Community Moderation Coordination (May)

Community
1

Weekly Moderation Contribution Report

May

2026-05 (Week 1):

1. Moderation & Community Health

  • Removed 4 spam/scam/fake link messages across community channels.

  • Issued 1 moderation actions/warnings.

  • Assisted moderation coverage across 3 community channels.

2. User Support & Onboarding

  • Responded to 4+ community questions and support requests.

  • Escalated 1 important community/security-related issues.

3. Community & Ecosystem Support

  • Supported ecosystem initiatives including:

4. Coordination & Operations

  • Coordinated moderation coverage with [5] team members.

  • Assisted with [1] escalation tracking/reporting activities. (Failed Fuse claims)

  • Identified [1] recurring issues or workflow gaps.

5. Key Outcomes

  • Improved moderation responsiveness across [2] active channels.

  • Helped resolve/support [2]+ user or community-related issues.

  • Increased visibility/participation across [2] ecosystem initiatives.

  • Supported smoother moderation coordination and escalation handling.

6. Next Focus Areas

  • Strengthen moderation coverage and response time.

  • Improve onboarding and user support efficiency.

  • Support upcoming ecosystem campaigns and engagement activities.

  • Enhance operational coordination and reporting visibility.

2026-05 (Week 2):

Week 2 Focus

My focus during Week 2 was on maintaining moderation coverage across main channels, coordinating with the team, answering user questions about claiming and MiniPay usage, reporting a critical swap bug, and finalizing Module 23 of the GoodDollar Crypto Academy (published on May 11). I also advanced the creation of the logo for the GIMT Monthly Plan, supported amplification on the official GoodDollar X account.

Moderation Coverage

I supported moderation coverage across 4 community channels:
Telegram Main Channel, Telegram Support Channel, Discourse, Discord

Key Responsibilities Handled

During the week, I actively supported the community through:

  • Team coordination
  • User support and onboarding
  • Bug reporting
  • Educational content (Academy)
  • Ecosystem promotions (X account, GIMT visuals)

Moderation Actions, Community Health & Coordination

  • Removed 3 spam/scam messages from community channels.

  • Issued 1 warning to a user for inappropriate behaviour.

  • Coordinated coverage with 4 other moderation team members.

  • Reported 1 incident related to a user repeatedly attempting to spam in the Nigeria channel.

User Support & Onboarding

  • Responded to 10+ user questions and support requests during the week.

  • Resolved 10 documented cases between May 11 and May 14, including:

    • Issues related to bugs on Fuse (ETA, claiming, gas).

    • Questions about the G$ price in Nigeria.

    • Difficulties with swapping on MiniPay due to lack of gas.

  • Some documented cases of support (May 8-14):

Day User Issue Link
11/05/2026 Patrick Obriko G$ price Nigeria https://t.me/c/1617377020/135374
12/05/2026 Abiola :tomato: No claim Fuse https://t.me/c/1617377020/135508
12/05/2026 ELJAY MiniPay swap no gas https://t.me/c/1617377020/135530
13/05/2026 Amit TLC Gas Fuse https://t.me/c/1617377020/135823
13/05/2026 Haruna Shehu General question https://t.me/c/1617377020/135824
13/05/2026 Only Only Convert G$ https://t.me/c/1617377020/135843
13/05/2026 Temitope Oluwole No gas swap https://t.me/c/1617377020/135852
13/05/2026 Jamy Smallwood G$ to PayPal https://t.me/c/1617377020/135875
14/05/2026 Temitope Oluwole MiniPay swap https://t.me/c/1617377020/135993

  • Escalated 1 critical bug: “Error swaping G$ (Celo) to $Celo in GoodWallet” to Hadar and Lewis via Slack.

  • Assisted new users with the GoodWallet installation and initial setup process.

Recurring Issues Identified

Recurring issues observed during the week include:

  • Sporadic errors when swapping inside GoodWallet and on Fuse (already reported to development).

  • Claim problems on Fuse (ETA, lack of gas, general errors).

  • Difficulties with MiniPay swaps due to insufficient gas balance.

These issues have already been reported and are under investigation by the team.

