Tips to Pass Face Verification
Why Face Verification Matters
Face verification is a key part of GoodDollar’s Proof of Personhood system.
It ensures:
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Every person claims once per day (no duplicate accounts).
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Bots or fake users can’t exploit the UBI system.
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Fair distribution of G$ to real community members.
Your photo is used only to verify liveness and uniqueness — not stored permanently for tracking or identification beyond verification.
Tips to Pass Face Verification
Follow these steps to ensure a smooth verification process:
Before You Start
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Use bright, even lighting — natural daylight is best.
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Sit or stand against a plain background.
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Remove accessories (hats, glasses, masks).
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Clean your front camera lens.
During Verification
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Hold the phone at eye level about 30–50 cm from your face.
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Keep your face centered inside the on-screen guide.
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Follow the instructions — move or blink as prompted.
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Stay still until you see a confirmation message.
Technical Tips
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Use a stable internet connection (Wi-Fi or strong mobile data).
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Ensure camera permissions are granted to GoodWallet.
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Keep GoodWallet and your OS updated to the latest version.
Troubleshooting Face Verification
| Issue | Possible Cause | Quick Fix |
|---|---|---|
| App says “Face not detected” | Poor lighting or camera blur | Move to a well-lit area, clean the lens |
| “Verification failed” repeatedly | Filters or shadows on face | Turn off camera filters, retry |
| Upload stuck | Weak internet | Switch to Wi-Fi or try again later |
| “Camera access denied” | Permissions off | Enable camera access in device settings |
If it continues to fail:
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Restart the app and retry.
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Try another phone if possible.
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Contact GoodDollar Support with your wallet address and phone model.
Privacy Tip
Your face data is processed only for verification purposes and handled according to GoodDollar’s privacy policy. You can request more details via the in-app support or help center.