May 2026 - Summary
GIMT - May Community Moderation Summary
Overview
Throughout May 2026, the GIMT moderation team maintained active moderation coverage across the GoodDollar ecosystem, supporting community members, addressing technical issues, promoting ecosystem initiatives, and strengthening engagement across Telegram, Discord, Discourse, X, and regional communities. The team worked collaboratively to ensure community safety, improve user onboarding, escalate technical concerns, and increase participation in educational, governance, and reward-based activities.
Moderation & Community Health
The team provided continuous moderation coverage across multiple community channels, helping maintain a safe, constructive, and welcoming environment for users. Significant efforts were dedicated to identifying and removing spam, scam attempts, fake links, and suspicious activity. Security reminders and scam-awareness communications were regularly shared to help protect users from malicious actors.
Moderators actively monitored discussions, enforced community guidelines when necessary, and coordinated moderation coverage to ensure timely responses across regions and languages, including support for Spanish-speaking, Brazilian, Philippine, and Nigerian communities.
User Support & Onboarding
A major focus throughout the month was assisting users experiencing difficulties with claiming, swapping, wallet connectivity, onboarding, and ecosystem navigation.
The team responded to hundreds of community questions and support requests, helping users:
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Navigate GoodWallet, GoodMarket, MiniPay, and MetaMask.
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Resolve claiming and swapping issues.
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Understand gas fee requirements across supported networks.
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Troubleshoot account verification and face re-verification challenges.
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Transfer assets between wallets and networks.
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Access educational and reward opportunities within the ecosystem.
Technical Issue Escalation & Reporting
The moderation team served as a bridge between users and developers by identifying, documenting, and escalating technical issues affecting community members.
Key recurring issues reported during May included:
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MiniPay swap failures.
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Failed Fuse claims.
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Face verification and re-verification challenges.
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XDC claiming and bridging issues.
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Gas fee-related transaction failures.
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Wallet connection and onboarding difficulties.
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Stablecoin requirements for claiming and swapping activities.
We continuously collected user reports, provided troubleshooting assistance, tracked ongoing incidents, and escalated critical issues for further investigation and resolution.
Educational Resources & User Guides
A significant contribution during May was the creation and promotion of educational materials designed to improve onboarding and reduce user friction.
Resources developed and shared included:
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GoodDollar Crypto Academy Module 23: GoodDollar Reserve on XDC**.**
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Draft and development of Module 24: GoodMarket, the GoodDollar Community App**.**
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Guide: How to Swap G$ (XDC) from GoodReserve.
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Guide: How to Export and Import Seed Phrase from MiniPay to MetaMask.
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GoodMarket access and onboarding tutorials.
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GoodWallet and GoodMarket connection guides.
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Wallet setup and network configuration resources.
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Community tutorials, videos, and educational posts supporting ecosystem adoption.
These resources helped users better understand ecosystem tools, improve self-service support, and reduce common onboarding barriers.
Community Engagement & Ecosystem Initiatives
The team actively supported ecosystem participation through educational campaigns, reward initiatives, governance engagement, and community storytelling activities.
Key initiatives supported throughout the month included:
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Learn & Earn campaigns.
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GoodStories community storytelling program.
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GoodChat governance discussions.
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GoodBuilders Season 3 Demo Day.
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Superfluid Season 6 voting awareness.
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Governance Proposal discussions and community calls.
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Daily Tasks and reward distribution activities.
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Community updates and weekly ecosystem highlights.
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GoodNews publications and ecosystem awareness campaigns.
These initiatives encouraged learning, participation, constructive discussion, and greater visibility for ecosystem opportunities.
Governance & Community Participation
The team played an active role in promoting governance participation and increasing awareness of community decision-making processes.
Efforts included:
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Sharing governance proposal information.
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Promoting community voting opportunities.
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Supporting governance-focused discussions through GoodChat.
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Encouraging participation in governance calls and proposal reviews.
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Creating educational content to improve understanding of governance initiatives.
These activities contributed to broader community engagement in ecosystem governance and decision-making.
Content Creation, Communication & Amplification
Throughout May, the team produced and amplified a wide range of content designed to educate, inform, and engage the community.
Content contributions included:
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Weekly community updates.
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GoodNews publications.
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GoodStories content and promotions.
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GoodChat discussion campaigns.
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Learn & Earn promotional materials.
