GIMT - Community Moderation Coordination

Community
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May 2026 - Plan

May 2026

Overview

This document outlines Our May 2026 operational plan for the GIMT Moderation Team, covering moderation operations, community engagement, ecosystem support, education, analytics, and reporting.

The plan is designed to:

  • Maintain a safe, active, and healthy community environment.

  • Improve moderation efficiency and user support.

  • Increase community participation and ecosystem awareness.

  • Support ecosystem campaigns, AMAs, and initiatives.

  • Strengthen onboarding, education, and communication.

  • Track measurable moderation and engagement performance.

Overall Month Objectives

Our primary objective for May 2026 is to maintain a safe, active, informed, and growth-oriented community environment while supporting ecosystem expansion, campaign participation, and user experience.

Key Objectives

  • Maintain healthy moderation coverage across all official channels.

  • Reduce spam, scams, impersonation, and malicious activity.

  • Improve user support response efficiency and onboarding experience.

  • Increase community engagement and participation.

  • Support ecosystem campaigns, announcements, AMAs, and initiatives.

  • Strengthen educational communication and guide distribution.

  • Improve issue detection, escalation, and follow-up processes.

  • Generate actionable analytics, reports, and operational insights.

  • Support regional community participation and ecosystem growth.

  • Maintain consistent communication and moderation visibility.

Core Moderation & Responsibilities

Area Responsibilities Expected Outcome
Moderation Remove spam, scams, fake links, impersonation attempts, toxic content, and rule violations Safer and healthier community environment
User Support Respond to onboarding, wallet, campaign, and ecosystem-related questions Faster and more efficient support experience
Community Engagement Welcome users, encourage discussions, maintain active conversations Increased participation and community activity
Issue Detection & Escalation Detect bugs, suspicious activities, fake announcements, and recurring complaints Faster escalation and issue resolution
Education & Guides Share tutorials, onboarding guides, FAQs, and ecosystem updates Better-informed community members
Campaign & Ecosystem Support Support ecosystem initiatives, campaigns, quests, and AMAs Increased ecosystem participation
Analytics & Insights Track moderation activities, engagement trends, and community feedback Data-driven operational improvements
Reporting Submit moderation, engagement, and operational reports Improved visibility and accountability

Community Engagement & Educational Initiatives

Host and support community initiatives aimed at improving engagement, education, ecosystem awareness, participation, and community rewards, including:

  • GoodDollar Academy

  • Learn and Earn Quiz

  • GoodNews

  • GoodChat

  • GoodStories

  • AMA Sessions

  • GIMT x GoodBuilders Collaboration Activities

  • Tutorials & Step-by-Step Guides

  • Community Growth Analytics & Insights

  • Ecosystem Campaign Support & Awareness Activities

  • Scam Awareness & Safety Education

Reporting Structure

Weekly Moderation Reports

Individual weekly reports will be shared on this thread, summarizing moderation performance, community activities, support operations, engagement metrics, and ecosystem support activities.

Monthly Report (Team Summary)

At the end of May, a complete summary of team report will be submitted containing:

    • major issues handled

    • important improvements

    • overall coverage/coordination notes

    • relevant initiatives or outcomes

Strategic Priorities for May

  1. Maintain proactive moderation coverage.

  2. Improve user onboarding and support experience.

  3. Strengthen educational and ecosystem communication.

  4. Increase engagement across community channels.

  5. Support ecosystem campaigns and initiatives.

  6. Track measurable moderation and engagement KPIs.

  7. Improve escalation and reporting efficiency.

Expected Outcomes

By the end of May 2026, we aim to achieve:

  • Better moderation consistency.

  • Higher community trust and satisfaction.

  • Improved ecosystem awareness.

  • Increased community participation.

  • Faster issue escalation and response.

  • Better operational visibility through analytics and reporting.

  • Stronger support for ecosystem initiatives and growth.

May 2026 - Summary

GIMT - May Community Moderation Summary

Overview

Throughout May 2026, the GIMT moderation team maintained active moderation coverage across the GoodDollar ecosystem, supporting community members, addressing technical issues, promoting ecosystem initiatives, and strengthening engagement across Telegram, Discord, Discourse, X, and regional communities. The team worked collaboratively to ensure community safety, improve user onboarding, escalate technical concerns, and increase participation in educational, governance, and reward-based activities.

Moderation & Community Health

The team provided continuous moderation coverage across multiple community channels, helping maintain a safe, constructive, and welcoming environment for users. Significant efforts were dedicated to identifying and removing spam, scam attempts, fake links, and suspicious activity. Security reminders and scam-awareness communications were regularly shared to help protect users from malicious actors.

Moderators actively monitored discussions, enforced community guidelines when necessary, and coordinated moderation coverage to ensure timely responses across regions and languages, including support for Spanish-speaking, Brazilian, Philippine, and Nigerian communities.

User Support & Onboarding

A major focus throughout the month was assisting users experiencing difficulties with claiming, swapping, wallet connectivity, onboarding, and ecosystem navigation.

The team responded to hundreds of community questions and support requests, helping users:

  • Navigate GoodWallet, GoodMarket, MiniPay, and MetaMask.

  • Resolve claiming and swapping issues.

  • Understand gas fee requirements across supported networks.

  • Troubleshoot account verification and face re-verification challenges.

  • Transfer assets between wallets and networks.

  • Access educational and reward opportunities within the ecosystem.

Technical Issue Escalation & Reporting

The moderation team served as a bridge between users and developers by identifying, documenting, and escalating technical issues affecting community members.

Key recurring issues reported during May included:

  • MiniPay swap failures.

  • Failed Fuse claims.

  • Face verification and re-verification challenges.

  • XDC claiming and bridging issues.

  • Gas fee-related transaction failures.

  • Wallet connection and onboarding difficulties.

  • Stablecoin requirements for claiming and swapping activities.

We continuously collected user reports, provided troubleshooting assistance, tracked ongoing incidents, and escalated critical issues for further investigation and resolution.

Educational Resources & User Guides

A significant contribution during May was the creation and promotion of educational materials designed to improve onboarding and reduce user friction.

Resources developed and shared included:

  • GoodDollar Crypto Academy Module 23: GoodDollar Reserve on XDC**.**

  • Draft and development of Module 24: GoodMarket, the GoodDollar Community App**.**

  • Guide: How to Swap G$ (XDC) from GoodReserve.

