Omar - Community Moderation Coordination

Community
2

June - Weekly Moderation Contribution Report

Week 1 Contributions:

1. Week 1 Focus

June week 1 focus was on making new month preparations/reports, and community support activities, including responding to user inquiries, escalating important issues, reporting bugs, supporting community health through reward engagement initiatives, promoting ecosystem activities, and coordinating with team members to ensure smooth community operations.

2. Moderation Coverage

Assisted moderation coverage across 5 community channels, including:

  • Telegram Main Channel, Telegram Support Channel, Discourse, Discord & Twitter/X

3. Key Responsibilities Handled

During the week, I actively supported the community through:

  • User support and onboarding

  • Bug reporting and issue escalation

  • Content creation and publication

  • Ecosystem promotions and amplification

  • Team coordination

4. Moderation Actions, Community Health & Coordination

  • Removed 28+ spam/scam/fake-link/warning messages across community channels.

  • Maintained community focus on constructive engagement and ongoing ecosystem activities (New Governance Proposal Voting) through daily reminders and updates.

  • Ensured timely responses to user questions, concerns, and requests.

  • Supported community health by fostering engagement through rewarding initiatives and educational activities.

  • Shared timely security reminders and updates to help keep community members safe from scams and malicious links.

  • Promoted relevant GoodDollar and ecosystem activities across community platforms.

  • Coordinated with team members regarding moderation updates, user concerns, and ongoing support cases.

5. User Support & Onboarding

  • Responded to 46+ community questions and support requests across community platforms.

  • Supported MiniPay users experiencing swap and claim friction by providing alternative guides and troubleshooting support.

  • Assisted users with onboarding-related guidance and navigation across ecosystem tools and activities.

6. Recurring Issues Identified

Recurring user issues observed during the week still remain:

  • MiniPay failed swaps

This issue have been reported accordingly and are currently under ongoing investigation and review.

7. Resource Improvements & Initiatives Supported

  • Drafted GoodNews highlight, showcasing last months key activities and updates.

  • Contributed to community faucet for mini pay users, helping encourage participation, education, and ecosystem engagement.

8. Content, Communication & Amplification

  • Created and promoted the June community moderation summary, sharing

  • Amplified ecosystem activities such as the new governance proposal voting and engagement opportunities across community channels.

  • Drafted GoodNews highlight, showcasing last months key activities and updates.

  • Created and published content for GoodStories, showcasing community experiences in the previous month, a strategy to improve ecosystem visibility, user retention and rewards.

9. Metrics, Figures & Evidence

Below are key moderation and engagement metrics recorded during the week:

10. Next Week Focus Areas

My focus for next week will include:

  • Improving moderation efficiency through faster response and escalation processes.

  • Strengthening community health through proactive moderation, spam/bot removal, and security awareness.

  • Publishing GoodNews Highlight and amplifying ecosystem activities.

  • Supporting and organizing community engagement initiatives and rewarding participation activities such as, GoodDollar Academy, Learn & Earn Quiz, GoodChat and distribution of community rewards.

  • Promoting ecosystem activities and important community updates.

  • Supporting the ongoing governance voting.

  • Continuing collaboration with team members to ensure smooth moderation and support operations.

Week 2 Contributions:

1. Week 2 Focus

In week 2, my focus was on providing community support activities, including responding to user inquiries, escalating important issues, reporting bugs, supporting community health through reward engagement initiatives, promoting ecosystem activities, and coordinating with team members to ensure smooth community operations.

2. Moderation Coverage

Assisted moderation coverage across 5 community channels, including:

  • Telegram Main Channel, Telegram Support Channel, Discourse, Discord & Twitter/X

3. Key Responsibilities Handled

During the week, I actively supported the community through:

  • User support and onboarding, Content creation and publication, Ecosystem promotions and amplification, Community engagement initiatives & rewards distribution and Team coordination.

4. Moderation Actions, Community Health & Coordination

  • Removed 5+ spam/scam/fake-link/warning messages across community channels.

  • Maintained community focus on constructive engagement and ongoing ecosystem activities (GoodBuilders) through daily reminders and updates.

  • Ensured timely responses to user questions, concerns, and requests.

  • Supported community health by fostering engagement through rewarding initiatives and educational activities (GoodDollar Academy & Learn & Earn Quiz).

  • Promoted relevant GoodDollar and ecosystem activities across community platforms.

  • Coordinated with team members regarding moderation updates, user concerns, and ongoing support cases.

5. User Support & Onboarding

  • Responded to 45+ community questions and support requests across community platforms.

  • Supported Mini-Pay users experiencing swap and claim friction by providing alternative guides and troubleshooting support.

  • Assisted users with onboarding-related guidance and navigation across ecosystem tools and activities.

