share honest and voluntary feedback through appropriate platforms.

  • Improve onboarding resources to reduce recurring user questions and help users navigate ecosystem workflows.

  • Maintain coordination with ecosystem initiatives to support sustained community engagement, accessibility, and growth.

Overall Contribution

August Week 2 combined community moderation, user support, onboarding assistance, GoodMarket ecosystem support, and community engagement. The focus was on helping users navigate ecosystem features, maintaining a safer community environment, supporting verification and claiming activity, and encouraging genuine feedback to strengthen community awareness and improve the overall user experience.

Week 3 Contributions:

Betz Lenz – Weekly Moderation Contribution Report

August 2026 – Week 3 Contributions

Week 3 focused on continuing user support, strengthening ecosystem education, improving wallet and onboarding accessibility, supporting GoodMarket verification and claiming activities, and encouraging community participation. Building on the previous week’s focus, I continued assisting users with ecosystem navigation, wallet management, and GoodMarket-related activities while encouraging genuine community feedback through Trustpilot and supporting participation in ecosystem initiatives such as the Superfluid campaign and SUP rewards.

1. Moderation & Community Health

  • Provided continuous moderation coverage across GoodDollar community channels and ecosystem support activities.
  • Handled a total of 20 support ticket conversations during the reporting period.
  • Removed 2 spam/fake links to maintain a safe and healthy community environment.
  • Continued assisting users with onboarding, verification, claiming, wallet management, and ecosystem-related concerns.
  • Maintained active moderation and timely user support throughout the reporting period.
  • Continued monitoring user concerns and providing guidance regarding GoodMarket and related ecosystem workflows.

2. User Support & Onboarding

  • Assisted users experiencing onboarding, verification, and claiming-related concerns within the GoodDollar ecosystem.
  • Continued supporting users with GoodMarket, GoodWallet, MiniPay, and GoodDApp-related workflows.
  • Provided guidance regarding wallet management, claiming procedures, verification, and ecosystem participation.
  • Continued educating users about wallet accessibility and alternative wallet options when needed.
  • Engaged MiniPay users regarding MetaMask access so they could participate in the Superfluid campaign.

Reference:

Telegram: View @GoodDollarX

3. Recurring Issues Identified

Recurring user concerns observed during the reporting period included:

  • Wallet onboarding and account management questions.
  • Claiming and verification-related concerns.
  • Questions regarding GoodMarket accessibility and ecosystem participation.
  • User inquiries regarding wallet management and alternative wallet access.
  • Questions related to participating in ecosystem campaigns and rewards.
  • General ecosystem navigation and onboarding support requests.

These concerns were addressed through user assistance and educational guidance where appropriate to improve user experience and ecosystem accessibility.

4. Community & Ecosystem Support

  • Continued supporting GoodMarket ecosystem initiatives and community engagement throughout the week.

  • Encouraged users to participate in ecosystem campaigns and reward opportunities.

  • Engaged MiniPay users to use MetaMask so they could participate in the Superfluid campaign.

    Reference:
    Telegram: View @GoodDollarX

  • Engaged community members regarding SUP rewards and encouraged awareness of the available reward opportunity.

    Reference:
    Telegram: View @GoodDollarX

  • Continued encouraging GoodMarket users to share their genuine experiences through Trustpilot.

  • Trustpilot community reviews increased from 17 to 22, representing 5 additional reviews during the reporting period.

    Trustpilot Reference:
    https://www.trustpilot.com/review/gooddollar.org

5. Coordination & Operations

  • Coordinated ecosystem support activities related to user onboarding and accessibility improvements.
  • Continued operational support through moderation, documentation, and user assistance.
  • Monitored GoodMarket verification, claiming, and participation metrics throughout the reporting period.
  • Continued documenting user concerns and maintaining visibility for follow-up where necessary.
  • Assisted with community education regarding wallet accessibility and ecosystem campaign participation.

6. Metrics, Figures & Evidence

Weekly Contributions

  • New Verified/Reverified via GoodMarket: 5
  • New Unique/Verified Wallet Address G$ Claimers: 5
  • New Confirmed Claims G$ via XDC/CELO Network: 43

Overall Totals

  • Total Support Tickets Assisted: 20
  • Total Spam Messages/Links Removed: 2
  • Wallet Addresses Supported via cUSD Faucet: 0
  • Total Verified/Reverified: 1,030
  • Total Unique GoodMarket Claimers: 1,023
  • Total Confirmed Claims: 3,827

Community Engagement Metrics

  • Trustpilot Reviews: 22 total reviews
  • Increase from previous count: +5 reviews

Evidence and Reference Links

Support Tickets Dashboard:

Working Management — Dashboard

GoodMarket Analytics Dashboard:

https://goodmarket.live/overview

GoodMarket Community Dashboard:

https://good-market-community.vercel.app

Trustpilot Reference:

https://www.trustpilot.com/review/gooddollar.org

Superfluid Campaign Engagement:

Telegram: View @GoodDollarX

SUP Rewards Engagement:

Telegram: View @GoodDollarX

These metrics reflect continued moderation coverage, user support, onboarding assistance, GoodMarket verification and claiming activities, ecosystem education, and community engagement throughout the reporting period.

7. Key Outcomes

  • Maintained consistent moderation coverage and community support throughout the reporting period.
  • Successfully handled 20 support ticket conversations while assisting users with ecosystem-related concerns.
  • Removed 2 spam/fake links to help maintain community safety.
  • Supported 5 new GoodMarket verified/reverified users, 5 new unique/verified G$ claimers, and 43 new confirmed G$ claims via XDC/CELO.
  • Increased the Trustpilot review count from 17 to 22, representing 5 additional reviews following community engagement efforts.
  • Continued improving ecosystem accessibility by engaging MiniPay users regarding MetaMask and Superfluid campaign participation.
  • Increased awareness of SUP rewards through direct community engagement.
  • Continued strengthening user education, onboarding assistance, and ecosystem participation.

