Betz Lenz- Community Moderation Coordination

Community
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October 2026 Community Moderation Monthly Report

Week 1 Contributions:

Betz Lenz – Weekly Moderation Contribution Report

October 2026 – Week 1 Contributions

Reporting Period: October 1–8, 2026

This week continued the focus established in September Week 2: maintaining community health, improving user support and onboarding, strengthening ecosystem accessibility, promoting GoodMarket participation, and increasing security awareness. Special attention was given to wallet security education following recent scam attempts involving impersonation and requests for sensitive wallet credentials.

1. Moderation & Community Health

  • Maintained moderation and community support across GoodDollar channels.
  • Handled user concerns related to claiming, wallets, transactions, and ecosystem participation.
  • Removed 29 spam/fake links to help protect community members.
  • Continued raising awareness about impersonation scams and protecting wallet credentials.

2. User Support & Onboarding

Handled 34 support ticket conversations, assisting users with wallet concerns, claiming, troubleshooting, onboarding, and general ecosystem questions.

Support evidence: October 1–8 Support Tickets

3. Recurring Issues Identified

Key concerns included wallet security, suspicious links, impersonation attempts, claiming questions, and user onboarding.

Recent scam attempts highlighted the need to educate users about protecting their seed phrases, private keys, and other sensitive wallet credentials. Users should never share these details with anyone claiming to provide support.

4. Community & Ecosystem Support

As a GoodMarket builder, I encouraged community members to participate in available initiatives, including Farming, Daily Lottery, Learn & Earn, Savings, Play & Earn, and other GoodMarket activities.

These initiatives help maintain community engagement and provide users with constructive activities while they wait for liquidity restoration. I also used my own funds to reward community members and encourage participation.

Learn & Earn

Play & Earn / GoodMarket Minigames

5. Security Education & Scam Awareness

I focused Learn & Earn educational content on wallet security, particularly seed phrases, private keys, and other sensitive wallet credentials.

This focus was prompted by recent scam activity involving someone impersonating me. The incident reinforced the importance of helping community members recognize fraudulent accounts, avoid suspicious links, and never disclose their wallet security information.

Evidence: Impersonation Scam Report

The goal is to help users recognize common scam tactics, protect their wallets, and participate more safely in the GoodDollar ecosystem.

6. Metrics, Figures & Evidence

Moderation & Support

  • Bug Reports: No bug reported
  • Support Ticket Conversations: 34
  • Spam/Fake Links Removed: 29

GoodMarket Metrics — New Activity

  • New Verified/Reverified via GoodMarket: 9
  • New Unique/Verified Wallet Address G$ Claimers: 9
  • New Confirmed Claims G$ via XDC/CELO Network: 1,144

Accumulated GoodMarket Totals

  • Total Verified/Reverified: 1,178
  • Total Unique/Verified Claimers: 1,171
  • Total Confirmed Claims: 5,679

GoodMarket evidence: GoodMarket Overview | GoodMarket Community

7. Key Outcomes

  • Handled 34 support ticket conversations.
  • Removed 29 spam/fake links.
  • Recorded 9 new verified/reverified users and 9 new unique/verified G$ claimers.
  • Recorded 1,144 new confirmed G$ claims through XDC/CELO.
  • Supported Learn & Earn participation (38 participants) and Play & Earn participation (30 participants).
  • Promoted wallet security education in response to impersonation scams.
  • Encouraged community engagement through GoodMarket activities and personally funded community rewards.

8. Next Week Focus Areas

For October Week 2, I will focus on enhancing the Learn & Earn module with more educational content related to:

  • Seed phrase and private key protection
  • Recognizing impersonation scams and fraudulent support accounts
  • Identifying suspicious links and phishing attempts
  • Safe wallet practices and account security
  • User onboarding and understanding GoodDollar and GoodMarket features

I will also continue moderation, user support, GoodMarket engagement, and guidance for users affected by liquidity-related concerns.

9. Challenges Encountered

Impersonation scams and attempts to obtain sensitive wallet credentials remain important security concerns. The ongoing wait for liquidity restoration also continues to affect community sentiment.

I addressed these challenges through user support, security-focused educational content, moderation, and encouragement to participate in available ecosystem activities.

10. Additional Notes & Recommendations

Continued investment in security-focused Learn & Earn content can help users recognize scams before they lose access to their wallets. Educational materials should clearly explain that legitimate support personnel should never ask users to disclose seed phrases or private keys.

Clear updates, accessible onboarding resources, and constructive community initiatives remain important for maintaining trust and engagement while liquidity restoration continues.

Overall Contribution: October Week 1 combined active moderation, user support, GoodMarket growth, ecosystem engagement, and stronger wallet-security education. The main priority moving forward is to improve the Learn & Earn security module and help users participate in the ecosystem more safely.

