Betz Lenz- Community Moderation Coordination

Community
2

June 2026 Community Moderation Monthly Report

Week 1 Contributions:
Week 1 Contributions

Week 1 focus was on moderation coverage, faucet support, bug reporting, and ecosystem engagement. I ensured community health by handling tickets, removing spam, supporting MiniPay faucet distributions, reporting technical issues, and amplifying ecosystem initiatives like GoodMarket daily tasks and governance reflection campaigns.

  1. Moderation & Community Health

  • Telegram Main Channel
  • Telegram Support Channel
  • Discourse
  1. Key Responsibilities Handled
  • User support and onboarding
  • Bug reporting and escalation (MiniPay swap failures, Fuse claiming gas issue)
  • Faucet support distribution for MiniPay users
  • Ecosystem engagement (GoodMarket daily tasks, governance reflection campaign)
  • Spam/bot removal and community health maintenance
  • Team coordination and reporting
  1. Moderation Actions, Community Health & Coordination
  • Reported 3 bug issues (MiniPay swap failures, Fuse claiming gas issue).
  • Handled 12 support ticket conversations across the week.
  • Removed 15+ spam/fake links across community channels.
  • Maintained community focus on constructive engagement and ecosystem activities.
  • Coordinated with team members regarding moderation updates and user concerns.
  • Reference link (from June 1 to 7,2026 support tickets): Working Management Dashboard
  1. Faucet Support
  • Day 1: 6 wallet addresses supported
  • Day 2: 9 wallet addresses supported
  • Day 3: 7 wallet addresses supported
  • Day 4: 8 wallet addresses supported
  • Day 5: 5 wallet addresses supported
  • Day 6: 1 wallet address supported
  • Day 7: 21 wallet addresses supported
    Total: 57 wallet addresses supported
  1. GoodMarket Metrics
    Daily Contributions:
  • Day 1: Verified/reverified 7; New claimers 6; Confirmed claims 45
  • Day 2: Verified/reverified 10; New claimers 7; Confirmed claims 55
  • Day 3: Verified/reverified 8; New claimers 8; Confirmed claims 52
  • Day 4: Verified/reverified 5; New claimers 5; Confirmed claims 43
  • Day 5: Verified/reverified 4; New claimers 2; Confirmed claims 26
  • Day 6: Verified/reverified 5; New claimers 3; Confirmed claims 54
  • Day 7: Verified/reverified 43; New claimers 4; Confirmed claims 71
  1. GoodMarket Totals
  • Total new verified/reverified: 614
  • Total unique claimers: 201
  • Total confirmed claims: 1040
  • GoodMarket overview link: GoodMarket Analystics
  1. Community & Ecosystem Support
    Governance Awareness Campaign — 9 participant proofs:
    • Telegram: View @GoodDollarX
    • Telegram: View @GoodDollarX
    • Telegram: View @GoodDollarX
    • Telegram: View @GoodDollarX
    • Telegram: View @GoodDollarX
    • Telegram: View @GoodDollarX
    • Telegram: View @GoodDollarX
    • Telegram: View @GoodDollarX
  • Executed GoodMarket daily task encouragement posts (Twitter/Telegram).
  • Approved 42 participants (Day 4) and 32 participants (Day 5) for GoodMarket daily task.
  • Launched Community Reflection Campaign on governance voting decision‑making, published via Facebook.
    • Link: Governance Campaign
  • Continued GoodMarket daily task approvals and engagement (Day 7).
  1. Metrics, Figures & Evidence
  • Total User Responses Attended: 12 support tickets handled
  • Total Bugs Reported: 3
  • Total Spam/Bot Removals: 15+
  • Total Faucet Support: 57 wallet addresses
  • Total GoodMarket Verified/Reverified: 614
  • Total Unique Claimers: 201
  • Total Confirmed Claims: 1040
  • Evidence Links:
    • Support tickets (Day 4): Working Dashboard Management
    • GoodMarket overview: https://goodmarket.live/overview
    • Community Reflection Campaign: Community Reflection Campaign
  1. Next Week Focus
    Next week’s focus will be on improving moderation efficiency through faster response and escalation processes, strengthening community health by proactive spam/bot removal and security awareness, supporting and organizing community engagement initiatives with rewarding participation activities, promoting ecosystem updates and campaigns, and continuing collaboration with team members to ensure smooth moderation and support operations.
Week 2 Contributions