Resource Improvements & Initiatives Supported

  • GoodDollar Crypto Academy: Completed and published Module 23: “GoodDollar Reserve on XDC” on May 11.
    Link: GoodDollar Crypto Academy - Module 23

  • GIMT Monthly Plan: Created the official logo for this new monthly tracking initiative.

Content, Communication & Amplification

  • Supported the promotion of GoodBuilders Season 3 Demo Day through retweets on the official GoodDollar X account.

  • Amplified ecosystem activities (GoodNews, Academy updates) in community channels.

  • Made 4 tweets/retweets from the official GoodDollar X account.

Supporting materials (images, designs, etc.) related to my Week 2 activities can be found in the following Google Drive folder:
https://drive.google.com/drive/folders/1ggaB1Jjq8r1CFyVKUFP-nSuyOxjsW_Pl?usp=sharing

Metrics, Figures & Evidence

Next Week Focus Areas

My focus for the next week will include:

  • Strengthening moderation during low-coverage hours, especially in the Nigeria channel.

  • Continuing to support onboarding campaigns for new users.

  • Developing future Academy modules or updates as needed.

2026-05 (Week 3):

Week 3 Focus

My focus during Week 3 was on providing user support, primarily addressing issues related to swaps, claiming, NFT Learn&Earn, and ongoing educational activities. I also proposed a community initiative for Bitcoin Pizza Day, including the creation of allegorical images, although the team ultimately decided not to proceed with it.

User Support & Onboarding

  • Responded to 6+ user questions and support requests during the week.

  • Resolved 6 documented cases between May 15 and May 18, including:

    • Issues with NFT Learn&Earn mechanics and inability to sell earned NFTs.

    • Questions about swap failures, gas requirements, and persistent swap problems.

    • Inquiries about upcoming Learn&Earn quizzes.

Documented support cases (from May 15 to 18):

Day User Issue Link
15/05/2026 Adeyemi Makanjuola NFT Learn&Earn can no longer be sold https://t.me/c/1617377020/136222
15/05/2026 Iredele Olumide Cannot swap for 2 weeks https://t.me/c/1617377020/136230
15/05/2026 Faraz001 Will there be Learn&Earn quiz tomorrow? https://t.me/c/1617377020/136232
18/05/2026 Nanafirdausi Ahmad Could not make swap https://t.me/c/1617377020/136405
18/05/2026 Victor A Inquiry about swap / gas https://t.me/c/1617377020/136413
18/05/2026 Samuel Swap failing (insufficient CELO) https://t.me/GoodDollarX/312686

Recurring Issues Identified

Recurring issues observed during the week include:

  • Users continue to face swap-related problems, including failures due to insufficient gas (CELO) and persistent issues reported in previous weeks.

  • Several users reported difficulty with the NFT Learn&Earn initiative, including not understanding how to sell earned NFTs.

  • Questions about upcoming quizzes and educational activities remain frequent.

These issues have been reported to the team for further investigation.

Resource Improvements & Initiatives Supported

  • GoodDollar Crypto Academy: Continued updating educational content to support community learning. No new module was published this week.

  • Bitcoin Pizza Day 2026 Proposal: I proposed a community greeting to celebrate Bitcoin Pizza Day and created allegorical images for the initiative (Link). The team ultimately decided not to proceed with the greeting, but the proposal generated positive internal discussion about community engagement and ecosystem celebrations.

Content, Communication & Amplification

  • Supported the promotion of GoodBuilders Season 3 Demo Day through retweets on the official GoodDollar X account.

  • Amplified ecosystem activities (GoodNews, Academy updates) in community channels.

  • Made 2 tweets/retweets from the official GoodDollar X account.

  • I created the video used in the post referring to the GoodStories initiative of May 21 (Link)

Supporting materials (images, designs, etc.) related to my Week 3 activities can be found in the following Google Drive folder:
https://drive.google.com/drive/folders/1UGJR8exz9HIgCgjKR9ua9oIG6n7ACTM3?usp=sharing

Metrics, Figures & Evidence

Next Week Focus Areas

My focus for the next week will include:

  • I am working on module number 24 of “GoodDollar Crypto Academy”, the topic will be “GoodMarket, the GoodDollar Community App”.

  • Continuing to monitor swap-related and gas issues as users adopt new claiming methods.

  • Strengthening moderation coverage across all channels.

  • Creating additional onboarding materials to reduce recurring support questions.