6. Recurring Issues Identified

Recurring user issues observed during the week still remain:

  • MiniPay failed swaps

7. Resource Improvements & Initiatives Supported

  • Supported community education & rewards through learn & earn quiz, fostering understanding on the latest academy module, which drive about 238 participants.

  • Created and promoted GoodNews, highlighting ecosystem updates and achievements throughout May.

  • Contributed to community reward initiatives for Daily Tasks, Learn & Earn Quiz & CUSD faucet for mini pay users, helping encourage participation, education, and ecosystem engagement.

8. Content, Communication & Amplification

  • Created and promoted the weekly community update, sharing highlight on previous week achievements and what’s ahead.

  • Amplified ecosystem activities such as the GoodBuilders Season 4, and engagement opportunities across community channels.

  • Created and promoted GoodNews, supporting constructive engagements and voting.

  • Created and published content for Learn & Earn Quiz, fostering community education & rewards.

9. Metrics, Figures & Evidence

Below are key moderation and engagement metrics recorded during the week:

10. Next Week Focus Areas

My focus for next week will include:

  • Improving moderation efficiency through faster response and escalation processes.

  • Strengthening community health through proactive moderation, spam/bot removal, and security awareness.

  • Supporting and organizing community engagement initiatives and rewarding participation activities.

  • Promoting ecosystem activities and important community updates.

  • Supporting the release and awareness campaigns for GoodChat & Daily Tasks & GoodStories rewards.

  • Continuing collaboration with team members to ensure smooth moderation and support operations.

  • Propose new community initiative for GoodBuilders S4.

Week 3 Contributions:

1. Week 3 Focus

In week 3, my focus was on providing community support activities, responding to user inquiries, escalating important issues, supporting community health through reward engagement initiatives, promoting ecosystem activities, and coordinating with team members to ensure smooth community operations.

2. Moderation Coverage

Assisted moderation coverage across 5 community channels, including:

  • Telegram Main Channel, Telegram Support Channel, Discourse, Discord & Twitter/X

3. Key Responsibilities Handled

During the week, I actively supported the community through:

  • User support and onboarding, Content creation and publication, Ecosystem promotions and amplification, Community engagement initiatives & rewards distribution and Team coordination.

4. Moderation Actions, Community Health & Coordination

  • Removed 12+ spam/scam/fake-link/warning messages across community channels.

  • Maintained community focus on constructive engagement and ongoing ecosystem activities (GoodBuilders) through daily reminders and updates.

  • Ensured timely responses to user questions, concerns, and requests.

  • Supported community health by fostering engagement through rewarding initiatives and educational activities (GoodChat).

  • Promoted relevant GoodDollar and ecosystem activities across community platforms.

  • Coordinated with team members regarding moderation updates, user concerns, and ongoing support cases.

5. User Support & Onboarding

  • Responded to 45+ community questions and support requests across community platforms.

  • Supported Mini-Pay users experiencing swap and claim friction by providing alternative guides and troubleshooting support.

  • Assisted users with onboarding-related guidance and navigation across ecosystem tools and activities.

  • Contributed in reviewing and updating community user guides/tutorials.

6. Recurring Issues Identified

Recurring user issues observed during the week still remain:

  • MiniPay failed swaps

  • Face Verification failures

7. Resource Improvements & Initiatives Supported

  • Supported community engagement through GoodChat - fostering constructive engagements across latest ecosystem activities.

  • Contributed in reviewing and updating community user guides/tutorials, improving user experience and navigation.

  • Contributed to community reward initiatives for Daily Tasks, GoodStories & CUSD faucet for mini pay users, helping encourage participation, education, and ecosystem engagement.

8. Content, Communication & Amplification

  • Created and promoted the weekly community update, sharing highlight on previous week achievements and what’s ahead.

  • Amplified ecosystem activities such as the GoodBuilders Season 4, and engagement opportunities across community channels.

  • Created content for GoodChat, fostering community education & rewards.

9. Metrics, Figures & Evidence

Below are key moderation and engagement metrics recorded during the week:

10. Next Week Focus Areas

My focus for next week will include:

  • Improving moderation efficiency through faster response and escalation processes.

  • Strengthening community health through proactive moderation, spam/bot removal, and security awareness.

  • Supporting and organizing community engagement initiatives and rewarding participation activities.

  • Promoting ecosystem activities and important community updates.

  • Supporting the release and awareness campaigns for Daily Tasks, GoodChat & GoodStories rewards.

  • Continuing collaboration with team members to ensure smooth moderation and support operations.

  • Promote ecosystem initiatives such as GoodStories and Learn & Earn Quiz.

  • Propose new community initiative for GoodBuilders S4.

  • Continue enhancing user guides for smooth user experience and onboarding.

GIMT - Community Moderation Coordination