GIMT - Monthly Moderation Summary

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October Moderation Summary:

GIMT – Community Moderation Summary October 2026

Overview

Throughout October 2026, the GoodDollar International Moderation Team (GIMT) maintained active moderation and user support across the GoodDollar ecosystem. The team continued focusing on community safety, user assistance, technical issue monitoring, ecosystem accessibility and regional community support.

October marked a gradual transition from the protocol and liquidity challenges experienced in September towards renewed ecosystem engagement and community activities. Following the restoration of GoodDollar liquidity, moderation efforts increasingly focused on helping users navigate normal ecosystem operations, communicating important protocol developments, supporting and addressing recurring technical challenges.

GIMT continued providing assistance across multiple community platforms, removing spam and suspicious accounts, supporting wallet and claiming activities, promoting GoodBuilders initiatives, and strengthening security awareness. Moderators also contributed to community engagement through educational content, ecosystem announcements, regional support, and initiatives aimed at sustaining user participation.

Here is October at a Glance

Metrics October 2026
Active GIMT Moderators 5
Community Platforms/Channels Covered 6+
Reported Community Support Interactions 250+
Spam, Scam & Fake Accounts/Links Removed 129
GoodMarket Verified/Reverified Users 1,322
Learn & Earn Participants Reported 38
Play & Earn Participants Reported 30
Major Focus Community Recovery, GoodMarket Adoption & Ecosystem Engagement

Note: Support interactions represent reported activity across different moderators’ measurement categories. The figures are indicative rather than a deduplicated count of unique users or cases.

Community Moderation

GIMT maintained moderation coverage across the GoodDollar community throughout October, monitoring discussions, responding to users, enforcing community guidelines, removing malicious content, and maintaining community safety.

A total of 129 spam, scam, suspicious account and bot removal actions were recorded across the four usable October moderation reports. Security reminders were also regularly shared, particularly around suspicious links, impersonation attempts, seed phrases, private keys, and fake support accounts.

Moderators continued monitoring community discussions following the September protocol incident, ensuring that users received accurate information regarding liquidity restoration, claiming activities, and ecosystem operations.

The team also maintained moderation coverage across Telegram Main, Telegram Support, Discourse, Discord, X, and regional communities, including Brazil, Philippines and Spanish speaking communities.

Community/User Support

User support remained one of GIMT’s core responsibilities throughout October.

The team recorded more than 250 reported support interactions and community responses across the available moderation reports, assisting users with:

  • GoodWallet and GoodDApp.

  • MiniPay.

  • GoodMarket.

  • G$ claiming.

  • Wallet access and recovery.

  • G$ swaps and liquidity concerns.

  • Verification and re verification.

  • Transaction-related issues.

  • Celo gas fees and network requirements.

  • Account/login issues.

  • Private key and seed phrase export guidance.

  • General ecosystem navigation.

A significant portion of the support activities involved helping users resolve wallet-related difficulties, understand claiming procedures, troubleshoot failed swaps, and navigate different ecosystem products.

Moderators also assisted users experiencing MiniPay limitations, facial verification challenges, wallet recovery difficulties, and transaction related problems.

The team continued directing users towards official documentation and appropriate support channels, ensuring that recurring concerns were properly addressed and escalated where necessary.

Technical Issue Monitoring & Escalation

GIMT continued serving as a bridge between users and the wider ecosystem by identifying, documenting, and escalating technical and operational issues.

Key issues monitored during October included:

  • MiniPay swap and claiming difficulties.

  • Failed or unavailable swaps.

  • Celo gas fees and network requirements.

  • Wallet connection and transaction issues.

  • GoodMarket verification and re verification.

  • Account recovery and login method issues.

  • Face verification challenges.

  • G$ withdrawal and swapping difficulties.

  • GoodWallet/GoodDApp interface issues.

  • Recovery Burn refund enquiries.

  • GoodMarket rewards liquidity limitations.

Following the restoration of GoodDollar liquidity, moderators supported communication around the resumption of claims across Celo, XDC and Fuse.

The team also helped distribute and explain the September 4 Attack Post-Mortem, responding to questions surrounding the incident and subsequent recovery process.

Rather than attempting to resolve issues beyond the moderators’ scope, GIMT continued escalating relevant cases and directing users to appropriate ecosystem support channels.

GoodMarket Support & Adoption

GoodMarket remained an important area of constructive ecosystem activity during October, with continued efforts towards user onboarding, verification, claiming, and participation in available activities.