2026-05 (Week 4):

pablorosatti - Weekly Moderation Contribution Report

Week 4 Contributions (May 22 – May 31, 2026)

1. Week 4 Focus

Week 4 focus was centered on core moderation and community support activities, including responding to user inquiries across both the GoodDollar Main and Support channels, design and branding work for ecosystem tools and community groups, content creation and amplification, and coordinating with team members. Additionally, I completed the draft of Module 24 “GoodMarket, the GoodDollar Community App” for the GoodDollar Crypto Academy, and created a new video tutorial to support the community.

2. Moderation Coverage

Assisted moderation coverage across 2 community channels, including:

  • Telegram Main Channel & Telegram Support Channel

3. Key Responsibilities Handled

During the week, I actively supported the community through:

  • User support and onboarding

  • Issue identification and escalation

  • Sharing educational resources and guides

  • Design and branding work (logos, presentation assets, group rebrand)

  • Ecosystem content creation and amplification (X retweets & Announcement channel posts)

  • Video tutorial production

  • Team coordination

  • Content creation (GoodDollar Crypto Academy Module 24)

4. Moderation Actions, Community Health & Coordination

  • Removed 7 spam/scam users across community channels.

  • Maintained community focus on constructive engagement and ongoing ecosystem activities through timely support responses.

  • Ensured timely replies to user questions, concerns, and platform-related requests.

  • Supported community health by providing accurate troubleshooting information on recurring technical issues (MiniPay gas, Fuse claims, face re-verification).

  • Promoted relevant GoodDollar and ecosystem activities across community channels.

  • Coordinated with team members regarding moderation updates, content publishing, design deliverables, and ongoing support cases.

5. User Support & Onboarding

  • Responded to 88+ community questions and support requests across both community platforms (32 in GoodDollar Main, 56 in GoodDollar Support).

  • Assisted 31 unique users across both channels.

  • Supported MiniPay users experiencing swap failures by providing troubleshooting guidance on USDT gas fee requirements.

  • Assisted users with XDC bridge navigation and MetaMask setup for the XDC network.

  • Guided users through face re-verification challenges and explained how the biometric system works.

  • Supported users with GoodWallet registration and identity verification onboarding.

  • Provided users with G$ tokenomics context (price volatility, claim limits, wallet distinctions).

  • Assisted users wanting to convert G$ to fiat via swap → exchange workflows.

6. Recurring Issues Identified

Recurring user issues observed during the week:

  • MiniPay swap failures — Users lacking sufficient USDT for gas fees; most common issue of the week

  • Fuse network claim failures — Low gas on the Fuse network

  • Face re-verification challenges — Biometric system not recognizing users after significant appearance changes

  • XDC bridge issues — Insufficient XDC token balance required for bridging

  • Platform confusion — Users conflating MiniPay with GoodDollar/GoodWallet; requiring clear distinction and redirection

These issues have been noted accordingly and are consistent with previously reported recurring patterns.

7. Resource Improvements & Initiatives Supported

  • Completed the draft of Module 24 “GoodMarket, the GoodDollar Community App” for the GoodDollar Crypto Academy. Due to the module’s extensive content coverage, it is likely to be released as two separate modules. https://drive.google.com/file/d/1_QokI7SyZxnpSre_iTnV3dblcIqb9Hk1/view?usp=sharing

  • Created video tutorial “Connect GoodWallet to GoodMarket”, published in the community channel and used as a support resource for users experiencing swap difficulties. Telegram: View @GoodDollarX

  • Created video tutorial “Install GoodMarket on MiniPay”, published in the community channel and used as a support resource. Telegram: View @GoodDollarX

  • Shared the community guide “How to Export and Import Seed Phrase from MiniPay to MetaMask” with multiple users needing cross-platform wallet access.

  • Shared step-by-step resources for XDC network configuration in MetaMask (Chainlist + XDCScan token add).

  • Delivered onboarding explanations to new users about GoodDollar’s UBI model, G$ daily claims, and available ecosystem tools.

8. Content, Communication & Amplification

Design & Branding Work:

  • Updated logos for “Learn & Earn Quiz” and “GoodChat” — redesigned visual assets for both community initiatives (previous versions also created by me).

