Betz Lenz- Community Moderation Coordination

Community
1

May 2026 Community Moderation Monthly Report

Week 1 Contributions:

Betz Lenz – Weekly Moderation Contribution Report
Week 1 Contributions

  1. Moderation & Community Health
  • Removed 10 spam/scam/fake‑link messages across community channels.
  • Assisted moderation coverage across multiple community platforms.
  • Reported and escalated MiniPay swap issue caused by increased network fees to the dev team.
  1. User Support & Onboarding
  • Helped MiniPay users resolve swapping/claiming issues due to fee increases.
  • Provided guidance to new users on GoodDapp/GoodWallet claiming flow.
  • Escalated technical issues affecting MiniPay claims to developers.
  1. Community & Ecosystem Support
  • Supported ecosystem initiatives including:
    • Assisted in publishing GoodNews highlights: https://ubi.gd/3P6LFEr
    • Contributed to GoodMarket development to support GoodDapp/GoodWallet, ensuring MiniPay users can claim without fail.
    • Participated in UAT testing for LayerZero bridging (XDC → Celo) and documented proof of work: Betz UAT Result.
  1. Coordination & Operations
  • Coordinated with moderation team members on coverage and escalation.
  • Identified recurring friction points (MiniPay swap/claim failures).
  • Reported technical issues with clear evidence to devs for resolution.
  1. Key Outcomes
  • Improved moderation responsiveness across active channels.
  • Helped resolve/support multiple MiniPay user issues related to swapping and claiming.
  • Increased visibility through GoodNews publishing and ecosystem support.
  • Supported smoother moderation coordination and escalation handling.
  1. Next Focus Areas
  • Strengthen moderation coverage and response time.
  • Improve onboarding and user support efficiency.
  • Continue supporting ecosystem campaigns and engagement activities.
  • Enhance operational coordination and reporting visibility.
Week 2 Contributions:

Betz Lenz – Weekly Moderation Contribution Report
Week 2 Contributions

  1. Moderation & Community Health
  • Removed spam/scam messages across community channels (continuing coverage from Week 1).
  • Assisted users reporting failed claims on Fuse; explained that Fuse contract is nearly drained and not recommendable for claiming.
  • Provided small Fuse token support to a user insisting on claiming, clarifying that only ~1.95 G$ is claimable.
  1. User Support & Onboarding
  • Assisted users with staking issues and provided guidance for resolution.
  • Helped users swap G$ to cUSD via GoodWallet and transfer cUSD to MiniPay wallet.
  • Continued onboarding support for MiniPay users facing swap/claim friction.
  1. Community & Ecosystem Support
  • Observed almost 20 previously inactive wallets (last active >30 days) reactivated through GoodMarket claiming integration, enabling MiniPay users to claim successfully despite stablecoin gas fee issues.
  • Published a community guide: How to Export and Import Seed Phrase from MiniPay to MetaMask (Guide: How to Export and Import Seed Phrase from Minipay to Metamask), enabling simpler claiming flows and multi‑chain support (XDC, Fuse, Celo).
  • Launched Learn & Earn via GoodMarket (https://goodmarket.live/learn-and-earn), funding daily tasks to drive user engagement. This week reached 170 total participants. Users receive rewards every 3 days and share GoodDollar ecosystem content through social media (e.g., Twitter).
  • Supported Community Stories initiative where users share experiences about GoodDollar ecosystem. This week recorded 27 stories published by participants.
  • Continued contributions to GoodMarket development and support for MiniPay users.
  1. Coordination & Operations
  • Coordinated with moderation team on coverage and escalation of Fuse claiming issues.
  • Reported technical issues with clear documentation to devs for resolution.
  • Maintained visibility of support cases and documentation for user assistance.
  1. Issue Trends (based on moderation dashboard)
  • Unknown Issue: 164 tickets total (136 still needing moderator review).
  • User Provided Evidence: 21 tickets total (20 needing moderator review).
  • MiniPay GoodDapp Swap Failed: 28 tickets total (all closed).
  • Cannot Claim G$: 6 tickets total (all closed).
  • How to Claim G$: 2 tickets total (all closed).
    These totals highlight common pain points (claiming and swapping), aligning with my direct support efforts for staking, swap guidance, and Fuse claim clarifications.
  1. Key Outcomes
  • Improved responsiveness to user issues (Fuse claiming, staking, swapping).
  • Helped reduce failed claims by providing alternative flows (GoodMarket, MetaMask guide).
  • Increased ecosystem engagement through reactivation of inactive wallets.
  • Expanded ecosystem visibility via Learn & Earn (170 participants) and Community Stories (27 posts).
  • Strengthened moderation coordination and reporting transparency.
  1. Next Focus Areas
  • Address MiniPay gas network challenges and propose solutions for smoother claiming and swapping in GoodDapp.
  • Expand user education materials for simpler onboarding and cross‑chain claiming.
  • Support ecosystem campaigns and technical testing.
  • Enhance operational coordination and reporting visibility.
Week 2 Contributions:

Betz Lenz – Weekly Moderation Contribution Report
Week 3 Contributions

  1. Moderation & Community Health
  • Handled a total of 76 group messages/interactions during moderation coverage.
  • Removed 11 spam/scam messages across community channels to help maintain community safety and reduce unwanted activity.
  • Assisted 13 user support tickets/issues across GoodDollar community channels and GoodDollar Support Desk.
  • On May 18, 2026, promoted Superfluid educational awareness within the GoodDollar community channel: Telegram: View @GoodDollarX
  • On May 21, 2026, assisted users experiencing MiniPay swap failures and escalated the issue to the devs team. The reported issue was resolved within the same day.
  • Provided user guidance on transferring G$ tokens from GoodWallet to MiniPay accounts.
  1. User Support & Onboarding
  • Continued assisting MiniPay users experiencing swap and claiming friction.
  • Helped users understand wallet transfer flows between GoodWallet and MiniPay.
  • Supported users encountering network fee and stablecoin-related onboarding challenges.
  • Provided educational guidance regarding cUSD/stablecoin usage for claiming and swapping fees on MiniPay.
  • Assisted users in understanding the automatic swap confirmation flow during claiming and swapping activities.
  1. Recurring Issues Identified
    Recurring user issues observed during the week include:
  • MiniPay failed swaps
  • Claiming friction caused by stablecoin gas fee requirements
  • Wallet transfer confusion between GoodWallet and MiniPay
    These issues were escalated and documented accordingly for dev team visibility and troubleshooting.
  1. Community & Ecosystem Support
  • Supported Community Stories reward distribution for 17 participants contributing ecosystem-related stories and experiences.
  • Continued contributions to GoodMarket ecosystem integrations supporting GoodDollar claiming and swapping flows.
  • GoodMarket ecosystem metrics during this reporting period:
    • Active earners: 855
    • Users verified via GoodMarket: 473
    • Unique GoodMarket claim users: 145
    • Total confirmed claims: 540 (including MiniPay users)
  • Overview dashboard: https://goodmarket.live/overview
  • Continued monthly contribution of 5 cUSD faucet support to assist MiniPay users with claiming and swapping activities, helping reduce onboarding friction caused by network fee requirements.
  • GoodMarket’s assistance flow first requests CELO faucet support through GoodDollar faucet integrations for MiniPay users. After users receive initial CELO gas support, GoodMarket provides small cUSD faucet assistance and educational guidance explaining that stablecoins (cUSD) are required for claiming and swapping fees on MiniPay.
  • Supported users through GoodMarket’s automatic swap assistance flow, where users are guided through converting CELO into cUSD before manually confirming transactions.
  1. Coordination & Operations
  • Coordinated with the devs team regarding MiniPay swap failure reports and escalation handling.
  • Reported user issues with clear documentation for faster troubleshooting and resolution.
  • Maintained visibility of user support concerns and assisted with onboarding-related clarifications.
  • Continued coordination regarding ecosystem support initiatives and user accessibility improvements.
  1. Metrics, Figures & Evidence
    Below are key moderation and ecosystem metrics recorded during the week:
  • Total Group Messages/Interactions Handled: 76
  • Total User Tickets/Support Cases Assisted: 13
  • Community Stories Participants Rewarded: 17
  • GoodMarket Active Earners: 855
  • Verified via GoodMarket: 473
  • Unique Claim Users (GoodMarket): 145
  • Total Confirmed Claims: 540
  • Support conversation records and moderation activity logs: Working Management — Dashboard
    These metrics reflect ongoing moderation coverage, onboarding support, ecosystem engagement, and claiming assistance efforts.
  1. Key Outcomes
  • Improved response time for MiniPay-related swap issues through direct escalation and coordination with the devs team.
  • Helped users better understand GoodWallet-to-MiniPay transfer flows and stablecoin fee requirements.
  • Continued supporting ecosystem accessibility through GoodMarket integrations and faucet assistance.
  • Expanded ecosystem participation through Community Stories reward distribution and active onboarding support.
  • Strengthened operational coordination between moderation support and technical issue escalation.
  1. Next Week Focus Areas
    My focus for next week will include:
  • Continuing support for MiniPay users experiencing claiming and swap friction.
  • Expanding onboarding assistance and educational guidance related to stablecoin fee requirements.
  • Supporting ecosystem accessibility through GoodMarket integrations and faucet assistance initiatives.
  • Assisting with moderation coverage, user issue escalation, and documentation visibility.
  • Supporting ecosystem engagement initiatives and community participation activities.
  • Continuing coordination with devs team regarding recurring user-reported issues and onboarding improvements.
Week 4 Contributions:

Betz Lenz – Weekly Moderation Contribution Report
Week 4 Contributions

  1. Week 4 Focus

Week 4 focus was centered on core moderation and community support activities, including handling support tickets and conversations, removing spam bots, supporting MiniPay users with cUSD faucet disbursement, promoting ecosystem activities through campaigns, Learn & Earn, and Community Stories, and coordinating with team members to ensure smooth community operations.

  1. Moderation Coverage

Assisted moderation coverage across multiple community channels, including:

  • Telegram Main Channel
  • Telegram Support Channel
  • Discourse
  • Discord
  • Twitter/X
  1. Key Responsibilities Handled

During the week, I actively supported the community through:

  • User support and onboarding
  • Bug reporting and issue escalation
  • Campaign creation and reward distribution
  • Ecosystem promotions and amplification
  • Community engagement initiatives
  • Team coordination
  1. Moderation Actions, Community Health & Coordination
  • Removed 13 spam bots across community channels.
  • Maintained community focus on constructive engagement and ongoing ecosystem activities.
  • Ensured timely responses to user questions, concerns, and requests.
  • Supported community health by fostering engagement through rewarding initiatives and educational activities.
  • Promoted relevant GoodDollar and ecosystem activities across community platforms.
  • Coordinated with team members regarding moderation updates, user concerns, and ongoing support cases.
  1. User Support & Onboarding
  • Handled 37 support tickets and 452 total messages across GoodDollar Support Desk and GoodDollarX.
    Full tracking of support tickets/messages (May 25–31, 2026): Working Management — Dashboard
  • Assisted MiniPay users experiencing swap and claim friction by providing cUSD faucet support.
    16 MiniPay wallets received cUSD from GoodMarket faucet.
    Faucet contract proof: Address: 0x46f5d2fa...2f7e04625 | CeloScan
  • Guided new claimers through GoodMarket flow and verified successful claims.
  1. Recurring Issues Identified