Reported GoodMarket activity reached:

  • 1,322 verified/reverified users.

  • 1,315 unique/verified G$ claimers.

  • 6,221 confirmed G$ claims.

These figures represent the accumulated totals reported by the end of October 31.

During the month, the following new activity was also recorded:

  • 153 new verified/reverified users.

  • 153 new unique/verified G$ claimers.

  • 1,626 new confirmed G$ claims through XDC/CELO.

GIMT also supported users with:

  • GoodMarket verification and re-verification.

  • G$ claiming.

  • Wallet connections.

  • XDC/CELO claiming.

  • Learn & Earn.

  • Play & Earn / Minigames.

  • Daily Lottery.

  • Savings and Farming.

  • Community Feed awareness.

Betz continued contributing to GoodMarket adoption through user education, onboarding support, and community engagement.

Additionally, community reward activities were supported through the KwentoFi Community Treasury initiative, including a reported contribution more than 50,000 G$ to the Community Withdrawal Vault to support community rewards and participation.

These activities provided users with additional opportunities to remain engaged with the ecosystem.

Community Engagement & Ecosystem Support

October recorded renewed ecosystem engagement compared with September, as GIMT gradually resumed supporting and amplifying relevant GoodDollar initiatives.

The team continued supporting and promoting:

  • GoodMarket.

  • Learn & Earn.

  • Play & Earn.

  • GoodBuilders Season 4 and Season 5.

  • Daily Lottery.

  • Savings and Farming.

  • Community Feed.

  • Community announcements and protocol updates.

  • Regional community engagement.

Moderators also supported communication around the restoration of GoodDollar operations and encouraged users to participate in available ecosystem activities.

These activities helped maintain community visibility and participation while supporting renewed interest in the broader GoodDollar ecosystem.

Education & Content Development

Educational and informational content during October focused on helping users navigate GoodDollar products, understand ecosystem developments, and participate safely in community activities.

Key contributions included:

  • Protocol recovery and liquidity updates.

  • Wallet and claiming guidance.

  • MiniPay-to-MetaMask seed phrase export instructions.

  • G$ swapping and transaction guidance.

  • Security and scam-awareness communications.

  • GoodMarket onboarding and verification guidance.

  • Learn & Earn and Play & Earn awareness.

  • GoodBuilders announcements and updates.

  • Community Feed and ecosystem development updates.

  • Guidance on alternative claiming pathways through Fuse and XDC.

Moderators also shared official resources and practical troubleshooting information to help users resolve common wallet and transaction challenges.

Security education remained important, particularly around phishing attempts, impersonation accounts, suspicious websites, and protecting wallet credentials.

Key Achievements in October

In October 2026, GIMT successfully:

  • Maintained active moderation across 6+ community platforms/channels.

  • Recorded more than 250 reported community support interactions across available reports.

  • Removed 129 reported spam, scam, suspicious accounts and bot threats.

  • Supported community communication following the restoration of GoodDollar liquidity.

  • Helped communicate important protocol recovery developments and the September incident post-mortem.

  • Supported 1,322 GoodMarket verified/reverified users.

  • Continued supporting Learn & Earn and Play & Earn activities.

  • Promoted GoodBuilders Season 4 and Season 5 initiatives.

  • Strengthened community security awareness through scam prevention and wallet safety education.

  • Supported community reward initiatives, including the KwentoFi Community Treasury contribution.

  • Maintained multilingual and regional community support.

  • Provided assistance with wallet recovery, verification, swapping, claiming, and transaction-related concerns.

  • Continued supporting ecosystem engagement and GoodMarket adoption.

Conclusion

October demonstrated our continued commitment to community stability, ecosystem accessibility, and user support as GoodDollar gradually transitioned from the previous month’s protocol challenges towards renewed ecosystem activities.

While technical issues and community retention challenges remained, the team maintained active moderation across key channels, responded to user concerns, supported GoodMarket adoption, removed malicious content, and helped users navigate different ecosystem products.

The month also recorded renewed engagement with GoodBuilders, community reward initiatives, educational activities, and regional communities.

GIMT’s contributions extended beyond routine moderation, reflecting the team’s role in supporting ecosystem growth, strengthening community trust, improving user experiences, and maintaining a safe and informed international community.

As GoodDollar continues to evolve, GIMT remains committed to providing responsive community support, promoting constructive participation, and contributing to the ecosystem’s broader growth and adoption.