GIMT - Monthly Moderation Summary

[GIMT_Team]

August Moderation Summary:

**
GIMT – Community Moderation Summary August 2026**

Overview

Throughout August 2026, the GoodDollar International Moderation Team (GIMT) maintained active moderation and user support across the GoodDollar ecosystem. The team focused on community safety, technical support, ecosystem awareness, educational content, and engagement across Telegram, Discord, Discourse, X, and regional communities.

August was particularly focused on Superfluid Season 6 rewards & 7 voting, GoodMarket, GoodDAO governance, GoodBuilders, GoodChat, GoodStories, Learn & Earn, and G$ claiming and withdrawal support.

Here is August at a Glance

Metrics	August 2026
Active GIMT Moderators	5
Community Platforms Covered	6+
Weekly Reports Published	20+
Community Support Interactions	500+
Spam, Scam, Fake Links & Bots Removed	230+
GoodMarket Verified/Reverified Users	1,067
GoodMarket Unique Claimers	1,060
GoodMarket Confirmed Claims	3,993
Learn & Earn Participants Reported	198+
Major Ecosystem Initiatives Supported	10+

Community Moderation

GIMT maintained consistent moderation coverage across the GoodDollar community, actively monitoring discussions, responding to users, enforcing community guidelines, and removing malicious content.

More than 230 spam, scam, fake-link and bot-related actions were reported across the individual moderation reports. The team also continued educating users about impersonation attempts, suspicious links, fake accounts, and other common security risks.

Community/User Support

User support remained one of GIMT’s core responsibilities throughout August.

The team handled 500+ reported support interactions, assisting users with:

• GoodWallet and GoodDApp

• MiniPay

• GoodMarket

• Daily G$ claims

• G$ withdrawals

• Token swaps

• Wallet connectivity

• Verification and re-verification

• Duplicate/twin accounts

• Transaction and gas-fee issues

• Superfluid participation

• General ecosystem navigation

Technical Issue Monitoring & Escalation

GIMT continued serving as a bridge between users and ecosystem contributors by identifying, documenting and escalating recurring technical issues.

Key issues monitored during August included:

• MiniPay claim and swap failures

• GoodMarket accessibility

• Wallet connectivity

• Face verification and re-verification

• Duplicate account issues

• Gas-fee requirements

• XDC/Celo transactions

• Withdrawal and cash out difficulties

• Superfluid claiming and eligibility

• Transaction failures and router issues

The team provided troubleshooting guidance while escalating issues requiring further technical investigation.

GoodMarket Support & Adoption

GoodMarket remained a significant area of GIMT activity during August.

Reported figures from Betz’s GoodMarket tracking included:

• 1,067 verified/reverified users

• 1,060 unique claimers

• 3,993 confirmed claims

GIMT also supported users with GoodMarket onboarding, verification, claiming, wallet connections, and cross-network transactions.

Community Engagement & Ecosystem Support

GIMT actively promoted and supported major GoodDollar ecosystem initiatives throughout August, including:

• Superfluid Season 6 & Season 7

• GoodMarket

• GoodDAO governance and voting

• GoodBuilders Season 4

• GoodChat

• GoodStories

• Learn & Earn

• GoodRemind

• GoodNews

• Community announcements and ecosystem updates

The team also promoted 622,000 SUP rewards available through Superfluid Season 6 and supported community awareness and participation around Season 7 voting.

Education & Content Development

GIMT continued using educational content to reduce user confusion and improve self-service support.

Key contributions included:

• GoodMarket guides

• Wallet and claiming tutorials

• G$ withdrawal guidance

• Superfluid Season 7 voting guide

• Learn & Earn promotions

• GoodNews and community updates

• Governance related content

• Security and scam awareness communications

• Social media and community campaign amplification

Key Achievements in August

In August 2026, GIMT successfully:

• Maintained active moderation across 6+ community platforms.

• Responded to 500+ reported support interactions.

• Removed 230+ reported spam, scam, fake-link and bot-related threats.

• Supported 1,067 GoodMarket verified/reverified users.

• Recorded 3,993 confirmed GoodMarket claims.

• Supported 10+ major ecosystem initiatives and campaigns.

• Promoted 622,000 SUP rewards through Superfluid Season 6.

• Supported Superfluid Season 7 voting and created educational guidance.

• Increased reported Trustpilot reviews from 10 to 27.

• Supported Learn & Earn activities with 198+ reported participants across reported activities.

• Continued multilingual and regional community support.

• Identified and escalated recurring technical issues affecting users across GoodDollar products.

Conclusion

August demonstrated GIMT’s continued role in maintaining a safe, responsive and informed GoodDollar community. Through proactive moderation, user support, technical issue escalation, educational resources, ecosystem promotion and regional engagement, the team supported users across major GoodDollar initiatives while helping improve accessibility and community participation.

GIMT will continue building on these efforts by strengthening support documentation, improving technical issue tracking, increasing regional engagement, and turning recurring user challenges into scalable educational resources.

[GIMT_Team]

September Moderation Summary:

GIMT – Community Moderation Summary September 2026

Overview

Throughout September 2026, the GoodDollar International Moderation Team (GIMT) maintained active moderation and user support across the GoodDollar ecosystem. The team continued focusing on community safety, user assistance, technical issue monitoring, ecosystem accessibility, and regional community support.

However, September was significantly different from previous months. The GoodDollar protocol incident and resulting liquidity situation became the dominant focus of moderation activities, beginning in early September and continuing throughout the month. As a result, regular ecosystem promotion and engagement activities were relatively limited compared with August.

GIMT’s primary efforts therefore shifted toward incident communication, responding to user concerns, discouraging swaps while liquidity remained constrained, addressing misinformation, supporting affected users, monitoring security threats, and escalating technical issues. Moderators also continued supporting GoodMarket, G$ claiming, Learn & Earn, Play & Earn, and other ecosystem activities where appropriate.