Week 2 Contributions:

Betz Lenz – Weekly Moderation Contribution Report

October 2026 – Week 2 Contributions

Reporting Period: October 9–16, 2026

This week continued the focus established in September Week 2: maintaining community health, improving user support and onboarding, strengthening ecosystem accessibility, promoting GoodMarket participation, and increasing security awareness. Additional attention was given to wallet protection, the new GoodMarket in-app wallet feature, and sharing positive ecosystem developments with the community.

1. Moderation & Community Health

  • Maintained community moderation and user support.

  • Assisted users with wallet-related questions, claiming, onboarding, and ecosystem participation.

  • Continued raising awareness about impersonation scams and protecting sensitive wallet credentials.

  • Shared positive ecosystem news to encourage community awareness and engagement.

2. User Support & Onboarding

Handled 29 support ticket conversations, assisting users with their questions and concerns.

3. Recurring Issues Identified

Key concerns included wallet security, scam prevention, user onboarding, claiming, and liquidity-related limitations affecting participation in ecosystem activities.

Continued education is important to help users recognize impersonation attempts, avoid suspicious links, and protect their seed phrases and private keys.

4. Community & Ecosystem Support

As a GoodMarket builder, I encouraged community members to explore available initiatives, including Farming Chickens, Daily Lottery, Learn & Earn, Savings, and other GoodMarket activities.

Due to the ongoing lack of liquidity, Learn & Earn and Play & Earn recorded no participants during the reporting period. I continued encouraging constructive community engagement while users awaited liquidity restoration.

I also used my own funds to reward community members and encourage participation.

Learn & Earn

Play & Earn / GoodMarket Minigames

5. GoodMarket In-App Wallet Feature

GoodMarket introduced its owned in-app wallet feature in August 2026. This feature allows users to create their own wallet directly inside GoodMarket using an email address and PIN.

According to the feature’s stated privacy design, GoodMarket does not store users’ raw email addresses; it stores only an email hash or masked representation.

Since the feature’s release, 14 users have completed wallet verification and claimed G$ through the GoodMarket wallet flow, according to the figures provided for this report.

This feature supports onboarding by allowing users to create and use a wallet directly within GoodMarket.

Reference: GoodMarket Overview | GoodMarket Community

6. Metrics, Figures & Evidence

Moderation & Support

  • Bug Reports: No bug reported

  • Support Ticket Conversations: 29

GoodMarket Metrics — New Activity

  • New Verified/Reverified via GoodMarket: 32

  • New Unique/Verified Wallet Address G$ Claimers: 32

  • New Confirmed Claims G$ via XDC/CELO Network: 184

Accumulated GoodMarket Totals

  • Total Verified/Reverified: 1,210

  • Total Unique Claimers: 1,203

  • Total Confirmed Claims: 5,863

GoodMarket Evidence

7. Community Education & Ecosystem News

Wallet Security and Scam Prevention

I continued focusing on Learn & Earn educational content about seed phrases, private keys, and other sensitive wallet security information. This followed a recent impersonation incident involving someone pretending to be me.

The educational goal is to help users identify fraudulent accounts, avoid suspicious links, and understand that they must never share their seed phrases or private keys.

Evidence: Impersonation Scam Report

Regenerative Finance dApps on Alchemy 2026

I shared an announcement with the community about GoodDollar being listed in Top 4 in the Regenerative Finance dApps on Alchemy 2026 ranking, as reflected in the information shared. I considered this positive news worth highlighting to inform the community and encourage continued ecosystem engagement.

8. Key Outcomes

  • Handled 29 support ticket conversations.

  • Recorded 32 new verified/reverified users.

  • Recorded 32 new unique/verified G$ claimers.

  • Recorded 184 new confirmed G$ claims via XDC/CELO.

  • Reached accumulated totals of 1,210 verified/reverified users, 1,203 unique claimers, and 5,863 confirmed claims.

  • Continued wallet security education and scam awareness.

  • Promoted the GoodMarket in-app wallet feature and community initiatives.

  • Shared positive ecosystem news about GoodDollar’s reported Top 4 ranking.

9. Next Week Focus Areas

For October Week 3, I will focus on:

  • Enhancing Learn & Earn modules with wallet-security education.

  • Teaching users how to protect seed phrases and private keys.

  • Improving onboarding and helping users understand GoodDollar and GoodMarket features.

  • Raising awareness about impersonation scams, phishing, and suspicious links.

  • Continuing moderation and support for wallet, claiming, and ecosystem questions.

  • Encouraging participation in GoodMarket activities as liquidity conditions allow.

10. Additional Notes & Recommendations

Security education should remain a priority, especially when impersonation scams target community members. Clear educational materials can help users protect their wallets and recognize fraudulent support requests.

Continued communication about the in-app wallet feature, onboarding resources, and ecosystem developments can also help users better understand available tools and stay informed while liquidity restoration remains a concern.

Overall Contribution

October Week 2 focused on user support, GoodMarket growth, in-app wallet awareness, security education, and sharing ecosystem developments. Despite liquidity-related participation limitations, I continued supporting users, encouraging community engagement, and promoting safer wallet practices.

GIMT - Community Moderation Coordination