Community Moderation Coordination (July)

1

Weekly Moderation Contribution Report

July

2026-07 (Week 1)

pablorosatti - Weekly Moderation Contribution Report

Week 1 Contributions — July 2026 (June 29–July 5)

1. Week 1 Focus

The first week of July was dominated by two simultaneous platform disruptions: GoodMarket scheduled maintenance (July 2–3) and MiniPay Swap failures (July 3), both handled via team broadcast messages and proactive user redirection to GoodReserve. A standout contribution was a detailed community notice on the CELO → cUSD auto-pop-up flow, addressing a recurring user mistake that caused transaction failures. The GIMT June 2026 Moderation Summary was also amplified this week.

2. Moderation Coverage

Assisted moderation coverage across 2 community channels: Telegram Main Chat & Telegram Support Desk.

3. Key Responsibilities Handled

  • User support and onboarding (including Spanish-language responses)

  • Platform issue communication and proactive broadcast notices

  • Issue identification and escalation

  • Sharing educational resources (GoodMarket video tutorial, GoodReserve guide)

  • Ecosystem content amplification

  • Team coordination

4. Moderation Actions, Community Health & Coordination

  • Removed 3 spam/scam users across community channels (June 29, July 1, July 4).

  • Drafted and sent two team broadcast messages to both channels: one about GoodMarket maintenance (July 2) and one about MiniPay Swap failures (July 3), directing users to the announcements channel.

  • Coordinated with the team on communication flow during the maintenance/outage period.

  • Redirected a user with a non-GoodDollar MiniPay query back to appropriate support.

5. User Support & Onboarding

  • Responded to 36 community questions and support requests (14 Main, 22 Support).

  • Assisted 20 unique users across both channels (10 Main, 11 Support, 1 overlap).

  • Drafted a community notice explaining the CELO → cUSD auto-pop-up process in MiniPay, informing users who were canceling the swap and ending up without cUSD for gas fees.

  • Guided multiple users to GoodReserve as a working swap alternative when Uniswap was failing.

  • Redirected users to GoodMarket for swaps and claims during Uniswap/MiniPay outages.

  • Provided Spanish-language support, sharing a CoinGecko link for exchanges supporting XDC.

  • Walked users through GoodWallet.xyz access.

  • Maintained clear user expectations during the GoodMarket maintenance window, confirming resolution via the announcements channel.

6. Recurring Issues Identified

  • GoodMarket maintenance (July 2–3) — Temporary downtime; users redirected to announcements

  • MiniPay Swap failures (July 3) — Broadcast sent; GoodReserve offered as workaround

  • Uniswap errors — Persistent from previous week; GoodReserve continued as fallback

  • CELO → cUSD pop-up cancellation — Users bypassing the required swap, losing cUSD needed for gas

  • GoodWallet browser access — Users trying to access via Telegram instead of a browser

7. Resource Improvements & Initiatives Supported

  • Authored a detailed community notice on the CELO → cUSD faucet flow for the Support Desk, addressing a recurring and poorly understood user behavior.

  • Continued sharing the GoodMarket video tutorial (Odysee-hosted) as the standard install resource.

8. Content, Communication & Amplification

Amplified the following ecosystem content via X retweets and the Announcement channel:

  1. GoodBuilders S4 Kickoff call announcement — June 29 (push to Announcement)

  2. Welcome July community message — July 1 | GoodDollar Community 🌐 on X: "🌞 Welcome, July! Here's to a new month of growth, collaboration, and exciting opportunities across the GoodDollar community. 💙 Thank you for being part of the journey. Let's keep building, learning, and creating impact together. Happy new month! 🌱 https://t.co/Y8pkTqzx0D" / X

  3. GIMT Community Moderation Summary – June 2026 — July 2 | GoodDollar Community 🌐 on X: "📊 GIMT Community Moderation Summary – June 2026 is live! See our key achievements, community growth, moderation efforts, and impact from the past month. Read the full report 👇 https://t.co/ftdTJzfgCx #GoodDollarCommunity https://t.co/yyEBXHFEzE" / X

9. Metrics, Figures & Evidence

  • Total User Responses Attended: 36

  • Total Unique Users Assisted: 20

  • Total User Removals (Spam/Scam): 3

  • Broadcast Messages Sent: 2

  • Total Content/Promotional Publications: 3

  • Channels Covered: 2

  • Active Days: 6/7 (export covers June 29–July 4)

Support Evidence:

Working Management Dashboard:

10. Next Week Focus Areas

  • Improving moderation efficiency and faster escalation.

  • Following up on MiniPay Swap and Uniswap issues if they persist.

  • Working on Module 24 Part 2 (GoodMarket opportunities & benefits).

  • Promoting ecosystem activities and updates.

  • Continuing collaboration with the team.