Recurring user issues observed during the week:

  • MiniPay failed swaps
  • Failed Fuse claims on GoodWallet
    These issues remain under ongoing investigation and review.
  1. Resource Improvements & Initiatives Supported
  1. Content, Communication & Amplification
  • Promoted ecosystem activities and campaigns across community channels.
  • Shared updates and reminders to encourage constructive engagement.
  • Amplified Learn & Earn and Community Stories participation and campaign visibility.
  • Supported awareness around cUSD faucet and GoodMarket onboarding flows.
  1. Metrics, Figures & Evidence
  • Total Support Tickets: 37
  • Total Messages: 452
  • Spam/Bot Removals: 13
  • MiniPay Wallets Supported via Faucet: 16
  • GoodMarket Verified/Reactivate Users: 64
  • GoodMarket Unique Claimers: 30
  • GoodMarket Confirmed Claims: 182
  • Active Earners: 841 (down from 855)
  • Learn & Earn Participants: 163
  • Rewards Distributed: 150K G$
  • Community Stories Participants: 22

Evidence Links:

  1. Next Week Focus Areas

My focus for next week will include:

  • Improving moderation efficiency through faster response and escalation processes.
  • Strengthening community health through proactive moderation, spam/bot removal, and security awareness.
  • Supporting and organizing community engagement initiatives and rewarding participation activities.
  • Expanding GoodMarket onboarding support and faucet transparency.
  • Promoting ecosystem activities and important community updates.
  • Continuing collaboration with team members to ensure smooth moderation and support operations.
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GIMT - Community Moderation Coordination
2

June 2026 Community Moderation Monthly Report

Week 1 Contributions:
Week 1 Contributions

Week 1 focus was on moderation coverage, faucet support, bug reporting, and ecosystem engagement. I ensured community health by handling tickets, removing spam, supporting MiniPay faucet distributions, reporting technical issues, and amplifying ecosystem initiatives like GoodMarket daily tasks and governance reflection campaigns.

  1. Moderation & Community Health

  • Telegram Main Channel
  • Telegram Support Channel
  • Discourse
  1. Key Responsibilities Handled
  • User support and onboarding
  • Bug reporting and escalation (MiniPay swap failures, Fuse claiming gas issue)
  • Faucet support distribution for MiniPay users
  • Ecosystem engagement (GoodMarket daily tasks, governance reflection campaign)
  • Spam/bot removal and community health maintenance
  • Team coordination and reporting
  1. Moderation Actions, Community Health & Coordination
  • Reported 3 bug issues (MiniPay swap failures, Fuse claiming gas issue).
  • Handled 12 support ticket conversations across the week.
  • Removed 15+ spam/fake links across community channels.
  • Maintained community focus on constructive engagement and ecosystem activities.
  • Coordinated with team members regarding moderation updates and user concerns.
  • Reference link (from June 1 to 7,2026 support tickets): Working Management Dashboard
  1. Faucet Support
  • Day 1: 6 wallet addresses supported
  • Day 2: 9 wallet addresses supported
  • Day 3: 7 wallet addresses supported
  • Day 4: 8 wallet addresses supported
  • Day 5: 5 wallet addresses supported
  • Day 6: 1 wallet address supported
  • Day 7: 21 wallet addresses supported
    Total: 57 wallet addresses supported
  1. GoodMarket Metrics
    Daily Contributions:
  • Day 1: Verified/reverified 7; New claimers 6; Confirmed claims 45
  • Day 2: Verified/reverified 10; New claimers 7; Confirmed claims 55
  • Day 3: Verified/reverified 8; New claimers 8; Confirmed claims 52
  • Day 4: Verified/reverified 5; New claimers 5; Confirmed claims 43
  • Day 5: Verified/reverified 4; New claimers 2; Confirmed claims 26
  • Day 6: Verified/reverified 5; New claimers 3; Confirmed claims 54
  • Day 7: Verified/reverified 43; New claimers 4; Confirmed claims 71
  1. GoodMarket Totals
  • Total new verified/reverified: 614
  • Total unique claimers: 201
  • Total confirmed claims: 1040
  • GoodMarket overview link: GoodMarket Analystics
  1. Community & Ecosystem Support
    Governance Awareness Campaign — 9 participant proofs:
    • Telegram: View @GoodDollarX
    • Telegram: View @GoodDollarX
    • Telegram: View @GoodDollarX
    • Telegram: View @GoodDollarX
    • Telegram: View @GoodDollarX
    • Telegram: View @GoodDollarX
    • Telegram: View @GoodDollarX
    • Telegram: View @GoodDollarX
  • Executed GoodMarket daily task encouragement posts (Twitter/Telegram).
  • Approved 42 participants (Day 4) and 32 participants (Day 5) for GoodMarket daily task.
  • Launched Community Reflection Campaign on governance voting decision‑making, published via Facebook.
    • Link: Governance Campaign
  • Continued GoodMarket daily task approvals and engagement (Day 7).
  1. Metrics, Figures & Evidence
  • Total User Responses Attended: 12 support tickets handled
  • Total Bugs Reported: 3
  • Total Spam/Bot Removals: 15+
  • Total Faucet Support: 57 wallet addresses
  • Total GoodMarket Verified/Reverified: 614
  • Total Unique Claimers: 201
  • Total Confirmed Claims: 1040
  • Evidence Links:
    • Support tickets (Day 4): Working Dashboard Management
    • GoodMarket overview: https://goodmarket.live/overview
    • Community Reflection Campaign: Community Reflection Campaign
  1. Next Week Focus
    Next week’s focus will be on improving moderation efficiency through faster response and escalation processes, strengthening community health by proactive spam/bot removal and security awareness, supporting and organizing community engagement initiatives with rewarding participation activities, promoting ecosystem updates and campaigns, and continuing collaboration with team members to ensure smooth moderation and support operations.
Week 2 Contributions

Betz Lenz – Weekly Moderation Contribution Report

June 2026 – Week 2 Contributions

Week 2 focus was on moderation coverage, user onboarding support, ecosystem accessibility, community engagement, and GoodMarket growth initiatives. I contributed to community health by handling support tickets, removing spam, resolving the GoodMarket XDC claiming issue, reporting the MiniPay Uniswap widget issue, providing cUSD faucet assistance, supporting Learn & Earn activities, facilitating G$ streaming reward distributions, and promoting ecosystem initiatives including GoodNews, GoodBuilder Season 4, Community Challenges, and GoodMarket educational campaigns.

