Community moderation coordination (August)

¡August!

Week 1 Contributions

Activities Performed

  • During this week, 10 bots were removed from community channels. Although the number of bots had decreased in previous weeks, this time an increase in activity from fake accounts was detected. Users continued to be informed and reminded of the importance of remaining vigilant against potential scams, especially those in which malicious individuals impersonate moderators or team members to commit fraud.

  • On July 28, Demo Day #2 of GoodBuilders Season 4 was published, inviting the community to learn about the progress of the participating projects and to follow the season’s activities.

  • On July 30, the invitation to the talk “Ecosystem Thinking and Marketing”, led by Teresa Bizková, was shared, promoting community participation in this learning opportunity.

  • On August 1st, the announcement regarding the new GoodDAO voting was published, informing users that it would remain open until August 5th and inviting them to actively participate in the governance process.

  • During this week, GoodMarket remained unavailable, so several users requested information about its status and availability.

  • Starting this past week, I began posting the information we provide in the other groups in the Brazil group. The GIMT group was also informed, and the group is becoming more active and users are posting more each day. Telegram: View @gooddollarbrasil

User Support and Guidance

Assistance and support were provided to 19 users between July 27th and August 2nd, 2026.

Here is the link for detailed tracking of the cases handled: Working Management — Dashboard

Recurring Issues Identified

The most frequent issues reported by users this week were related to:

  • Difficulties claiming Universal Basic Income (UBI) through GoodDApp.

  • Exchange problems on GoodDapp

  • In some cases, when attempting to access their wallets, some users received a message indicating that a twin account had been detected, preventing them from accessing it normally.

Metrics, Figures, and Evidence

  • Support tickets and conversations handled: 19.

  • Work samples submitted: 4.

Link to my work: Working Management — Dashboard

  • Messages shared in Spanish-speaking and Brazilian groups: 4.

Telegram: View @GoodDollar_ES

Telegram: View @GooddollarEnEsp

Telegram: View @gooddollarbrasil

I’ve also attached the link to the GoodDollar weekly community analysis report, which I update every Sunday. GoodDollar Community Weekly Analytics - Google Sheets

Social Media Statistics Analysis – July and early August

During July, the GoodDollar communities showed generally stable performance. Although some channels saw slight decreases in membership, these variations were moderate and do not reflect a significant loss of participation.

The Brazil and Discord channels performed best during the period. Brazil grew from 228 members to 234 by the end of July and reached 236 by the beginning of August, maintaining steady growth. Meanwhile, Discord remained stable with around 1,881 members, maintaining an active community.

In contrast, the GoodDollar Nigeria, GoodDollar Español, Comunidad en Español, GoodDollar main channel, Announcements, and Philippines channels experienced small decreases in membership. However, these variations were minor and remained within expected ranges.

The X (Twitter) channel also remained stable during the period, with a slight variation between 895 and 889 followers, demonstrating a consolidated community with consistent levels of engagement.

Overall, the statistics reflect a stable community, with growth in some strategic channels and minor fluctuations in others, while communication, governance, and community engagement activities continue to develop.

Summary

July ended with stable performance across GoodDollar’s communities. Although some channels experienced slight decreases in membership, others, such as Brazil and Discord, maintained a positive trend and gradual growth.

The beginning of August continues this stability, supported by the ongoing release of initiatives such as GoodBuilders, the new GoodDAO polls, and educational activities aimed at the community. Taken together, these results reflect an active and engaged user base.

It is recommended to continue strengthening the communication strategy through educational content, governance announcements, community activities, and safety reminders.

with the goal of increasing participation and fostering the sustained growth of the different channels.

Goals for August

  • Strengthen community participation by actively promoting GoodBuilders, GoodDAO, and other ecosystem events.

  • Continue providing timely support and guidance to users, striving to reduce response times and documenting the most frequent cases.

  • Monitor community channels to detect and eliminate bots or fraudulent accounts, reinforcing anti-fraud campaigns.

  • Follow up on recurring issues related to GoodDApp, GoodMarket, and wallet access, keeping the community informed of any updates.

  • Increase the dissemination of educational content and relevant announcements to encourage greater interaction and participation in Spanish-speaking and Brazilian channels.

  • Conduct weekly social media analytics to identify trends and propose actions that contribute to the growth and strengthening of the community.