Pablo - Community Moderation Coordination (September)

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Weekly Moderation Contribution Report

2026-09 (Week 1)

pablorosatti - Weekly Moderation Contribution Report

Week 1 Contributions — September 2026 (Sep 1–7)

1. Week 1 Focus

The opening week of September was defined by a major security incident on the Celo network (Sep 4–6): the GoodDollar protocol on Celo was temporarily paused as a precautionary measure while the team investigated a liquidity-affecting incident. Pablo served as a key incident communicator in the Support Desk, drafting and sending the official pause notice in both English and Spanish, clarifying scope and impact to affected users. Coverage was extended this week to 4 channels — including GoodDollar Nigeria for the first time — marking the broadest channel reach yet.

2. Moderation Coverage

Assisted moderation coverage across 4 community channels: Telegram Main Chat, Telegram Support Desk, Telegram GoodDollar Español, & Telegram GoodDollar Nigeria.

3. Key Responsibilities Handled

  • Protocol incident communication (English and Spanish)
  • User support and onboarding (English, Spanish)
  • Regional channel support (Español, Nigeria)
  • Issue clarification and scope communication
  • Ecosystem content amplification
  • Team coordination

4. Moderation Actions, Community Health & Coordination

  • Removed 3 spam/scam users across channels (Sep 2).
  • Drafted and delivered the official Celo protocol pause notice in the Support Desk in English (Sep 6), and independently in Spanish (Sep 6) — covering: G$ transfers, claiming, identity verification, Reserve operations, and bridging unavailability during the pause.
  • Clarified incident scope for a user: the Celo incident affected G$ on Celo specifically, not the entire Celo network.
  • Coordinated publication assignment with team (Welcome September retweet, Sep 1).

5. User Support & Onboarding

  • Responded to 14 community questions and support requests (Support: 6, Español: 4, Nigeria: 4; Main: 0).
  • Assisted 8 unique users across all channels (Support: 4, Español: 2, Nigeria: 2).
  • Guided a user through the UbeSwap unstaking process ( Ubeswap Interface …) for the GoodDollar G$ pool affected by the Celo incident.
  • Corrected a user’s token confusion in Español: clarifying that G$ swaps require CELO (not USDT) as gas, and addressing a mix-up between target tokens.
  • Provided accurate information about GoodDollar’s official launch: September 7, 2020 — confirming the 6th anniversary, and correcting a misinformation claim about an earlier launch date.
  • Onboarded two new users in GoodDollar Nigeria: shared GoodWallet.xyz, explained registration steps, and clarified login method consistency (Google vs. Facebook must stay consistent).
  • Responded with precise incident communication to multiple users in Support on Sep 6, keeping messaging consistent across English and Spanish language contexts.

6. Recurring Issues Identified

  • Celo protocol incident (Sep 4–6) — Dominant issue of the week; multiple users affected, pause communicated clearly
  • Token/gas confusion — Users mixing up G$, USDT, and CELO for swap/gas requirements (recurring)
  • New user onboarding — GoodWallet account creation and login method guidance (Nigeria channel)
  • Login method consistency — Google vs. Facebook creating separate accounts (recurring)

7. Resource Improvements & Initiatives Supported

  • Served as a bilingual incident communicator during the Celo protocol pause, ensuring both English- and Spanish-speaking users received clear, accurate, and consistent status updates.
  • Actively expanded support coverage to GoodDollar Nigeria, providing English-language onboarding assistance to new community members.
  • Provided GoodDollar historical context (launch date: Sep 7, 2020) as a community knowledge resource in Español.

8. Content, Communication & Amplification

Amplified the following ecosystem content via X retweet:

  1. Welcome September — Monthly community message — Sep 1 | GoodDollar Community 🌐 on X: "🌞 Welcome, September! 💚 A new month, new opportunities, and new wins! Here’s to growth, impact, and exciting opportunities ahead. Let’s make it count together! ✨ Happy New Month, GoodDollar family! 💚" / X

9. Metrics, Figures & Evidence

  • Total User Responses Attended: 14
  • Total Unique Users Assisted: 8
  • Total User Removals (Spam/Scam): 3
  • Total Content/Promotional Publications: 1
  • Channels Covered: 4 (Main, Support Desk, Español, Nigeria)
  • Active Days: 4/6 (export covers Sep 1–6)

Support Evidence:

Working Management Dashboard:

10. Next Week Focus Areas

  • Following up on the Celo protocol recovery and communicating restoration to users.
  • Continuing multilingual support expansion across Español and Nigeria channels.
  • Drafting the next GoodDollar Crypto Academy module.
  • Promoting ecosystem activities and upcoming GoodDollar 6th anniversary content.
  • Continuing collaboration with the team.
2026-09 (Week 2)

pablorosatti - Weekly Moderation Contribution Report

Week 2 Contributions — September 2026 (Sep 8–14)

1. Week 2 Focus

Week 2 of September continued under the shadow of the ongoing Celo protocol pause, which remained unresolved throughout the week. Pablo’s primary contribution was maintaining consistent, clear, and calm status communication across both Main and Support channels — reassuring users that the project remains active, directing them to Fuse and XDC as functional alternatives for G$ claiming, and discouraging swaps during the recovery window. No publications were amplified this week given the incident context. The to_publish channel had no assignments.