1. Moderation & Community Health

  • Provided moderation coverage across GoodDollar community channels and ecosystem support activities.
  • Handled a total of 19 support ticket conversations during the reporting period.
  • Removed 8 spam/fake links to maintain community safety and engagement quality.
  • Resolved a GoodMarket XDC claiming issue reported by users.
  • Reported a technical issue involving the MiniPay Uniswap widget for investigation and escalation.
  • Continued assisting users with claiming, verification, onboarding, and ecosystem-related concerns.

2. User Support & Onboarding

  • Assisted users experiencing claiming and onboarding friction within the GoodDollar ecosystem.
  • Supported users with GoodWallet, GoodMarket, and MiniPay-related questions and workflows.
  • Provided guidance regarding wallet setup, verification, claiming procedures, and ecosystem participation.
  • Assisted users requiring cUSD support to complete onboarding and transaction-related activities.
  • Recommended alternative wallet access solutions, including exporting MiniPay seed phrases to MetaMask when appropriate.

3. Recurring Issues Identified

Recurring user concerns observed during the reporting period included:

  • Claiming friction caused by transaction fee requirements.
  • User confusion regarding ecosystem wallet interactions and transfer processes.
  • Verification and claiming-related onboarding questions.
  • MiniPay-related transaction and swap concerns.
  • GoodMarket XDC claiming issue (resolved).
  • Uniswap widget & GoodDollar reserve functionality issue reported for technical review.

These issues were documented and escalated where necessary to improve user experience and ecosystem accessibility.

4. Community & Ecosystem Support

  • Supported GoodMarket ecosystem initiatives and onboarding activities throughout the week.

  • Assisted 147 wallet addresses through cUSD faucet support to help users complete ecosystem transactions and onboarding requirements.

  • Published ecosystem announcements and engagement campaigns, including:

    • GoodNews Announcement:
    Telegram: View @GoodDollarAnnouncements

    • GoodBuilder Season 4 Announcement:
    Telegram: View @GoodDollarAnnouncements

    • Community Challenge Initiative:
    Telegram: View @GoodDollarX

    • MiniPay Gas Reminder:
    Telegram: View @GoodDollarX

    • Learn & Earn Quiz Announcement:
    Telegram: View @GoodDollarAnnouncements

  • Congratulated 238 Learn & Earn participants and supported community recognition efforts:
    Telegram: View @GoodDollarX

  • Recommended MiniPay users willing to claim via XDC to export their seed phrase from MiniPay to MetaMask in order to access GoodDApp through MetaMask:
    Telegram: View @GoodDollarX

  • Disbursed G$ Streaming rewards through GoodMarket integration as part of the Learn & Earn community engagement initiative.

  • Supported ecosystem participation by rewarding eligible users through continuous G$ streaming distributions and community incentive programs.

5. Coordination & Operations

  • Coordinated ecosystem support activities related to user onboarding and accessibility improvements.

  • Documented reported issues and maintained visibility of user concerns for escalation and follow-up.

  • Continued operational support for claiming, verification, and ecosystem participation workflows.

  • Assisted in maintaining communication between community support activities and technical issue reporting processes.

  • Monitored GoodMarket ecosystem activity and participation metrics throughout the reporting period.

Operational References:

6. Metrics, Figures & Evidence

Below are key moderation and ecosystem metrics recorded during the week:

  • Total Support Tickets & Conversations: 36

  • Total Spam Messages/Links Removed: 8

  • Wallet Addresses Supported via cUSD Faucet: 147

  • Verified/Reverified Users: 751

  • Unique GoodMarket Claimers: 228

  • Total Confirmed Claims: 1,552

Evidence and Reference Links:

These metrics reflect moderation coverage, onboarding assistance, ecosystem participation, issue escalation, claiming support efforts, and community engagement initiatives conducted throughout the reporting period.

7. Key Outcomes

  • Maintained consistent moderation coverage and community support throughout the reporting period.
  • Improved ecosystem accessibility through cUSD faucet assistance for 147 wallet addresses.
  • Successfully resolved a GoodMarket XDC claiming issue affecting users.
  • Increased ecosystem participation through educational announcements, challenges, Learn & Earn activities, and community engagement initiatives.
  • Supported GoodMarket growth through verification, claiming, and onboarding assistance.
  • Facilitated successful Learn & Earn participation and G$ streaming reward distribution activities.
  • Identified and escalated technical concerns affecting user experience for further review.

8. Next Week Focus Areas

My focus for next week will include:

  • Continuing support for users experiencing claiming and onboarding friction.
  • Expanding ecosystem education regarding wallet usage, transaction requirements, and claiming processes.
  • Supporting GoodMarket verification and claiming activities.
  • Assisting with moderation coverage, user issue escalation, and documentation.
  • Supporting community engagement campaigns, educational initiatives, and reward activities.
  • Continuing coordination regarding reported technical issues and ecosystem accessibility improvements.