  • Guide: How to Export and Import Seed Phrase from MiniPay to MetaMask.

  • GoodMarket access and onboarding tutorials.

  • GoodWallet and GoodMarket connection guides.

  • Wallet setup and network configuration resources.

  • Community tutorials, videos, and educational posts supporting ecosystem adoption.

These resources helped users better understand ecosystem tools, improve self-service support, and reduce common onboarding barriers.

Community Engagement & Ecosystem Initiatives

The team actively supported ecosystem participation through educational campaigns, reward initiatives, governance engagement, and community storytelling activities.

Key initiatives supported throughout the month included:

  • Learn & Earn campaigns.

  • GoodStories community storytelling program.

  • GoodChat governance discussions.

  • GoodBuilders Season 3 Demo Day.

  • Superfluid Season 6 voting awareness.

  • Governance Proposal discussions and community calls.

  • Daily Tasks and reward distribution activities.

  • Community updates and weekly ecosystem highlights.

  • GoodNews publications and ecosystem awareness campaigns.

These initiatives encouraged learning, participation, constructive discussion, and greater visibility for ecosystem opportunities.

Governance & Community Participation

The team played an active role in promoting governance participation and increasing awareness of community decision-making processes.

Efforts included:

  • Sharing governance proposal information.

  • Promoting community voting opportunities.

  • Supporting governance-focused discussions through GoodChat.

  • Encouraging participation in governance calls and proposal reviews.

  • Creating educational content to improve understanding of governance initiatives.

These activities contributed to broader community engagement in ecosystem governance and decision-making.

Content Creation, Communication & Amplification

Throughout May, the team produced and amplified a wide range of content designed to educate, inform, and engage the community.

Content contributions included:

  • Weekly community updates.

  • GoodNews publications.

  • GoodStories content and promotions.

  • GoodChat discussion campaigns.

  • Learn & Earn promotional materials.

  • Governance-related educational content.

  • Social media publications and amplification.

  • Community tutorials and instructional videos.

  • Announcement channel updates.

  • Ecosystem campaign promotions.

The team also contributed branding and design, including initiative logos, educational graphics, and presentation materials that improved the visibility and professionalism of ecosystem communications.

Ecosystem Accessibility Support

A major area of contribution throughout the month involved supporting ecosystem adoption and accessibility.

Team members assisted users with:

  • GoodMarket onboarding.

  • Faucet support for gas fee requirements.

  • Wallet verification processes.

  • Claiming assistance.

  • Swap guidance.

  • Reactivation of previously inactive users.

  • Educational support related to ecosystem tools.

These efforts helped improve user access to ecosystem services and reduced barriers to participation.

Key Outcomes

During May, the GIMT team successfully:

  • Maintained active moderation coverage across core community channels.

  • Removed large volumes of spam, scam, and malicious content.

  • Assisted hundreds of users with onboarding, claiming, swapping, and technical support.

  • Escalated and tracked recurring ecosystem issues for resolution.

  • Created and distributed educational resources and onboarding guides.

  • Increased participation in Learn & Earn, GoodStories, GoodChat, governance, and ecosystem campaigns.

  • Improved community awareness of governance proposals and voting opportunities.

  • Supported GoodMarket adoption and accessibility improvements.

  • Strengthened multilingual community engagement and support.

  • Enhanced coordination between community members, moderators, and development teams.

Note: Detailed individual contributions can be accessed in the weekly reports shared in this thread and through our Working Management Dashboard for moderation activity and support tracking.

Conclusion

May was a productive month focused on strengthening community health, improving user support, expanding educational resources, and increasing participation across the GoodDollar ecosystem. Through coordinated moderation, proactive issue escalation, ecosystem promotion, governance engagement, and multilingual community support, the GIMT team contributed to a safer, more informed, and more engaged community while helping users successfully navigate ecosystem tools and opportunities.

June 2026 - Plan

GIMT - June 2026 Community Moderation Plan

Overview

This document outlines the GIMT Moderation Team’s operational plan for June 2026, building on the work completed in May and focusing on strengthening community health, user support, ecosystem participation, education, and moderation efficiency.

Insights gathered from May moderation activities showed that the most common user challenges continue to involve claiming and swapping friction, MiniPay onboarding, network fee confusion, wallet connectivity issues, and recurring support requests. June will focus on reducing these friction points through proactive support, educational resources, improved escalation processes, and community-driven engagement initiatives.

The plan is designed to:

  • Maintain a safe, welcoming, and scam-free community environment.

  • Improve response times and support quality.

  • Strengthen onboarding and educational resources.

  • Increase participation in ecosystem initiatives and governance activities.

  • Support community growth across regional and language-specific channels.

  • Improve moderation visibility, coordination, and reporting.

  • Generate actionable insights that can improve both community operations and user experience.

June Objectives

Community Health & Moderation

  • Maintain active moderation coverage across all supported community channels.

  • Continue proactive removal of spam, scams, fake links, phishing attempts, and malicious actors.

  • Improve detection and reporting of recurring abuse patterns.

  • Strengthen security awareness through regular reminders and educational content.

User Support & Onboarding

  • Improve support response efficiency and follow-up procedures.

  • Reduce onboarding friction through better documentation and user guidance.

  • Support users experiencing claiming, swapping, verification, and wallet-related issues.

  • Improve visibility of available support resources and troubleshooting guides.

Community Engagement

  • Encourage meaningful discussions and constructive participation.

  • Increase participation in community-driven initiatives and reward programs.

  • Support governance participation and ecosystem feedback collection.

  • Promote community-generated content and success stories.

Ecosystem Support

  • Support ecosystem announcements, campaigns, governance activities, educational initiatives, and community events.

  • Assist with awareness and adoption of ecosystem tools and products.

  • Amplify important updates through community channels and social platforms.

Coordination & Operations

  • Maintain effective coordination among moderation team members.

  • Improve escalation tracking and reporting visibility.

  • Document recurring issues and user feedback for ecosystem teams.

  • Ensure transparency through consistent reporting and activity tracking.