Betz Lenz – Weekly Moderation Contribution Report

June 2026 – Week 2 Contributions

Week 2 focus was on moderation coverage, user onboarding support, ecosystem accessibility, community engagement, and GoodMarket growth initiatives. I contributed to community health by handling support tickets, removing spam, resolving the GoodMarket XDC claiming issue, reporting the MiniPay Uniswap widget issue, providing cUSD faucet assistance, supporting Learn & Earn activities, facilitating G$ streaming reward distributions, and promoting ecosystem initiatives including GoodNews, GoodBuilder Season 4, Community Challenges, and GoodMarket educational campaigns.

1. Moderation & Community Health

  • Provided moderation coverage across GoodDollar community channels and ecosystem support activities.
  • Handled a total of 19 support ticket conversations during the reporting period.
  • Removed 8 spam/fake links to maintain community safety and engagement quality.
  • Resolved a GoodMarket XDC claiming issue reported by users.
  • Reported a technical issue involving the MiniPay Uniswap widget for investigation and escalation.
  • Continued assisting users with claiming, verification, onboarding, and ecosystem-related concerns.

2. User Support & Onboarding

  • Assisted users experiencing claiming and onboarding friction within the GoodDollar ecosystem.
  • Supported users with GoodWallet, GoodMarket, and MiniPay-related questions and workflows.
  • Provided guidance regarding wallet setup, verification, claiming procedures, and ecosystem participation.
  • Assisted users requiring cUSD support to complete onboarding and transaction-related activities.
  • Recommended alternative wallet access solutions, including exporting MiniPay seed phrases to MetaMask when appropriate.

3. Recurring Issues Identified

Recurring user concerns observed during the reporting period included:

  • Claiming friction caused by transaction fee requirements.
  • User confusion regarding ecosystem wallet interactions and transfer processes.
  • Verification and claiming-related onboarding questions.
  • MiniPay-related transaction and swap concerns.
  • GoodMarket XDC claiming issue (resolved).
  • Uniswap widget & GoodDollar reserve functionality issue reported for technical review.

These issues were documented and escalated where necessary to improve user experience and ecosystem accessibility.

4. Community & Ecosystem Support

  • Supported GoodMarket ecosystem initiatives and onboarding activities throughout the week.

  • Assisted 147 wallet addresses through cUSD faucet support to help users complete ecosystem transactions and onboarding requirements.

  • Published ecosystem announcements and engagement campaigns, including:

    • GoodNews Announcement:
    Telegram: View @GoodDollarAnnouncements

    • GoodBuilder Season 4 Announcement:
    Telegram: View @GoodDollarAnnouncements

    • Community Challenge Initiative:
    Telegram: View @GoodDollarX

    • MiniPay Gas Reminder:
    Telegram: View @GoodDollarX

    • Learn & Earn Quiz Announcement:
    Telegram: View @GoodDollarAnnouncements

  • Congratulated 238 Learn & Earn participants and supported community recognition efforts:
    Telegram: View @GoodDollarX

  • Recommended MiniPay users willing to claim via XDC to export their seed phrase from MiniPay to MetaMask in order to access GoodDApp through MetaMask:
    Telegram: View @GoodDollarX

  • Disbursed G$ Streaming rewards through GoodMarket integration as part of the Learn & Earn community engagement initiative.

  • Supported ecosystem participation by rewarding eligible users through continuous G$ streaming distributions and community incentive programs.

5. Coordination & Operations

  • Coordinated ecosystem support activities related to user onboarding and accessibility improvements.

  • Documented reported issues and maintained visibility of user concerns for escalation and follow-up.

  • Continued operational support for claiming, verification, and ecosystem participation workflows.

  • Assisted in maintaining communication between community support activities and technical issue reporting processes.

  • Monitored GoodMarket ecosystem activity and participation metrics throughout the reporting period.