9. Challenges Encountered

  • Continued user confusion regarding transaction fee requirements during claiming and onboarding processes.
  • Recurring questions related to wallet management and ecosystem navigation.
  • Technical concerns reported by users involving MiniPay ecosystem integrations.
  • Ongoing need for educational guidance to reduce onboarding friction for new users.

10. Additional Notes & Recommendations

  • Continue strengthening educational content focused on claiming procedures, wallet management, and transaction requirements.
  • Expand onboarding resources to reduce recurring support requests.
  • Maintain faucet assistance initiatives that help users complete ecosystem transactions successfully.
  • Continue monitoring reported technical concerns and coordinate escalation when required.
  • Encourage community participation through educational campaigns, challenges, GoodBuilder initiatives, Learn & Earn activities, and ecosystem reward programs.
Week 3 Contributions:

Betz Lenz – Weekly Moderation Contribution Report

June 2026 – Week 3 Contributions

Week 3 focus was on moderation coverage, user support, ecosystem accessibility, community engagement, and GoodMarket growth initiatives. I contributed to community health by handling support tickets, removing spam, providing cUSD faucet assistance, supporting GoodMarket onboarding and verification activities, facilitating community task reward distributions, and helping users navigate ecosystem tools and claiming workflows.

1. Moderation & Community Health

  • Provided moderation coverage across GoodDollar community channels and ecosystem support activities.

  • Handled a total of 42 support ticket conversations during the reporting period.

  • Removed 8 spam/fake links to maintain community safety and engagement quality.

  • Continued assisting users with claiming, verification, onboarding, G$ streaming, and ecosystem-related concerns.

  • Monitored community discussions and helped address user questions regarding GoodMarket participation and wallet accessibility.

  • Maintained community engagement quality by identifying and removing spam content when necessary.

2. User Support & Onboarding

  • Assisted users experiencing onboarding and claiming-related concerns within the GoodDollar ecosystem.

  • Supported users with GoodMarket, GoodWallet, and MiniPay-related questions and workflows.

  • Provided guidance regarding verification procedures, claiming requirements, wallet management, and ecosystem participation.

  • Assisted users requiring cUSD support to complete onboarding and transaction-related activities.

  • Recommended alternative wallet access solutions, including exporting MiniPay seed phrases to MetaMask when appropriate.

  • Supported community members with questions related to G$ streaming rewards and participation requirements.

3. Recurring Issues Identified

Recurring user concerns observed during the reporting period included:

  • Questions regarding G$ streaming reward eligibility and distribution.

  • Wallet accessibility and onboarding-related concerns.

  • Verification and claiming-related onboarding questions.

  • User confusion regarding wallet interactions and ecosystem participation processes.

  • Community inquiries regarding GoodMarket tasks, rewards, and claiming procedures.

These concerns were documented and addressed where appropriate to improve ecosystem accessibility and user experience.

4. Community & Ecosystem Support

  • Supported GoodMarket ecosystem initiatives and onboarding activities throughout the week.

  • Assisted 242 wallet addresses through cUSD faucet support to help users complete ecosystem transactions and onboarding requirements.

  • Supported GoodMarket verification, claiming, and onboarding activities that contributed to ecosystem growth and participation.

  • Recommended MiniPay users willing to claim via XDC to export their seed phrase from MiniPay to MetaMask in order to access GoodDApp through MetaMask:
    https://t.me/GoodDollarX/316989

  • Supported community engagement through GoodMarket community task initiatives:
    https://t.me/GoodDollarX/317312

  • Disbursed rewards for eligible participants through GoodMarket community task activities.

  • Supported ecosystem participation by rewarding eligible users through community incentive initiatives and reward distribution programs.

5. Coordination & Operations

  • Coordinated ecosystem support activities related to user onboarding and accessibility improvements.

  • Continued operational support for claiming, verification, faucet assistance, and ecosystem participation workflows.

  • Assisted in maintaining communication between community support activities and ecosystem participation initiatives.

  • Monitored GoodMarket ecosystem activity and participation metrics throughout the reporting period.

  • Continued documentation of user concerns and support activities to maintain visibility of recurring issues.

6. Metrics, Figures & Evidence

Below are key moderation and ecosystem metrics recorded during the week:

  • Total Support Tickets Assisted: 42

  • Total Spam Messages/Links Removed: 8

  • Wallet Addresses Supported via cUSD Faucet: 242

  • Verified/Reverified Users: 835

  • Unique GoodMarket Claimers: 828

  • Total Confirmed Claims: 2,039

Evidence and Reference Links:

These metrics reflect ongoing moderation coverage, onboarding assistance, ecosystem participation, claiming support efforts, reward distribution activities, and community engagement initiatives.

7. Key Outcomes

  • Maintained consistent moderation coverage and community support throughout the reporting period.

  • Improved ecosystem accessibility through cUSD faucet assistance for 242 wallet addresses.

  • Supported GoodMarket growth through verification, claiming, and onboarding assistance.

  • Increased ecosystem participation through community task initiatives and reward distribution activities.

  • Facilitated successful community incentive distributions through GoodMarket integrations.

  • Continued supporting users with wallet accessibility, onboarding, and ecosystem participation concerns.

  • Strengthened community engagement through educational guidance and ecosystem support activities.

8. Next Week Focus Areas

My focus for next week will include:

  • Continuing support for users experiencing onboarding and claiming-related friction.

  • Expanding ecosystem education regarding wallet usage, transaction requirements, and claiming processes.

  • Supporting GoodMarket verification and claiming activities.

  • Assisting with moderation coverage, user issue escalation, and documentation.

  • Supporting community engagement campaigns, educational initiatives, and reward activities.

  • Continuing coordination regarding ecosystem accessibility improvements and onboarding support.

9. Challenges Encountered

  • Continued user questions regarding wallet management and ecosystem navigation.