Core Responsibilities

Area Key Activities Expected Outcome
Moderation Spam removal, scam prevention, security monitoring, community health management Safe and healthy community environment
User Support Respond to user questions, onboarding assistance, troubleshooting support Faster issue resolution and improved user experience
Community Engagement Encourage participation, discussions, governance involvement, and ecosystem awareness Increased engagement and retention
Education Share tutorials, guides, FAQs, and educational content Better-informed community members
Issue Escalation Report bugs, technical issues, abuse reports, and recurring friction points Faster issue identification and resolution
Ecosystem Support Support campaigns, governance initiatives, AMAs, educational activities, and community events Greater ecosystem participation
Analytics & Insights Monitor trends, identify recurring issues, collect feedback Better decision-making and operational improvements
Reporting Weekly reports and monthly summaries Transparency and accountability

June Community Initiatives

The team will continue supporting and organizing initiatives that strengthen participation, education, visibility, and community growth.

Education & Learning

  • GoodDollar Academy

  • Learn & Earn Quizzes

  • Tutorials and Step-by-Step Guides

  • Scam Awareness & Security Education

  • Ecosystem Knowledge Resources

Engagement & Participation

  • GoodChat

  • GoodStories

  • GoodNews

  • Governance Discussions & Community Calls

  • Community Feedback Sessions (AMA)

  • Reward-Based Participation Activities

Strategic Priorities for June

1. Strengthen User Support Experience

Focus on reducing friction around:

  • MiniPay onboarding

  • Claiming and swapping processes

  • Network fee issues

  • Verification and account access issues

2. Improve Educational Resources

Create and promote guides addressing the most common support requests identified during May, including:

  • Claiming guides

  • Swap troubleshooting

  • Wallet connection tutorials

  • GoodMarket onboarding resources

  • Governance participation guides

3. Increase Community Participation

Encourage greater involvement through:

  • Community discussions

  • GoodChat activities

  • Governance participation

  • Learn & Earn campaigns

  • Story-sharing initiatives

  • Community feedback collection

4. Improve Escalation & Issue Tracking

Continue documenting recurring issues and providing clear escalation pathways for:

  • Technical bugs

  • Claim failures

  • Swap issues

  • Verification challenges

  • User experience concerns

5. Support Ecosystem Growth

Assist in promoting ecosystem initiatives while helping users discover and utilize available tools, resources, and opportunities.

Expected Outcomes

By the end of June 2026, we aim to achieve:

  • Strong moderation coverage across all community channels.

  • Faster response and escalation handling.

  • Improved onboarding and support experience.

  • Reduced user confusion around claiming, swapping, and wallet usage.

  • Increased participation in educational and ecosystem initiatives.

  • Greater governance awareness and community involvement.

  • Better visibility into recurring issues and community feedback.

  • Stronger collaboration between moderators, contributors, and ecosystem teams.

  • Continued growth of a healthy, informed, and engaged GoodDollar community.

3 Likes
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Omarjauro - Weekly Moderation Contribution Report

May - 2026

June - 2026

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Moh - Weekly Moderation Contribution Report

Week 2 Contributions

My focus during Week 2 was centered on core moderation and community support activities, including responding to user inquiries, escalating important issues, reporting bugs, supporting community health through engagement initiatives, promoting ecosystem activities, and coordinating with team members to ensure smooth community operations.

2. Moderation Coverage

Assisted moderation coverage across 5 community channels, including:

  • Telegram Main Channel, Telegram Support Channel, Discourse, Discord, Telegram GoodDollar brazil and also GoodDollar Philippines

3. Key Responsibilities Handled

During the week, I actively supported the community through:

  • User support and onboarding

  • Bug reporting and issue escalation

  • Ecosystem promotions and campaign amplification

  • Operations support

  • Community engagement initiatives

  • User education and guidance

4. Moderation Actions, Community Health & Coordination

  • Removed 15+ spam/scam/fake-link messages across community channels.

  • Issued 0 moderation warnings/actions where necessary.

  • Maintained community focus on constructive engagement and ongoing ecosystem activities through daily reminders and updates.

  • Ensured timely responses to user questions, concerns, and requests.

  • Ensure timely security reminders and updates to help keep community members safe from scams and malicious links.

  • Promoted relevant GoodDollar and ecosystem activities across community platforms.

  • Coordinated with team members regarding moderation updates, user concerns, and ongoing support cases.

5. User Support & Onboarding

  • Responded to 50+ community questions and support requests across community platforms.

  • Resolved 7 important community/security-related issues.

  • Reported a bug related to XDC claim not working.

  • Supported MiniPay users experiencing swap and claim friction by providing alternative guides and troubleshooting support.

  • Assisted users with onboarding-related guidance and navigation across ecosystem tools and activities.

6. Recurring Issues Identified

Recurring user issues observed during the week include:

  • MiniPay failed swaps

  • Failed Fuse claims

  • XDC claim not working

These issues have been reported accordingly and are currently under ongoing investigation and review.

7. Resource Improvements & Initiatives Supported

  • Supported community education through the Learn & Earn initiative on GoodMarket, which recorded approximately 170 participants.

  • Supported the creation of the community guide:
    “How to Export and Import Seed Phrase from MiniPay to MetaMask”
    https://discourse.gooddollar.org/t/guide-how-to-export-and-import-seed-phrase-from-minipay-to-metamask/8907

  • Contributed to community reward initiatives for the Learn & Earn quiz, helping encourage participation, education, and ecosystem engagement through GoodMarket.

  • Assisted in creating awareness around available educational and reward opportunities within the ecosystem.

8. Content, Communication & Amplification

  • Supported the promotion of the GoodBuilders Season 3 Demo Day through participation and content publication across relevant channels to encourage community participation.

  • Amplified ecosystem activities, announcements, and engagement opportunities across community channels.

9. Metrics, Figures & Evidence

Below are key moderation and engagement metrics recorded during the week:

  • Total User Responses Attended: 50+

  • Total Support Cases Resolved: 7
    Support Evidence:

  • Total Bugs Reported: 1

  • Total Spam/Bot Removals: 15

  • Learn & Earn Quiz Participants: Approximately 170 participants

    • goodmarket.live/overview

  • Daily Reminder Updates Issued: 1
    Links:

10. Next Week Focus Areas

My focus for next week will include:

  • Strengthening community health through proactive moderation, spam/bot removal, and security awareness.

  • Supporting and organizing community engagement initiatives and rewarding participation activities.

  • Creating additional user guides and educational resources to improve onboarding and navigation.

  • Promoting ecosystem activities and important community updates.

  • Supporting the release and awareness campaigns for GoodChat and GoodStories rewards.

  • Continuing collaboration with team members to ensure smooth moderation and support operations.