  • Designed “GoodDollar Community Initiatives” — visual assets for the presentation prepared by Omar for the GoodBuilders Meet.

  • GoodBuilders group rebrand — updated the Telegram group logo and name from “GoodDollar Builders” to “GoodBuilders”.

Content Amplification:

Amplified and published the following ecosystem content through X retweets and the Telegram Announcement channel:

  1. GoodStories community highlights — May 22 | GoodDollar Community 🌐 on X: "Your GoodStories continue to inspire us to do more! 💙 A heartfelt thank you to everyone who shared their stories last month. Your experiences, impact, and journeys truly reflect the spirit of the GoodDollar community! Thank you for being part of the GoodDollar Community! https://t.co/04f2NmxZc4" / X

  2. Weekly Update “A Fresh Week Ahead” — May 25 | GoodDollar Community 🌐 on X: "🌟 A Fresh Week Ahead - Let’s Take a Look at What’s Happening in the GoodDollar Community!👇 https://t.co/9sEAWbzYI7" / X

  3. GoodStories LIVE (May 26–31 edition) — May 26 | GoodDollar Community 🌐 on X: "🌍 GoodStories is LIVE! Share your most meaningful experience in the GoodDollar ecosystem this May and earn rewards! 🗓 Open: May 26th – 31st 👉 Visit https://t.co/md4zcdrs5m Let’s celebrate the impact we’re building together!💙 https://t.co/jGxG4mMEBQ" / X

  4. GoodChat — Governance Proposal discussion focus — May 27 | GoodDollar Community 🌐 on X: "New GoodChat is LIVE in the GoodDollar community! Join the conversation around the latest governance proposal exploring the proposed “House of Alignment” and how future G$ distributions could support public goods alongside UBI. https://t.co/jlOklXnoCC" / X

  5. Governance Community Call Reminder (GIP-26) — May 29 | GoodDollar Community 🌐 on X: "📢 Reminder! Join the GoodDollar Governance Community Call today to discuss GIP-26 and the proposed House of Alignment — a new step toward supporting aligned projects, public goods, and long-term ecosystem sustainability. 🎙 Join the call: https://t.co/Z34bSKAnfe" / X

  6. Governance Community Call Recap — House of Alignment (GIP-26) — May 29

  7. Learn & Earn Quiz — GIP-26 themed — May 30 | GoodDollar Community 🌐 on X: "A new Learn & Earn Quiz is live! Test your knowledge of GIP-26, the latest governance proposal exploring the proposed House of Alignment! 📝 Take the quiz on GoodMarket! 💰 Earn up to G$1000 instantly! 💬 Share your thoughts in the governance discussion! Happy learning! https://t.co/JIhCkJf7ni" / X

  8. Welcome June community message — May 31 | GoodDollar Community 🌐 on X: "🌼 Welcome, June! Wishing the GoodDollar community a month of growth, opportunities, and new achievements. Thank you for being part of this journey. 💙 Get ready for more rewards, activities, and community initiatives ahead! #GoodDollarCommunity https://t.co/uS4Du5swVq" / X

9. Metrics, Figures & Evidence

Below are key moderation and engagement metrics recorded during the week:

  • Total User Responses Attended: 88+

  • Total Unique Users Assisted: 31

  • Total User Removals (Spam/Scam): 7

  • Total Content/Promotional Publications: 8

  • Design Deliverables: 4 (Learn & Earn Quiz logo, GoodChat logo, GoodDollar Community Initiatives assets, GoodBuilders rebrand)

  • Video Tutorials Created: 1

  • Channels Covered: 2 (Telegram Main, Telegram Support)

  • Active Days: 10/10

Support Evidence:

Content & Design Evidence:

10. Next Week Focus Areas

My focus for next week will include:

  • Improving moderation efficiency through faster response and escalation processes.

  • Strengthening community health through proactive spam/bot removal and security awareness.

  • Supporting and organizing community engagement initiatives (GoodStories wrap-up, Learn & Earn Quiz results).

  • Finalizing and publishing Module 24 “GoodMarket, the GoodDollar Community App” (likely as a 2-part release).

  • Promoting ecosystem activities and important community updates.

  • Continuing collaboration with team members to ensure smooth moderation and support operations.

GIMT - Community Moderation Coordination