2. Moderation Coverage

Assisted moderation coverage across 2 community channels: Telegram Main Chat & Telegram Support Desk.

3. Key Responsibilities Handled

  • Ongoing protocol incident communication (Celo pause continuity)
  • Community reassurance and status updates
  • User support and issue triage
  • Alternative pathway guidance (Fuse, XDC, GoodDapp)
  • Team coordination

4. Moderation Actions, Community Health & Coordination

  • Removed 2 spam/scam users (Sep 11).
  • Broadcast the Celo protocol pause notice consistently across both Main and Support channels on Sep 8 — directing users to Fuse and XDC alternatives for G$ claims.
  • Actively reassured users in the Main group (Sep 11) that the project is “fully active,” that the team is working to resolve the issue, and that official updates will be shared through official channels only.
  • Advised against swaps during the recovery period (Sep 10), referencing the official team pinned message.
  • Coordinated with team: no content publications were assigned during the incident week.

5. User Support & Onboarding

  • Responded to 18 community questions and support requests (9 Main, 9 Support).
  • Assisted 16 unique users across both channels (7 Main, 9 Support, no overlap).
  • Delivered the Celo pause status notice to multiple users in both channels on Sep 8, clearly explaining which functions were affected (claiming, G$ transfers, verification, Reserve, bridging on Celo) and which alternatives remained available (Fuse and XDC via GoodWallet or GoodDapp).
  • Fielded multiple questions from users asking if the Celo recovery was complete (Sep 11), providing honest and consistent responses: “not yet,” “the team is working to resolve this as soon as possible, stay tuned.”
  • Redirected a user to the GoodMarket Philippines instance (GoodMarket — Community Wallet for the G$ Token (GoodDollar Protocol) → Quick Earnings) for regional access (Sep 10).
  • Guided a user with an “account already exists” error to recover their account using the same login method (Google or Facebook) used originally (Sep 10, two separate cases).
  • Asked a clarifying question to a user whose message was ambiguous before providing guidance — avoiding incorrect information during a sensitive period (Sep 8, Sep 11).

6. Recurring Issues Identified

  • Celo protocol pause (continued from Week 1) — Dominant issue; users checking for restoration status multiple times throughout the week
  • Alternative claim paths (Fuse, XDC) — Actively communicated as fallback options across both channels
  • Swap discouragement — Users directed away from swaps during recovery
  • Login method recovery (“account already exists”) — Recurring across multiple weeks
  • Community trust/project viability questions — Multiple users expressing concern about the project’s status; handled calmly and accurately

7. Resource Improvements & Initiatives Supported

  • Served as a consistent incident voice throughout the week: same clear message, same calm tone, repeated across channels and conversations to prevent misinformation from spreading.
  • Identified and shared the GoodMarket Philippines instance (goodmarketph.live) as a functional regional alternative, expanding the set of available support resources.
  • Maintained awareness of the official team pinned messages, referencing them in context (swaps advisory, Sep 10).

8. Content, Communication & Amplification

No ecosystem publications were amplified this week. The to_publish channel contained no assignments, consistent with the team’s decision to pause outbound content during the Celo incident recovery.

9. Metrics, Figures & Evidence

  • Total User Responses Attended: 18
  • Total Unique Users Assisted: 16
  • Total User Removals (Spam/Scam): 2
  • Total Content/Promotional Publications: 0
  • Channels Covered: 2
  • Active Days: 4/6 (export covers Sep 8–13)

Support Evidence:

Working Management Dashboard:

10. Next Week Focus Areas

  • Following up on the Celo protocol restoration and communicating recovery to users.
  • Resuming standard moderation and support operations once Celo is stable.
  • Resuming ecosystem content amplification and community activities.
  • Drafting the next GoodDollar Crypto Academy module.
  • Continuing collaboration with the team.
2026-09 (Week 3)

pablorosatti - Weekly Moderation Contribution Report

Week 3 Contributions — September 2026 (Sep 15–21)

1. Week 3 Focus

Week 3 marked a turning point in the ongoing Celo protocol incident: the first official G$ liquidity update was published and distributed to the community (Sep 16), acknowledging the continued pause and formally advising against swapping due to limited external pool liquidity and slippage risk. Pablo was instrumental in maintaining accurate, calm messaging while users expressed concern about the G$ price drop — providing precise token-price context and a CoinGecko tracking link. A notable contribution this week was properly redirecting a user seeking Superfluid-specific support to the Superfluid Discord, demonstrating correct ecosystem boundary awareness.

