Community Moderation Coordination ( May)

1

¡MAYO!

Week 1 Contributions

Moderation & Community Health:

  • Removed [3] spam/fraudulent messages detected in Spanish community spaces.
  • Monitored conversations and helped maintain a respectful and safe environment across Spanish-speaking channels.
  • Supported moderation presence and community interaction during active discussion periods.

User Support & Community Assistance:

  • Assisted a community user with guidance and follow-up support regarding their issue/question.
  • Responded to general inquiries from Spanish-speaking members and helped redirect users when necessary.
  • Provided basic onboarding assistance for users navigating the community ecosystem.

Community Engagement & Ecosystem Support:

  • Helped maintain engagement within Spanish community groups through active moderation and participation.
  • Supported community communication efforts by staying available for moderation and user assistance.
  • Contributed to a positive and organized atmosphere across the Spanish community channels.

Coordination & Operations:

  • Coordinated with fellow moderators regarding spam monitoring and community activity.
  • Reported suspicious/spam-related activity to help maintain channel security.
  • Monitored recurring user concerns and common questions within the Spanish community.

Key Outcomes:

  • Helped reduce spam visibility and improve community safety.
  • Provided direct assistance to a user needing support within the community.
  • Contributed to maintaining active moderation coverage in Spanish-speaking channels.
  • Supported a smoother and more organized community experience for members.

Next Focus Areas:

  • Continue strengthening moderation response times in Spanish channels.
  • Provide more consistent user assistance and onboarding support.
  • Improve community engagement and participation.
  • Maintain proactive monitoring of spam and suspicious activity.
Week 2 Contributions

Moderación y bienestar comunitario:

  • Se realizó una vigilancia activa a través de canales de habla hispana para mantener un entorno seguro, organizado y respetuoso dentro de la comunidad.

  • [4] Se detectaron y eliminaron mensajes de spam o contenido sospechoso de los espacios de la comunidad.

  • Se mantuvo una presencia constante durante los períodos de mayor actividad para fomentar la moderación y la interacción positiva entre los usuarios.

Soporte y asistencia al usuario:

  • Brindé apoyo y seguimiento a [3] usuarios que experimentaron problemas o tenían preguntas relacionadas con la plataforma.

  • Respondí a preguntas generales de miembros hispanohablantes y nativos, ayudando a resolver dudas y guiando a los usuarios cuando fue necesario.

  • Se ofreció asistencia y apoyo básico a los nuevos usuarios de la comunidad durante el proceso de incorporación.

Participación comunitaria y difusión de actividades:

  • Las publicaciones relacionadas con el cierre de la tercera temporada de GoodBuilders se compartieron en grupos de habla hispana, manteniendo a la comunidad informada sobre las actividades del ecosistema.

  • Se promocionó el cuestionario “Aprende y Gana” de GoodDollar, esta vez centrado en XDC GoodReserve, fomentando la participación y el aprendizaje de los usuarios.

  • Se recordó a los miembros de la comunidad la importancia de reclamar sus recompensas de SUP mediante publicaciones e interacción activa.

  • El resumen semanal elaborado por el equipo (GIMT) se compartió con la comunidad para mantener a los usuarios al día sobre las actividades y noticias más importantes.

  • Los usuarios también fueron invitados a participar en la votación para la sexta temporada de SuperFluid.

Coordinación y Operaciones:

  • Colaboré con el equipo de moderación en el seguimiento de actividades sospechosas y el control del comportamiento de la comunidad.

  • Informé sobre incidentes relacionados con spam para contribuir a la seguridad y organización de los canales.

  • Identifiqué las preguntas frecuentes y las necesidades recurrentes de los usuarios hispanohablantes para mejorar el soporte a la comunidad.

Resultados clave:

  • Contribuí a reducir la visibilidad del spam y a mantener los canales en español más seguros y organizados.

  • Brindé asistencia directa y seguimiento a varios usuarios que necesitaban apoyo dentro de la comunidad.

  • Contribuí a fortalecer la participación de la comunidad mediante publicaciones informativas y recordatorios de actividades importantes relacionadas con el ecosistema.

  • Mantuve una presencia activa de moderación e interacción dentro de los grupos de habla hispana.

Próximas áreas de enfoque:

  • Continuar reforzando la moderación activa en los canales de habla hispana.

  • Continuar mejorando los tiempos de respuesta y la atención al usuario.