8. Next Week Focus Areas

My focus for next week will include:

  • Continuing support for users experiencing onboarding, verification, and claiming-related concerns.
  • Expanding ecosystem education regarding wallet usage, transaction requirements, and claiming processes.
  • Supporting GoodMarket verification, claiming, and onboarding activities.
  • Continuing moderation coverage, user issue escalation, and documentation.
  • Strengthening community engagement through educational initiatives, ecosystem campaigns, and reward activities.
  • Continuing to encourage genuine community feedback and participation through appropriate feedback platforms.
  • Supporting users with wallet accessibility and participation in relevant ecosystem campaigns.

9. Challenges Encountered

  • No cUSD faucet assistance was required during the reporting period.
  • Continued user questions regarding wallet management, verification, and claiming procedures.
  • Ongoing onboarding inquiries from community members navigating GoodMarket and related ecosystem features.
  • Users required additional guidance regarding wallet accessibility and participation in ecosystem campaigns.
  • Continued need for educational support to help users understand available ecosystem opportunities and reward programs.

10. Additional Notes & Recommendations

  • Continue strengthening educational content focused on wallet management, verification, claiming procedures, and ecosystem participation.
  • Maintain consistent moderation coverage to ensure timely user support.
  • Continue supporting GoodMarket verification and claiming activities.
  • Continue educating MiniPay users about compatible wallet options and ecosystem accessibility.
  • Encourage genuine community feedback to strengthen GoodDollar’s public community presence.
  • Continue promoting educational campaigns, ecosystem initiatives, and reward opportunities that encourage meaningful community participation.
  • Maintain coordination with ecosystem initiatives to support sustained community engagement, accessibility, and growth.
Week 4 Contributions:

Betz Lenz – Weekly Moderation Contribution Report

August 2026 – Week 4 Contributions

Week 4 focused on strengthening moderation efficiency, user support, ecosystem education, wallet accessibility, and community participation. Building on Week 3, I continued supporting users with onboarding, verification, claiming, wallet management, and ecosystem navigation while promoting Learn & Earn, GoodMarket activities, community stories, and genuine Trustpilot feedback.

1. Moderation & Community Health

  • Provided continuous moderation coverage across GoodDollar community channels and ecosystem activities.
  • Handled 67 support ticket conversations.
  • Removed 31 spam/fake links to maintain community safety.
  • Assisted users with onboarding, verification, claiming, wallet management, and ecosystem-related concerns.
  • Continued monitoring and addressing recurring community questions and support requests.

Support Tickets Reference:
Working Management — Dashboard

2. User Support & Onboarding

  • Assisted users with GoodMarket, GoodWallet, MiniPay, and GoodDApp-related workflows.
  • Provided guidance on wallet management, claiming, verification, transaction requirements, and ecosystem participation.
  • Supported users with G$ bridging/swapping between XDC and Celo through GoodMarket.
  • Continued improving user understanding of ecosystem features and participation opportunities.

3. Recurring Issues Identified

Common user concerns included:

  • Wallet onboarding and account management.
  • Claiming and verification procedures.
  • GoodMarket accessibility and ecosystem navigation.
  • G$ transfers, bridging, and swapping between XDC and Celo.
  • General questions regarding ecosystem campaigns and participation.

These concerns were addressed through direct support and educational guidance.

4. Community & Ecosystem Support

5. Coordination & Operations

  • Coordinated user support and ecosystem accessibility activities.
  • Continued documentation and follow-up of community concerns.
  • Monitored GoodMarket verification, claiming, and participation metrics.
  • Supported educational campaigns and community engagement initiatives.
  • Assisted users with ecosystem navigation and cross-network G$ activities.

6. Metrics, Figures & Evidence

Weekly Contributions

  • New Verified/Reverified via GoodMarket: 37
  • New Unique/Verified Wallet Address G$ Claimers: 37
  • New Confirmed Claims G$ via XDC/CELO Network: 43

Overall Totals

  • Total Support Tickets Assisted: 67
  • Total Spam/Fake Links Removed: 31
  • Wallet Addresses Supported via cUSD Faucet: Not reported
  • Total Verified/Reverified: 1,067
  • Total Unique GoodMarket Claimers: 1,060
  • Total Confirmed Claims: 3,993

Community Engagement

  • Trustpilot Reviews: 27 total
  • Trustpilot Increase: +5
  • Learn & Earn Participants: 35
  • GoodMarket Minigames Participants: 100+
  • Community Stories Submitted: 30
  • Community Stories Approved: 12

Evidence & References

Support Tickets:
Working Management — Dashboard

GoodMarket Overview:
https://goodmarketph.live/overview

GoodMarket Community Dashboard:
https://good-market-community.vercel.app

Trustpilot:
https://www.trustpilot.com/review/gooddollar.org

Learn & Earn:
Telegram: View @GoodDollarX

GoodMarket Minigames:
Telegram: View @GoodDollarX

XDC → Celo G$ Guide:
Telegram: View @GoodDollarX

Community Stories:
Telegram: View @GoodDollarAnnouncements

7. Key Outcomes

  • Maintained consistent moderation and community support.
  • Handled 67 support tickets and removed 31 spam/fake links.
  • Added 37 verified/reverified users, 37 new unique/verified G$ claimers, and 43 confirmed G$ claims via XDC/CELO.
  • Increased Trustpilot reviews from 22 to 27 (+5) through community engagement.
  • Supported 35 Learn & Earn participants and 100+ GoodMarket Minigames participants.
  • Collected 30 community story submissions, with 12 approved participants.
  • Improved ecosystem education through the XDC-to-Celo G$ bridging/swapping guide.

8. Next Week Focus Areas

My focus for next week will include:

  • Continuing moderation and timely user support.
  • Strengthening onboarding, verification, and claiming assistance.
  • Expanding education around wallet management, bridging, swapping, and ecosystem accessibility.
  • Supporting GoodMarket verification and claiming activities.
  • Promoting Learn & Earn, minigames, community stories, and other educational initiatives.
  • Encouraging genuine community feedback and participation.
  • Continuing coordination on ecosystem support and user concerns.