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Governance-related educational content.
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Social media publications and amplification.
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Community tutorials and instructional videos.
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Announcement channel updates.
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Ecosystem campaign promotions.
The team also contributed branding and design, including initiative logos, educational graphics, and presentation materials that improved the visibility and professionalism of ecosystem communications.
Ecosystem Accessibility Support
A major area of contribution throughout the month involved supporting ecosystem adoption and accessibility.
Team members assisted users with:
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GoodMarket onboarding.
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Faucet support for gas fee requirements.
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Wallet verification processes.
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Claiming assistance.
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Swap guidance.
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Reactivation of previously inactive users.
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Educational support related to ecosystem tools.
These efforts helped improve user access to ecosystem services and reduced barriers to participation.
Key Outcomes
During May, the GIMT team successfully:
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Maintained active moderation coverage across core community channels.
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Removed large volumes of spam, scam, and malicious content.
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Assisted hundreds of users with onboarding, claiming, swapping, and technical support.
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Escalated and tracked recurring ecosystem issues for resolution.
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Created and distributed educational resources and onboarding guides.
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Increased participation in Learn & Earn, GoodStories, GoodChat, governance, and ecosystem campaigns.
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Improved community awareness of governance proposals and voting opportunities.
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Supported GoodMarket adoption and accessibility improvements.
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Strengthened multilingual community engagement and support.
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Enhanced coordination between community members, moderators, and development teams.
Note: Detailed individual contributions can be accessed in the weekly reports shared in this thread and through our Working Management Dashboard for moderation activity and support tracking.
Conclusion
May was a productive month focused on strengthening community health, improving user support, expanding educational resources, and increasing participation across the GoodDollar ecosystem. Through coordinated moderation, proactive issue escalation, ecosystem promotion, governance engagement, and multilingual community support, the GIMT team contributed to a safer, more informed, and more engaged community while helping users successfully navigate ecosystem tools and opportunities.
June 2026 - Plan
GIMT - June 2026 Community Moderation Plan
Overview
This document outlines the GIMT Moderation Team’s operational plan for June 2026, building on the work completed in May and focusing on strengthening community health, user support, ecosystem participation, education, and moderation efficiency.
Insights gathered from May moderation activities showed that the most common user challenges continue to involve claiming and swapping friction, MiniPay onboarding, network fee confusion, wallet connectivity issues, and recurring support requests. June will focus on reducing these friction points through proactive support, educational resources, improved escalation processes, and community-driven engagement initiatives.
The plan is designed to:
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Maintain a safe, welcoming, and scam-free community environment.
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Improve response times and support quality.
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Strengthen onboarding and educational resources.
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Increase participation in ecosystem initiatives and governance activities.
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Support community growth across regional and language-specific channels.
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Improve moderation visibility, coordination, and reporting.
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Generate actionable insights that can improve both community operations and user experience.
June Objectives
Community Health & Moderation
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Maintain active moderation coverage across all supported community channels.
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Continue proactive removal of spam, scams, fake links, phishing attempts, and malicious actors.
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Improve detection and reporting of recurring abuse patterns.
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Strengthen security awareness through regular reminders and educational content.
User Support & Onboarding
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Improve support response efficiency and follow-up procedures.
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Reduce onboarding friction through better documentation and user guidance.
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Support users experiencing claiming, swapping, verification, and wallet-related issues.
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Improve visibility of available support resources and troubleshooting guides.
Community Engagement
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Encourage meaningful discussions and constructive participation.
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Increase participation in community-driven initiatives and reward programs.
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Support governance participation and ecosystem feedback collection.
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Promote community-generated content and success stories.
Ecosystem Support
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Support ecosystem announcements, campaigns, governance activities, educational initiatives, and community events.
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Assist with awareness and adoption of ecosystem tools and products.
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Amplify important updates through community channels and social platforms.
Coordination & Operations
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Maintain effective coordination among moderation team members.
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Improve escalation tracking and reporting visibility.
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Document recurring issues and user feedback for ecosystem teams.
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Ensure transparency through consistent reporting and activity tracking.