  • Fomentar una mayor participación de la comunidad en las actividades, eventos y programas relacionados con el ecosistema.

  • Mantén una vigilancia proactiva contra el spam, el fraude y las actividades sospechosas dentro de la comunidad.

Week 3 Contributions

Focus of the Week

Eleven spam messages were removed from community channels, as this helps maintain user safety against potential scams.

  • On May 19th of this year, my GIMT team and I shared the distribution of GoodStories and GoodChat rewards in Telegram groups and on social media. I was responsible for sharing this information in the Spanish-speaking groups.

  • On May 20th, we invited users to join GoodChat to encourage participation in the Superfluid Season 6 voting.

  • I created a PDF guide with step-by-step instructions for installing GoodMarket on MiniPay (Opera Mini).

User Support and Guidance

  • I provided assistance to 16 users between May 18th and 24th of this year.

  • Throughout the week, we provided support to users experiencing issues; The main problems encountered were related to exchanges, claims, and MiniPay.

  • Users were sent a tutorial on how to install GoodMarket on MiniPay.

Recurring problems identified

The most prominent problems were:

  • Exchange failures within MiniPay.

  • Lack of gas (CELO).

  • Confusion when connecting GoodWallet to MiniPay and making transfers.

Metrics, Figures, and Evidence

  • Total users or inquiries handled: 16.
  • Participants awarded in the Community Stories program: 17.
  • Active users on GoodMarket: 855.
  • Log of conversations and support provided: https://gimtteam.vercel.app/?member=dany&from=2026-05-19&to=2026-05-25
  • Total posts and content for the week: 5.
  • Attached is the link to the guide I created for installing GoodMarket on MiniPay (Opera Mini) (file:///C:/Users/danyp/Downloads/GoodMarket_MiniPay_Installation_Guide.pdf)

Areas of focus for next week

  • My main focus will continue to be helping users with any issues they encounter and providing them with the necessary support.

  • Together with the team, I will continue creating materials that facilitate support assistance.

  • I will continue to strengthen moderation in the channels.

Week 4 Contributions

Top topics of the week

Activities Performed

  • 23 spam messages were removed from community channels, including Discord. This action contributes to maintaining user safety and peace of mind.

  • On May 26, the team and I shared a new edition of GoodStories, an initiative that encourages users to share positive experiences related to GoodDollar and gives them the opportunity to earn rewards.

  • That same day, the community was also invited to participate in the Governance call held on May 29, with the goal of continuing the discussion on the new governance proposal. The session was a success and saw active community participation.

  • On May 30, the team launched a new Learn & Earn quiz to encourage user learning and participation.

User Support and Guidance

  • I provided assistance and support to 23 users between May 25 and 31. Attached is the link for detailed tracking of the cases handled ( Working Management — Dashboard )

Recurring Issues Identified

The most frequent issues reported by users were:

  • How to switch between networks.

  • How to log in to their GoodDollar accounts.

  • Problems claiming rewards or performing swaps.

Metrics, Figures, and Evidence

  • Support tickets and conversations handled: 23.

  • Proof of work submissions: 6 ,

Link attached ( Working Management — Dashboard )

Below is a brief summary:

During the week of May 24-31, 2026, the most significant growth was recorded in X, with an increase of 36 followers. GoodDollar (I) followed with 32 new members, and GoodDollar Nigeria saw an increase of 4 members.

On the other hand, the largest decreases were observed in GoodDollar Brazil (-288) and GoodDollar (J) (-259). Moderate reductions were also recorded in Community, Support, Discord, Announcements, and the Philippines.

Conclusion

Although some communities experienced declines, the X, GoodDollar Nigeria, and GoodDollar (I) channels showed positive growth during the week. Overall, the results reflect mixed performance, with gains in some channels and significant reductions in Brazil and in the community identified as GoodDollar (J).

Key Results of the Week

  • Removal of 23 spam messages, strengthening the security and quality of community channels.

  • Successful support for 23 users, resolving questions and issues related to access, network changes, and exchanges.

  • Participation in promoting key community initiatives such as GoodStories, the Governance Call, and the Learn and Win quiz.

  • Posting 6 messages in Spanish-speaking groups to keep the community informed and engaged.

  • Significant community growth on X (+36 followers) and on GoodDollar (I) (+32 members).

  • Creation and updating of the GoodDollar Weekly Community Analysis, providing ongoing monitoring of metrics and community growth.

GIMT - Community Moderation Coordination