9. Challenges Encountered

  • Continued user questions regarding wallet management, verification, and claiming.
  • Ongoing need for education around G$ bridging and swapping between networks.
  • Recurring ecosystem navigation and onboarding questions.
  • Continued moderation effort required to identify and remove spam/fake links.

10. Additional Notes & Recommendations

  • Continue creating simple educational resources for wallet management, claiming, bridging, and swapping.
  • Maintain consistent moderation and proactive spam prevention.
  • Continue supporting GoodMarket verification and claiming.
  • Promote Learn & Earn, minigames, community stories, and other meaningful engagement initiatives.
  • Continue encouraging genuine community feedback through appropriate platforms.
  • Maintain coordination with ecosystem initiatives to improve accessibility and community participation.
GIMT - Community Moderation Coordination
6

September 2026 Community Moderation Monthly Report

Week 1 Contributions:

Betz Lenz – Weekly Community Moderation Contribution Report

September Week 1 – September 1–8, 2026

Weekly Focus

This week continued the focus established during August Week 2: strengthening moderation coverage, providing consistent user support and onboarding assistance, improving ecosystem accessibility, supporting GoodMarket verification and G$ claiming, promoting community education, and encouraging genuine community feedback. Additional attention was given to community security awareness, particularly protecting users from attempts to obtain their seed phrases or private keys.

1. Moderation & Community Health

  • Maintained active moderation and community monitoring throughout September 1–8.
  • No bug reports were identified or escalated during the reporting period.
  • Removed 3 spam/fake links to help maintain a safer and cleaner community environment.
  • Continued monitoring for potentially harmful or misleading content shared within community channels.

2. User Support & Onboarding

  • Handled 18 support ticket conversations, assisting community members with their questions and issues.
  • Continued providing user guidance related to GoodDollar participation, onboarding, wallet usage, claiming, and ecosystem accessibility.
  • Maintained responsive support coverage to help users resolve issues and better understand available GoodDollar ecosystem processes.

Support Ticket Reference:
Working Management — Dashboard

3. Recurring Issues Identified

  • No major technical bug was reported during this period.
  • Continued monitoring user questions and support conversations for recurring issues related to wallet access, claiming, verification, and ecosystem participation.
  • Community security remained an important area of awareness, particularly regarding malicious links and attempts to obtain users’ wallet credentials.

4. Community & Ecosystem Support

GoodMarket

Continued supporting GoodMarket participation and monitoring verification/claiming activity.

GoodMarket Metrics – September Week 1:

  • New Verified/Reverified via GoodMarket: No data reported
  • New unique/verified wallet address G$ claimers: No data reported
  • New Confirmed claims G$ via XDC/CELO network: No data reported

Accumulated GoodMarket Totals:

  • Total new verified/reverified: 1,067
  • Total unique claimers: 1,060
  • Total confirmed claims: 3,993

GoodMarket References:

Community Security Awareness

Published a security reminder warning community members about possible malicious links or individuals attempting to obtain their seed phrase or private key.

The reminder was intended to help protect users from wallet theft and encourage safer practices when interacting with links or messages shared in the community.

Security Reminder Reference:
Telegram: View @GoodDollarAnnouncements

5. Coordination & Operations

  • Continued consistent moderation and user-support coverage throughout the reporting period.
  • Monitored community activity and removed suspicious/spam content when identified.
  • Continued supporting the broader goal of improving user accessibility, onboarding, and participation across the GoodDollar ecosystem.
  • Maintained focus on proactive education rather than only responding to user issues after they occur.

6. Metrics, Figures & Evidence

Moderation & Support

Activity September Week 1
Bug Reports 0
Support Ticket Conversations 18
Spam/Fake Links Removed 3

GoodMarket Activity

Metric September Week 1
New Verified/Reverified via GoodMarket No data reported
New Unique/Verified Wallet Address G$ Claimers No data reported
New Confirmed Claims G$ via XDC/CELO Network No data reported

Accumulated GoodMarket Totals

Metric Accumulated Total
Total New Verified/Reverified 1,067
Total Unique Claimers 1,060
Total Confirmed Claims 3,993

GoodMarket Evidence:
https://goodmarketph.live/overview
https://good-market-community.vercel.app

Support Ticket Evidence:
Working Management — Dashboard

7. Trustpilot Community Engagement

Continued encouraging community members to share their genuine experiences with GoodDollar through Trustpilot.

  • Trustpilot Reviews: 27 total reviews
  • Increase from previous count: +5 reviews

This contributed to continued community engagement and encouraged users to provide authentic feedback based on their actual experience with the GoodDollar ecosystem.

Trustpilot Reference:
https://www.trustpilot.com/review/gooddollar.org

8. Key Outcomes

  • Maintained consistent moderation coverage with 0 bug reports during the reporting period.
  • Handled 18 support ticket conversations, providing direct assistance to community members.
  • Removed 3 spam/fake links, helping maintain community safety.
  • Continued supporting GoodMarket participation, verification, and G$ claiming.
  • Maintained accumulated GoodMarket records at 1,067 verified/reverified, 1,060 unique claimers, and 3,993 confirmed claims.
  • Increased Trustpilot community reviews by +5, reaching 27 total reviews.
  • Published a proactive security reminder concerning attempts to obtain users’ seed phrases or private keys, strengthening community security awareness.

9. Next Week Focus Areas

For the next reporting period, I will continue building on this week’s focus by:

  • Maintaining active moderation and removing spam, scams, and suspicious links.
  • Continuing responsive support for community members and new users.
  • Strengthening onboarding and ecosystem education.
  • Supporting GoodMarket verification and G$ claiming activities.
  • Monitoring and communicating recurring user issues when identified.
  • Continuing proactive security reminders to help users protect their wallets and personal credentials.
  • Encouraging genuine and unbiased community feedback.
  • Supporting broader participation in GoodDollar ecosystem initiatives.

10. Additional Notes & Recommendations

Community security awareness should remain an ongoing priority, especially as users may encounter messages or links designed to obtain sensitive wallet information.

Users should be consistently reminded that they should never share their seed phrase or private key with anyone, regardless of who claims to be providing support.

Overall, September Week 1 maintained steady moderation and user-support coverage while continuing the broader August focus on accessibility, onboarding, ecosystem education, GoodMarket participation, and community engagement.