2026-07 (Week 2)

pablorosatti - Weekly Moderation Contribution Report

Week 2 Contributions — July 2026 (July 6–12)

1. Week 2 Focus

A milestone week: Module 25 “GoodMarket — Features & Opportunities” was published on July 9, completing the two-part GoodMarket series for the GoodDollar Crypto Academy. The most recurring support theme was MiniPay gas requirements (cUSD/USDT/USDC), with detailed educational responses given to multiple users. A persistent MiniPay swap error was escalated on July 8. Five ecosystem publications were amplified, including the Module 25 announcement and the GoodDAO 2.0 GoodChat.

2. Moderation Coverage

Assisted moderation coverage across 2 community channels: Telegram Main Chat & Telegram Support Desk.

3. Key Responsibilities Handled

  • User support and onboarding

  • Issue identification, escalation, and follow-up

  • Educational responses on gas fees and MiniPay stablecoin mechanics

  • Sharing educational resources (GoodMarket video tutorial, GoodReserve guide)

  • Ecosystem content amplification

  • Team coordination

4. Moderation Actions, Community Health & Coordination

  • Removed 3 spam/scam users across community channels (July 6, 7, 8); acknowledged a community scam report on July 9.

  • Escalated a persistent MiniPay swap failure on July 8 for investigation by the team.

  • Provided clear maintenance status updates to users early in the week (GoodMarket restoration).

  • Coordinated with team on all five publication pushes this week.

5. User Support & Onboarding

  • Responded to 49 community questions and support requests (28 Main, 21 Support).

  • Assisted 17 unique users across both channels (8 Main, 9 Support, no overlap).

  • Delivered detailed explanations of the Celo gas fee model and how MiniPay differs (stablecoins: cUSD, USDT, USDC) to multiple users.

  • Diagnosed and redirected swap failures to GoodReserve when Uniswap was unavailable.

  • Guided users on GoodMarket installation (video tutorial) and the developer mode activation step (tap VERSION 10 times).

  • Informed users about Learn & Earn Quiz scheduling (Saturdays) and the upcoming Module 25 quiz.

  • Walked a new user through GoodWallet account creation at GoodWallet.xyz, including sign-in and identity verification.

  • Clarified claim history and daily claim reset logic to a user who believed their claim was missing.

  • Recommended swapping G$ to stablecoins within MiniPay when users attempted to hold G$ for gas.

6. Recurring Issues Identified

  • MiniPay gas/stablecoin requirements — Users lacking cUSD, USDT, or USDC for transactions; most common issue of the week

  • Swap failures (Uniswap/MiniPay) — Redirected to GoodReserve; one case escalated July 8

  • GoodMarket maintenance follow-through — Fully resolved early in the week

  • GoodMarket installation — Users unable to install without developer mode activation

  • GoodWallet browser access — Users confused about login method or URL

7. Resource Improvements & Initiatives Supported

  • Module 25 “GoodMarket — Features & Opportunities” published (July 9) — the second part of the GoodMarket series, completing the two-module deep dive into the platform.

  • Continued sharing the Odysee-hosted GoodMarket installation video tutorial as the standard resource for installation and swap support.

8. Content, Communication & Amplification

Amplified the following ecosystem content via X retweets and the Announcement channel:

  1. Weekly Update — “What’s Lined Up” — July 6 | GoodDollar Community 🌐 on X: "A new week brings exciting opportunities across the GoodDollar ecosystem! Here's what's lined up for this week:👇 https://t.co/bxOb69fu3h" / X

  2. GoodNews June 2026 — Monthly recap — July 7 | GoodDollar Community 🌐 on X: "June was packed with progress across the GoodDollar ecosystem! Catch up on the biggest milestones, community highlights, and key updates in the latest #GoodNews. 📖 Read more: https://t.co/vrQj0nMjy3 Thank you for being a valued part of the GoodDollar community. https://t.co/BGvghfIbzX" / X

  3. GoodDollar Crypto Academy Module 25 — GoodMarket Features & Opportunities — July 9 | GoodDollar Community 🌐 on X: "📚 Module 25 of the GoodDollar Academy is now live! Dive deeper into GoodMarket and discover its key features, guides, and opportunities. 📖 Read the module: https://t.co/dZKajBPyYE https://t.co/ST04W0w2nI" / X

  4. GoodChat — GoodDAO 2.0 governance discussion — July 11 | GoodDollar Community 🌐 on X: "💬 A new GoodChat is live! Join the conversation on GoodDAO 2.0 and help shape the future of GoodDollar governance. Read the proposal, share your ideas, and participate via GoodMarket: ➡️ https://t.co/wdnEWN6eJj Head to Discourse Tasks to join the discussion! https://t.co/qxm8BgWC5C" / X

  5. Learn & Earn Quiz — Module 25 themed — July 12 | GoodDollar Community 🌐 on X: "A new Learn and Earn Quiz is live! Test your knowledge of GoodDollar Academy Module 25 and explore the exciting features of GoodMarket. 🎯 Score high and earn up to G$1,000 instantly! 👉 Join now: https://t.co/wdnEWN6eJj https://t.co/BOYmdyADiF" / X

9. Metrics, Figures & Evidence

  • Total User Responses Attended: 49

  • Total Unique Users Assisted: 17

  • Total User Removals (Spam/Scam): 3

  • Issues Escalated: 1 (MiniPay swap failure — July 8)

  • Total Content/Promotional Publications: 5

  • Channels Covered: 2

  • Active Days: 6/7

Support Evidence:

Working Management Dashboard:

10. Next Week Focus Areas

  • Improving moderation efficiency and faster escalation.