Week 1 Contributions

Moderation & Community Health:- Removed [2] spam/scam/fake link messages across community channels.

-Assisted moderation coverage across [6] community channels.

User Support & Onboarding:

-Responded to [35]+ community questions and support requests.

-Escalated [1] important community/security-related issues.

Community & Ecosystem Support.

Supported ecosystem initiatives including:

-Assisted in the Creation of a step-by-step tutorial guide on how to swap G$ from XDC GoodReserve: Guide: How to Swap G$ (XDC) from GoodReserve

-Shared/published [2] educational or engagement posts (GoodNews & Demo Day 6).

-Supported [3] ecosystem/community initiatives.

Coordination & Operations:

-Coordinated moderation coverage with [5] team members.

-[3] escalation trackingreporting activities (Mini pay bug & Failed Fuse claims)

-Identified [3] recurring issues or workflow gaps.

Key Outcomes:

-Improved moderation responsiveness across [2] active channels.

-Helped resolve/support [7]+ user or community-related issues.

-Increased visibility/participation across [3] ecosystem initiatives.

-Supported smoother moderation coordination and escalation handling.

Next Focus Areas:

-Strengthen moderation coverage and response time.

-Improve onboarding and user support efficiency.

-Support upcoming ecosystem campaigns and engagement activities.

-Enhance operational coordination and reporting visibility.

Week 3 Contributions

My focus during Week 3 was also centered on core moderation and community support activities, including responding to user inquiries, escalating important issues, reporting bugs, supporting community health through engagement initiatives, promoting ecosystem activities, and coordinating with team members to ensure smooth community operations.

2. Moderation Coverage

Assisted moderation coverage across 5 community channels, including:

  • Telegram Main Channel, Telegram Support Channel, Discourse, Discord, Telegram GoodDollar brazil and also GoodDollar Philippines

3. Key Responsibilities Handled

During the week, I actively supported the community through:

  • User support and onboarding

  • Bug reporting and issue escalation

  • Ecosystem promotions and campaign amplification

  • Operations support

  • Community engagement initiatives

  • User education and guidance

4. Moderation Actions, Community Health & Coordination

  • Removed 13+ spam/scam/fake-link messages across community channels.

  • Issued 0 moderation warnings/actions where necessary.

  • Maintained community focus on constructive engagement and ongoing ecosystem activities through daily reminders and updates.

  • Ensured timely responses to user questions, concerns, and requests.

  • Ensure timely security reminders and updates to help keep community members safe from scams and malicious links.

  • Promoted relevant GoodDollar and ecosystem activities across community platforms.

  • Coordinated with team members regarding moderation updates, user concerns, and ongoing support cases.

5. User Support & Onboarding

  • Responded to 60+ community questions and support requests across community platforms.

  • Resolved 7 important community/security-related issues.

  • Reported a bug related to XDC claim not working.

  • Supported MiniPay users experiencing swap and claim friction by providing alternative guides and troubleshooting support.

  • Assisted users with onboarding-related guidance and navigation across ecosystem tools and activities.

6. Recurring Issues Identified

Recurring user issues observed during the week include:

  • MiniPay failed swaps

  • Failed Fuse claims

  • XDC claim not working

These issues have been reported accordingly and are currently under ongoing investigation and review.

7. Resource Improvements & Initiatives Supported

  • Supported in processed rewards distribution of GoodStories (27) & GoodChat (19) Participants on GoodMarket, contributing to ecosystem visibility and fostering constructive conversations .

  • Supported in published content for GoodStories (27), showcasing community experiences in the previous month, a strategy to improve ecosystem visibility, user retention and rewards

  • Contributed to community reward initiatives for GoodStories, GoodChat & CUSD faucet for mini pay users, helping encourage participation, education, and ecosystem engagement

  • Assisted in creating awareness around available educational and reward opportunities within the ecosystem.

8. Content, Communication & Amplification

  • Supported the promotion of the GoodDollar Governance Proposal content publication across relevant channels to encourage community participation.

  • Amplified ecosystem activities, announcements, and engagement opportunities across community channels.

9. Metrics, Figures & Evidence

Below are key moderation and engagement metrics recorded during the week:

10. Next Week Focus Areas

My focus for next week will include:

  • Strengthening community health through proactive moderation, spam/bot removal, and security awareness.

  • Supporting and organizing community engagement initiatives and rewarding participation activities.

  • Creating additional user guides and educational resources to improve onboarding and navigation.

  • Promoting ecosystem activities and important community updates.

  • Supporting the release and awareness campaigns for GoodChat and GoodStories rewards.

  • Continuing collaboration with team members to ensure smooth moderation and support operations.

Week 4 Contributions

During Week 4, I focused on moderation and community engagement efforts aimed at maintaining a healthy and active ecosystem. My responsibilities included addressing user inquiries and escalating critical concerns to ensure timely resolution. I also supported community growth through engagement initiatives, promoted ecosystem activities to increase participation, and collaborated closely with team members to ensure efficient community management and smooth day-to-day operations.

2. Moderation Coverage

Assisted moderation coverage across 5 community channels, including:

  • Telegram Main Channel, Telegram Support Channel, Discourse, Discord, Telegram GoodDollar brazil and also GoodDollar Philippines

3. Key Responsibilities Handled

During the week, I actively supported the community through:

  • User support and onboarding

  • Bug reporting and issue escalation

  • Ecosystem promotions and campaign amplification

  • Operations support

  • Community engagement initiatives

  • User education and guidance

4. Moderation Actions, Community Health & Coordination

  • Removed 19 spam/scam/fake-link messages across community channels.

  • Issued 2 moderation warnings/actions where necessary.

  • Maintained community focus on constructive engagement and ongoing ecosystem activities through daily reminders and updates.

  • Ensured timely responses to user questions, concerns, and requests.

  • Ensure timely security reminders and updates to help keep community members safe from scams and malicious links.

  • Promoted relevant GoodDollar and ecosystem activities across community platforms.

  • Coordinated with team members regarding moderation updates, user concerns, and ongoing support cases.

5. User Support & Onboarding

  • Responded to 55 community questions and support requests across community platforms.

  • Resolved 12 important community/security-related issues.

  • Supported MiniPay users experiencing swap and claim friction by providing alternative guides and troubleshooting support through the GoodMarket.

  • Assisted users with onboarding-related guidance and navigation across ecosystem tools and activities.