  • Recurring onboarding concerns from new ecosystem participants.

  • Ongoing need for cUSD support to assist users in completing ecosystem transactions.

  • Community inquiries regarding reward distributions, participation requirements, and GoodMarket activities.

10. Additional Notes & Recommendations

  • Continue strengthening educational content focused on claiming procedures, wallet management, and ecosystem participation requirements.

  • Expand onboarding resources to reduce recurring support requests.

  • Maintain faucet assistance initiatives that help users complete ecosystem transactions successfully.

  • Continue supporting community engagement through incentive programs and participation campaigns.

  • Encourage ecosystem growth through onboarding support, educational initiatives, and reward distribution activities.

Week 4 Contributions:

Betz Lenz – Weekly Moderation Contribution Report

June 2026 – Week 4 Contributions

Week 4 focus was on moderation coverage, user onboarding support, community engagement, and expanding ecosystem participation through GoodMarket initiatives. I contributed to community health by handling support tickets, removing spam, providing cUSD faucet assistance, supporting GoodMarket verification and claiming activities, promoting Learn & Earn and GoodBuilders Season 4, collecting community stories, and encouraging greater participation through community engagement campaigns.

1. Moderation & Community Health

  • Provided moderation coverage across GoodDollar community channels and ecosystem support activities.

  • Handled a total of 32 support ticket conversations during the reporting period.

  • Removed 8 spam/fake links to maintain community safety and engagement quality.

  • Continued assisting users with claiming, verification, onboarding, and ecosystem-related concerns.

  • Supported community members with GoodMarket, MiniPay, and claiming-related questions.

  • Maintained community engagement while monitoring discussions and moderating spam across community channels.

2. User Support & Onboarding

  • Assisted users experiencing onboarding and claiming-related concerns within the GoodDollar ecosystem.

  • Supported users with GoodMarket, GoodWallet, and MiniPay-related questions and workflows.

  • Provided guidance regarding verification procedures, claiming requirements, wallet management, and ecosystem participation.

  • Assisted users requiring cUSD support to complete onboarding and transaction-related activities.

  • Continued helping users understand GoodMarket features and ecosystem participation opportunities.

  • Shared reminders and educational guidance to improve successful claiming through MiniPay.

3. Recurring Issues Identified

Recurring user concerns observed during the reporting period included:

  • Wallet onboarding and claiming-related questions.

  • Transaction support requests requiring cUSD faucet assistance.

  • Verification and claiming-related onboarding concerns.

  • User questions regarding MiniPay usage and ecosystem participation.

  • Community inquiries related to Learn & Earn rewards, community engagement activities, and GoodMarket participation.

These concerns were documented and addressed where appropriate to improve user experience and ecosystem accessibility.

4. Community & Ecosystem Support

5. Coordination & Operations

  • Coordinated ecosystem support activities related to user onboarding and accessibility improvements.

  • Continued operational support for claiming, verification, faucet assistance, and ecosystem participation workflows.

  • Assisted in maintaining communication between community support activities and ecosystem engagement initiatives.

  • Monitored GoodMarket ecosystem activity and participation metrics throughout the reporting period.

  • Continued documenting user concerns and recurring issues for follow-up and operational visibility.

6. Metrics, Figures & Evidence

Below are key moderation and ecosystem metrics recorded during the week:

  • Total Support Tickets Assisted: 32

  • Total Spam Messages/Links Removed: 8

  • Wallet Addresses Supported via cUSD Faucet: 184

  • Verified/Reverified Users: 927

  • Unique GoodMarket Claimers: 920

  • Total Confirmed Claims: 2,778

Evidence and Reference Links:

These metrics reflect ongoing moderation coverage, onboarding assistance, ecosystem participation, claiming support efforts, educational campaigns, and community engagement initiatives conducted throughout the reporting period.

7. Key Outcomes

  • Maintained consistent moderation coverage and community support throughout the reporting period.

  • Improved ecosystem accessibility through cUSD faucet assistance for 184 wallet addresses.

  • Supported GoodMarket growth through verification, claiming, and onboarding assistance.

  • Increased ecosystem participation through Learn & Earn, Community Stories, and GoodBuilders Season 4 promotional activities.

  • Encouraged stronger community engagement through storytelling campaigns and educational initiatives.

  • Continued strengthening ecosystem awareness through reminders, onboarding guidance, and community support.

8. Next Week Focus Areas

My focus for next week will include:

  • Continuing support for users experiencing onboarding and claiming-related concerns.

  • Expanding ecosystem education regarding wallet usage, transaction requirements, and claiming processes.

  • Supporting GoodMarket verification, claiming, and onboarding activities.

  • Assisting with moderation coverage, user issue escalation, and documentation.

  • Promoting additional community engagement initiatives, educational campaigns, and ecosystem participation opportunities.

  • Continuing collaboration with team members to improve community support operations and ecosystem accessibility.

9. Challenges Encountered

  • Continued user questions regarding wallet management and claiming procedures.

  • Ongoing need for cUSD support to assist users with ecosystem transactions.

  • Recurring onboarding concerns from new ecosystem participants.

  • Community questions regarding Learn & Earn participation, rewards, and ecosystem engagement opportunities.

10. Additional Notes & Recommendations

  • Continue strengthening educational content related to claiming procedures, wallet management, and ecosystem participation.

  • Expand onboarding resources to reduce recurring support requests.

  • Maintain faucet assistance initiatives that help users complete ecosystem transactions successfully.

  • Continue encouraging participation through Community Stories, Learn & Earn, and GoodBuilders ecosystem initiatives.

  • Strengthen ecosystem engagement through educational campaigns, community incentives, and continued moderation support.