Operational References:

6. Metrics, Figures & Evidence

Below are key moderation and ecosystem metrics recorded during the week:

  • Total Support Tickets & Conversations: 36

  • Total Spam Messages/Links Removed: 8

  • Wallet Addresses Supported via cUSD Faucet: 147

  • Verified/Reverified Users: 751

  • Unique GoodMarket Claimers: 228

  • Total Confirmed Claims: 1,552

Evidence and Reference Links:

These metrics reflect moderation coverage, onboarding assistance, ecosystem participation, issue escalation, claiming support efforts, and community engagement initiatives conducted throughout the reporting period.

7. Key Outcomes

  • Maintained consistent moderation coverage and community support throughout the reporting period.
  • Improved ecosystem accessibility through cUSD faucet assistance for 147 wallet addresses.
  • Successfully resolved a GoodMarket XDC claiming issue affecting users.
  • Increased ecosystem participation through educational announcements, challenges, Learn & Earn activities, and community engagement initiatives.
  • Supported GoodMarket growth through verification, claiming, and onboarding assistance.
  • Facilitated successful Learn & Earn participation and G$ streaming reward distribution activities.
  • Identified and escalated technical concerns affecting user experience for further review.

8. Next Week Focus Areas

My focus for next week will include:

  • Continuing support for users experiencing claiming and onboarding friction.
  • Expanding ecosystem education regarding wallet usage, transaction requirements, and claiming processes.
  • Supporting GoodMarket verification and claiming activities.
  • Assisting with moderation coverage, user issue escalation, and documentation.
  • Supporting community engagement campaigns, educational initiatives, and reward activities.
  • Continuing coordination regarding reported technical issues and ecosystem accessibility improvements.

9. Challenges Encountered

  • Continued user confusion regarding transaction fee requirements during claiming and onboarding processes.
  • Recurring questions related to wallet management and ecosystem navigation.
  • Technical concerns reported by users involving MiniPay ecosystem integrations.
  • Ongoing need for educational guidance to reduce onboarding friction for new users.

10. Additional Notes & Recommendations

  • Continue strengthening educational content focused on claiming procedures, wallet management, and transaction requirements.
  • Expand onboarding resources to reduce recurring support requests.
  • Maintain faucet assistance initiatives that help users complete ecosystem transactions successfully.
  • Continue monitoring reported technical concerns and coordinate escalation when required.
  • Encourage community participation through educational campaigns, challenges, GoodBuilder initiatives, Learn & Earn activities, and ecosystem reward programs.
Week 3 Contributions:

Betz Lenz – Weekly Moderation Contribution Report

June 2026 – Week 3 Contributions

Week 3 focus was on moderation coverage, user support, ecosystem accessibility, community engagement, and GoodMarket growth initiatives. I contributed to community health by handling support tickets, removing spam, providing cUSD faucet assistance, supporting GoodMarket onboarding and verification activities, facilitating community task reward distributions, and helping users navigate ecosystem tools and claiming workflows.

1. Moderation & Community Health

  • Provided moderation coverage across GoodDollar community channels and ecosystem support activities.

  • Handled a total of 42 support ticket conversations during the reporting period.

  • Removed 8 spam/fake links to maintain community safety and engagement quality.

  • Continued assisting users with claiming, verification, onboarding, G$ streaming, and ecosystem-related concerns.

  • Monitored community discussions and helped address user questions regarding GoodMarket participation and wallet accessibility.

  • Maintained community engagement quality by identifying and removing spam content when necessary.

2. User Support & Onboarding

  • Assisted users experiencing onboarding and claiming-related concerns within the GoodDollar ecosystem.

  • Supported users with GoodMarket, GoodWallet, and MiniPay-related questions and workflows.

  • Provided guidance regarding verification procedures, claiming requirements, wallet management, and ecosystem participation.

  • Assisted users requiring cUSD support to complete onboarding and transaction-related activities.

  • Recommended alternative wallet access solutions, including exporting MiniPay seed phrases to MetaMask when appropriate.

  • Supported community members with questions related to G$ streaming rewards and participation requirements.

3. Recurring Issues Identified

Recurring user concerns observed during the reporting period included:

  • Questions regarding G$ streaming reward eligibility and distribution.