6. Recurring Issues Identified

Recurring user issues observed during the week include:

  • MiniPay failed swaps

  • Failed Fuse claims

These issues have been reported accordingly and are currently under ongoing investigation and review.

7. Resource Improvements & Initiatives Supported

  • Supported community education through the Learn & Earn initiative on GoodMarket, which recorded approximately 163 participants.

  • Contributed to community reward initiatives for the Learn & Earn quiz, helping encourage participation, education, and ecosystem engagement through GoodMarket.

  • Assisted in creating awareness around available educational and reward opportunities within the ecosystem.

8. Content, Communication & Amplification

  • Supported the promotion of the GoodDollar Governance Proposal through participation and content publication across relevant channels to encourage community participation.

  • Amplified ecosystem activities, announcements, and engagement opportunities across community channels.

9. Metrics, Figures & Evidence

Below are key moderation and engagement metrics recorded during the week:

  • Total User Responses Attended: 55

  • Total Support Cases Resolved: 12
    Support Evidence:

  • Total Bugs Reported: 0

  • Total Spam/Bot Removals: 19

  • Learn & Earn Quiz Participants: Approximately 163 participants

    • goodmarket.live/overview

  • Daily Reminder Updates Issued: 1
    Links:

10. Next Week Focus Areas

My focus for next week will include:

  • Strengthening community health through proactive moderation, spam/bot removal, and security awareness.

  • Supporting and organizing community engagement initiatives and rewarding participation activities.

  • Creating additional user guides and educational resources to improve onboarding and navigation.

  • Promoting ecosystem activities and important community updates.

  • Supporting the release and awareness campaigns for GoodChat and also streaming reward to users as rewards

  • Continuing collaboration with team members to ensure smooth moderation and support operations.

JUNE

WEEK 1 CONTRIBUTIONS

1. Week 1 Focus

For the first week of June, I spent most of my time setting up for the new month, building reports, and helping out our community. This included chatting with users to answer their questions, passing big issues up to the team, and logging bugs. I also worked on keeping the community active with fun reward programs, shared some cool ecosystem updates, and checked in with the rest of the team to keep everything running without a hitch..

2. Moderation Coverage

Assisted moderation coverage across 6 community channels, including:

  • Telegram Main Channel, Telegram Support Channel, Discourse, Discord, Telegram GoodDollar brazil and also GoodDollar Philippines

3. Key Responsibilities Handled

During the week, I actively supported the community through:

  • User support and onboarding

  • Bug reporting and issue escalation

  • Content creation and publication

  • Ecosystem promotions and amplification

  • Team coordination

4. Moderation Actions, Community Health & Coordination

  • Removed 21+ spam/scam/fake-link/warning messages across community channels.

  • Supported in Maintained community focus on constructive engagement and ongoing ecosystem activities (New Governance Proposal Voting) through daily reminders and updates.

  • Ensured timely responses to user questions, concerns, and requests.

  • Supported community health by fostering engagement through rewarding initiatives and educational activities.

  • Shared timely security reminders and updates to help keep community members safe from scams and malicious links.

  • Promoted relevant GoodDollar and ecosystem activities across community platforms.

  • Coordinated with team members regarding moderation updates, user concerns, and ongoing support cases.

5. User Support & Onboarding

  • Responded to 51+ community questions and support requests across community platforms.

  • Supported MiniPay users experiencing swap and claim friction by providing alternative guides and troubleshooting support.

  • Assisted users with onboarding-related guidance and navigation across ecosystem tools and activities.

6. Recurring Issues Identified

Recurring user issues observed during the week still remain:

  • MiniPay failed swaps

This issue have been reported accordingly and are currently under ongoing investigation and review.

7. Resource Improvements & Initiatives Supported

  • Contributed to community faucet for mini pay users, helping encourage participation, education, and ecosystem engagement.

8. Content, Communication & Amplification

  • Amplified ecosystem activities such as the new governance proposal voting and engagement opportunities across community channels.

9. Metrics, Figures & Evidence

Below are key moderation and engagement metrics recorded during the week:

10. Next Week Focus Areas

My focus for next week will include:

:shield: Safety and Efficiency

  • Faster Responses: Improved moderation speed to answer users and escalate issues quicker.

  • Safer Community: Cleaned out bots and spam while teaching users about safety.

:loudspeaker: Growth and Promotion

  • News Highlights: Helped publish GoodNews Highlights and shared ecosystem events.

  • Big Updates: Promoted major ecosystem activities and important news to the community.

:wrapped_gift: Community and Rewards

  • Fun Events: Organized community programs like GoodDollar Academy and Learn & Earn quizzes.

  • Reward Payouts: Managed GoodChat and handed out rewards to active participants.

:gear: Governance and Teamwork

  • Voting Support: Assisted with the active community governance voting process.

  • Team Alignment: Worked closely with team members to keep support operations smooth.

WEEK 2 Contributions

1. Week 1 Focus

For the first week of June, I spent most of my time setting up for the new month, building reports, and helping out our community. This included chatting with users to answer their questions, passing big issues up to the team, and logging bugs. I also worked on keeping the community active with fun reward programs, shared some cool ecosystem updates, and checked in with the rest of the team to keep everything running without a hitch..

2. Moderation Coverage

Assisted moderation coverage across 6 community channels, including:

  • Telegram Main Channel, Telegram Support Channel, Discourse, Discord, Telegram GoodDollar brazil and also GoodDollar Philippines

3. Key Responsibilities Handled

During the week, I actively supported the community through:

  • User support and onboarding

  • Bug reporting and issue escalation

  • Content creation and publication

  • Ecosystem promotions and amplification

  • Team coordination

4. Moderation Actions, Community Health & Coordination

  • Removed 8+ spam/scam/fake-link/warning messages across community channels.

  • Maintained community focus on constructive engagement and ongoing ecosystem activities (GoodBuilders) through daily reminders and updates.

  • Ensured timely responses to user questions, concerns, and requests.

  • Supported community health by fostering engagement through rewarding initiatives and educational activities.

  • Shared timely security reminders and updates to help keep community members safe from scams and malicious links.

  • Supported community health by fostering engagement through rewarding initiatives and educational activities (GoodDollar Academy & Learn & Earn Quiz).

  • Coordinated with team members regarding moderation updates, user concerns, and ongoing support cases.

5. User Support & Onboarding

  • Responded to 39+ community questions and support requests across community platforms.