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GIMT - Community Moderation Coordination
4

July 2026 Community Moderation Monthly Report

Week 1 Contributions:

Betz Lenz – Weekly Moderation Contribution Report

July 2026 – Week 1 Contributions

Week 1 focus was on moderation coverage, user onboarding support, ecosystem accessibility, and continuing community education through GoodMarket initiatives. I contributed to community health by handling support tickets, removing spam, providing cUSD faucet assistance, supporting GoodMarket verification and claiming activities, and helping users navigate MiniPay through educational reminders while improving ecosystem participation and onboarding support.

1. Moderation & Community Health

  • Provided moderation coverage across GoodDollar community channels and ecosystem support activities.
  • Handled a total of 20 support ticket conversations during the reporting period.
  • Removed 3 spam/fake links to maintain community safety and engagement quality.
  • Continued assisting users with claiming, verification, onboarding, and ecosystem-related concerns.
  • Supported community members with GoodMarket, GoodWallet, and MiniPay-related questions and workflows.
  • Maintained community engagement by providing timely user assistance and moderation support.

2. User Support & Onboarding

  • Assisted users experiencing onboarding and claiming-related concerns within the GoodDollar ecosystem.
  • Supported users with GoodMarket and MiniPay-related questions and workflows.
  • Provided guidance regarding verification procedures, claiming requirements, wallet management, and ecosystem participation.
  • Assisted users requiring cUSD support to complete onboarding and transaction-related activities.
  • Shared educational reminders to improve successful claiming and participation through MiniPay.
  • Continued supporting users with ecosystem accessibility and claiming assistance.

3. Recurring Issues Identified

Recurring user concerns observed during the reporting period included:

  • Wallet onboarding and claiming-related questions.
  • Transaction support requests requiring cUSD faucet assistance.
  • Verification and claiming-related onboarding concerns.
  • User questions regarding MiniPay usage and ecosystem participation.
  • Community inquiries regarding GoodMarket participation and claiming procedures.

These concerns were documented and addressed where appropriate to improve ecosystem accessibility and user experience.

4. Community & Ecosystem Support

  • Supported GoodMarket ecosystem initiatives and onboarding activities throughout the week.

  • Assisted 10 wallet addresses through cUSD faucet support to help users complete ecosystem transactions and onboarding requirements.

  • Shared reminders to help MiniPay users understand claiming procedures and ecosystem participation.

    Reference:
    Telegram: View @GoodDollarX

  • Continued supporting ecosystem participation by assisting users with verification, claiming, onboarding, and wallet accessibility.

5. Coordination & Operations

  • Coordinated ecosystem support activities related to user onboarding and accessibility improvements.
  • Continued operational support for claiming, verification, faucet assistance, and ecosystem participation workflows.
  • Assisted in maintaining communication between community support activities and ecosystem engagement initiatives.
  • Monitored GoodMarket ecosystem activity and participation metrics throughout the reporting period.
  • Continued documenting user concerns and support activities for follow-up and operational visibility.

6. Metrics, Figures & Evidence

Below are key moderation and ecosystem metrics recorded during the week:

  • Total Support Tickets Assisted: 20
  • Total Spam Messages/Links Removed: 3
  • Wallet Addresses Supported via cUSD Faucet: 10
  • Verified/Reverified Users: 929
  • Unique GoodMarket Claimers: 922
  • Total Confirmed Claims: 2,915

Evidence and Reference Links:

These metrics reflect ongoing moderation coverage, onboarding assistance, ecosystem participation, claiming support efforts, and community support activities conducted throughout the reporting period.

7. Key Outcomes

  • Maintained consistent moderation coverage and community support throughout the reporting period.
  • Improved ecosystem accessibility through cUSD faucet assistance for 10 wallet addresses.
  • Supported GoodMarket growth through verification, claiming, and onboarding assistance.
  • Continued strengthening community participation by providing guidance on MiniPay usage and claiming procedures.
  • Helped users successfully navigate ecosystem tools and wallet accessibility.
  • Maintained a safe and supportive community environment through moderation and spam removal.

8. Next Week Focus Areas

My focus for next week will include:

  • Continuing support for users experiencing onboarding and claiming-related concerns.
  • Expanding ecosystem education regarding wallet usage, transaction requirements, and claiming processes.
  • Supporting GoodMarket verification, claiming, and onboarding activities.
  • Assisting with moderation coverage, user issue escalation, and documentation.
  • Continuing community education through ecosystem announcements and user guidance.
  • Strengthening ecosystem accessibility through ongoing user support and moderation efforts.

9. Challenges Encountered

  • Continued user questions regarding wallet management and claiming procedures.
  • Ongoing need for cUSD support to assist users with ecosystem transactions.
  • Recurring onboarding concerns from new ecosystem participants.
  • Community questions regarding MiniPay usage and ecosystem accessibility.

10. Additional Notes & Recommendations

  • Continue strengthening educational content related to claiming procedures, wallet management, and ecosystem participation.
  • Expand onboarding resources to reduce recurring support requests.
  • Maintain faucet assistance initiatives that help users complete ecosystem transactions successfully.
  • Continue promoting MiniPay guidance and ecosystem education to improve user experience.
  • Strengthen community engagement through consistent moderation, onboarding support, and ecosystem awareness initiatives.
Week 2 Contributions:

Betz Lenz – Weekly Moderation Contribution Report

July 2026 – Week 2 Contributions

Week 2 focus was on moderation coverage, ecosystem accessibility, user onboarding support, and expanding community participation through GoodMarket initiatives. I contributed to community health by handling support tickets, removing spam, providing cUSD faucet assistance, supporting GoodMarket verification and claiming activities, promoting Learn & Earn participation, encouraging MiniPay users to access GoodDApp and GoodMarket through MetaMask, and educating the community on stablecoin transaction requirements.

1. Moderation & Community Health

  • Provided moderation coverage across GoodDollar community channels and ecosystem support activities.