Core Responsibilities
| Area | Key Activities | Expected Outcome |
|---|---|---|
| Moderation | Spam removal, scam prevention, security monitoring, community health management | Safe and healthy community environment |
| User Support | Respond to user questions, onboarding assistance, troubleshooting support | Faster issue resolution and improved user experience |
| Community Engagement | Encourage participation, discussions, governance involvement, and ecosystem awareness | Increased engagement and retention |
| Education | Share tutorials, guides, FAQs, and educational content | Better-informed community members |
| Issue Escalation | Report bugs, technical issues, abuse reports, and recurring friction points | Faster issue identification and resolution |
| Ecosystem Support | Support campaigns, governance initiatives, AMAs, educational activities, and community events | Greater ecosystem participation |
| Analytics & Insights | Monitor trends, identify recurring issues, collect feedback | Better decision-making and operational improvements |
| Reporting | Weekly reports and monthly summaries | Transparency and accountability |
June Community Initiatives
The team will continue supporting and organizing initiatives that strengthen participation, education, visibility, and community growth.
Education & Learning
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GoodDollar Academy
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Learn & Earn Quizzes
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Tutorials and Step-by-Step Guides
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Scam Awareness & Security Education
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Ecosystem Knowledge Resources
Engagement & Participation
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GoodChat
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GoodStories
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GoodNews
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Governance Discussions & Community Calls
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Community Feedback Sessions (AMA)
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Reward-Based Participation Activities
Strategic Priorities for June
1. Strengthen User Support Experience
Focus on reducing friction around:
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MiniPay onboarding
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Claiming and swapping processes
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Network fee issues
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Verification and account access issues
2. Improve Educational Resources
Create and promote guides addressing the most common support requests identified during May, including:
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Claiming guides
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Swap troubleshooting
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Wallet connection tutorials
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GoodMarket onboarding resources
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Governance participation guides
3. Increase Community Participation
Encourage greater involvement through:
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Community discussions
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GoodChat activities
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Governance participation
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Learn & Earn campaigns
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Story-sharing initiatives
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Community feedback collection
4. Improve Escalation & Issue Tracking
Continue documenting recurring issues and providing clear escalation pathways for:
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Technical bugs
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Claim failures
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Swap issues
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Verification challenges
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User experience concerns
5. Support Ecosystem Growth
Assist in promoting ecosystem initiatives while helping users discover and utilize available tools, resources, and opportunities.
Expected Outcomes
By the end of June 2026, we aim to achieve:
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Strong moderation coverage across all community channels.
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Faster response and escalation handling.
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Improved onboarding and support experience.
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Reduced user confusion around claiming, swapping, and wallet usage.
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Increased participation in educational and ecosystem initiatives.
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Greater governance awareness and community involvement.
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Better visibility into recurring issues and community feedback.
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Stronger collaboration between moderators, contributors, and ecosystem teams.
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Continued growth of a healthy, informed, and engaged GoodDollar community.
June 2026 - Summary
GIMT – Community Moderation Coordination
June 2026 Summary
Overview
Throughout June 2026, the GoodDollar International Moderation Team (GIMT) continued to strengthen the GoodDollar ecosystem by maintaining a safe, active, and informed community across all official channels. The team worked collaboratively to provide user support, moderate discussions, resolve community concerns, promote ecosystem initiatives, create educational content, and improve communication between community members and internal teams.
June was marked by the launch of GoodBuilders Season 4, continued expansion of GoodMarket activities, governance participation, educational campaigns, and ongoing support for users experiencing technical issues across the ecosystem. GIMT remained at the forefront of these activities, ensuring members received timely assistance while helping increase participation across community initiatives.
Here is June at a Glance
| Metric | June 2026 |
|---|---|
| Active GIMT Moderators | 5 |
| Community Platforms Covered | 6 |
| Weekly Reports Published | 20 |
| Community Inquiries Responded To | 500+ |
| Unique Users Assisted | 100+ |
| Spam, Scam & Fake Links Removed | 90+ |
| Major Ecosystem Campaigns Supported | 10+ |
| Educational Resources & Tutorials Published | 6+ |
| Technical Issues Escalated | Multiple recurring platform issues |
Community Moderation
The moderation team maintained active coverage across:
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Telegram Main Community
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Telegram Support
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Telegram Español
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Discord
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Discourse
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X (Twitter)
We ensured continuous monitoring of community conversations, responded to member inquiries, enforced community guidelines, removed malicious content, and maintained a welcoming environment for both new and existing users.
Community safety remained a priority throughout the month, with over 90 spam, scam, phishing, and fake-link messages removed.
