Community Moderation Coordination ( July)

1

¡ MES DE JULIO!

Week 1 Contributions

Temas más destacados de la semana

Actividades realizadas

  • Se eliminaron 3 mensajes de spam de los canales de la comunidad, contribuyendo a mantener un entorno seguro para los usuarios.

  • El 29 de junio realizamos una sesión de preguntas y respuestas (Q&A), en la que varios usuarios se conectaron para resolver dudas e inquietudes sobre el proyecto.

  • Ese mismo 29 de junio publiqué en los grupos de Telegram de habla hispana un recordatorio sobre el inicio de GoodBuilders S4, que comenzó el 30 de junio.

  • El 1 de julio compartí un recordatorio invitando a los usuarios a conectarse a la reunión comunitaria sobre la gobernanza de GoodDollar.

Soporte y orientación al usuario

  • Brindé asistencia y soporte a 9 usuarios entre el 29 de junio y el 5 de julio. Adjunto el enlace para el seguimiento detallado de los casos atendidos ( Working Management — Dashboard )

Problemas recurrentes identificados

Los inconvenientes más frecuentes reportados por los usuarios fueron:

  • Problemas al realizar intercambios.

  • Error al ingresar a GoodMarket, debido a que la plataforma se encuentra actualmente en mantenimiento.

Métricas, cifras y evidencias

  • Tickets y conversaciones de soporte gestionados: 9.

  • Presentaciones de prueba de trabajo: 5.

Adjunto el enlace correspondiente a mi trabajo ( Working Management — Dashboard )

  • Publicaciones compartidas en grupos de habla hispana: 5.

Telegram: View @GoodDollar_ES

Telegram: View @GooddollarEnEsp

Resumen de las estadísticas: cierre de junio e inicio de julio

Durante la primera semana de julio, la comunidad mostró un comportamiento mixto. X registró un crecimiento de 889 a 895 seguidores (+6) y Discord aumentó de 1.879 a 1.882 miembros (+3).

En los demás canales se observaron los siguientes cambios:

  • GoodDollar Nigeria: de 1.760 a 1.722 (-38).

  • GoodDollar Community (Esp): de 509 a 510 (+1).

  • GoodDollar Español: de 679 a 677 (-2).

  • GoodDollar: de 11.055 a 11.015 (-40).

  • GoodDollar Announcements: de 1.561 a 1.557 (-4).

Los canales de Brasil (228), Support (4.333), Hackers (108) y Philippines (222) permanecieron estables o presentaron cambios mínimos.

Conclusión

Julio comenzó con un ligero crecimiento en X y Discord, además de un pequeño aumento en la comunidad en español. Aunque algunos canales registraron leves disminuciones, en general la comunidad se mantuvo estable y sólida al inicio del nuevo mes.

Objetivos del mes :

  1. Fortalecer el soporte a la comunidad, brindando respuestas oportunas y de calidad a los usuarios que requieran asistencia.
  2. Mantener los canales de la comunidad libres de spam mediante una moderación constante.
  3. Incrementar la participación de la comunidad en sesiones de preguntas y respuestas (Q&A) y reuniones relacionadas con la gobernanza de GoodDollar.
  4. Promover activamente las iniciativas y campañas del ecosistema, como GoodBuilders y otros programas comunitarios.
  5. Compartir información relevante y recordatorios en los grupos de habla hispana para mantener a la comunidad informada.
  6. Dar seguimiento a los problemas más recurrentes reportados por los usuarios, especialmente los relacionados con intercambios y el acceso a GoodMarket, proporcionando orientación mientras se implementan las soluciones.
  7. Continuar documentando y gestionando todos los casos de soporte para facilitar su seguimiento y análisis.
  8. Mantener actualizado el análisis semanal de la comunidad, monitoreando el crecimiento y comportamiento de los diferentes canales.
  9. Impulsar el crecimiento de la comunidad hispanohablante mediante publicaciones y actividades que fomenten la participación y la incorporación de nuevos usuarios.
  10. Contribuir a mejorar la retención de usuarios mediante una comunicación clara, constante y el acompañamiento a nuevos miembros.
  11. Identificar tendencias y necesidades de la comunidad para proponer acciones que mejoren la experiencia de los usuarios.
  12. Continuar apoyando las iniciativas del equipo de GoodDollar mediante la difusión de anuncios, eventos y actividades relevantes.
Week 2 Contributions

Top topics of the week

Activities Performed

  • During this week, it was not necessary to remove spam messages from the community channels. Additionally, we observed a reduction in the number of bots, which represents a positive improvement for the security and quality of interactions within the community.
  • In the Brazilian Telegram group, a user reported the existence of fake profiles used for scams and shared evidence via screenshots. The information was received for follow-up. (Link to the group attached - Telegram: View @gooddollarbrasil )
  • On July 9th, I published Module 25 of the GoodDollar Academy in the Spanish-speaking groups, inviting the community to continue their learning process.
  • On July 11th, we informed users that the new GoodChat was now available.
  • On July 12th, we shared the new “Learn and Win” quiz for Module 25, informing users that those who achieve a good score can win up to G$1,000.
  • During the week, I also assisted with user support and guidance in the Brazilian Telegram group. Telegram: View @gooddollarbrasil
  • GoodMarket is now available and working correctly ( https://goodmarket.live/)

**
User Support and Guidance**

  • I provided assistance and support to 11 users between July 6th and 12th. Here is the link for detailed tracking of the cases handled : ( Working Management — Dashboard )

Recurring problems identified

Recurring Issues Identified , The most frequent issue reported by users this week was: Doubts and difficulties performing swaps.