  • Handled a total of 21 support ticket conversations during the reporting period.

  • Removed 3 spam/fake links to maintain community safety and engagement quality.

  • Continued assisting users with claiming, verification, onboarding, and ecosystem-related concerns.

  • Supported community members with GoodMarket, GoodWallet, MiniPay, and GoodDApp-related questions.

  • Maintained community engagement by providing timely assistance and moderation support.

2. User Support & Onboarding

  • Assisted users experiencing onboarding and claiming-related concerns within the GoodDollar ecosystem.

  • Supported users with GoodMarket, GoodWallet, MiniPay, and GoodDApp-related workflows.

  • Provided guidance regarding verification procedures, claiming requirements, wallet management, and ecosystem participation.

  • Assisted users requiring cUSD support to complete onboarding and transaction-related activities.

  • Recommended MiniPay users import their wallet into MetaMask to access GoodDApp, claim through XDC, and utilize additional GoodMarket features.

  • Continued educating users on transaction fee requirements and ecosystem accessibility.

3. Recurring Issues Identified

Recurring user concerns observed during the reporting period included:

  • Wallet onboarding and claiming-related questions.

  • Transaction support requests requiring cUSD faucet assistance.

  • Stablecoin requirements for claiming and swapping transactions.

  • User questions regarding MiniPay, MetaMask, GoodDApp, and GoodMarket integration.

  • Community inquiries regarding Learn & Earn participation and GoodMarket raffle activities.

These concerns were documented and addressed where appropriate to improve ecosystem accessibility and user experience.

4. Community & Ecosystem Support

  • Supported GoodMarket ecosystem initiatives and onboarding activities throughout the week.

  • Assisted 210 wallet addresses through cUSD faucet support to help users complete ecosystem transactions and onboarding requirements.

  • Published the Learn & Earn Quiz announcement through the GoodDollar Announcements channel.

    Reference:
    https://t.me/GoodDollarAnnouncements/1206

  • Supported the Learn & Earn campaign with 162 verified participants who successfully qualified for rewards.

    Reference:
    https://t.me/GoodDollarX/320866

  • Recommended MiniPay users import their accounts into MetaMask to access GoodDApp, claim through the XDC network, and utilize additional GoodMarket features.

    Reference:
    https://t.me/GoodDollarX/320532

  • Promoted the GoodMarket G$ Raffle Campaign, giving community members the opportunity to participate using 250 G$ for a chance to win 10,000 G$, with 10 winners and a maximum of 400 participants.

    Reference:
    https://t.me/GoodDollarX/320433

  • Continued educating the community about using stablecoins for transaction fees required for claiming and swapping activities.

    Reference:
    https://t.me/GoodDollarX/320290

5. Coordination & Operations

  • Coordinated ecosystem support activities related to user onboarding and accessibility improvements.

  • Continued operational support for claiming, verification, faucet assistance, and ecosystem participation workflows.

  • Assisted in maintaining communication between community support activities and ecosystem engagement initiatives.

  • Monitored GoodMarket ecosystem activity and participation metrics throughout the reporting period.

  • Continued documenting user concerns and support activities for follow-up and operational visibility.

6. Metrics, Figures & Evidence

Below are key moderation and ecosystem metrics recorded during the week:

  • Total Support Tickets Assisted: 21

  • Total Spam Messages/Links Removed: 3

  • Wallet Addresses Supported via cUSD Faucet: 210

  • Verified/Reverified Users: 989

  • Unique GoodMarket Claimers: 982

  • Total Confirmed Claims: 3,395

Evidence and Reference Links:

These metrics reflect ongoing moderation coverage, onboarding assistance, ecosystem participation, claiming support efforts, educational campaigns, and community engagement initiatives conducted throughout the reporting period.

7. Key Outcomes

  • Maintained consistent moderation coverage and community support throughout the reporting period.

  • Improved ecosystem accessibility through cUSD faucet assistance for 210 wallet addresses.

  • Supported GoodMarket growth through verification, claiming, and onboarding assistance.

  • Increased ecosystem participation through the Learn & Earn campaign and the GoodMarket G$ Raffle initiative.

  • Helped users access additional GoodMarket features by promoting MetaMask integration for MiniPay users.

  • Continued strengthening community education regarding transaction fee requirements and ecosystem participation.

8. Next Week Focus Areas

My focus for next week will include:

  • Continuing support for users experiencing onboarding and claiming-related concerns.

  • Expanding ecosystem education regarding wallet usage, transaction requirements, and claiming processes.

  • Supporting GoodMarket verification, claiming, and onboarding activities.

  • Assisting with moderation coverage, user issue escalation, and documentation.

  • Continuing community engagement through Learn & Earn, GoodMarket campaigns, and ecosystem education initiatives.

  • Strengthening user awareness of GoodDApp, GoodMarket features, and transaction requirements to improve ecosystem accessibility.

9. Challenges Encountered

  • Continued user questions regarding wallet management and claiming procedures.

  • Ongoing need for cUSD support to assist users with ecosystem transactions.

  • Recurring onboarding concerns from new ecosystem participants.

  • Community questions regarding Learn & Earn participation, GoodMarket features, MetaMask integration, and transaction fee requirements.

10. Additional Notes & Recommendations

  • Continue strengthening educational content related to claiming procedures, wallet management, and ecosystem participation.

  • Expand onboarding resources to reduce recurring support requests.

  • Maintain faucet assistance initiatives that help users complete ecosystem transactions successfully.

  • Continue promoting GoodMarket features, Learn & Earn campaigns, and community incentive programs.

  • Encourage wider adoption of GoodDApp, MetaMask integration, and ecosystem education to improve accessibility and long-term community participation.

GIMT - Community Moderation Coordination