Community/User Support
User support remained one of our primary responsibilities during June.
Collectively, the team responded to 500+ community inquiries, assisting 100+ users with:
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GoodMarket onboarding
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GoodWallet setup
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Daily claims
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Mini-Pay wallet support
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Token swaps
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Wallet connectivity issues
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Transaction troubleshooting
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Account recovery
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General ecosystem navigation
We also followed up on unresolved cases, ensuring users received continuous support while escalating complex issues to the appropriate technical teams.
Technical Issue Monitoring & Escalation
Throughout June, GIMT identified, documented, and escalated recurring issues affecting users across multiple products within the ecosystem.
Key issues monitored included:
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MiniPay swap failures
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Increased gas fee challenges
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XDC claiming interruptions
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GoodWallet login issues
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Wallet connectivity problems
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Transaction failures
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Platform navigation confusion between GoodMarket, GoodWallet, and MiniPay
These reports provided valuable feedback to ecosystem contributors while helping users navigate.
Community Engagement & Ecosystem Support
GIMT continued supporting ecosystem growth by coordinating awareness campaigns and encouraging participation across multiple initiatives.
During June, the team actively promoted:
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GoodBuilders Season 4
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GoodDollar Academy
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Learn & Earn Quiz
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GoodStories
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GoodChat
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Weekly GoodNews
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AMA Sessions
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Governance discussions
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GIP-26 awareness
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Community announcements
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Monthly campaigns and ecosystem updates
These initiatives helped improve community participation while keeping members informed about new opportunities across the GoodDollar ecosystem.
Education & Content Development
Education remained a key pillar of the team’s work.
Throughout the month, moderators developed and shared educational materials including:
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GoodDollar Academy modules
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GoodMarket user guides
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Wallet onboarding tutorials
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Troubleshooting documentation
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Tutorial videos
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Community FAQs
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Educational graphics
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Promotional materials
The team also supported multilingual community education by producing resources accessible to different regional communities.
Creative & Campaign Contributions
Beyond moderation, GIMT contributed significantly to ecosystem communication through creative production and campaign support.
Key contributions included:
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Governance promotional graphics
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GoodBuilders campaign materials
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GoodStories promotional content
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Community announcement designs
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Educational visuals
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Tutorial video migration and publishing
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Social media awareness campaigns
These efforts strengthened the visibility and accessibility of ecosystem initiatives while supporting consistent communication across community platforms.
Key Achievements in June
In June 2026, GIMT successfully:
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Maintained active moderation across 6 official community platforms.
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Responded to 500+ community inquiries from users worldwide.
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Assisted 100+ users with onboarding, technical support, and ecosystem navigation.
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Removed 90+ spam, scam, phishing, and malicious messages to protect community members.
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Published 20 weekly moderation reports documenting operational activities.
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Supported 10+ ecosystem campaigns, educational initiatives, governance activities, and community events.
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Produced educational resources, guides, promotional assets, and multilingual support materials.
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Identified and escalated recurring technical issues affecting GoodMarket, MiniPay, GoodWallet, XDC, and related services.
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Strengthened collaboration between the community, developers, ecosystem contributors, and governance participants.
Conclusion
June demonstrated our continued commitment to maintaining a healthy, secure, and engaged GoodDollar community. Through proactive moderation, responsive user support, educational initiatives, technical issue escalation, and ecosystem-wide collaboration, the team helped improve the overall community experience while supporting the continued growth of the GoodDollar ecosystem.
As the ecosystem expands, GIMT remains committed to fostering an inclusive and supportive environment that empowers community members, strengthens participation, and contributes to the long-term success of GoodDollar.
July 2026 - Plan
GIMT – Community Moderation Coordination
July 2026 Plan
Objectives
In July, the GoodDollar International Moderation Team (GIMT) will continue strengthening the GoodDollar ecosystem by delivering responsive community support, maintaining safe and engaging community spaces, expanding educational initiatives, and supporting ecosystem growth through collaboration and innovation.
Building on the progress made in June, the team will focus on improving user experience, increasing community participation, promoting ecosystem initiatives, and identifying opportunities to enhance moderation processes.
Core Moderation
The team will continue to provide active moderation across all official community platforms by:
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Monitoring Telegram, Discord, Discourse, and Community X Account.