Week 2 Contributions:

Betz Lenz – Weekly Community Moderation Contribution Report

September Week 2 – September 9–15, 2026

Weekly Focus

This week continued the focus established during September Week 1: maintaining active moderation coverage, providing consistent user support and onboarding assistance, improving ecosystem accessibility, supporting GoodMarket verification and G$ claiming, strengthening community education and security awareness, and encouraging broader community participation through ecosystem initiatives and engagement activities.

1. Moderation & Community Health

  • Maintained active moderation and community monitoring throughout September 9–15.
  • No bug was reported during the reporting period.
  • Removed 26 spam/fake links, helping maintain a safer and cleaner community environment.
  • Continued monitoring community activity for suspicious links, misleading content, and potentially harmful content.

2. User Support & Onboarding

  • Handled 36 support ticket conversations, providing assistance to community members with their questions and issues.
  • Continued supporting users with onboarding, wallet-related questions, verification, claiming, and general ecosystem participation.
  • Maintained responsive support coverage to help users better understand GoodDollar processes and available ecosystem features.

Support Ticket Reference:
Working Management — Dashboard

3. Recurring Issues Identified

  • No major technical bugs were reported during the week.
  • Continued monitoring support conversations for recurring questions involving wallet access, verification, claiming, and ecosystem participation.
  • Continued monitoring for spam, fake links, and potentially malicious content shared within the community.

4. Community & Ecosystem Support

GoodMarket Verification & G$ Claiming

Continued supporting GoodMarket participation, verification, and G$ claiming activity.

September Week 2 GoodMarket Contributions:

  • New Verified/Reverified via GoodMarket: 33
  • New Unique/Verified Wallet Address G$ Claimers: 33
  • New Confirmed Claims G$ via XDC/CELO Network: 202

Accumulated GoodMarket Totals:

  • Total New Verified/Reverified: 1,100
  • Total Unique Claimers: 1,093
  • Total Confirmed Claims: 4,195

GoodMarket References:

Learn & Earn

Published the Learn & Earn initiative to provide educational and participation opportunities for community members.

The activity recorded 56 active participants from September 11–15, 2026.

Learn & Earn Announcement:
Telegram: View @GoodDollarAnnouncements

Participant Evidence:
Learn & Earn participants — 2026-09-11 to 2026-09-15 | GoodMarket

GoodDollar 6th Birthday Celebration

Published the GoodDollar 6th Birthday Celebration announcement to support community awareness and engagement around the project’s milestone.

Reference:
Telegram: View @GoodDollarAnnouncements

GoodMarket Daily Lottery / Minigames

Added the Daily Lottery on GoodMarket as an additional user-engagement initiative.

The GoodMarket Minigames activity recorded 13 players in the available September 15–16 participant record.

Daily Lottery / Minigames Announcement:
Telegram: View @GoodDollarX

Minigames Participant Evidence:
Play & Earn withdrawals — 2026-09-15 to 2026-09-16 | GoodMarket

5. Coordination & Operations

  • Continued consistent moderation and user-support coverage throughout the reporting period.
  • Removed spam/fake links to help maintain community safety.
  • Supported GoodMarket verification and G$ claiming activities.
  • Published Learn & Earn content and monitored participation.
  • Supported community awareness through the GoodDollar 6th Birthday Celebration.
  • Added the Daily Lottery/Minigames activity on GoodMarket to encourage additional user engagement.
  • Continued proactive community education, ecosystem awareness, and user assistance.

6. Metrics, Figures & Evidence

Moderation & Support

Activity September Week 2
Bug Reports 0
Support Ticket Conversations 36
Spam/Fake Links Removed 26

GoodMarket Weekly Activity

Metric September Week 2
New Verified/Reverified via GoodMarket 33
New Unique/Verified Wallet Address G$ Claimers 33
New Confirmed Claims G$ via XDC/CELO Network 202
Learn & Earn Active Participants 56
GoodMarket Minigame Players 13*

*The Minigame participant evidence covers September 15–16, so the 13 players are recorded separately from the September 9–15 weekly reporting period for accuracy.

Accumulated GoodMarket Totals

Metric Accumulated Total
Total New Verified/Reverified 1,100
Total Unique Claimers 1,093
Total Confirmed Claims 4,195

Evidence

Support Tickets:
Working Management — Dashboard

GoodMarket Overview:
https://goodmarketph.live/overview

GoodMarket Community:
https://good-market-community.vercel.app

Learn & Earn Announcement:
Telegram: View @GoodDollarAnnouncements

Learn & Earn Participants (September 11–15):
Learn & Earn participants — 2026-09-11 to 2026-09-15 | GoodMarket

6th Birthday Celebration:
Telegram: View @GoodDollarAnnouncements

Daily Lottery / Minigames Announcement:
Telegram: View @GoodDollarX

Minigames Participants (September 15–16):
Play & Earn withdrawals — 2026-09-15 to 2026-09-16 | GoodMarket

7. Key Outcomes

  • Maintained consistent moderation coverage with 0 bug reports.
  • Handled 36 support ticket conversations.
  • Removed 26 spam/fake links, strengthening community safety.
  • Recorded 33 new GoodMarket verified/reverified users.
  • Recorded 33 new unique/verified wallet address G$ claimers.
  • Recorded 202 new confirmed G$ claims via XDC/CELO network.
  • Reached accumulated totals of 1,100 verified/reverified users, 1,093 unique claimers, and 4,195 confirmed claims.
  • Published Learn & Earn and recorded 56 active participants from September 11–15.
  • Published the GoodDollar 6th Birthday Celebration announcement.
  • Added the Daily Lottery/Minigames activity on GoodMarket, with 13 players recorded in the September 15–16 participant report.
  • Continued strengthening ecosystem education, accessibility, and community participation.