  • Supported MiniPay users experiencing swap and claim friction by providing alternative guides and troubleshooting support.

  • Assisted users with onboarding-related guidance and navigation across ecosystem tools and activities.

6. Recurring Issues Identified

Recurring user issues observed during the week still remain:

  • MiniPay failed swaps

This issue have been reported accordingly and are currently under ongoing investigation and review.

7. Resource Improvements & Initiatives Supported

  • Contributed to community faucet for mini pay users, helping encourage participation, education, and ecosystem engagement.

  • Supported community education & rewards through learn & earn quiz, fostering understanding on the latest academy module, which drive about 238 participants.

  • Promoted GoodNews, highlighting ecosystem updates and achievements throughout May.

8. Content, Communication & Amplification

  • Published content for Learn & Earn Quiz, fostering community education & rewards.

  • Promoted GoodNews, supporting constructive engagements and voting.

  • Amplified ecosystem activities such as the GoodBuilders Season 4, and engagement opportunities across community channels

9. Metrics, Figures & Evidence

Below are key moderation and engagement metrics recorded during the week:

10. Next Week Focus Areas

My focus for next week will include:

:shield: Safety and Efficiency

  • Faster Responses: Improved moderation speed to answer users and escalate issues quicker.

  • Safer Community: Cleaned out bots and spam while teaching users about safety.

:loudspeaker: Growth and Promotion

  • Big Updates: Promoted major ecosystem activities and important news to the community.

:gear: Teamwork

  • Team Alignment: Worked closely with team members to keep support operations smooth.
WEEK 3 Contributions

1. Week 3 Focus

For the third week of June, I spent most of my time setting up for the new month, building reports, and helping out our community. This included chatting with users to answer their questions, passing big issues up to the team, and logging bugs. I also worked on keeping the community active with fun reward programs, shared some cool ecosystem updates, and checked in with the rest of the team to keep everything running without a hitch..

2. Moderation Coverage

Assisted moderation coverage across 6 community channels, including:

  • Telegram Main Channel, Telegram Support Channel, Discourse, Discord, Telegram GoodDollar brazil and also GoodDollar Philippines

3. Key Responsibilities Handled

During the week, I actively supported the community through:

  • User support and onboarding, Content creation and publication, Ecosystem promotions and amplification, Community engagement initiatives & rewards distribution and Team coordination.

4. Moderation Actions, Community Health & Coordination

  • Removed 15+ spam/scam/fake-link/warning messages across community channels.

  • Maintained community focus on constructive engagement and ongoing ecosystem activities (GoodBuilders) through daily reminders and updates.

  • Ensured timely responses to user questions, concerns, and requests.

  • Supported community health by fostering engagement through rewarding initiatives and educational activities (GoodChat).

  • Promoted relevant GoodDollar and ecosystem activities across community platforms.

  • Coordinated with team members regarding moderation updates, user concerns, and ongoing support cases.

5. User Support & Onboarding

  • Responded to 50+ community questions and support requests across community platforms.

  • Supported Mini-Pay users experiencing swap and claim friction by providing alternative guides and troubleshooting support.

  • Assisted users with onboarding-related guidance and navigation across ecosystem tools and activities.

  • Contributed in reviewing and updating community user guides/tutorials.

6. Recurring Issues Identified

Recurring user issues observed during the week still remain:

  • MiniPay failed swaps

7. Resource Improvements & Initiatives Supported

  • Supported community engagement through GoodChat - fostering constructive engagements across latest ecosystem activities.

  • Contributed in reviewing and updating community user guides/tutorials, improving user experience and navigation.

  • Contributed to community reward initiatives for Daily Tasks, GoodStories & CUSD faucet for mini pay users, helping encourage participation, education, and ecosystem engagement.

8. Content, Communication & Amplification

  • Promoted the weekly community update, sharing highlight on previous week achievements and what’s ahead.

  • Amplified ecosystem activities such as the GoodBuilders Season 4, and engagement opportunities across community channels.

  • Promoted content for GoodChat, fostering community education & rewards.

9. Metrics, Figures & Evidence

Below are key moderation and engagement metrics recorded during the week:

10. Next Week Focus Areas

My focus for next week will include:

  • Improving moderation efficiency through faster response and escalation processes.

  • Strengthening community health through proactive moderation, spam/bot removal, and security awareness.

  • Supporting and organizing community engagement initiatives and rewarding participation activities.

  • Promoting ecosystem activities and important community updates.

  • Supporting the release and awareness campaigns for Daily Tasks, GoodChat & GoodStories rewards.

  • Continuing collaboration with team members to ensure smooth moderation and support operations.

  • Promote ecosystem initiatives such as GoodStories and Learn & Earn Quiz.

  • Propose new community initiative for GoodBuilders S4.

  • Continue enhancing user guides for smooth user experience and onboarding

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May - 2026

June - 2026

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Weekly Moderation Contributions Reports:

May

June

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Community Moderation Coordination (May)
6

Dany Peña Escorcia - Weekly Moderation Contribution Report

¡MES DE MAYO!

Week 1 Contributions

Moderation & Community Health:

  • Removed [3] spam/fraudulent messages detected in Spanish community spaces.
  • Monitored conversations and helped maintain a respectful and safe environment across Spanish-speaking channels.
  • Supported moderation presence and community interaction during active discussion periods.

User Support & Community Assistance:

  • Assisted a community user with guidance and follow-up support regarding their issue/question.
  • Responded to general inquiries from Spanish-speaking members and helped redirect users when necessary.
  • Provided basic onboarding assistance for users navigating the community ecosystem.

Community Engagement & Ecosystem Support:

  • Helped maintain engagement within Spanish community groups through active moderation and participation.
  • Supported community communication efforts by staying available for moderation and user assistance.
  • Contributed to a positive and organized atmosphere across the Spanish community channels.

Coordination & Operations:

  • Coordinated with fellow moderators regarding spam monitoring and community activity.
  • Reported suspicious/spam-related activity to help maintain channel security.
  • Monitored recurring user concerns and common questions within the Spanish community.

Key Outcomes:

  • Helped reduce spam visibility and improve community safety.
  • Provided direct assistance to a user needing support within the community.
  • Contributed to maintaining active moderation coverage in Spanish-speaking channels.
  • Supported a smoother and more organized community experience for members.