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Responding promptly to community questions and support requests.
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Removing spam, scams, phishing attempts, and malicious content.
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Enforcing community guidelines while maintaining a welcoming environment.
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Escalating technical issues to the appropriate internal teams.
Community Support
Throughout July, GIMT will continue assisting users with:
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GoodWallet onboarding
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GoodMarket navigation
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Daily claiming
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MiniPay support
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Token swaps
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Wallet troubleshooting
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Governance participation
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General ecosystem inquiries
The team will continue documenting recurring user issues and providing actionable feedback to improve the overall user experience.
Ecosystem Promotions & Community Engagement
GIMT will continue supporting and promoting ecosystem-wide initiatives by creating awareness, encouraging participation, and amplifying official announcements across all community platforms.
Key areas of focus include:
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GoodDollar Academy
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Learn & Earn Quiz
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GoodNews
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GoodChat
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GoodStories
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Governance proposals and community voting
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Community campaigns and reward programs
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Partner initiatives and ecosystem collaborations
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Monthly announcements and community updates
The team will also explore new engagement formats that encourage meaningful participation and strengthen connections within the GoodDollar community.
Education & Knowledge Sharing
Education remains a key priority for July.
The team will:
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Publish new GoodDollar Academy modules.
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Develop additional user guides and FAQs.
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Produce educational graphics and tutorials.
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Improve onboarding resources for new users.
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Share ecosystem updates in simple, accessible formats.
Community Insights & Reporting
The moderation team will continue monitoring community trends by:
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Tracking user support trends.
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Identifying recurring technical issues.
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Reporting community feedback.
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Measuring moderation activities and engagement.
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Publishing weekly moderation reports.
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Preparing the July monthly moderation summary.
July Success Targets
| Target | Goal |
|---|---|
| Active Moderators | 5 |
| Community Platforms Covered | 6 |
| Weekly Reports | 20 |
| Community Response Time | Maintain timely support across all channels |
| Spam & Scam Removal | 100% of detected malicious content |
| Educational Content | Continue publishing Academy modules, guides, and tutorials |
| Ecosystem Promotions | Support and amplify all major GoodDollar ecosystem initiatives throughout July |
| Community Feedback Reports | Weekly tracking and monthly reporting |
Focus Areas for July
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Improve onboarding experience for new community members.
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Strengthen community engagement across all official platforms.
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Expand educational resources through GoodDollar Academy, tutorials, and user guides.
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Continue proactive spam and scam prevention.
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Improve documentation and escalation of recurring technical issues.
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Increase participation in governance, educational programs, campaigns, and community initiatives.
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Deliver consistent moderation coverage and timely support across the GoodDollar ecosystem.
Expected Outcomes
By the end of July, GIMT aims to deliver a secure, welcoming, and engaging community experience while strengthening user support, expanding educational resources, increasing participation across ecosystem initiatives, and providing actionable insights that contribute to the continued growth of the GoodDollar ecosystem.
July 2026 - Summary
GIMT – Community Moderation Coordination
July 2026 Summary
Overview
Throughout July 2026, the GoodDollar International Moderation Team (GIMT) continued to strengthen the GoodDollar ecosystem by maintaining a safe, active, and informed community across all official channels. The team worked collaboratively to provide timely user support, moderate discussions, resolve technical concerns, promote ecosystem initiatives, develop educational resources, and improve communication between community members and internal teams.
July was focused on continued promotion of GoodBuilders Season 4, GoodDollar Academy Module 25, Learn & Earn campaigns, GoodChat governance discussions, and proactive communications. GIMT remained at the forefront of these activities, ensuring community members received accurate information and responsive support while encouraging participation across ecosystem initiatives.
Here is July at a Glance
| Metrics | July 2026 |
|---|---|
| Community Platforms Covered | 6 |
| Weekly Reports Published | 20 |
| Community Support Conversations | 500+ |
| Unique Users Assisted | 100+ |
| Spam, Scam & Fake Links Removed | 90+ |
| Major Ecosystem Campaigns Supported | 10+ |
| Educational Resources & Tutorials Published | 6+ |
| Technical Issues Escalated | Multiple recurring platform issues |
Community Moderation
The moderation team maintained active coverage across:
-
Telegram Main Community
-
Telegram Support
-
Telegram Español
-
Discord
-
Discourse
-
X (Twitter)
The team continuously monitored community discussions, responded to user inquiries, enforced community guidelines, and maintained a welcoming environment for users worldwide. Throughout the month, moderators actively removed spam, fake links, phishing attempts, scam accounts, and malicious content while sharing security reminders to help protect community members from fraudulent activities.