2. Moderation Coverage

Assisted moderation coverage across 2 community channels: Telegram Main Chat & Telegram Support Desk.

3. Key Responsibilities Handled

  • Incident continuity communication (swap warnings, liquidity update distribution)
  • G$ price drop clarification and user reassurance
  • User support and issue triage
  • Cross-ecosystem redirect (Superfluid)
  • Ecosystem content amplification (liquidity update announcement)
  • Team coordination

4. Moderation Actions, Community Health & Coordination

  • Removed 4 spam/scam users across channels (Sep 15, 16, 17, 19).
  • Distributed the official G$ Liquidity Update (authored by Moh) to the community via the Announcement channel (Sep 16), covering: continued Reserve pause on Celo and XDC, limited external pool liquidity, and formal swap discouragement.
  • Maintained consistent swap warnings in Support on Sep 16: explicitly warned that low liquidity may result in significant slippage and prices not reflecting the usual G$ market value.
  • Coordinated with the team on communication across both channels throughout the week.

5. User Support & Onboarding

  • Responded to 19 community questions and support requests (14 Main, 5 Support).
  • Assisted 9 unique users across both channels (7 Main, 3 Support, 1 overlap).
  • Explained the G$ price drop to a concerned user (Sep 18, Main): G$ had dropped from $0.00011 to $0.00007; tokens were intact, their fiat value had decreased with the market. Provided CoinGecko (https://www.coingecko.com/coins/gooddollar) for rate tracking.
  • Proactively collected a user’s wallet address for private investigation of a balance discrepancy (Sep 18, Main) — moved the case out of the public channel.
  • Correctly redirected a user reporting a Superfluid issue to Superfluid’s Discord support ( Superfluid ), identifying that the issue was outside GoodDollar’s scope (Sep 20).
  • Guided a user to https://goodwallet.xyz/ for old account recovery (Sep 17).
  • Informed a user that G$ cannot currently be withdrawn to PayPal (Sep 18).
  • Confirmed the weekly G$ claim schedule: Mondays (Sep 15).
  • Reminded a user that GoodDollar requires facial verification (Sep 19, Support).
  • Responded to swap-status questions consistently: no set restoration date, team is working on it, stay tuned (Sep 16, 18, 19).

6. Recurring Issues Identified

  • Celo/XDC Reserve pause (third consecutive week) — Swap discouraged; liquidity limited; no restoration ETA available
  • G$ price drop concerns — Users noticing reduced fiat value; explained as market condition, not a loss of tokens
  • Swap inquiries — Users repeatedly asking when swaps will be available; consistent “no date yet” responses given
  • G$ to PayPal — Recurring unsupported withdrawal request
  • Face verification requirement — Ongoing confusion among new users
  • Account recovery — Login method recovery (GoodWallet.xyz) recurring

7. Resource Improvements & Initiatives Supported

  • Distributed the official G$ Liquidity Update as the week’s primary community communication — the most substantive formal update since the incident began.
  • Actively referenced CoinGecko as the standard G$ price tracking resource for users concerned about value changes.
  • Maintained clear ecosystem boundaries by redirecting Superfluid-specific issues to Superfluid’s own support channels.

8. Content, Communication & Amplification

  1. G$ Liquidity Update — Official status on Reserve pause, limited liquidity, and swap advisory — Sep 16 (push to Announcement)

9. Metrics, Figures & Evidence

  • Total User Responses Attended: 19
  • Total Unique Users Assisted: 9
  • Total User Removals (Spam/Scam): 4
  • Total Content/Promotional Publications: 1
  • Channels Covered: 2
  • Active Days: 6/6 (export covers Sep 15–20)

Support Evidence:

Working Management Dashboard:

10. Next Week Focus Areas

  • Following up on Celo/XDC Reserve restoration and communicating recovery to users.
  • Resuming standard ecosystem content amplification once incident is resolved.
  • Drafting the next GoodDollar Crypto Academy module.
  • Continuing collaboration with the team.
2026-09 (Week 4)

pablorosatti - Weekly Moderation Contribution Report

Week 4 Contributions — September 2026 (Sep 22–30)

1. Week 4 Focus

This 9-day period was defined by the most critical community communication moment of the entire Celo incident: the execution of a targeted G$ recovery/burn affecting fewer than 100 wallets, which caused immediate confusion and concern in the community. Pablo authored a detailed, authoritative response on September 25 explaining the Superfluid protocol bug root cause, the token-level nature of the recovery, refund eligibility criteria, and the upcoming appeal process — his most substantive single message in the reporting history. Removal activity surged to 13 users across 7 entries, the highest count in recent weeks.