  • Wallet accessibility and onboarding-related concerns.

  • Verification and claiming-related onboarding questions.

  • User confusion regarding wallet interactions and ecosystem participation processes.

  • Community inquiries regarding GoodMarket tasks, rewards, and claiming procedures.

These concerns were documented and addressed where appropriate to improve ecosystem accessibility and user experience.

4. Community & Ecosystem Support

  • Supported GoodMarket ecosystem initiatives and onboarding activities throughout the week.

  • Assisted 242 wallet addresses through cUSD faucet support to help users complete ecosystem transactions and onboarding requirements.

  • Supported GoodMarket verification, claiming, and onboarding activities that contributed to ecosystem growth and participation.

  • Recommended MiniPay users willing to claim via XDC to export their seed phrase from MiniPay to MetaMask in order to access GoodDApp through MetaMask:
    https://t.me/GoodDollarX/316989

  • Supported community engagement through GoodMarket community task initiatives:
    https://t.me/GoodDollarX/317312

  • Disbursed rewards for eligible participants through GoodMarket community task activities.

  • Supported ecosystem participation by rewarding eligible users through community incentive initiatives and reward distribution programs.

5. Coordination & Operations

  • Coordinated ecosystem support activities related to user onboarding and accessibility improvements.

  • Continued operational support for claiming, verification, faucet assistance, and ecosystem participation workflows.

  • Assisted in maintaining communication between community support activities and ecosystem participation initiatives.

  • Monitored GoodMarket ecosystem activity and participation metrics throughout the reporting period.

  • Continued documentation of user concerns and support activities to maintain visibility of recurring issues.

6. Metrics, Figures & Evidence

Below are key moderation and ecosystem metrics recorded during the week:

  • Total Support Tickets Assisted: 42

  • Total Spam Messages/Links Removed: 8

  • Wallet Addresses Supported via cUSD Faucet: 242

  • Verified/Reverified Users: 835

  • Unique GoodMarket Claimers: 828

  • Total Confirmed Claims: 2,039

Evidence and Reference Links:

These metrics reflect ongoing moderation coverage, onboarding assistance, ecosystem participation, claiming support efforts, reward distribution activities, and community engagement initiatives.

7. Key Outcomes

  • Maintained consistent moderation coverage and community support throughout the reporting period.

  • Improved ecosystem accessibility through cUSD faucet assistance for 242 wallet addresses.

  • Supported GoodMarket growth through verification, claiming, and onboarding assistance.

  • Increased ecosystem participation through community task initiatives and reward distribution activities.

  • Facilitated successful community incentive distributions through GoodMarket integrations.

  • Continued supporting users with wallet accessibility, onboarding, and ecosystem participation concerns.

  • Strengthened community engagement through educational guidance and ecosystem support activities.

8. Next Week Focus Areas

My focus for next week will include:

  • Continuing support for users experiencing onboarding and claiming-related friction.

  • Expanding ecosystem education regarding wallet usage, transaction requirements, and claiming processes.

  • Supporting GoodMarket verification and claiming activities.

  • Assisting with moderation coverage, user issue escalation, and documentation.

  • Supporting community engagement campaigns, educational initiatives, and reward activities.

  • Continuing coordination regarding ecosystem accessibility improvements and onboarding support.

9. Challenges Encountered

  • Continued user questions regarding wallet management and ecosystem navigation.

  • Recurring onboarding concerns from new ecosystem participants.

  • Ongoing need for cUSD support to assist users in completing ecosystem transactions.

  • Community inquiries regarding reward distributions, participation requirements, and GoodMarket activities.

10. Additional Notes & Recommendations

  • Continue strengthening educational content focused on claiming procedures, wallet management, and ecosystem participation requirements.

  • Expand onboarding resources to reduce recurring support requests.

  • Maintain faucet assistance initiatives that help users complete ecosystem transactions successfully.

  • Continue supporting community engagement through incentive programs and participation campaigns.

  • Encourage ecosystem growth through onboarding support, educational initiatives, and reward distribution activities.

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GIMT - Community Moderation Coordination