Community/User Support
User support remained one of GIMT’s core responsibilities throughout July.
The team collectively assisted users with:
-
GoodWallet setup
-
MiniPay support
-
Token swaps
-
Wallet verification
-
Daily claims
-
GoodDApp navigation
-
Transaction troubleshooting
-
Account recovery
-
General ecosystem navigation
Moderators also followed up on unresolved cases, documented recurring issues, and escalated technical concerns to the relevant ecosystem teams, ensuring users received continuous assistance.
Technical Issue Monitoring & Escalation
Throughout July, GIMT continued serving as the bridge between community members and ecosystem contributors by documenting and escalating recurring technical issues.
Major issues monitored included:
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MiniPay swap failures
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GoodMarket maintenance and accessibility
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Wallet verification challenges
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Face verification issues
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Wallet connectivity problems
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Transaction failures
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cUSD gas fee requirements
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GoodDApp accessibility
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MetaMask integration challenges
The team also played an important role in communicating service interruptions and maintenance updates, ensuring users were informed and directed toward available alternatives whenever necessary.
Community Engagement & Ecosystem Support
GIMT continued supporting ecosystem growth by promoting educational initiatives, governance participation, and community campaigns.
During July, the team actively supported:
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GoodBuilders Season 4
-
GoodDollar Academy (Module 25)
-
Learn & Earn Quiz
-
GoodNews
-
GoodChat discussions
-
GoodDAO governance awareness
-
Community announcements
-
Weekly ecosystem updates
These initiatives increased ecosystem awareness, encouraged community participation, and helped onboard more users into GoodDollar products and services.
Education & Content Development
Education remained a major pillar of the team’s activities.
Throughout July, moderators produced and shared:
-
GoodDollar Academy educational content
-
Wallet onboarding guides
-
Educational graphics
-
Announcement posts
-
Ecosystem promotional materials
The team also continued providing multilingual educational support across English, Spanish, Portuguese, and regional communities, improving accessibility for users worldwide.
Creative & Campaign Contributions
Beyond moderation, GIMT continued supporting ecosystem communication through creative content and campaign promotion.
Key contributions included:
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Weekly Community Updates
-
GoodNews publications
-
GoodStories promotions
-
GoodChat campaigns
-
Governance awareness materials
-
GoodBuilders promotional content
-
GoodMarket educational resources
-
Social media amplification
-
Educational tutorials and videos
These contributions strengthened ecosystem visibility while helping users better understand new opportunities and platform updates.
Key Achievements in July
In July 2026, GIMT successfully:
-
Maintained active moderation across six official community platforms.
-
Assisted hundreds of users with onboarding, technical support, and ecosystem navigation.
-
Removed spam, scam accounts, fake profiles, phishing attempts, and malicious links across community channels.
-
Published weekly moderation reports documenting team activities.
-
Supported major ecosystem campaigns including GoodBuilders Season 4, GoodDollar Academy, Learn & Earn, GoodChat, GoodStories, GoodNews, and governance initiatives.
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Strengthened GoodMarket adoption through onboarding support and user education.
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Escalated recurring technical issues affecting MiniPay, GoodMarket, GoodWallet, GoodDApp, and related ecosystem services.
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Provided multilingual moderation and support across English, Spanish, Portuguese, and regional communities.
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Improved communication during platform maintenance and service disruptions through timely community announcements.
Note: Detailed individual contributions can be found in the weekly moderation reports submitted by each GIMT moderator throughout July.
Conclusion
July demonstrated GIMT’s continued commitment to maintaining a healthy, secure, and engaging GoodDollar community. Through proactive moderation, responsive user support, educational outreach, multilingual engagement, technical issue escalation, and ecosystem-wide collaboration, the team helped improve the overall community experience while supporting the continued growth of the GoodDollar ecosystem.
As the ecosystem continues to evolve, GIMT remains committed to delivering high-quality community support, expanding educational initiatives, strengthening governance participation, and fostering an inclusive environment that empowers users to engage confidently with GoodDollar and its growing ecosystem.