  • Following up on the MiniPay swap issue escalated this week.

  • Promoting ecosystem activities including GoodBuilders S4 updates.

  • Continuing collaboration with the team.

2026-07 (Week 3)

pablorosatti - Weekly Moderation Contribution Report

Week 3 Contributions — July 2026 (July 13–19)

1. Week 3 Focus

Week 3 of July was a lighter moderation week in terms of chat volume, with community attention largely directed toward the GoodBuilders Season 4 Demo Day 1 (July 14). Key contributions included amplifying the Demo Day announcement and the weekly update, providing targeted support on GoodMarket/GoodWallet connection issues and USDT gas requirements, and delivering face re-verification guidance to users.

2. Moderation Coverage

Assisted moderation coverage across 2 community channels: Telegram Main Chat & Telegram Support Desk.

3. Key Responsibilities Handled

  • User support and onboarding (including Spanish-language responses)

  • Issue identification and troubleshooting

  • Sharing educational resources (GoodMarket claim steps, USDT daily claim)

  • Ecosystem content amplification

  • Team coordination

4. Moderation Actions, Community Health & Coordination

  • No spam/scam removals logged by Pablo this week; 2 removals logged by Omar on July 18.

  • Maintained prompt response to incoming user queries across both channels.

  • Coordinated with team on publication assignments (retweet + announcement push) on July 13.

5. User Support & Onboarding

  • Responded to 13 community questions and support requests (3 Main, 10 Support).

  • Assisted 8 unique users across both channels (3 Main, 5 Support, no overlap).

  • Diagnosed a GoodMarket claim failure caused by the user not connecting GoodMarket to their GoodWallet wallet.

  • Provided step-by-step guidance on how to perform a G$ claim from GoodMarket.

  • Guided a user through face re-verification, explaining that periodic selfie checks are normal and expected.

  • Assisted a user with swap troubleshooting; informed them that MiniPay offers a free daily USDT claim to cover gas for future transactions.

  • Responded in Spanish to a user in the Main group, requesting a screenshot to better diagnose the issue.

  • Provided a general status update to a user asking about an upcoming announcement.

6. Recurring Issues Identified

  • GoodMarket/GoodWallet connection — Users claiming via GoodMarket without first connecting their GoodWallet, causing failures

  • MiniPay USDT gas requirements — Continued from previous weeks; users unaware of MiniPay’s free daily USDT claim

  • Face re-verification — Ongoing recurring confusion over periodic identity checks

  • Swap troubleshooting — Users unable to proceed without stablecoin balance for gas

7. Resource Improvements & Initiatives Supported

  • Shared the step-by-step GoodMarket claim guide as a direct support resource.

  • Continued directing users to the MiniPay free daily USDT claim as a gas solution.

  • Amplified the GoodBuilders S4 Demo Day 1 event reminder to the community.

8. Content, Communication & Amplification

Amplified the following ecosystem content via X retweet and Announcement channel:

  1. Weekly Update — “Happy New Week” recap & upcoming highlights — July 13 | GoodDollar Community 🌐 on X: "🌟 Happy New Week, GoodDollar Community! Let's take a quick look at what we accomplished last week and what's ahead. Learn more: https://t.co/llEX9MdpUM Let's keep building, learning, and growing together! 🌍💙 https://t.co/gVySPPgdLQ" / X

  2. GoodBuilders S4 Demo Day 1 — Event reminder (July 14, 3 PM UTC) — July 13 (push to Announcement)

9. Metrics, Figures & Evidence

  • Total User Responses Attended: 13

  • Total Unique Users Assisted: 8

  • Total User Removals (Spam/Scam): 0

  • Total Content/Promotional Publications: 2

  • Channels Covered: 2

  • Active Days: 6/7 (chat activity: Jul 14–18; amplification: Jul 13)

Support Evidence:

Working Management Dashboard:

10. Next Week Focus Areas

  • Improving moderation efficiency and maintaining active coverage.

  • Following up on any persistent GoodMarket/GoodWallet connection issues.

  • Supporting GoodBuilders S4 Demo Day activities and community discussions.

  • Continuing ecosystem content amplification and team coordination.

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GIMT - Community Moderation Coordination