8. Next Week Focus Areas

For the next reporting period, I will continue building on the September Week 2 focus by:

  • Maintaining active moderation and removing spam, scams, fake links, and suspicious content.
  • Continuing responsive support for community members and new users.
  • Strengthening onboarding and ecosystem education.
  • Supporting GoodMarket verification and G$ claiming activities.
  • Monitoring recurring user issues and providing appropriate guidance.
  • Continuing proactive security awareness to help users protect their wallets and sensitive credentials.
  • Supporting Learn & Earn and other educational initiatives.
  • Encouraging participation in GoodMarket engagement activities such as Daily Lottery/Minigames.
  • Continuing to encourage genuine community feedback and broader ecosystem participation.

9. Challenges Encountered

  • A significant amount of moderation attention was required for spam/fake links, with 26 links removed during the reporting period.
  • Continued user support was required across multiple onboarding, wallet, verification, and claiming-related questions.
  • Community security and scam awareness remain important areas requiring continued monitoring and proactive education.

10. Additional Notes & Recommendations

Community safety and education should remain ongoing priorities. Users should continue to be reminded never to share their seed phrase or private key, especially when interacting with unfamiliar links, messages, or individuals claiming to provide support.

The continued use of educational initiatives such as Learn & Earn, combined with GoodMarket engagement activities, can provide additional opportunities for users to learn about and participate in the GoodDollar ecosystem.

The September Week 2 period also showed continued GoodMarket activity, with 33 new verified/reverified users, 33 new unique/verified G$ claimers, and 202 new confirmed claims, alongside the accumulated totals of 1,100 verified/reverified, 1,093 unique claimers, and 4,195 confirmed claims.

Week 3 Contributions:

Betz Lenz – Weekly Community Moderation Contribution Report

September Week 3 – September 16–24, 2026

Weekly Focus

This week continued the focus established during September Week 2: maintaining active moderation and user-support coverage, assisting with onboarding and ecosystem accessibility, supporting GoodMarket verification and G$ claiming, strengthening community education and security awareness, and encouraging broader participation through GoodMarket initiatives such as Learn & Earn, Play & Earn, Daily Lottery, Farming, Savings, and other ecosystem activities.

An additional focus this week was continued community support regarding the ongoing GoodDollar protocol incident and liquidity-related situation that began on September 3. While the community was waiting for the issue to be resolved, I continued assisting users, providing guidance, and encouraging constructive participation in GoodMarket activities.

1. Moderation & Community Health

  • Maintained active moderation and community monitoring throughout September 16–24.
  • No bug was reported during the reporting period.
  • Removed 26 spam/fake links to help maintain a safer and cleaner community environment.
  • Continued monitoring community activity for suspicious links, misleading content, and potentially harmful messages.
  • Continued providing community guidance during the ongoing protocol incident and liquidity restoration period.

2. User Support & Onboarding

  • Handled 37 support ticket conversations, providing assistance to community members with their questions and concerns.
  • Continued assisting users with onboarding, wallet-related questions, verification, claiming, and general GoodDollar ecosystem participation.
  • Assisted community members regarding the GoodDollar protocol incident that began on September 3, continuing support through September 24 while the issue remained unresolved.
  • Provided guidance and reassurance to users who were experiencing concerns related to the incident and liquidity situation.
  • Continued helping users understand available ecosystem activities while waiting for the protocol situation to be resolved.

Support Ticket Reference:
Working Management — Dashboard

3. Recurring Issues Identified

  • No major technical bug was reported during the reporting period.
  • A significant portion of community support continued to involve questions and concerns related to the ongoing GoodDollar protocol incident and liquidity restoration.
  • Continued monitoring questions related to wallet access, verification, G$ claiming, and ecosystem participation.
  • Continued monitoring and removing spam/fake links to protect community members from potentially harmful content.

4. Community & Ecosystem Support

GoodMarket Verification & G$ Claiming

Continued supporting GoodMarket participation, verification, and G$ claiming activity.

September Week 3 GoodMarket Contributions:

  • New Verified/Reverified via GoodMarket: 47
  • New Unique/Verified Wallet Address G$ Claimers: 47
  • New Confirmed Claims G$ via XDC/CELO Network: 174

Accumulated GoodMarket Totals:

  • Total New Verified/Reverified: 1,147
  • Total Unique Claimers: 1,140
  • Total Confirmed Claims: 4,369

GoodMarket References:

Learn & Earn

Continued supporting Learn & Earn as an educational and engagement initiative for the community.

A total of 29 participants were recorded from September 15–24, 2026.

Learn & Earn Evidence:
Learn & Earn participants — 2026-09-15 to 2026-09-24 | GoodMarket

Play & Earn / GoodMarket Minigames

Continued encouraging community participation through GoodMarket Play & Earn/Minigames.

A total of 40 participants/players were recorded from September 15–24, 2026.

Play & Earn Evidence:
Play & Earn withdrawals — 2026-09-15 to 2026-09-24 | GoodMarket

GoodMarket Community Engagement

As a GoodMarket builder, I continued encouraging community members to participate in available GoodMarket initiatives while the community was waiting for the GoodDollar protocol and liquidity situation to be restored.

Activities promoted and supported included:

  • Farming / raising chickens
  • Daily Lottery
  • Learn & Earn
  • Savings
  • Play & Earn / Minigames
  • Other GoodMarket ecosystem activities

These initiatives provided community members with additional ways to stay active, participate, learn, and engage with the ecosystem during a period of uncertainty.

I also used my own funds to provide rewards to community participants, helping encourage engagement and participation in GoodMarket activities.

5. Protocol Incident & Community Support

Since the GoodDollar protocol incident began on September 3, I continued assisting community members with questions and concerns surrounding the situation through September 24.

As a community moderator, my role during this period included:

  • Responding to users asking about the incident.
  • Helping community members understand available updates and guidance.
  • Addressing concerns related to the ongoing liquidity situation.
  • Maintaining moderation coverage while the community was waiting for resolution.
  • Encouraging users to remain engaged with safe and available GoodMarket activities.
  • Redirecting community attention toward constructive ecosystem participation while waiting for the protocol situation to be resolved.

As a GoodMarket builder, I also encouraged the community to participate in GoodMarket initiatives such as Farming, Daily Lottery, Learn & Earn, Savings, and Play & Earn. These activities provided additional opportunities for engagement and helped give community members something constructive to participate in while waiting for the liquidity situation to be restored.