Next Focus Areas:

  • Continue strengthening moderation response times in Spanish channels.
  • Provide more consistent user assistance and onboarding support.
  • Improve community engagement and participation.
  • Maintain proactive monitoring of spam and suspicious activity.
Week 2 Contributions

Moderación y bienestar comunitario:

  • Se realizó una vigilancia activa a través de canales de habla hispana para mantener un entorno seguro, organizado y respetuoso dentro de la comunidad.

  • [4] Se detectaron y eliminaron mensajes de spam o contenido sospechoso de los espacios de la comunidad.

  • Se mantuvo una presencia constante durante los períodos de mayor actividad para fomentar la moderación y la interacción positiva entre los usuarios.

Soporte y asistencia al usuario:

  • Brindé apoyo y seguimiento a [3] usuarios que experimentaron problemas o tenían preguntas relacionadas con la plataforma.

  • Respondí a preguntas generales de miembros hispanohablantes y nativos, ayudando a resolver dudas y guiando a los usuarios cuando fue necesario.

  • Se ofreció asistencia y apoyo básico a los nuevos usuarios de la comunidad durante el proceso de incorporación.

Participación comunitaria y difusión de actividades:

  • Las publicaciones relacionadas con el cierre de la tercera temporada de GoodBuilders se compartieron en grupos de habla hispana, manteniendo a la comunidad informada sobre las actividades del ecosistema.

  • Se promocionó el cuestionario “Aprende y Gana” de GoodDollar, esta vez centrado en XDC GoodReserve, fomentando la participación y el aprendizaje de los usuarios.

  • Se recordó a los miembros de la comunidad la importancia de reclamar sus recompensas de SUP mediante publicaciones e interacción activa.

  • El resumen semanal elaborado por el equipo (GIMT) se compartió con la comunidad para mantener a los usuarios al día sobre las actividades y noticias más importantes.

  • Los usuarios también fueron invitados a participar en la votación para la sexta temporada de SuperFluid.

Coordinación y Operaciones:

  • Colaboré con el equipo de moderación en el seguimiento de actividades sospechosas y el control del comportamiento de la comunidad.

  • Informé sobre incidentes relacionados con spam para contribuir a la seguridad y organización de los canales.

  • Identifiqué las preguntas frecuentes y las necesidades recurrentes de los usuarios hispanohablantes para mejorar el soporte a la comunidad.

Resultados clave:

  • Contribuí a reducir la visibilidad del spam y a mantener los canales en español más seguros y organizados.

  • Brindé asistencia directa y seguimiento a varios usuarios que necesitaban apoyo dentro de la comunidad.

  • Contribuí a fortalecer la participación de la comunidad mediante publicaciones informativas y recordatorios de actividades importantes relacionadas con el ecosistema.

  • Mantuve una presencia activa de moderación e interacción dentro de los grupos de habla hispana.

Próximas áreas de enfoque:

  • Continuar reforzando la moderación activa en los canales de habla hispana.

  • Continuar mejorando los tiempos de respuesta y la atención al usuario.

  • Fomentar una mayor participación de la comunidad en las actividades, eventos y programas relacionados con el ecosistema.

  • Mantén una vigilancia proactiva contra el spam, el fraude y las actividades sospechosas dentro de la comunidad.

Week 3 Contributions

Focus of the Week

Eleven spam messages were removed from community channels, as this helps maintain user safety against potential scams.

  • On May 19th of this year, my GIMT team and I shared the distribution of GoodStories and GoodChat rewards in Telegram groups and on social media. I was responsible for sharing this information in the Spanish-speaking groups.

  • On May 20th, we invited users to join GoodChat to encourage participation in the Superfluid Season 6 voting.

  • I created a PDF guide with step-by-step instructions for installing GoodMarket on MiniPay (Opera Mini).

User Support and Guidance

  • I provided assistance to 16 users between May 18th and 24th of this year.

  • Throughout the week, we provided support to users experiencing issues; The main problems encountered were related to exchanges, claims, and MiniPay.

  • Users were sent a tutorial on how to install GoodMarket on MiniPay.

Recurring problems identified

The most prominent problems were:

  • Exchange failures within MiniPay.

  • Lack of gas (CELO).

  • Confusion when connecting GoodWallet to MiniPay and making transfers.

Metrics, Figures, and Evidence

  • Total users or inquiries handled: 16.
  • Participants awarded in the Community Stories program: 17.
  • Active users on GoodMarket: 855.
  • Log of conversations and support provided: https://gimtteam.vercel.app/?member=dany&from=2026-05-19&to=2026-05-25
  • Total posts and content for the week: 5.
  • Attached is the link to the guide I created for installing GoodMarket on MiniPay (Opera Mini) (file:///C:/Users/danyp/Downloads/GoodMarket_MiniPay_Installation_Guide.pdf)

Areas of focus for next week

  • My main focus will continue to be helping users with any issues they encounter and providing them with the necessary support.

  • Together with the team, I will continue creating materials that facilitate support assistance.

  • I will continue to strengthen moderation in the channels.

Week 4 Contributions

Top topics of the week

Activities Performed

  • 23 spam messages were removed from community channels, including Discord. This action contributes to maintaining user safety and peace of mind.

  • On May 26, the team and I shared a new edition of GoodStories, an initiative that encourages users to share positive experiences related to GoodDollar and gives them the opportunity to earn rewards.

  • That same day, the community was also invited to participate in the Governance call held on May 29, with the goal of continuing the discussion on the new governance proposal. The session was a success and saw active community participation.

  • On May 30, the team launched a new Learn & Earn quiz to encourage user learning and participation.

User Support and Guidance

  • I provided assistance and support to 23 users between May 25 and 31. Attached is the link for detailed tracking of the cases handled ( Working Management — Dashboard )

Recurring Issues Identified

The most frequent issues reported by users were:

  • How to switch between networks.

  • How to log in to their GoodDollar accounts.

  • Problems claiming rewards or performing swaps.

Metrics, Figures, and Evidence

  • Support tickets and conversations handled: 23.

  • Proof of work submissions: 6 ,

Link attached ( Working Management — Dashboard )

Below is a brief summary:

During the week of May 24-31, 2026, the most significant growth was recorded in X, with an increase of 36 followers. GoodDollar (I) followed with 32 new members, and GoodDollar Nigeria saw an increase of 4 members.

On the other hand, the largest decreases were observed in GoodDollar Brazil (-288) and GoodDollar (J) (-259). Moderate reductions were also recorded in Community, Support, Discord, Announcements, and the Philippines.