2. Moderation Coverage

Assisted moderation coverage across 3 community channels: Telegram Main Chat, Telegram Support Desk & Telegram GoodDollar Español.

3. Key Responsibilities Handled

  • Targeted recovery/burn communication and community reassurance
  • Swap discouragement continuity (fourth consecutive week)
  • Wallet investigation and case triage
  • Bug identification and status communication
  • Spanish-language incident updates
  • Team coordination

4. Moderation Actions, Community Health & Coordination

  • Removed 13 spam/scam users across channels (Sep 23, 24, 26, 27, 28) — highest removal count since early August, consistent with heightened community disruption during the incident.
  • Identified and reported a UI bug in GoodWallet/GoodDapp on Sep 28, confirming the team was already working on it.
  • Referenced the pinned swap advisory message (Sep 25, 27) to maintain consistent community guidance without re-drafting.
  • Conducted a private wallet investigation on Sep 22: collected a user’s wallet address, checked status, and asked for patience while reviewing — kept the investigation out of the public channel.
  • Coordinated with the team on all communications throughout the period.

5. User Support & Onboarding

  • Responded to 23 community questions and support requests (7 Main, 14 Support, 2 Español).
  • Assisted 15 unique users across all channels (5 Main, 8 Support, 2 Español).
  • Authored a comprehensive G$ targeted recovery explanation (Sep 25, Main): Superfluid protocol bug as root cause, token-level (not wallet-access) nature of the recovery, wallet safety confirmation, 10%-over-purchase-cost refund eligibility, and the upcoming full report and appeal process.
  • Clarified that the recovery was targeted (fewer than 100 wallets), not a general removal from all user wallets.
  • Informed users that a claim form and appeal process will be provided for refund requests.
  • Redirected Superfluid-specific queries to the Superfluid Discord (Superfluid) — second consecutive week.
  • Delivered swap discouragement messages consistently across Main, Support, and Español.
  • Provided Spanish-language swap update in Español (Sep 25) and a follow-up on Sep 28 managing expectations on restoration timeline.
  • Shared CoinGecko for G$ price tracking (Sep 23) and guided a user through cache-clearing troubleshooting (Sep 27).

6. Recurring Issues Identified

  • Targeted G$ recovery/burn — New dominant issue; users finding unexpected G$ reductions in wallets
  • Refund and appeal eligibility — Users seeking clarity on compensation; addressed with the 10%+ framework
  • Swap discouragement (fourth consecutive week) — Liquidity still not fully restored; swap advisory maintained
  • UI bug in GoodWallet — Identified Sep 28; team working on fix
  • Superfluid-specific queries — Ongoing misdirected support requests; redirected to Superfluid Discord
  • G$ market price concerns — Users comparing current vs. pre-incident value; CoinGecko shared

7. Resource Improvements & Initiatives Supported

  • Authored and published the most detailed single community communication of the incident cycle: the Sep 25 Main group message explaining the Superfluid bug, recovery rationale, wallet safety, and refund structure — likely used as a reference by other team members responding to similar questions.
  • Deployed the pinned advisory message ( Telegram ) as a repeat-reference resource to avoid repeating full swap warnings in every interaction.
  • Extended the Superfluid Discord redirect as a standing cross-ecosystem support boundary.

8. Content, Communication & Amplification

No external publications this week. No To Publish file was submitted for this period, consistent with the team’s continued focus on incident communications.

9. Metrics, Figures & Evidence

  • Total User Responses Attended: 23
  • Total Unique Users Assisted: 15
  • Total User Removals (Spam/Scam): 13
  • Bugs Identified: 1 (GoodWallet UI — Sep 28)
  • Total Content/Promotional Publications: 0
  • Channels Covered: 3 (Main, Support, Español)
  • Active Days: 7/8 (export covers Sep 22–29)

Support Evidence:

Working Management Dashboard:

10. Next Week Focus Areas

  • Communicating Celo/XDC liquidity restoration once confirmed by the team.
  • Supporting users through the G$ recovery appeal and refund process as it launches.
  • Resuming standard ecosystem content amplification.
  • Drafting the next GoodDollar Crypto Academy module.
  • Continuing collaboration with the team.
GIMT - Community Moderation Coordination