I personally used my own funds to reward community participants, supporting engagement and encouraging continued participation in GoodMarket initiatives.

6. Coordination & Operations

  • Maintained consistent moderation and user-support coverage throughout the reporting period.
  • Handled 37 support ticket conversations.
  • Removed 26 spam/fake links.
  • Continued assisting users affected by concerns surrounding the GoodDollar protocol incident.
  • Supported GoodMarket verification and G$ claiming activities.
  • Continued promoting educational and engagement initiatives.
  • Supported Learn & Earn and Play & Earn participation.
  • Encouraged participation in Farming, Daily Lottery, Savings, and other GoodMarket activities.
  • Personally contributed funds toward community rewards as part of GoodMarket engagement efforts.

7. Metrics, Figures & Evidence

Moderation & Support

Activity September Week 3
Bug Reports 0
Support Ticket Conversations 37
Spam/Fake Links Removed 26

GoodMarket Weekly Activity

Metric September Week 3
New Verified/Reverified via GoodMarket 47
New Unique/Verified Wallet Address G$ Claimers 47
New Confirmed Claims G$ via XDC/CELO Network 174
Learn & Earn Participants 29
Play & Earn / Minigame Participants 40

Accumulated GoodMarket Totals

Metric Accumulated Total
Total New Verified/Reverified 1,147
Total Unique Claimers 1,140
Total Confirmed Claims 4,369

Evidence

Support Tickets:
Working Management — Dashboard

GoodMarket Overview:
https://goodmarketph.live/overview

GoodMarket Community:
https://good-market-community.vercel.app

Learn & Earn Participants – September 15–24:
Learn & Earn participants — 2026-09-15 to 2026-09-24 | GoodMarket

Play & Earn Participants – September 15–24:
Play & Earn withdrawals — 2026-09-15 to 2026-09-24 | GoodMarket

8. Key Outcomes

  • Maintained consistent moderation coverage with 0 bug reports.
  • Handled 37 support ticket conversations.
  • Removed 26 spam/fake links.
  • Recorded 47 new GoodMarket verified/reverified users.
  • Recorded 47 new unique/verified wallet address G$ claimers.
  • Recorded 174 new confirmed G$ claims via XDC/CELO network.
  • Reached accumulated GoodMarket totals of 1,147 verified/reverified users, 1,140 unique claimers, and 4,369 confirmed claims.
  • Recorded 29 Learn & Earn participants from September 15–24.
  • Recorded 40 Play & Earn/Minigame participants from September 15–24.
  • Continued assisting community members throughout the GoodDollar protocol incident from September 3 through September 24.
  • Continued encouraging constructive community participation through GoodMarket initiatives including Farming, Daily Lottery, Learn & Earn, Savings, and Play & Earn.
  • Personally used my own funds to provide rewards to community participants, supporting engagement during the ongoing protocol situation.

9. Next Week Focus Areas

For the next reporting period, I will continue building on the September Week 3 focus by:

  • Maintaining active moderation and removing spam, scams, fake links, and suspicious content.
  • Continuing responsive support for community members and new users.
  • Supporting users with questions related to the GoodDollar protocol and its restoration updates.
  • Strengthening onboarding and ecosystem education.
  • Supporting GoodMarket verification and G$ claiming activities.
  • Continuing Learn & Earn, Play & Earn, Farming, Daily Lottery, Savings, and other GoodMarket initiatives.
  • Continuing proactive security awareness to help users protect their wallets and sensitive credentials.
  • Encouraging constructive community engagement while monitoring the ongoing protocol situation.
  • Supporting community participation through GoodMarket rewards and engagement initiatives.

10. Additional Notes & Recommendations

The ongoing GoodDollar protocol situation continued to require additional community-support attention during this reporting period. Maintaining clear communication and responsive moderation remains important while users wait for the protocol and liquidity situation to be fully restored.

At the same time, GoodMarket initiatives can provide constructive opportunities for community members to remain engaged through educational, savings, gaming, farming, and other participation activities.

As a GoodMarket builder, I continued encouraging users to explore these initiatives and personally contributed funds toward community rewards to help maintain engagement and participation during this challenging period.

Overall, September Week 3 continued the previous week’s focus on moderation, user support, ecosystem accessibility, GoodMarket participation, education, and community engagement while also providing additional support related to the ongoing protocol incident.

Week 4 Contributions:

September Week 4 – September 25–30, 2026

This week continued the focus on moderation, user support, onboarding, GoodMarket verification and claiming, ecosystem education, security awareness, and community engagement during the ongoing GoodDollar protocol incident.

1. Moderation & Community Health

  • Maintained active moderation and user assistance across GoodDollar community channels.
  • Assisted users with claiming, wallets, transactions, GoodMarket, and protocol-related concerns.
  • Removed 31 spam/fake links.
  • Continued security reminders regarding suspicious links, seed phrases, and private keys.

2. User Support & Onboarding

Provided assistance with GoodDollar claiming, wallets, GoodMarket verification, transactions, ecosystem participation, onboarding, and troubleshooting.

Support Ticket Conversations: 34

Evidence:
Working Management — Dashboard

3. Recurring Issues

Main concerns included the GoodDollar protocol incident, G$ balance and liquidity questions, wallet/claiming issues, GoodMarket verification, transactions, and security concerns.

4. Community & Ecosystem Support

As a moderator and GoodMarket builder, I continued encouraging users to stay engaged with available ecosystem activities while recovery work continued.

Promoted:

  • Learn & Earn
  • Play & Earn / GoodMarket Minigames
  • Farming
  • Daily Lottery
  • Savings
  • Other GoodMarket activities

Learn & Earn: 22 participants, September 25–30
Learn & Earn participants — 2026-09-25 to 2026-09-30 | GoodMarket

Play & Earn / Minigames: 10 participants, September 25–30
Play & Earn withdrawals — 2026-09-25 to 2026-09-30 | GoodMarket

GoodMarket:
Overview - GoodMarket Analytics

5. Protocol Incident & Community Support

Continued assisting users affected by the ongoing GoodDollar protocol incident by explaining official information, helping users understand G$ balance changes, responding to concerns about removed G$, and directing users to recovery and appeal information.