Conclusion

Although some communities experienced declines, the X, GoodDollar Nigeria, and GoodDollar (I) channels showed positive growth during the week. Overall, the results reflect mixed performance, with gains in some channels and significant reductions in Brazil and in the community identified as GoodDollar (J).

Key Results of the Week

  • Removal of 23 spam messages, strengthening the security and quality of community channels.

  • Successful support for 23 users, resolving questions and issues related to access, network changes, and exchanges.

  • Participation in promoting key community initiatives such as GoodStories, the Governance Call, and the Learn and Win quiz.

  • Posting 6 messages in Spanish-speaking groups to keep the community informed and engaged.

  • Significant community growth on X (+36 followers) and on GoodDollar (I) (+32 members).

  • Creation and updating of the GoodDollar Weekly Community Analysis, providing ongoing monitoring of metrics and community growth.

¡ MES DE JUNIO!

Week 1 Contributions

Most notable topics of the week

Activities carried out
• 8 spam messages were eliminated from the community channels, this helps us contribute to the security and peace of mind of users.
• On June 4, the team and I shared a post letting users know that voting on GoodDollar governance was now open.
• New users joined the community where I was sending them several links so they can learn about the project and create their wallet.

User support and guidance
• Provided assistance and support to 25 users between June 1st and June 7th. I attach the link for detailed monitoring of the cases attended ( Working Management — Dashboard )

Recurring problems identified
The most frequent problems reported by users were:
• Failures when claiming in XDC from the wallet
• Lack of gas to claim in fuse
• Problems making exchanges in MiniPay

Metrics, figures and evidence
• Support tickets and conversations managed: 16
• Proof of work presentations: 5

Attached is a link to my work ( Working Management — Dashboard )

• Posts shared in Spanish-speaking groups: 7
• I am attaching the link to the GoodDollar Weekly Community Analysis, a document that I update every Sunday ( GoodDollar Community Weekly Analytics - Google Sheets )

During the week of May 31 to June 7, 2026, growth was limited and a slight decrease predominated in several communities.
Channels with growth:

  • X: +10 users
  • Community (Esp): +1 user
  • Discord: +1 user
    Stable channels:
    Brazil: no changes
    Channels with decrease:
  • Nigeria: -109 users (most significant drop)
  • GoodDollar: -91 users
  • Support: -19 users
  • Announcements: -5 users
  • Spanish: -2 users
  • Hackers and Philippines: -1 user each
    Conclusion
    The main variation of the week was the reduction of members in Nigeria (-109) and on the main GoodDollar channel (-91). Although there was a small growth in X, Discord and Community (Esp), this was not enough to offset the losses recorded in the other channels.

• There was a small increase in the number of active GoodMarket users, from 841 it rose to 842. Full statistics can be found at the attached link (https://goodmarket.live/)

Focus for the month.
• Continue to take care of the communities and eliminate spam to protect their safety.
• Provide them with the necessary help for any problem they are having.
• Together with the team, continue with activities where they can obtain rewards and also encourage them to share about the good experience they have in the project.

Week 2 Contributions

Weekly Community Management Report

Activities Performed

  • 14 spam messages were removed from community channels, contributing to a safer and more organized environment for users.

  • On June 10th, the team and I released module #24 of the GoodDollar Academy.

User Support and Guidance

  • I provided assistance and support to 5 users between June 8th and 14th, 2026.

Attached is the link to the tracking panel where the cases handled are recorded: ( Working Management — Dashboard )

  • New users who want to learn more about the project were welcomed.

Recurring Issues Identified

The most frequently reported issue by users was:

  • Problems performing swaps.

Metrics, Figures, and Evidence

  • Proof of work submissions: 5

Link attached: ( Working Management — Dashboard )

  • Posts shared in Spanish-speaking groups: 5
  • GoodMarket has currently verified 749 users and has 226 pending verification. Additional platform statistics include:

- Total Users: 2,384

- Global UBI Users: 1,934

Link attached: https://goodmarket.live/overview

Week 3 Contributions

Tema destacado de la semana

  • Se eliminaron 7 mensajes de spam en los canales de la comunidad.

  • El 16 de junio del presente año se compartió en los canales de Telegram de habla hispana el nuevo GoodChat, el cual esta semana se centró en la última actualización del ecosistema GoodBuilders Temporada 4.

Soporte y orientación al usuario

  • Presté asistencia a 20 usuarios entre el 15 y el 21 de junio del presente año tanto a los grupos de habla hispana como soporte a usuarios bilingües.

  • Durante toda la semana brindamos apoyo a los usuarios que experimentaron problemas. Los principales inconvenientes detectados estuvieron relacionados con los intercambios, las reclamaciones, GoodMarket, el proceso de retiro y dificultades para reclamar en Fuse por insuficiente gas en GoodWallet.

Métricas, cifras y evidencias

  • Total de usuarios o consultas atendidas: 20

  • Presentación de pruebas de trabajo: 6

Adjunto enlace: Working Management — Dashboard

  • Publicaciones en los grupos de habla hispana (GoodDollar Español y GoodDollar Community): 2

Telegram: View @GoodDollar_ES

Telegram: View @GooddollarEnEsp

  • Usuarios verificados en GoodMarket: 829; pendientes por verificar: 259

  • Usuarios totales: 2.493; usuarios globales de UBI: 2.008

Resumen de GoodMarket:
La plataforma continúa mostrando un crecimiento positivo. Actualmente cuenta con 829 usuarios verificados, lo que representa un aumento de 80 respecto a la semana anterior. Asimismo, los usuarios pendientes de verificación pasaron de 226 a 259. El total de usuarios de la plataforma aumentó de 2.384 a 2.493, registrando un crecimiento de 109 nuevos usuarios. Por su parte, los usuarios globales de Renta Básica Universal (UBI) crecieron de 1.934 a 2.008, lo que representa un incremento de 74 usuarios. En general, la plataforma mantiene una tendencia de crecimiento sostenida tanto en usuarios totales como en usuarios verificados y participantes del programa UBI.

https://goodmarket.live/overview

Áreas clave para la próxima semana

  • Continuar cuidando a las comunidades y eliminando el spam para proteger su seguridad.

  • Brindar asistencia oportuna ante cualquier problema que surja.

  • Fomentar la incorporación de nuevos usuarios al proyecto.

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