Metrics, Figures, and Evidence

  • Support tickets and conversations managed: 11.
  • Proof of work submissions: 5.

I’ve attached the link to my work: Working Management — Dashboard

  • Posts shared in Spanish-speaking groups: 4.

Telegram: Telegram: View @GoodDollar_ES
Telegram: Telegram: View @GooddollarEnEsp

I’ve also attached the link to the GoodDollar Community Weekly Analytics, a document I update every Sunday: GoodDollar Community Weekly Analytics - Google Sheets

Goals for the week

  • Continue providing timely support to users in the Spanish and Brazilian communities.
    Follow up on reports related to fake profiles and remind the community of recommendations to avoid scams.
  • Continue monitoring the groups to maintain the reduction of bots and prevent spam.
  • Continue disseminating updates about the GoodDollar ecosystem (Academy, GoodChat, quizzes, and governance activities).
  • Encourage user participation in the Learn and Win quiz for Module 25.
  • Prepare and submit the work reports for the week.
  • Identify trends in user queries to generate informative material that helps reduce repetitive questions, especially about swaps.
Week 3 Contributions
Summary

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Top topics of the week

Activities Performed

  • During this week, it was not necessary to remove spam messages from the community channels.
  • On July 13, we sent a reminder to the Telegram groups about the start of GoodBuilders Season 4, inviting the community to participate in this initiative.
  • During the week, I also provided assistance and guidance to users who requested support through the community channels.

User Support and Guidance

I provided assistance and support to 10 users between July 13 and 19. Here is the link for detailed tracking of the cases handled: Working Management — Dashboard

Recurring Issues Identified

The most frequent issue reported by users this week was that MiniPay continues to experience glitches during exchanges, which has made it difficult for some users to complete these transactions.

Metrics, figures, and evidence

  • Support tickets and conversations handled: 10.
  • Work samples submitted: 4.

Link to my work: Working Management — Dashboard

Messages shared in Spanish-speaking groups: 1.

Telegram: Telegram: View @GoodDollar_ES

Telegram: Telegram: View @GooddollarEnEsp

I’ve also attached the link to the GoodDollar weekly community analysis report, a document I update every Sunday: GoodDollar Community Weekly Analytics - Google Sheets

Goals for Next Week

  • Continue providing timely support and guidance to community users.

  • Follow up on reports related to exchange issues in MiniPay and report any updates.

  • Share relevant information and reminders about GoodDollar activities and campaigns in Spanish-speaking groups.

  • Monitor community channels to prevent spam and detect potential fraud reports or fake profiles.

  • Encourage user participation in GoodDollar initiatives, such as GoodBuilders and Academy modules.

  • Document activities, metrics, and evidence for the weekly community report update.

Week 4 Contributions

Activities Performed

  • This week, one bot was removed from the community channels. Although the number of detected bots has decreased compared to previous weeks, we continue to inform and remind users of the importance of remaining vigilant, as some scammers create fake profiles impersonating moderators or team members to commit fraud.

  • In recent weeks, the Brazilian Telegram group has shown increased activity. Therefore, I have remained attentive to provide support and guidance to users who have required assistance. Telegram: View @gooddollarbrasil

  • On July 20, a security reminder was shared with recommendations to protect the community from potential scams. Additionally, the list of official moderators was republished so users can identify legitimate accounts.

  • On July 22, information about GoodDAO was published, inviting users to read the proposal, participate in discussions, and share their opinions.

  • On July 24, a new Learn & Earn activity was shared via Telegram, focused on GoodMarket. However, the GoodMarket platform remains unavailable.

  • Throughout the week, I also provided assistance and guidance to users who requested help through community channels.

User Support and Guidance

  • I provided assistance and support to 14 users between July 20 and 26, 2026.

Here is the link for detailed tracking of the cases handled: Working Management — Dashboard

Recurring Issues Identified

The most frequently reported issues from users this week were related to:

  • GoodMarket, as it is currently unavailable.

  • GoodDApp, as several users reported that the application was not functioning correctly.

Metrics, Figures, and Evidence

  • Support tickets and conversations handled: 14.

  • Work samples sent: 6.
    Link to my work: Working Management — Dashboard

  • Messages shared in Spanish-speaking groups: 3.

Telegram: View @GoodDollar_ES

Telegram: View @GooddollarEnEsp

I’ve also attached the link to the GoodDollar weekly community analysis report, which I update every Sunday. GoodDollar Community Weekly Analytics - Google Sheets

Goals for the week

  • Continue providing timely support to community users, striving to maintain or improve response times.
  • Maintain vigilance in channels to detect and remove fraudulent accounts or bots, and reinforce anti-scam campaigns.
  • Follow up on reports related to GoodMarket and GoodDApp, guiding users while issues are being resolved.
  • Share relevant information about new GoodDollar initiatives, proposals, and events to encourage community participation.
  • Continue actively supporting the Brazilian Telegram community, responding to user inquiries and needs.
  • Keep the weekly community analysis report updated with the main indicators, activities, and problems identified.
GIMT - Community Moderation Coordination