I supported affected users from September 3 through the resolution period, with assistance continuing into October 2 until the reported fix.

I also encouraged GoodMarket users to remain engaged with available activities while waiting for liquidity restoration.

6. Metrics & Evidence

Moderation & Support

  • Bug Reports: No bug reported
  • Support Ticket Conversations: 34
  • Spam/Fake Links Removed: 31

GoodMarket

  • New Verified/Reverified: 22
  • New Unique/Verified G$ Claimers: 22
  • New Confirmed G$ Claims via XDC/CELO: 166

Accumulated Totals

  • Verified/Reverified: 1,169
  • Unique/Verified G$ Claimers: 1,162
  • Confirmed G$ Claims: 4,535

Evidence:
Overview - GoodMarket Analytics
Working Management — Dashboard
Learn & Earn participants — 2026-09-25 to 2026-09-30 | GoodMarket
Play & Earn withdrawals — 2026-09-25 to 2026-09-30 | GoodMarket

7. Key Outcomes

  • Maintained consistent moderation and user support.
  • Assisted 34 support conversations.
  • Removed 31 spam/fake links.
  • Supported 22 new GoodMarket verification/reverification activities.
  • Supported 22 new unique/verified G$ claimers.
  • Recorded 166 confirmed G$ claims.
  • Continued protocol incident support and community engagement.

8. Next Week Focus

  • Continue supporting users during protocol recovery.
  • Maintain moderation and spam prevention.
  • Assist with GoodMarket verification and claiming.
  • Provide guidance on wallets, transactions, and ecosystem features.
  • Encourage GoodMarket, Learn & Earn, Play & Earn, and other available activities.
  • Continue security awareness and safe wallet practices.

9. Challenges

The ongoing protocol incident and liquidity concerns remained the main challenges. Users continued seeking clarification about G$ balances, availability, and ecosystem functionality. I continued providing support and sharing available official information.

10. Additional Notes

Continued official communication and clear moderator guidance remain important to reduce confusion, prevent misinformation, and maintain user confidence during the recovery process.

I also continued using my own funds to support community rewards and engagement where appropriate.

1 Like
GIMT - Community Moderation Coordination
7

October 2026 Community Moderation Monthly Report

Week 1 Contributions:

Betz Lenz – Weekly Moderation Contribution Report

October 2026 – Week 1 Contributions

Reporting Period: October 1–8, 2026

This week continued the focus established in September Week 2: maintaining community health, improving user support and onboarding, strengthening ecosystem accessibility, promoting GoodMarket participation, and increasing security awareness. Special attention was given to wallet security education following recent scam attempts involving impersonation and requests for sensitive wallet credentials.

1. Moderation & Community Health

  • Maintained moderation and community support across GoodDollar channels.
  • Handled user concerns related to claiming, wallets, transactions, and ecosystem participation.
  • Removed 29 spam/fake links to help protect community members.
  • Continued raising awareness about impersonation scams and protecting wallet credentials.

2. User Support & Onboarding

Handled 34 support ticket conversations, assisting users with wallet concerns, claiming, troubleshooting, onboarding, and general ecosystem questions.

Support evidence: October 1–8 Support Tickets

3. Recurring Issues Identified

Key concerns included wallet security, suspicious links, impersonation attempts, claiming questions, and user onboarding.

Recent scam attempts highlighted the need to educate users about protecting their seed phrases, private keys, and other sensitive wallet credentials. Users should never share these details with anyone claiming to provide support.

4. Community & Ecosystem Support

As a GoodMarket builder, I encouraged community members to participate in available initiatives, including Farming, Daily Lottery, Learn & Earn, Savings, Play & Earn, and other GoodMarket activities.

These initiatives help maintain community engagement and provide users with constructive activities while they wait for liquidity restoration. I also used my own funds to reward community members and encourage participation.

Learn & Earn

Play & Earn / GoodMarket Minigames

5. Security Education & Scam Awareness

I focused Learn & Earn educational content on wallet security, particularly seed phrases, private keys, and other sensitive wallet credentials.

This focus was prompted by recent scam activity involving someone impersonating me. The incident reinforced the importance of helping community members recognize fraudulent accounts, avoid suspicious links, and never disclose their wallet security information.

Evidence: Impersonation Scam Report

The goal is to help users recognize common scam tactics, protect their wallets, and participate more safely in the GoodDollar ecosystem.

6. Metrics, Figures & Evidence

Moderation & Support

  • Bug Reports: No bug reported
  • Support Ticket Conversations: 34
  • Spam/Fake Links Removed: 29

GoodMarket Metrics — New Activity

  • New Verified/Reverified via GoodMarket: 9
  • New Unique/Verified Wallet Address G$ Claimers: 9
  • New Confirmed Claims G$ via XDC/CELO Network: 1,144

Accumulated GoodMarket Totals

  • Total Verified/Reverified: 1,178
  • Total Unique/Verified Claimers: 1,171
  • Total Confirmed Claims: 5,679

GoodMarket evidence: GoodMarket Overview | GoodMarket Community

7. Key Outcomes

  • Handled 34 support ticket conversations.
  • Removed 29 spam/fake links.
  • Recorded 9 new verified/reverified users and 9 new unique/verified G$ claimers.
  • Recorded 1,144 new confirmed G$ claims through XDC/CELO.
  • Supported Learn & Earn participation (38 participants) and Play & Earn participation (30 participants).
  • Promoted wallet security education in response to impersonation scams.
  • Encouraged community engagement through GoodMarket activities and personally funded community rewards.

8. Next Week Focus Areas

For October Week 2, I will focus on enhancing the Learn & Earn module with more educational content related to:

  • Seed phrase and private key protection
  • Recognizing impersonation scams and fraudulent support accounts
  • Identifying suspicious links and phishing attempts
  • Safe wallet practices and account security
  • User onboarding and understanding GoodDollar and GoodMarket features

I will also continue moderation, user support, GoodMarket engagement, and guidance for users affected by liquidity-related concerns.