Here is September at a Glance

Metrics	September 2026
Active GIMT Moderators	5
Community Platforms/Channels Covered	6+
Weekly Reports Published	15+
Reported Community Support Interactions	450+
Spam, Scam & Fake Links Removed	230+
GoodMarket Verified/Reverified Users	1,169
GoodMarket Unique G$ Claimers	1,162
GoodMarket Confirmed Claims	4,535
Learn & Earn Participants Reported	100+
Play & Earn / Minigame Participants Reported	60+
Major Focus	GoodDollar Protocol Incident & Community Support

Community Moderation

GIMT maintained moderation coverage across the GoodDollar community throughout September, monitoring discussions, responding to users, enforcing community guidelines, removing malicious content, and maintaining community safety.

More than 230 spam, scam, fake-link and related moderation actions were reported across the individual moderation reports. Security reminders were also regularly shared, particularly around suspicious links, impersonation attempts, seed phrases, private keys, and fake support accounts.

The protocol incident also required moderators to closely monitor misinformation and potentially harmful advice, particularly around G$ swaps, liquidity, wallet balances and recovery-related information.

Community/User Support

User support remained one of GIMT’s core responsibilities throughout September.

The team handled 450+ reported community support interactions, assisting users with:

• GoodWallet and GoodDApp

• MiniPay

• GoodMarket

• G$ claiming

• Wallet access and recovery

• G$ swaps and liquidity concerns

• Verification and re-verification

• Transaction-related issues

• G$ balance and price questions

• Protocol incident concerns

• Account/login issues

• General ecosystem navigation

A substantial portion of these interactions during the month related directly to the protocol incident. Users repeatedly sought clarification about the Celo/XDC Reserve pause, swap availability, liquidity restoration, G$ balances, and the status of the recovery process.

The team maintained consistent messaging and directed users toward official updates rather than speculation.

Technical Issue Monitoring & Escalation

GIMT continued serving as a bridge between users and the wider ecosystem by identifying, documenting, and escalating technical and operational issues.

Key issues monitored during September included:

• Celo/XDC Reserve and liquidity concerns

• Failed or unavailable swaps

• MiniPay swap and claiming difficulties

• Wallet and claiming issues

• GoodMarket verification

• Account recovery and login-method issues

• G$ balance concerns

• Transaction-related problems

• GoodWallet/GoodDApp interface issues

• Protocol recovery and restoration questions

Rather than attempting to resolve issues beyond the moderators’ scope, GIMT continued escalating relevant cases and directing users to the appropriate ecosystem support channels.

GoodMarket Support & Adoption

GoodMarket remained an important source of constructive ecosystem activity during September, particularly while users were waiting for the protocol and liquidity situation to stabilize.

Reported GoodMarket activity reached:

• 1,169 verified/reverified users

• 1,162 unique/verified G$ claimers

• 4,535 confirmed G$ claims

These figures represent the accumulated totals reported by the end of September 30.

GIMT also supported users with:

• GoodMarket verification and re-verification

• G$ claiming

• Wallet connections

• XDC/CELO claiming

• Play & Earn / Minigames

• Daily Lottery

GoodMarket activities provided users with constructive ways to remain engaged with the ecosystem while the wider protocol situation was being addressed.

Community Engagement & Ecosystem Support

September saw considerably less ecosystem promotion than August because the team’s attention was primarily directed toward the protocol incident.

Nevertheless, GIMT continued supporting and amplifying relevant ecosystem activities, including:

• GoodMarket

• Learn & Earn

• Daily Lottery

• Community announcements and protocol updates

• Regional community engagement

Moderators also continued supporting regional communities, including GoodDollar Nigeria, Español, Brazil and Philippines, alongside the main and support communities.

The team prioritized only those ecosystem communications that remained useful and appropriate during the incident period.

Education & Content Development

Educational and informational content during September was primarily focused on reducing confusion around the protocol incident and helping users navigate the ecosystem safely.

Key contributions included:

• Protocol status and liquidity updates

• Swap advisories

• Wallet and claiming guidance

• Security and scam-awareness communications

• GoodMarket guidance

• Guidance on alternative claiming pathways through Fuse and XDC

Key Achievements in September

In September 2026, GIMT successfully:

• Maintained active moderation across 6+ community platforms/channels.

• Responded to 450+ reported community support interactions.

• Removed 230+ reported spam, scam and fake-link threats.

• Maintained community support throughout the GoodDollar protocol incident.

• Provided consistent communication around the Celo/XDC liquidity and Reserve situation.

• Helped discourage potentially risky swaps while liquidity remained constrained.

• Supported 1,169 GoodMarket verified/reverified users.

• Supported 1,162 unique G$ claimers.

• Recorded 4,535 confirmed GoodMarket claims.

• Continued supporting Learn & Earn and Play & Earn activities.

• Maintained multilingual and regional community support.

• Helped users understand protocol recovery, G$ balance concerns, claiming and liquidity-related questions.

• Maintained security awareness around scams, malicious links, seed phrases and private keys.

• Kept the community engaged through constructive activities despite the disruption to normal ecosystem operations.

Conclusion

September demonstrated GIMT’s ability to adapt its moderation role during an unexpected ecosystem disruption.

While normal community and promotional activities were relatively limited, the team’s focus shifted toward community stability, accurate communication, user support, security, and incident response. Moderators remained active across key channels, responded to user concerns, escalated technical issues, removed malicious content, and helped users navigate the protocol and liquidity situation.

The month reinforced that effective community moderation is not measured only by the volume of campaigns or engagement activities, but also by the team’s ability to remain responsive and dependable when the community faces uncertainty.