9. Challenges Encountered

Impersonation scams and attempts to obtain sensitive wallet credentials remain important security concerns. The ongoing wait for liquidity restoration also continues to affect community sentiment.

I addressed these challenges through user support, security-focused educational content, moderation, and encouragement to participate in available ecosystem activities.

10. Additional Notes & Recommendations

Continued investment in security-focused Learn & Earn content can help users recognize scams before they lose access to their wallets. Educational materials should clearly explain that legitimate support personnel should never ask users to disclose seed phrases or private keys.

Clear updates, accessible onboarding resources, and constructive community initiatives remain important for maintaining trust and engagement while liquidity restoration continues.

Overall Contribution: October Week 1 combined active moderation, user support, GoodMarket growth, ecosystem engagement, and stronger wallet-security education. The main priority moving forward is to improve the Learn & Earn security module and help users participate in the ecosystem more safely.

Week 2 Contributions:

Betz Lenz – Weekly Moderation Contribution Report

October 2026 – Week 2 Contributions

Reporting Period: October 9–16, 2026

This week continued the focus established in September Week 2: maintaining community health, improving user support and onboarding, strengthening ecosystem accessibility, promoting GoodMarket participation, and increasing security awareness. Additional attention was given to wallet protection, the new GoodMarket in-app wallet feature, and sharing positive ecosystem developments with the community.

1. Moderation & Community Health

  • Maintained community moderation and user support.

  • Assisted users with wallet-related questions, claiming, onboarding, and ecosystem participation.

  • Continued raising awareness about impersonation scams and protecting sensitive wallet credentials.

  • Shared positive ecosystem news to encourage community awareness and engagement.

2. User Support & Onboarding

Handled 29 support ticket conversations, assisting users with their questions and concerns.

3. Recurring Issues Identified

Key concerns included wallet security, scam prevention, user onboarding, claiming, and liquidity-related limitations affecting participation in ecosystem activities.

Continued education is important to help users recognize impersonation attempts, avoid suspicious links, and protect their seed phrases and private keys.

4. Community & Ecosystem Support

As a GoodMarket builder, I encouraged community members to explore available initiatives, including Farming Chickens, Daily Lottery, Learn & Earn, Savings, and other GoodMarket activities.

Due to the ongoing lack of liquidity, Learn & Earn and Play & Earn recorded no participants during the reporting period. I continued encouraging constructive community engagement while users awaited liquidity restoration.

I also used my own funds to reward community members and encourage participation.

Learn & Earn

Play & Earn / GoodMarket Minigames

5. GoodMarket In-App Wallet Feature

GoodMarket introduced its owned in-app wallet feature in August 2026. This feature allows users to create their own wallet directly inside GoodMarket using an email address and PIN.

According to the feature’s stated privacy design, GoodMarket does not store users’ raw email addresses; it stores only an email hash or masked representation.

Since the feature’s release, 14 users have completed wallet verification and claimed G$ through the GoodMarket wallet flow, according to the figures provided for this report.

This feature supports onboarding by allowing users to create and use a wallet directly within GoodMarket.

Reference: GoodMarket Overview | GoodMarket Community

6. Metrics, Figures & Evidence

Moderation & Support

  • Bug Reports: No bug reported

  • Support Ticket Conversations: 29

GoodMarket Metrics — New Activity

  • New Verified/Reverified via GoodMarket: 32

  • New Unique/Verified Wallet Address G$ Claimers: 32

  • New Confirmed Claims G$ via XDC/CELO Network: 184

Accumulated GoodMarket Totals

  • Total Verified/Reverified: 1,210

  • Total Unique Claimers: 1,203

  • Total Confirmed Claims: 5,863

GoodMarket Evidence

7. Community Education & Ecosystem News

Wallet Security and Scam Prevention

I continued focusing on Learn & Earn educational content about seed phrases, private keys, and other sensitive wallet security information. This followed a recent impersonation incident involving someone pretending to be me.

The educational goal is to help users identify fraudulent accounts, avoid suspicious links, and understand that they must never share their seed phrases or private keys.

Evidence: Impersonation Scam Report

Regenerative Finance dApps on Alchemy 2026

I shared an announcement with the community about GoodDollar being listed in Top 4 in the Regenerative Finance dApps on Alchemy 2026 ranking, as reflected in the information shared. I considered this positive news worth highlighting to inform the community and encourage continued ecosystem engagement.

8. Key Outcomes

  • Handled 29 support ticket conversations.

  • Recorded 32 new verified/reverified users.

  • Recorded 32 new unique/verified G$ claimers.

  • Recorded 184 new confirmed G$ claims via XDC/CELO.

  • Reached accumulated totals of 1,210 verified/reverified users, 1,203 unique claimers, and 5,863 confirmed claims.

  • Continued wallet security education and scam awareness.

  • Promoted the GoodMarket in-app wallet feature and community initiatives.

  • Shared positive ecosystem news about GoodDollar’s reported Top 4 ranking.

9. Next Week Focus Areas

For October Week 3, I will focus on:

  • Enhancing Learn & Earn modules with wallet-security education.

  • Teaching users how to protect seed phrases and private keys.

  • Improving onboarding and helping users understand GoodDollar and GoodMarket features.

  • Raising awareness about impersonation scams, phishing, and suspicious links.

  • Continuing moderation and support for wallet, claiming, and ecosystem questions.

  • Encouraging participation in GoodMarket activities as liquidity conditions allow.

10. Additional Notes & Recommendations

Security education should remain a priority, especially when impersonation scams target community members. Clear educational materials can help users protect their wallets and recognize fraudulent support requests.

Continued communication about the in-app wallet feature, onboarding resources, and ecosystem developments can also help users better understand available tools and stay informed while liquidity restoration remains a concern.

Overall Contribution

October Week 2 focused on user support, GoodMarket growth, in-app wallet awareness, security education, and sharing ecosystem developments. Despite liquidity-related participation limitations, I continued supporting users, encouraging community engagement, and promoting safer wallet practices.

GIMT - Community Moderation Coordination